Best Enterprise Content Management (ECM) Software

Best enterprise content management (ECM) software includes Alfresco, Ascend Software, Laserfiche, DocStar, and DocuWare. Enterprise content management systems help to store, manage, and control an organization's unstructured and structured data and documents.

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List of 20 Best Enterprise Content Management Software

Showing 1 - 20 of 59 products

Emergents | 2024

Web Based Enterprise content management system

Product Description

IBM ECM is a reliable, adaptable, and feature-rich enterprise content management solution. By quickening the procedures involved in content management and governance, it provides enhanced consumer experiences. It also improves customer experience by speeding up client approvals, reducing case management timelines, and other features. It provides a centralized, secure, and expandable framework to handle all content kinds' workflow and full content management needs. Learn more about IBM ECM

Contenders | 2024

New Generation Enterprise Content Management Solution

Product Description

The most comprehensive and integrated information management platform is offered by OpenText, which enables businesses to manage data and content as it moves through internal and external business processes. This ECM software enhances Process Productivity, Personal Productivity, and Control by building an integrated, enterprise-wide information grid. Learn more about OpenText

Contenders | 2024

Product Description

All of your manual procedures may be streamlined into a beautiful digital workflow using Laserfiche, an ECM tool, or a digital content management program. It provides capabilities for workflow automation, search functionality, document scanning and data gathering, and metadata manipulation. Documents from many different sources can be scanned, uploaded, and stored by users. Learn more about Laserfiche ECM

Contenders | 2024

Open Source Enterprise Content Management System

Product Description

The Alfresco ECM system is a robust, open-source enterprise content management platform that is simple to customize, extend, and integrate with your current apps and processes. A few helpful features offered by this platform are content and metadata repository, the ability to establish automated business rules, text indexing, and the Share web interface. Learn more about Alfresco ECM

Emergents | 2024

Build Smarter Solutions for Today's Content Challe

Product Description

This information is provided by vendor.

nuxeo Content Services Platform enables organizations to quickly develop scalable content applications. The Nuxeo Platform is a brilliant collection of server-side and client-side software tools and artifacts. This is one of the best ECM software that lets you create, run, and maintain advanced content management applications, such as hyper-scale archival repositories, vertical document management systems, core business applications with strong DAM, and more. Learn more about nuxeo

Emergents | 2024

Product Description

DocuWare is a cloud-based program that reduces the time businesses need to spend managing paperwork. This enterprise content management system enables users to effortlessly access and manages all of their documents in one location. DocuWare enables organizations of any size to digitize, secure and automate business information and processes. It has high adaptability in deployment and setup. Learn more about Docuware

Emergents | 2024

Knowledge work automation platform

Product Description

This information is provided by vendor.

M-Files is a knowledge work automation platform. M-Files features an innovative metadata-driven architecture and enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. Learn more about M-Files

Contenders | 2024

Product Description is a cloud-based enterprise content management system providing capabilities for files and information, including collaboration, security, analytics, and other functions. Its sharing skills are unparalleled. The high degree of flexible workflows is one of its best features. Due to its ease of use and potent features, Box Software is being chosen by numerous businesses for their document management needs. Learn more about Box

Contenders | 2024

Software by Objective Corporation Limited

Product Description

Objective ECM is one of the best enterprise content management systems. Its strong development pipeline continuously enhances its core offering and support modules. It allows users to be given delegated authority while still having access to their own Records Management controls. It enables users to put product stabilization and optimization into practice successfully. Learn more about Objective ECM

Emergents | 2024

Web Based Enterprise content management (ECM) system

Product Description

Xerox DocuShare is one of the most adaptable, potent, and easy-to-use enterprise content management systems. This system allows users to distribute their workforce smoothly and easily via a web interface, and information can be shared at any time and from any location. Learn more about Xerox DocuShare

Category Champions | 2024

Product Description

This information is provided by vendor.

LogicalDOC is a content repository and popular enterprise content management company. It offers a high-performance document management solution. This gives businesses and organizations of all shapes and sizes access to the power of enterprise document management. In order to suit various business objectives, LogicalDOC assists enterprises in saving and storing physical records both on-site and off-site. Learn more about LogicalDOC

Most Reviewed

Emergents | 2024

Complete ECM Software for SMEs

Product Description

This information is provided by vendor.

docStar is one of the best enterprise content management software. Any organization’s AP staff can operate more efficiently thanks to docStar AP Automation's real-time access to invoices and related data. This can be accessed easily from any location and on any device. Any ERP system can easily incorporate DocStar solutions to prevent double data entering and toggling between screens and programs. Learn more about docStar

Emergents | 2024

Saas Based ECM Software for Business

Product Description

Ascend ECM offers useful enterprise content management tools. It lets users control access based their department, location, or other factors. Ascend ECM Software's application database can be securely deleted and used for research and audits. The platform offers useful functions like Search option, Training Management, Capture Management, Business Intelligence (BI), and Applications Management. Learn more about Ascend ECM

Contenders | 2024

Simple and powerful ECM Tool

Product Description

Huddle ECM is an extremely user-friendly and effective enterprise content management system. It organizes team communication, tasks, and files in one location. Unstructured content such as papers, photos, financial records, product information, and emails is conveniently organized and distributed by the user. Audit Trail, Case Management, Document Management, Email Integration, Mobile Support, and Search Options are some helpful features available. Learn more about Huddle ECM

Emergents | 2024

Smartest way to share content and track results!

Product Description

This information is provided by vendor.

Paperflite is an end-to-end ECM software and sales enablement tool that enables users to design and deliver stunning content experiences. These include personalized microsites, landing pages, resource hubs, interactive experiences, and more. Additionally, the tool also offers marketing and sales teams the ability to store, distribute, organize, and track their content. Learn more about Paperflite

Emergents | 2024


Product Description

Sanity offers useful ECM tools for businesses of all kinds. The digital business of any organization can be powered by the adaptable Sanity Composable Content Cloud, which sees content as data. Sanity Studio, the platform's customizable editing environment, enables teams to use plugins and toolkits to design unique content workflows. Customization is at the heart of Sanity, which also offers best-in-class cooperation and a mechanism to continuously scale. Learn more about Sanity

Contenders | 2024

Product Description

FileCloud is one of the best ECM software. Data leaks can be prevented by FileCloud's clever DLP solution, which can spare your company from hefty compliance costs. In order to facilitate endpoint backups and restore mistakenly deleted files, you can also use automatic and limitless versioning of your files. Filecloud makes file and folder sharing simple and flexible by allowing a variety of access settings. Learn more about FileCloud

Software by Citrix Systems, Inc

Product Description

This information is provided by vendor.

Organizations can use ShareFile, an enterprise content management platform, to collaborate with clients and internal teams while safely sharing content from any device or location. Small businesses and departments require straightforward, secure solutions for working together and with clients. Businesses can use any device to share data, securely access files, and establish time-saving processes with ShareFile. Learn more about Sharefile

Cloud First Enterprise Content Management

Product Description

This information is provided by vendor.

A leading provider of enterprise software, SmartDocs has several product lines in the areas of BPM, ECM, and enterprise bots, which enable conversational user interfaces for both internal and external audiences. For clients committed to SAP technology, SmartDocs is an ECM tool that specializes in SAP Certified add-on solutions that integrate into the SAP system landscape and offer simple-to-use, high-quality software focused on streamlining business operations. Learn more about SmartDocs ECM

Category Champions | 2024

Product Description

This information is provided by vendor.

dMACQ Enterprise Document Management System packs powerful functionalities to consolidate all your document and content management onto one single platform. Learn more about dMACQ DMS

enterprise content management software guide

Documents are the lifeline of every organization. In this fast-paced business environment, enterprises need to capture, store, and organize large volumes of content and digital files.

As the number of files increases, organizing and managing them becomes more difficult. Manually managing all your organization's digital files can be time-consuming and error-prone, leading to disrupted processes and security concerns.

Enterprise content management software helps organizations solve this problem. This guide will provide all the information you need about ECM tools, including their features, advantages, and factors to consider before selecting one.

What is Enterprise Content Management (ECM) Software?

Enterprise content management (ECM) software is a tool that handles the entire content across the website throughout its lifecycle methodically. It allows unstructured data to be securely saved and accessible to authorized users such as Word docs, PDFs, emails, and scanned photos.

At the core, an Enterprise Content Management Solutions (ECM) essentially manages all such information in a systematic and organized manner using a dynamic combination of strategies, methods, and tools which help capture, manage, store, preserve, and deliver information. It eliminates the dependence on paper documents, empowering the business to do better by enhancing the efficiency of its operations. It also reduces the risk of losing documents and facilitates audits. Organizations can obtain more control over document versions and revisions using ECM software. It greatly enhances employee productivity, helps you keep track of all your business information, and helps you streamline business processes while providing flexibility as per the organization's needs. ECM system is basically an all-encompassing term for a wide range of capabilities and solutions.

How Does Enterprise Content Management Software Work?

Enterprise content management software works by capturing, managing, and storing an organization's content and documents. The purpose of ECM software is to streamline and automate the content lifecycle in an organization, from creation to distribution to disposal.

Let's look at the workflow of an enterprise content management system.

The enterprise content management software captures content from various sources like web forms and email systems and stores it in a centralized database. The top ECM software support multiple data formats, like text documents, images, audio files, and videos.

After capturing the data, ECM software uses indexing and metadata techniques to classify and store it in a structured format. ECM solutions use various storage technologies like databases, file servers, and cloud-based storage systems.

These systems have search and retrieval features to help you quickly locate documents based on multiple filters and criteria.

Enterprise content management software enforces security measures to safeguard critical information. Additionally, you get access control features to manage access and authorize users to access and modify data.

Who Uses Enterprise Content Management Software?

An enterprise content management system is a helpful addition to the software stack of every organization. That said, here are some types of organizations that can benefit the most from ECM software.

who uses enterprise content management software

  1. Legal firms

    Law firms deal with enormous amounts of legal documents, case files, contracts, and client information. ECM software can help legal firms store and manage these documents efficiently with high security and accessibility.

  2. Government agencies

    Government agencies across national, state, and local levels can use enterprise content management software to store and manage all government documents and records. These include citizen information, census reports, budgets, annual reports, and more.

  3. Healthcare organizations

    Hospitals, clinics, and other healthcare facilities can leverage enterprise content management systems to store patient records, test results, medical imaging files, and more. These solutions help healthcare providers securely manage patient information while complying with HIPAA.

  4. Financial institutions

    Financial institutions deal with large volumes of data, such as customer documents, contracts, financial records, loan applications, etc. Banks, insurance services, wealth management firms, and other financial institutions can use top ECM software to manage this information efficiently.

  5. Manufacturing companies

    Manufacturing companies can use an ECM system to manage documents regarding product specifications, supply chain, and quality control. It ensures seamless document management and helps streamline business processes.

Types of ECM Software

Depending on your requirements, there are many enterprise content management software types to choose from. Consider these popular categories of enterprise CMS and make a choice as per your needs.

  1. Document Management Software (DMS)

    A document management system helps organizations collect, store, and manage e-documents. Document indexing, search capabilities, access management, and security controls are some of its major features.

  2. Content Management Software (CMS)

    A content management system (CMS) allows you to manage all your web content in one place. You can use a CMS for publishing content, editing it, developing live web pages, and managing workflow and digital assets.

  3. Records Management Software (RMS)

    Records management software (RMS) is useful for managing multiple types of records within an organization. It's widely used by healthcare, legal, and financial institutions to effortlessly collect, organize, and manage large clusters of records.

  4. Business Process Management Software (BPMS)

    Business process management software is a category of ECM solutions that focuses on streamlining business processes. Besides enterprise content management, a BPMS offers workflow automation and process modeling features.

Benefits of Enterprise Content Management (ECM) Software

ECM software offers various advantages to organizations across industries. Let's dive into some important benefits of top ECM software.

benefits of enterprise content management software

  1. Increases productivity

    Enterprise content management tools streamline document capture and management processes, reducing the time and manual effort needed otherwise. Besides, features like advanced search capabilities and automated workflows help employees stay efficient and productive.

  2. Facilitates collaboration

    ECM acts as a centralized platform to store and share documents. Users can collaborate on documents by leaving comments and tracking changes. This helps with real-time collaboration and accelerates decision-making and other processes.

  3. Provides lifecycle management

    ECM software enables end-to-end management of the content lifecycle. This includes capturing, organizing, storing, distributing, and disposing of the documents in a structured and regulatory manner.

  4. Centralized pepository for business documents

    An enterprise content management system acts as a central repository for all business documents. It eliminates the hustle of scattered files stored in different locations and helps you better manage your documents.

  5. Improved collaboration and version control

    An ECM platform offers version control capabilities that facilitate seamless collaboration between users. People can see the complete history of documents, track changes, and roll back to previous versions if needed.

  6. Increased business workflow automation

    Enterprise content management software automate tasks like document routing, approval workflows, and document distribution. Hence, you can reduce manual intervention and human errors, resulting in higher efficiency and faster cycle times.

  7. Improves content accessibility

    An ECM system improves content accessibility in an organization by providing robust search capabilities and filtering options. People can easily find documents using keywords, metadata, and other search attributes.

Features of Best ECM Software

Enterprise content management solutions offer various features to manage content and documents within an organization. Here are some crucial features of an enterprise content management platform.

features of enterprise content management software

  1. Access controls/permissions

    An ECM system comes with access controls and permissions management features. They allow administrators to define user roles, permissions, and access levels for viewing, editing, distributing, and deleting documents.

  2. Collaboration tools

    All enterprise content management software come with collaboration features, like file sharing, commenting, task assignment, and real-time editing. These features facilitate team collaboration and document co-authoring, enabling the entire organization to be on the same page.

  3. Document management

    Document management is one of the core features of an ECM system. It allows you to collect, index, store, and organize documents in a centralized database, ensuring easy retrieval and distribution.

  4. Approval process control

    Enterprise content management software provides control over document approval processes. Users can define workflows, set approval stages, and automate document routing for approval. This reduces wait times and expedites operations across departments.

  5. Archiving and retention

    ECM systems come with archiving and retention capabilities to help you mention the entire content lifecycle of your documents. It allows you to define retention policies, archive documents for long-term storage, and automate the disposal of documents.

  6. Digital asset management

    ECM tools offer digital asset management features to help you store and manage your digital assets in one place. These include images, videos, audio files, text documents, and more. Some DAM capabilities available in ECM software include asset categorization and metadata management.

  7. Workflow management

    Workflow management is an essential feature of ECM platforms, which helps you create, manage, and automate document-centric workflows. You can define workflow processes, set deadlines, and track progress in an efficient manner.

  8. Electronic signature

    Enterprise content management software have electronic signature capabilities, allowing you to sign documents electronically. This eliminates the need for physical signatures on paper documents and expedites approval and transaction processes.

  9. Metadata support

    ECM systems allow you to define and capture metadata attributes for documents, like author name, date created, document type, and keywords. This makes searching for documents easy and enhances document categorization and content retrieval.

How to Choose the Right Enterprise Content Management Software?

With so many ECM platforms available in the market, finding the ideal ECM software can be a mammoth task. Here are some factors to consider to select the most suitable enterprise content management system.

how to choose the right ecm software

  1. Deployment options

    Enterprise content management software come primarily in two deployment options: on-premise and cloud-based ECM. On-premise ECM software is hosted and managed in-house, while cloud-based ECM solutions are managed by the respective cloud vendors. Assess the pros and cons of both, and choose the one based on your needs.

  2. Data security

    Security is one of the essential things to check in a software solution. Find a reputable ECM vendor with cutting-edge security practices to protect your enterprise documents. These include compliance with security protocols, access management, network infrastructure, and backup & recovery.

  3. Integration capabilities

    You should also evaluate the top ECM software's capability to integrate with other applications and platforms in your organization's software stack. Ideally, the ECM should integrate with most of your current applications for seamless data exchange and streamlined workflows.

  4. Cost

    Finally, organizations need to consider the total cost of ownership of enterprise content management software. It involves licensing fees, implementation costs, customization fees, and update costs. Search for a solution that fits your budget and can yield a positive ROI.

Top 5 Enterprise Content Management (ECM) Software for Small Businesses

Free Trial


30 Days


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14 Days


Starting price at $50/user/month


7 Days


Not disclosed by the vendor


14 Days


Starting price at $5/user/month


7 Days


Not disclosed by the vendor

Now that you know how to choose the best ECM platform, let's look at the five top enterprise content management systems.

1. Alfresco

alfresco dashboard

Alfresco is a cloud-based enterprise content management software that helps you manage, secure, and distribute your enterprise content. It offers powerful document management and process administration features to streamline document workflows and increase worker productivity.

Alfresco provides solutions for various use cases, like citizen services and management of claims, policies, and cases. Additionally, you get industry-specific solutions for Finance, Healthcare, Government, Manufacturing, Publishing, and Insurance industries.

  • Document scanning, capture, and management
  • Enterprise collaboration and workflow management
  • Business intelligence, analytics, and insights
  • Records management
  • Information lifecycle management
  • Cloud deployment (fully management platform also available)
  • It's easy to deploy and use.
  • The solution has robust document management features.
  • It offers open-source editions available.
  • You get governance services with regulatory compliance.
  • There may be a learning curve due to extensive features.
  • Content transformation and support for XQuery is absent.

Alfresco Pricing

  • Not disclosed by the vendor 

2. Laserfiche

laserfiche ecm dashboard

Laserfiche is another popular enterprise content management platform to manage enterprise documents and records. It offers intelligent data capture, document management, and process automation capabilities to help you streamline document workflows and work efficiently.

Laserfiche provides solutions specific to industries, departments, and business needs. This classification makes Laserfiche a potent choice for organizations with a well-defined use case. Additionally, there's an extensive resource center to help you get started with the product.

  • Intelligent data capture and storage
  • Document and records management
  • Low-code process automation
  • Information governance
  • Cloud-based deployment
  • The solution offers tailored solutions based on the industry, department, and business needs.
  • It has low-code automation capabilities.
  • This app has effective data capture and storage features.
  • Both cloud and self-hosted setups are available.
  • No open-source or free version is available.
  • The integration options are limited.

Laserfiche Pricing

It has three pricing plans:

  • Starter plan- $50 per user per month (Billed annually)
  • Professional plan- $69 per user per month (Billed annually)
  • Business plan- $79 per user per month (Billed annually)

3. DocuWare

docuware ecm dashboard

DocuWare is a document management and workflow automation platform that allows you to automate your document processes and increase workforce productivity. You get various solutions tailored to specific industries and departments.

The platform's capabilities range from intelligent document capturing and indexing to task and workflow management. The solution integrates with MS Teams, Outlook, and other platforms for seamless collaboration and communication.

  • Document import and indexing
  • Task and workflow management
  • Electronic forms and signatures
  • Integration with collaboration tools
  • Cloud and on-premise deployment are available.
  • The vendor provides dedicated cloud and managed services.
  • The solution integrates with MS Teams and Outlook.
  • The platform is not the easiest to use.
  • The vendor doesn't have a clear pricing structure.

DocuWare Pricing

  • Not disclosed by the vendor

4. Box

box ecm dashboard

Box is an ECM and collaboration platform that helps you securely store and manage digital files in a centralized location. The solution is easy to use and provides tailored software solutions for various industries and departments.

Box offers effective collaboration capabilities, enabling frictionless communication and helping your team stay on the same page. The platform also supports integration with Microsoft Office apps and other solutions.

  • Intelligent information management
  • Collaboration and workflow management
  • Dedicated IT and admin console
  • Visual collaboration and whiteboarding features
  • It offers robust security features.
  • The platform supports 1500+ app integrations.
  • Tailored solutions are available for industries and departments.
  • Complexities may arise for some advanced features.
  • There may be a learning curve required for new, non-tech users.

Box Pricing

It has four pricing plans:

  • Business plan- 1,160 per user per month ( Paid annually)
  • Business Plus plan- 1,980 per user per month ( Paid annually)
  • Enterprise plan- 2,730 per user per month ( Paid annually
  • Enterprise Plus plan- Custom pricing

5. DocStar

docstar ecm dashboard

DocStar is an enterprise content management and AP automation platform that helps your teams collaborate and work smarter. Available in both cloud and on-premise deployment options, DocStar enables you to manage all your document-centric workflows in one place.

The solution is perfect for storing and managing all types of business documents, like electronic forms, HR documents, legal files, and more. You also get workflow automation options to streamline your business processes and improve efficiency.

  • On-premise and cloud deployment options
  • AP automation and automated workflows
  • Intelligent data capture
  • Industry-specific solutions
  • The solution has efficient document capture and management features.
  • It offers strong automation capabilities.
  • The vendor provides good support and service.
  • The pricing structure is unclear.
  • It has limited governance rules and features.

DocStar Pricing

  • Not disclosed by the vendor

Software & Services Related to ECM Software

Apart from an ECM, some other software types also offer content management and related features. Here are some services similar to enterprise content management systems.

1. Business Content Management Software (BCMS)

A business content management system (BCMS) works similarly to an ECM platform by helping you manage business content through its lifecycle. It enables you to capture, store, and manage digital files and streamline content-related processes.

Some key features of a BCMS are -

  • Document and content management
  • Records management
  • Collaboration tools
  • Workflow and business automation
  • Indexing and metadata management

2. Digital Asset Management Software (DAMS)

A digital asset management solution (DAMS) allows you to administer all your digital assets in one place. You can save text documents, images, videos, audio files, and other file formats. If you need a centralized platform to store your assets, you can choose a DAMS.

Some key features of a DAMS are -

  • Asset organization and metadata management
  • Storage, editing, and version control
  • Collaboration and workflow management
  • Access and permissions control & management

Challenges in ECM Software

Enterprise content management software offers various advantages to organizations across industries. That said, using an ECM solution may also present some challenges.

Here are some hurdles you may come across while using an ECM platform, plus how to overcome them.

challenges in enterprise content management software

  1. Lack of consistency and process

    Some organizations may struggle to maintain consistency and implement standardized processes across the ECM platform. It's necessary to have clear guidelines and governance rules to ensure all teams and departments work in tandem.

    The processes may become siloed without such guidelines, leading to inconsistencies and inefficiencies in workflows.

  2. High-security risks

    Various organizations use ECMs to store confidential data, like legal documents, health records, and financial information. This makes data security paramount. Therefore, it's crucial to select a secure ECM provider to alleviate such security concerns.

  3. Having a lack of internal communication

    Effective collaboration and internal communication are the keys to ECM success. If communication gaps arise, they can cause disrupted workflows and affect productivity. Therefore, it's vital to streamline internal communication to ensure all teams are on the same page and work in sync.

Trends Related to Enterprise Content Management (ECM) Software

The ECM software market is rapidly growing as many organizations are prioritizing adequate management of enterprise documents. Here are some trends related to ECM software.

trends in enterprise content management software

  1. Popularity of more flexible options

    Traditionally, ECM systems were available in on-premise deployment options only. They had rigid architecture and offered limited flexibility. However, the rise of cloud deployment has increased the popularity of cloud-based and hybrid enterprise content management software.

    Organizations looking for flexible and scalable ECM environments are readily adopting cloud ECM platforms.

  2. Mobile access

    Mobile access is another rising trend in the ECM market. As the use of mobile devices in workplaces continues to increase, many enterprise content management companies are offering mobile applications for higher mobility.

    ECM mobile applications allow users to manage documents and workflows remotely anytime and anywhere.

  3. Customization and good User Experience (UX)

    Amid the rising competition in the ECM software space, ECM providers now provide customization and a good user experience. Many enterprise content management software allows users to customize the dashboards and tailor the software as per their branding and operational needs.

  4. AI and Machine Learning

    Several enterprise content management software have incorporated artificial intelligence (AI) and machine learning (ML) capabilities in their platforms.

    These capabilities help users automate manual processes, enhance search and retrieval processes, and improve content classification. AI also allows users to obtain valuable insights and make informed decisions.


An enterprise content management solution is essential for every organization that deals with large amounts of documents and digital files. Selecting the right ECM software can take your document management from tedious and unstructured to structured, efficient, and automated.

To select the best enterprise content management software, it's essential to first learn how ECM works, its benefits, and what to look for in an ECM platform. The purpose of this guide is to equip you with that knowledge so you can select the ideal enterprise content management software for your organization.


Content management refers to managing all types of content within an organization, including text documents, images, audio files, and multimedia. On the other hand, a web CMS is designed specifically to manage content for the web, such as blog posts and web pages.

Finally, enterprise CMS is a broader category of CMS used to manage content across repositories and streamline workflows.

There's no fixed price range, as several factors influence the cost of ECM software. Some of them include the deployment model, number of users, and features included.

Though ECM and document management solutions have similarities, they are distinct tools. The purpose of a DCM is to solely manage documents within an organization, whereas an ECM also brings workflow and business process management capabilities to the table.

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Priya Naha
Researched and Written by Priya Naha | Last Updated: January 02, 2024