eGain Knowledge
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What is eGain Knowledge?
eGain Knowledge is a robust and adaptable software designed to streamline customer service operations. It integrates seamlessly with existing systems, providing accurate, AI-curated answers quickly, enhancing both agent efficiency and customer experience across multiple communication channels.
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Key Features of eGain Knowledge
Here are the powerful features that make eGain Knowledge stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ai Powered Search
- Natural Language Processing
- Contextual Knowledge
- Multi Channel Support
- Guided Help
- Decision Trees
- Knowledge Analytics
- Content Lifecycle Management
- Role Based Access Control
- Integration Capabilities
- Self Service Portal
- Mobile Access
- Collaboration Tools
- Feedback Mechanism
- Version Control
- Multilingual Support
- Customizable Templates
- Knowledge Syndication
- Compliance Management
- Real Time Updates
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eGain Knowledge Screenshots
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eGain Knowledge Specifications
Get a closer look at the technical specifications and system requirements for eGain Knowledge. Find out if it's compatible with your operating system and other software.
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eGain Knowledge FAQs
What are the top 5 features for eGain Knowledge?
The top 5 features for eGain Knowledge are:
- Knowledge Management
- Collaboration
- Cataloging / Categorization
- Discussion Boards
- Content Management
What type of customer support is available from eGain Knowledge?
The available support which eGain Knowledge provides is:
- Phone
What platforms does eGain Knowledge support?
eGain Knowledge supports a variety of platforms including Android.
What types of businesses does eGain Knowledge serve?
eGain Knowledge serves a wide range of businesses, including but not limited to Startups, SMEs & Enterprises.
Who are the primary competitors of eGain Knowledge?
The three major competitors of eGain Knowledge are Mayday, Pulsedesk and Verizon Knowledge Assist. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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