eGain
Do you work at eGain? Claim your profile to update the latest information about your product.
eGain Reviews & Product Details
eGain is the leading provider of omnichannel customer engagement software. eGain’s mature, web-native suite of customer experience solutions has enabled leading global financial service organizations to successfully deploy their eService roadmaps.
eGain Starting Price
Our Awards and Recognition
Key Features of eGain
Here are the powerful features that make eGain stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Omnichannel Engagement
- Ai Powered Chatbots
- Knowledge Management
- Analytics And Reporting
- Case Management
- Email Management
- Social Media Integration
- Co Browsing
- Video Chat
- Voice Integration
- Mobile Support
- Virtual Assistant
- Proactive Chat
- Customer Journey Mapping
- Personalization
- Workflow Automation
- CRM Integration
- Security And Compliance
- Multilingual Support
- Self Service Portals
eGain Photos and Videos
Alternatives of eGain
Explore alternative software options that can fulfill similar requirements as eGain. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
eGain Specifications
Get a closer look at the technical specifications and system requirements for eGain. Find out if it's compatible with your operating system and other software.
eGain Comparisons
Compare eGain with other similar options available in Customer Engagement Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall eGain Reviews
Thinking about using eGain? Check out verified user reviews & ratings based on eGain's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Review Summary
AI-powered insights from real user reviews
eGain is praised for its auto-text feature and knowledge-base linking that provide prewritten responses, but users report reliability and usability problems such as login errors, failures to launch, and complicated errors when accessing past chats, which led one company to switch to Nuance.
Pros
What users like most
Template Message Support
Streamlines Responses
Knowledge Base Linking
Preregistered Sentences
Auto Text Feature
Cons
Common user concerns
Fails To Launch
Occasional Login Errors
Chat History Errors
Complicated Error Messages
Unreliable Operation Stability
SoftwareSuggest reviews are authentic and verified. Here's how.
Verified Reviewer
Review Source: Organic
It stops working sometimes. It gets login errors simultaneously. When you try to check previous chats, it gives complicated errors. Sometimes eGain doesn't launch. So, my company decided to leave eGain and start using Nuance.
eGain Mobile App Experience
eGain After Sales Service Rating
What do you like best about eGain?
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
What do you dislike about eGain?
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
Do you think eGain delivers value for the money spent?
No
Are you satisfied with eGain features?
Yes
Did implimentation of eGain was easy?
No
What features is eGain currently missing?
Scalability and error correction
What other products like eGain have you used or evaluated?
Nuance , SUV .
How eGain is better/different from its competitors?
Doesn't found it better than nuance
eGain FAQs
What type of customer support is available from eGain?
The available support which eGain provides is:
Where is the headquarters/company of eGain located?
The headquarters/company of eGain is located at Sunnyvale.
What types of businesses does eGain serve?
eGain serves a wide range of businesses, including but not limited to Startups, SMBs & Enterprises.
How is eGain commonly used?
eGain is commonly used for various purposes, such as Community Management, Customer Engagement, Customer Service and more.
Who are the primary competitors of eGain?
The three major competitors of eGain are Ovum, Messagepoint and Bidgely. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
Connect with SoftwareSuggest experts to get the best quote for your business.
