Top paid & free alternatives to eGain includes Salesforce, WhatsApp Web, Zendesk, Zoho Desk, Freshdesk, ProProfs Help Desk, Pipedrive, Raiseaticket, Kapture CX and Cratio CRM. Analyze a range of top Customer Engagement Software that offer similar benefits at competitive prices. Empower your team by choosing the best eGain competitor that meets your unique business requirements.
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Most Popular eGain Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to eGain
Showing 1 - 13 of 74 products
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#4
Category Champions | 2025
User Review
This information is based on user reviews.
It is one of the best software programs and is easy to use. This software makes things super easy. 5 out of 5 stars. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Alternatives of Salesforce and eGain
Salesforce review compared to eGain
"One of the best Software." - Yash Lokwani
Most users consider Salesforce is an excellent eGain alternative.
89.4% of users recommend this product
This information is based on user submitted reviews.
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#5
Category Champions | 2025
User Review
This information is based on user reviews.
It is one of the best apps that I use daily. It has been on my mobile phone for ten years. I use it to easily send files, data, and messages to my teachers and friends. It is easy to use and offers many features. I recommend using it and installing it permanently on a mobile phon... Read WhatsApp Web Reviews
Categories in Common with WhatsApp Web
Common eGain and WhatsApp Web Alternatives
WhatsApp Web review compared to eGain
"It is a unique and wonderful app" - Hasan - Student
Most users consider WhatsApp Web is an excellent eGain alternative.
97.1% of users recommend this product
This information is based on user submitted reviews.
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#6
Category Champions | 2025
User Review
This information is based on user reviews.
The most impressive aspect of Zendesk is its 'intuitive interface and 'seamless multi-channel support'. The platform consolidates customer interactions from email, live chat, social media, and phone into a single dashboard. Read Zendesk Reviews
Categories in Common with Zendesk
Software Common with eGain and Zendesk
Zendesk review compared to eGain
"Streamlines Customer Support with Powerful Tools and Analytics" - Kelvin Ese - marketer
87.7% of users recommend this product
This information is based on user submitted reviews.
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#7
Category Champions | 2025
User Review
This information is based on user reviews.
Zoho Desk is a robust customer-driven automation tool. Its user-friendly interface and customizable workflows streamline team collaboration, ensuring faster issue resolution. Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Quality Management Software
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Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
Alternatives of Zoho Desk and eGain
Zoho Desk review compared to eGain
"Zoho Desk delivers an exceptional customer support experience with its intuitive interface, powerful automation, and seamless multi-communication." - Mus F - klalark
89.9% of users recommend this product
This information is based on user submitted reviews.
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#8
Category Champions | 2025
User Review
This information is based on user reviews.
I've been using Freshdesk for the last 3 years. The features of the application are very easy to use. I can customize the features and use them. Generating reports based on the user and custom fields is excellent. Read Freshdesk Reviews
Categories in Common with Freshdesk
CRM Software
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Quality Management Software
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Ticketing Management Software
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Customer Feedback Software
Alternatives of Freshdesk and eGain
Freshdesk review compared to eGain
"User friendly interface" - Rohit Ranjan
84.3% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2025
User Review
This information is based on user reviews.
ProProfs Help Desk has been an incredible addition to our customer service team's tool stack. We have created better accountability for agents, as they can see all their tasks and support tickets simultaneously. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Alternatives of ProProfs Help Desk and eGain
ProProfs Help Desk review compared to eGain
"Track all complaints and requests in one place" - Peter Clark - Marketing Manager
94% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2025
User Review
This information is based on user reviews.
The increase in sales of our company and reaching a higher level of organization within the company are the greatest benefits that Pipedrive has allowed us to achieve. The results began to be noticed shortly after we signed up for this CRM sales service. We have a lot to thank... Read Pipedrive Reviews
Categories in Common with Pipedrive
Accounting Software
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CRM Software
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SFA Sales Force Automation Software
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Customer Engagement Software
Alternatives of Pipedrive and eGain
Pipedrive review compared to eGain
"A great software that has allowed us to increase sales in our company." - Wilmer - Media manager
90% of users recommend this product
This information is based on user submitted reviews.
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#11
Contenders | 2025
User Review
This information is based on user reviews.
Raiseaticket is a user-friendly and efficient ticketing system that has improved our organization's customer support and internal request management. It offers customization options, automated ticket routing, and robust reporting, making it a valuable tool. Integration with other... Read Raiseaticket Reviews
Categories in Common with Raiseaticket
Ticketing Management Software
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Customer Engagement Software
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Complaint Management System
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Customer Success Software
Common Alternatives of Raiseaticket and eGain
Raiseaticket review compared to eGain
"Free, easily use and suitable for small business " - Hoai Nam - Technical Management
95% of users recommend this product
This information is based on user submitted reviews.
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#12
User Review
This information is based on user reviews.
This is a CRM app built to meet the requirements of India’s growing B2C market. I like that the features essentially support end-user suitability. I have seen a significant increase in productivity and customer turnover since I started using it a year ago. Read Kapture CX Reviews
Categories in Common with Kapture CX
Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
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Live Chat Software
Software Common with eGain and Kapture CX
Kapture CX review compared to eGain
"Best CRM for Business" - Siddu - Sales
96% of users recommend this product
This information is based on user submitted reviews.
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#13
Contenders | 2025
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User Review
This information is based on user reviews.
Leads are important, and Cratio CRM is the only software that understands this. It carefully captures leads from all available sources and helps you elevate your sales figures to the pinnacle. Its API is a little slow, which is a major issue. Read Cratio CRM Reviews
Categories in Common with Cratio CRM
SFA Sales Force Automation Software
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Sales Management Software
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Email Marketing Software
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Quotation Management Software
Alternatives of Cratio CRM and eGain
Cratio CRM review compared to eGain
"One of the most comprehensive CRM tools that I have ever come across. " - Laura
92% of users recommend this product
This information is based on user submitted reviews.
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