.png){kind=logo}
.jpg){kind=logo}
.png){kind=logo}
Support Center Automation | Exotel
Watch Now for free
Exotel
What is Exotel?
Exotel is Asia’s largest cloud communication platform, supporting 4k+ businesses across India & SEA through calls & SMS for sales & support teams. Deploy a reliable & scalable solution for businesses of any size within 30 minutes.
Exotel Starting Price
$ 77/Per 3 Months
Exotel Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
More Awards
Key Features of Exotel
- CRM integration
- Multiuser Login & Role-based access control
- SMS
- Lead Management
- IVR and Dial Groups
- Call Routing
- Customisable Welcome Greeting
- Multiple Extension
- Complete Messaging Platform
- API Integration
- Call Recording
- Call Logs
- Smart Call Tracking
- Multiple Simultaneous Calls
- Toll Free Number
- Single Access Number
Show More
Exotel Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
-
Deployment:
Cloud Based
-
Payment:
Yearly
-
Api
-
Customization
-
Mobile Support
Desktop Platforms
-
Web App
-
Windows
-
Mac
Mobile Platforms
-
Android
-
iOS
Language Support
- English
- Hindi
Exotel Categories on SoftwareSuggest
Exotel Comparisons
Exotel Pricing
Click here to get detailed pricing as per your requirements.
Micro
$ 77
Per 3 Months
- 3,000 Rental
- 2,555 Credits (1 cr=1 )
- 1 Exophone
- 2 Agents
- Unlimited Channels
- Multi-level IVR
Get Pricing
Believer
$ 278
Per 12 Months
- 10,499 Rental
- 9,500 Credits (1 cr=1 )
- 2 Exophones
- 6 Agents
- Unlimited Channels
- Multi-level IVR
Get Pricing
Influencer
$ 694
Per 12 Months
- 10,499 Rental
- 39,000 Credits (1 cr=1 )
- 10 Exophones
- Unlimited Agents
- Unlimited Channels
- Multi-level IVR
Get Pricing
Company Details
Company Name :
Exotel Techcom Pvt Ltd
Headquarter :
Bangalore
Website :
People who viewed Exotel also visited
Starting at $ 20
Available on request
Starting at $ 25
Exotel Description
Exotel powers communication for businesses like Flipkart, Ola and Zomato in India to major Asian enterprises like Gojek and Lazada. They trust us for our consistency in delivering SLAs including 99.4+% uptime or rapid service scalability during periods of peak call traffic.
We support a distributed workforce with a full-fledged remote work solution for sales and support teams. Track key call insights and improve business performance.
Besides key capabilities like multi-level IVR, listen-whisper-barge for supervisors, or lead management for marketplaces, Exotel offers a cloud communications solution that can easily be integrated into custom apps, CRMs or helpdesk software to create a single source of truth.
Here are some highlights.
- Virtual Contact Centre Software: Build multi-IVR call flows, scale without limits when call volume surges, automate routine responses, and measure call performance across inbound or outbound calls.
- Number Masking for Privacy: Hide the phone numbers of drivers or delivery agents and customers when they talk to each other.
- Field Workforce Management Solution: Manage and optimise field operations among your staff with simple, yet effective communication solutions and tracking capabilities.
- Business SMS & Authentication: Get industry-par delivery rates at hyper-competitive prices. With just a few clicks, schedule business SMS updates or one-time passwords to your leads and customers globally.
Resources
Support Center Automation | Exotel
Watch Now for free
Exotel Slideshare
Exotel Customers
Alternatives of Exotel
Available on request
Starting at $ 10
Starting at $ 29
Exotel Videos
Integrations
Hubspot, Freshdesk, Shopify, Zendesk, Google Hangouts, Zoho Desk, Zoho CRM, Truecaller, Zoho Bigin, Leadsquared, Salesforce, Kapture CRM, Clevertap
Overall Reviews
Exotel Pros and Cons
Pros
"It has helped us manage our calls in the best possible and effectiveway."
"We are gald we switched to this software for calling. It has helped us make the call process more relaxing"
Cons
"Sometimes the international calls get disconnected."
"there is no free-trial session available."
Exotel Reviews (5)
Soumya
Used the software for : 6-12 months
Company Size :201-500 employees
We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.
We being in software firm have to handle various calls form our customers and other people daily. Exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our customers in the best possible way.
What do you like best about Exotel?
It has helped us manage our calls in the best possible and effectiveway.
What do you dislike about Exotel?
Sometimes the international calls get disconnected.
Useful 3
Kiran
Used the software for : 6-12 months
Company Size :51-200 employees
We found it to be the best phone system till date.
We found it to be a great cloud-based technology. It was useful to us as we get thousand to calls on daily basis. it can easily track them and there is no missed call. Its unique feature is its ability to manage multiple calls at a particular time without missing a single call.
What do you like best about Exotel?
We are gald we switched to this software for calling. It has helped us make the call process more relaxing
What do you dislike about Exotel?
there is no free-trial session available.
Useful 5
Tushar
customer service
Used the software for : 2+ years
Company Size :51-200 employee
good softaware
Actually, I am in calling the company and I use this software many times and my experience is too good with it. And I have to say the software is too. Good and easy access.
Useful 3
Techno
Contact software
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
Best software for contact center
Exotel is a good software for contact support it also records the call which you engaged in and it also helps in building a good relationship with customer for a client over the call I personally recommend you to go to wait and build a healthy relationship
Useful 3
Rajendraprashad
Used the software for : 2+ years
Company Size :51-200 employee
Easy to manage, internet call transfer
The life blood of business is communication and without communication no business can even think you exist, now a day’s world is so fast that you can’t afford to be slow even in the communicating with your customers and suppliers etc. The Exotel is one of the leading software providing the best business phone system with wonderful features which are the need of time .like Sms . You can install in as mobile app easy to manage, internet call transfer, also IVR calls, calls routing, provides call recording. Provide the outclass of feature of text to speech. Provide single access number. Can handle multiple calls with ease. Provide the call logs and all records. Numerous features and all are making their software making stand with other successful software. Once you will start exploring this software you will explore new features everyday.
Useful 5
Exotel FAQs
How much does Exotel cost?
The starting price of Exotel is $ 77/Per 3 Months. It has different pricing plans:
- Micro : $ 77/Per 3 Months
- Believer : $ 278/Per 12 Months
- Influencer : $ 694/Per 12 Months
Exotel also provides a free trial to users.
What apps do Exotel integrate with?
Exotel integrates with various apps:
- Hubspot
- Freshdesk
- Shopify
- Zendesk
- Google Hangouts
- Zoho Desk
- Zoho CRM
- Truecaller
- Zoho Bigin
- Leadsquared
- Salesforce
- Kapture CRM
- Clevertap
What are the top 5 features for Exotel?
The top 5 features for Exotel are:
- CRM integration
- Multiuser Login & Role-based access control
- SMS
- Lead Management
- IVR and Dial Groups
Free Demo
