What is eGain?

eGain is the leading provider of omnichannel customer engagement software. eGain’s mature, web-native suite of customer experience solutions have enabled leading global financial service organizations to successfully deploy their eService roadmaps.

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eGain Starting Price

Awards
eGain Award

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eGain Specifications

Get a closer look at the technical specifications and system requirements for eGain. Find out if it's compatible with your operating system and other software.

Deployment :
Hybrid
Subscription Plan :
Monthly, Yearly
Accessibility :
Mobile Support
Desktop Platforms :
Web app
Windows
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Company Details :
Company Name : eGain
Headquarter : Sunnyvale
Website : Visit Website
Full Address : 1252 Borregas Avenue, Sunnyvale, CA 94089, US

eGain Comparisons

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Overall eGain Reviews

Thinking about using eGain? Check out verified user reviews & ratings based on eGain's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

3/5

Based on 1 Review

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Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

eGain Pros and Cons

"Benefit of egain is auto text . Which will give you pre registered sentence and knowledge base linking"

"Checking last chats . Break schedules. Idle situation"

1 eGain Reviews

Hear directly from customers who have used eGain. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

GovindS.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Sep 07, 2020

It's glitchy and pathetic

It stops working sometimes . It gets login error simultaneously . When you try to check previous chats then it give complicated errors . Sometime egain doesn't launch . So my company decided to leave egain and started using nuance

Feature Feature 3

Feature

Out of 5

Ease of use Ease of use 3

Ease of use

Out of 5

Value for money Value for money 3

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

eGain Mobile App Experience

1 2 3 4 5 6 7 8 9 10

eGain After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about eGain?

Benefit of egain is auto text . Which will give you pre registered sentence and knowledge base linking

What do you dislike about eGain?

Checking last chats . Break schedules. Idle situation

Do you think eGain delivers value for the money spent?

No

Are you satisfied with eGain features?

Yes

Did implimentation of eGain was easy?

No

What features is eGain currently missing?

Scalability and error correction

What other products like eGain have you used or evaluated?

Nuance , SUV .

How eGain is better/different from its competitors?

Doesn't found it better than nuance

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eGain FAQs

What type of customer support is available from eGain?

The available support which eGain provides is:

  • Email

Where is the headquarters/company of eGain located?

The headquarters/company of eGain is located at Sunnyvale.

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