
Ecrion
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What is Ecrion?
Ecrion is now part of MHC, offering advanced solutions in Customer Communications Management, Document Automation, and Customer Experience Automation. Their unified platform helps businesses streamline workflows, enhance customer engagement, and maximize lifetime customer value through personalized, omnichannel communications.
Ecrion Starting Price

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Key Features of Ecrion
Here are the powerful features that make Ecrion stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Document Generation
- Template Management
- Data Integration
- Multi Channel Delivery
- Interactive Documents
- Batch Processing
- Real Time Document Creation
- Document Storage
- Version Control
- Collaboration Tools
- Workflow Automation
- Security And Compliance
- Customizable Templates
- Analytics And Reporting
- User Management
- Api Integration
- Mobile Access
- E Signature Support
- Document Tracking
- Customer Communications Management

Ecrion Specifications
Get a closer look at the technical specifications and system requirements for Ecrion. Find out if it's compatible with your operating system and other software.
Ecrion Product Review
Here's the comprehensive description of Ecrion. Gain a brief understanding of its unique features and exceptional benefits.
Are you up to your eyeballs in piles of files?
Well, if you run any business reliant on records and documentation, you would definitely relate to my question above. From insurance agents to telecommunication providers, if your business deals with the public in any official context, I can assure you that you will be engulfed with a lot of paperwork.
Your company might produce more documents than you probably even realize – print documents, digital documents, licenses, contracts, policies, etc. Imagine the resources, time, effort, and money that your organization spends on one document creation. Countless hours and days, isn’t it?
If so, it’s high time you embrace robust document generation software. But the only thing standing in the way of producing colossal documents is choosing the right software.
Document generation software comes in many variables, each with its own document generation tools. Some are aligned to specific industries, whereas some offer functionalities to satisfy any company's needs. But how will you determine which one suits your needs the best? Well, in my opinion, comparing your requirements with the software’s offerings is an ideal way of getting the right tool. This is what I did while searching for the top document generation solutions. After days of demos with different products, Ecrion made me stop and urged me to take a detailed demonstration of it. So, I took a tour of the software, and here’s what I explored.
Hands-on with Ecrion’s Document Generation Solution
Right from streamlining the design, generation, assembly, and distribution of business-critical documents, Ecrion empowers you with,
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- Intuitive Template Designer that frees up your IT team from a complex coding
- Batch or On-Demand document generation, however, and whenever you need
- High-Performance Generator that delivers simple or complex documents in bulk
Being familiar with some other DocGen tools to date, I decided to explore the most crucial component of a document generation solution – template design. With Ecrion, what you get to interact with for designing a template is the Ecrion Design Studio suite.
Ecrion Design Studio Suite
It is Ecrion’s best-in-class visual design tool that requires no IT involvement. So, if you or your team also have a non-tech background like me, Studio is just for us. However, Studio comprises different components that vary in functionalities and their role.
1. Publisher
If you want to design interactive, professional document templates, Publisher lets you do so. When I interfaced with Publisher, I could easily alter the document's appearance, content, and layout. To my surprise, this tool is built efficiently to handle every aspect of template creation, from retrieving data to making it print-ready and generating reports.
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Getting Started with Publisher
The thing I found annoying about Ecrion is that it requires you to install every component individually, unlike other DocGen alternatives. Thus, to begin with, Publisher, you need first to install it.
Once you successfully install the Publisher, the first step towards designing a template is dealing with data sources.
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Data Sources
Like most document generation tools, Publisher supports three data source file types – XML & Schema files, Data Modeler Diagram files, and Spreadsheet Files. Once you assign a data source to your document, you can easily drag and drop the data points you want in your template. This seemed like a time-saving functionality to me.
Ecrion Publisher also enables you to change, edit, delete, save, and reload data sources as and when required while designing your template.
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Data Source Pane
When you assign a data source to your document, it appears in the Data Source Pane. Hence, you can quickly determine if the data source you need is assigned while creating different templates. As the data source comprises a lot of content, it creates difficulty traversing through it. Users like me do not necessarily remember each time as to which data will be located where.
So, to simplify this, Publisher lets you view the Data Sources Pane in two different views – Content View (lets you view individual parts of each element) and Schema View (displays the structure of your data source). Moreover, you can also use the search box to locate different elements in no time. Thus, I found this helpful in navigating across the data source.
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Data Fields
When you drag and drop data points from your data source pane to the Design Surface, you automatically create a Data Field. It is represented with a gray-colored background. These data fields help retrieve information from the data source and insert it into your document when you run the template.
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Design Surface
The area that Ecrion Publisher provides you to add/remove content, adjust the alignment, insert/integrate items, and perform all the tasks you need to create a template is known as Design Surface. It has the same layout as the page of your document. However, you can scroll and continue by adding page sets or content.
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Document Views
While working with Ecrion Publisher, you can leverage different document view options to preview your template. This includes:
a. Design View: This is where you can accomplish all your design work, including adding static/dynamic content.
b. XML View: Here, you can review and edit the code behind your template. Again, this is helpful for coders and designers with styling knowledge. Not for people like me who have the least interest in code.
c. Print View: You can use this view option when you want to preview the output without opening other applications.
d. Web View: This is helpful for getting a preview of the output without opening any browser.
Though they boast about these, I found it quite similar to what other Microsoft Word offers. So, with this functionality, it is equivalent to other DocGen products based on Word.
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Designing Document Template
For me, designing attributes that a system offers are crucial because they are the ones that help in building stunning templates. And I must say I was pretty overwhelmed with Ecrion’s offerings. I could seamlessly have images, barcodes, tables, charts, stylesheets, forms, widgets, grids, dynamic content, and more incorporated in my template. Depending on the items you choose to insert, Ecrion Publisher draws value from your data source or by applying values conditionally when needed. Besides, you can also create responsive documents by utilizing various options that Ecrion gives. You can create a responsive design based on the type of device – smartphone, tablet, laptop, or TV.
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Leveraging Widgets
If you are an Ecrion BI Server user, widgets empower you to link your Business Intelligence Dashboards to your templates. These widgets can be included directly in the reports, which can be synced with the dashboard to generate reports on the fly. Unfortunately, this feature is a bit complex and of no use to users who don’t use Ecrion BI Server.
2. Data Modeler
Publisher lets you create amazing document templates only when you have a well-structured data source linked to it. Ecrion’s Data Modeler allows you to design a unified data source. This component of the Ecrion Design Studio Suite manages every aspect of document automation solutions.
Data Modeler provides a simple way to connect data sources, undergo transformations, and preview the output.
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Designing Data Diagram
A Data Diagram utilizes several data sources to connect multiple data connections, available functions, and the desired output object to fetch the data, perform operations on, and build a well-structured data source for your use. It represents the source of each data point and also the transformations performed on it, as shown below,
But, before you begin designing your data diagram, Ecrion requires you to select the diagram type from the New Diagram Wizard.
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New Diagram Wizard
This wizard lets you choose your diagram type from the following options,
a. Reporting and Mass Printing
b. BI In-Memory Analytics
c. Data Transformation and Ingestion
A short description and scenario accompany each diagram type to help you select the better one. Well, this is what I somewhat liked about Ecrion Data Modeler.
Once you choose your Data Diagram type, it asks you to select your input data sources. It can be,
a. Use File: take .xlsx or .csv file
b. Database: explore database objects
c. Salesforce: connect data directly from Salesforce
Whatever information you put in the wizard gets displayed on your Design Surface.
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Designing your Data Diagram
To structure the output data you are looking for effectively, it is vital to plan your Data Diagram. Again, mapping data from input data sources to your designed structure varies for each Data Diagram type. However, it appeared time-consuming and really complicated to me.
3. Analyst
Ecrion helps you create intelligent documents that provide valuable insights for your customers. When you have a huge volume of data to present, an Analyst helps you. For instance, you have generated a document with thousands of transactions on it. Now, your customer wants to sort the transactions by date or amount. This is where an Analyst helps.
A Quick Glance at Ecrion
When viewed closely, I found the Ecrion Solution divided between two – Design Time Components & Run Time Components.
Design Time Components
1. Studio
You can leverage Ecrion Studio’s different tools to create engaging and stunning documents, map data, and get valuable insights.
- Publisher
Design document templates to produce outputs from custom data sources
- Modeler
Map, retrieve, process, and describe data models for data aggregation
- Analyst
Visualize, filter, analyze, and predict insights for your customers within the document
2. Ecrion Web Tools
Similar to Studio, this component also has got different variables. This includes,
- Online Form Editor
- Online Template Editor
- Online Workflow Editor
- Run Time Components
a. Ecrion Repository: It stores project assets in a version-controlled repository
b. Workflows: This streamlines the communications
c. Data Engine: It accumulates customer data from different data sources, databases, CRM, or other
d. Publishing Engine: With the help of templates in the repository, it converts data to PDF
e. Distribution: Send documents over email, SMS, or upload them to CMS, CRM, FTP, network share, and more
Final Thoughts
On one hand, where Ecrion Design Studio Publisher boasts multiple design functionalities to ease designing document templates, the Data Modeler is time-consuming and tough for non-developers. Though it has a drag-and-drop interface, connecting data sources and output options are limited compared to other document generation solutions.
Additionally, I found that it requires a bit of technical expertise to work on the tool. So, if you or your team are not very technically sound, trust me, Ecrion might turn out to be a nightmare. But fret not. You can check out some other alternatives and get the best one for you.
You can learn more about Ecricon from its website or SoftwareSuggest Profile Page.
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Ecrion FAQs
What are the top 5 features for Ecrion?
The top 5 features for Ecrion are:
- Offline Access
- Survey Management
- Collaboration Tools
- Document Assembly
- Document Indexing
What type of customer support is available from Ecrion?
The available support which Ecrion provides is:
- Phone
- Training
Where is the headquarters/company of Ecrion located?
The headquarters/company of Ecrion is located at Rockville.
What types of businesses does Ecrion serve?
Ecrion serves a wide range of businesses, including but not limited to Enterprises & SMEs.
How is Ecrion commonly used?
Ecrion is commonly used for various purposes, such as Customer Engagement, Marketing Automation, Customer Experience Management and more.
Who are the primary competitors of Ecrion?
The three major competitors of Ecrion are CSI Lawyer, NOVO Compare and Turbo-EMS. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.