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Support Center Automation | Exotel
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What is Exotel?
Exotel, a leading Context-Aware Customer Engagement Platform, elevates brand-customer dialogues by breaking down siloed communication, allowing businesses to stitch together every customer conversation into a meaningful journey.
Pricing
Exotel Starting Price
$ 139/Per 3 Months
Awards
Our Awards and Recognition
More Awards
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Exotel Screenshots
Key Features of Exotel
Here are the powerful features that make Exotel stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
Cloud Telephony Software
Bulk SMS Software
Call Recording Software
Call Center Software
Lead Management System
- After Call Work
- Analytical Reports
- API Integration
- Audio / Video Conferencing
- Auto Dialer
- Auto Rotate
- Billing & Invoicing
- Blind Transfer
- Built-In CRM
- By-Extension Reporting
- Call Barging
- Call Cascading
- Call Center
- Call Center Management
- Call Conference
- Call Control
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- 2-Way Messaging
- A/B Testing
- Action Management
- Admissions Management
- Alerts / Escalation
- Alumni Management
- Analytics/ROI Tracking
- Application Management
- Audience Targeting
- Auto Update
- Batch Communications
- Call Logging
- Campaign Management
- Canned Responses
- Channel Attribution
- Channel Management
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- Archiving
- Archiving & Retention
- Assessments
- Audio / Video Conferencing
- Auto-Dialing
- Call Center Management
- Call Logging
- Call Monitoring
- Call Parking
- Call Recording
- Call Routing
- Call Sharing
- Chat / Messaging
- Collaboration
- Contact Management
- Content Management
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- Action Management
- Activity Tracking
- Agency Management
- Alerts / Escalation
- Analytics
- Application Integration
- Applications Management
- Appointment Management
- Archiving
- Assessments
- Audio / Video Conferencing
- Audit Management
- Auto Dealer
- Auto Dialer
- Auto-Dialing
- Automated Notices
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- A/B Testing
- Access control
- Access Monitoring
- Activity Tracking
- Affiliate Management
- Analytics
- Analytics/ROI Tracking
- Application Integration
- Applications Management
- Auto-Dialer
- Bulk Email Verification
- Business Card/Badge Scanning
- Call & SMS Tracking
- Call Hunting & Routing
- Call List Management
- Call Management
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Exotel Pricing
Here are the pricing plans for Exotel. Choose the plan that best fits your requirements and budget. Get Detailed Exotel pricing as per your requirements.
Dabbler
$ 139
Per 3 Months
- 4,999 Rental
- 5000 Credits
- 1 Exophone
- 3 Agents
- Unlimited Channels
- Multi-level IVR
- 1 Exophone
Get Pricing
Believer
$ 278
Per 12 Months
- 10,499 Rental
- 9,500 Credits
- 2 Exophones
- 6 Agents
- Unlimited Channels
- Multi-level IVR
Get Pricing
Influencer
$ 694
Per 12 Months
- 10,499 Rental
- 39,000 Credits
- 10 Exophones
- Unlimited Agents
- Unlimited Channels
- Multi-level IVR
Get Pricing
Exotel Specifications
Get a closer look at the technical specifications and system requirements for Exotel. Find out if it's compatible with your operating system and other software.
Deployment :
Cloud Based
Subscription Plan :
Yearly
Accessibility :
Desktop Platforms :
Language Support :
Business :
Available Support :
Exotel Categories on SoftwareSuggest :
Integrations :
- Hubspot
- Freshdesk
- Shopify
- Zendesk
- Google Hangouts
- Zoho Desk
- Zoho CRM
- Truecaller
- Zoho Bigin
- Leadsquared
- Salesforce
- Kapture CRM
- Clevertap
Company Details :
Exotel Comparisons
Compare Exotel with other similar options available in Cloud Telephony Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Exotel Description
Here's the comprehensive description of Exotel. Gain a brief understanding of its unique features and exceptional benefits.
Exotel's Context-Aware Customer Engagement Platform brings together CPaaS (Communications Platform as a Service), contact centers, and conversational AI to tailor messages aligned with the customer’s intent, emotional state, and preferences, ensuring delivery through the optimal channel each time.
We power communication for businesses like Uber, Flipkart, Ola and Zomato in India to major Asian enterprises like Gojek and Lazada. They trust us for our consistency in delivering SLAs including 99.99+% uptime or rapid service scalability.
We support a distributed workforce with a full-fledged remote work solution for sales and support teams. Track key insights and improve business performance.
In addition to core features like context-led conversations, multi-level IVR, and listen-whisper-barge for supervisors, Exotel offers a cloud CX solution that seamlessly integrates with custom apps, CRMs, or helpdesk software to establish a unified source of truth.
Since our inception in 2011, Exotel has facilitated over 70 million daily conversations and connected more than 700 million individuals, orchestrating over 20 billion annual engagements across voice, messaging, and video. The widespread adoption and remarkable outcomes of our platform position Exotel as a leader in customer engagement, supporting over 7,000 businesses worldwide. These businesses have achieved significant milestones including:
- 44% increase in lead conversion rates.
- 30% reduction in call center operational costs.
- 400% boost in customer support agent efficiency.
- 60% improvement in customer satisfaction.
- Resolution of 85% of customer inquiries through automation.
Exotel Customers
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Exotel Videos
Overall Exotel Reviews
Thinking about using Exotel? Check out verified user reviews & ratings based on Exotel's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Exotel Pros and Cons
"It has helped us manage our calls in the best possible and effectiveway."
"We are gald we switched to this software for calling. It has helped us make the call process more relaxing"
"Sometimes the international calls get disconnected."
"there is no free-trial session available."
5 Exotel Reviews
Hear directly from customers who have used Exotel. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Soumya
Used the software for : 6-12 months
Company Size :201-500 employees
We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.
We being in software firm have to handle various calls form our customers and other people daily. Exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our customers in the best possible way.
What do you like best about Exotel?
It has helped us manage our calls in the best possible and effectiveway.
What do you dislike about Exotel?
Sometimes the international calls get disconnected.
Useful 3
Kiran
Used the software for : 6-12 months
Company Size :51-200 employees
We found it to be the best phone system till date.
We found it to be a great cloud-based technology. It was useful to us as we get thousand to calls on daily basis. it can easily track them and there is no missed call. Its unique feature is its ability to manage multiple calls at a particular time without missing a single call.
What do you like best about Exotel?
We are gald we switched to this software for calling. It has helped us make the call process more relaxing
What do you dislike about Exotel?
there is no free-trial session available.
Useful 5
Tushar
customer service
Used the software for : 2+ years
Company Size :51-200 employee
good softaware
Actually, I am in calling the company and I use this software many times and my experience is too good with it. And I have to say the software is too. Good and easy access.
Useful 3
Techno
Contact software
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
Best software for contact center
Exotel is a good software for contact support it also records the call which you engaged in and it also helps in building a good relationship with customer for a client over the call I personally recommend you to go to wait and build a healthy relationship
Useful 3
Rajendraprashad
Used the software for : 2+ years
Company Size :51-200 employee
Easy to manage, internet call transfer
The life blood of business is communication and without communication no business can even think you exist, now a day’s world is so fast that you can’t afford to be slow even in the communicating with your customers and suppliers etc. The Exotel is one of the leading software providing the best business phone system with wonderful features which are the need of time .like Sms . You can install in as mobile app easy to manage, internet call transfer, also IVR calls, calls routing, provides call recording. Provide the outclass of feature of text to speech. Provide single access number. Can handle multiple calls with ease. Provide the call logs and all records. Numerous features and all are making their software making stand with other successful software. Once you will start exploring this software you will explore new features everyday.
Useful 5
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Explore alternative software options that can fulfill similar requirements as Exotel. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Exotel FAQs
How much does Exotel cost?
The starting price of Exotel is ₹ 5555/Per 3 Months. It has different pricing plans:
- Micro : ₹ 5555/Per 3 Months
- Believer : ₹ 19999/Per 12 Months
- Influencer : ₹ 49999/Per 12 Months
Exotel also provides a free trial to users.
What apps do Exotel integrate with?
Exotel integrates with various apps:
- Hubspot
- Freshdesk
- Shopify
- Zendesk
- Google Hangouts
- Zoho Desk
- Zoho CRM
- Truecaller
- Zoho Bigin
- Leadsquared
- Salesforce
- Kapture CRM
- Clevertap
What are the top 5 features for Exotel?
The top 5 features for Exotel are:
- CRM integration
- Multiuser Login & Role-based access control
- SMS
- Lead Management
- IVR and Dial Groups
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