Overall eZee Frontdesk Reviews

Here's an unbiased review of eZee Frontdesk. Discover how eZee Frontdesk users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.8/5

Based on 24 Reviews

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Feature 4.8

Feature

Out of 5

Ease of use 4.8

Ease of use

Out of 5

Value for money 4.8

Value for money

Out of 5

Customer support 4.8

Customer support

Out of 5

Likelihood to recommend 93.3%

Likelihood to recommend

Out of 100%

eZee Frontdesk Pros and Cons

"Easy to use, 24x7 customer support, good reporting, can learn to use the system very quickly."

"Downtime is very minimal. User privileges are well structured."

"Simple & smooth check-in screen, plenty of search options to save time, and can be prompt to customers."

"Downtime is minimal. User privileges are well-structured."

"It will be much appreciated if they would have allowed to make changes to Invoice template."

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Showing 20 out of 24 Reviews

Hear directly from customers who have used eZee Frontdesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Omdev

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

Jan 06, 2018

Verified via Business email.

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Review Source: Organic

We owe a part of our success to Ezee

I got many benefits from this software, including time-saving and data management for our hotel. It has numerous search options and many features. The reporting system is excellent for daily and yearly reports and helps us keep up with monthly taxes. It is easy to access and understand, and someone new to the system can learn it very quickly. All the features are excellent, and the price is a great asset. Ezee Live support is the best and has a great team available 24x7. I highly recommend them.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 0

Value for money

Out of 5

Customer support 0

Customer support

Out of 5

What do you like best about eZee Frontdesk?

Easy to use, 24x7 customer support, good reporting, can learn to use the system very quickly.

Jillian

Used the software for : Free trial

Company Size :51-200 employees

5.0

Jan 06, 2018

Verified via Business email.

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Review Source: Organic

Excellent software Excellent customer service

User activity and user roles are key features of Ezee. This software is easy to use. Great and highly skilled tech support will assist if you have any problems with this system. The team seems to be able to adapt to many different situations. They are very good. It is very easy to use, and they provide great 24-hour support. They fix any system issues by taking remote control. It has made things simpler and eased the extra burden mainly for the front office staff, enabling them to attend to guests more efficiently.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 0

Value for money

Out of 5

Customer support 0

Customer support

Out of 5

What do you like best about eZee Frontdesk?

Downtime is very minimal. User privileges are well structured.

What do you dislike about eZee Frontdesk?

Downtime is minimal. User privileges are well-structured.

Sunil

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

Nov 28, 2017

Verified via Business email.

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Review Source: Organic

eZee Frontdesk is a masterpiece for hotels

It has made the process simpler and helped reduce the extra burden mainly for the front office staff. It has helped them attend to guests more efficiently. Overall, the system is very easy to use for our staff, and eZee Frontdesk's 24/7 live support team is very helpful. Not only are they polite and professional, but they also fix any system issues by taking remote control, saving us from complications and getting the system up and running in no time.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about eZee Frontdesk?

Simple & smooth check-in screen, plenty of search options to save time, and can be prompt to customers.

What do you dislike about eZee Frontdesk?

It will be much appreciated if they would have allowed to make changes to Invoice template.

Jivika

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 12, 2016

Verified via Business email.

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Review Source: Organic

Highly Reliable !!

eZee Frontdesk installation was very professionally planned and executed, and the support team is excellent and very reliable. eZee Frontdesk provides great functionality. Their most popular and amazing features are Inventory Management, Conference Management, Front Office Management, Laundry & Property Management, Reservation & Booking, and HR & Payroll. Overall, it is a very nice product. Thank you, eZee Frontdesk, for such an amazing product!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Mohan

Propreitor

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 17, 2016

Verified via Business email.

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Review Source: Organic

Easy Software and Excellent Support

The best easy software. Excellent support, monthly product updates/enhancements. What else could anyone want? I have been using this software for 8 years and am happy with it.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Nicolae C.

System Administrator

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 21, 2015

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Review Source: Organic

Ezee support is exceptional

The support representatives are very patient and will spend as long as it takes to ensure all my problems are resolved. I really appreciate their efforts and thank them.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Lopez

Hotel Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 21, 2015

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Review Source: Organic

Great product, great support!

The ease with which Niral assisted me made solving this challenge a breeze. I will never feel helpless or need to fear. Ezee has given me confidence. As first-time users of Ezee and still completing the second phase of 55 rooms, we are still configuring and understanding the benefits of Ezee, even with staff having prior experience with other PMS. I needed to configure different letters for mail, and Niral explained how it's done simply and easily. Niral showed me how the letter configuration is done in less time than it takes to panic. Thank you for giving me the understanding that if anything needs to be addressed, Ezee will be there and deliver. Kudos and thank you!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Fanny

IT Officer

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 20, 2015

Verified via Business email.

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Review Source: Organic

It is good for managing the hotels

It's a really nice tool for managing hotels. I am using eZee FrontDesk, eZee BurrP, and eZee Reservation, and everything is working fine. The support team is very helpful. I like it, and Samir, thanks for your help.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Alberto

Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 20, 2015

Verified via Business email.

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Review Source: Organic

eZee is Fancy

I like the system; it is the best! It has nice features, is easy to understand, and easy to use. The support team is also very helpful and available 24/7.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Anil

Director

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 19, 2015

Verified via Business email.

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Review Source: Organic

A very user friendly, easy learning software, appropriate for beginners

We have recently installed this software for budding professionals in the hotel industry. We sincerely thank and appreciate eZee Technosys Pvt. Ltd. for providing us with this software for educational purposes.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Calvin

System Admin

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 19, 2015

Verified via Business email.

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Review Source: Organic

Great system by ezee team

It was a good system, easy and simple to learn and use. The support team is also great. Thank you, guys.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Satish

Director

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 19, 2015

Verified via Business email.

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Review Source: Organic

Support is just superb and prompt service even late at night

Govind provided superb and prompt service, even late at night. Thanks to him, we resumed our front desk services in minimal time. I have always been completely satisfied with Ezee's services. I appreciate Ezee Technologies for having such well-trained employees and team members.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Alberto d.

Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Oct 19, 2015

Verified via Business email.

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Review Source: Organic

eZee system is very nice, I'm happy with this

Great system developed by the Ezee team. Really helpful for hoteliers with their front desk and back-end operations. The best part is that it is an all-in-one solution for hotels, so we don't need to go anywhere else.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Alberto

Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2015

Verified via Business email.

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Review Source: Organic

Great Software

Great software at a great price. Also user-friendly and easy to use. Support is kind and quick. Great work, Team Ezee.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Estephan

General Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 28, 2015

Verified via Business email.

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Review Source: Organic

It is user friendly software

A great deal and good software. Completely user-friendly. Support is also very nice and helpful. Rajesh was very helpful and prompt till the end. He made sure to fix the problem. Good job, Rajesh.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Emilie N.

Assistante IT

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 26, 2015

Verified via Business email.

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Review Source: Organic

I think eZee is a Complete Software for an Hotel managemen

For using eZee configuration to make some configurations such as eZee iMenu, KDS, and for conducting some online training, I definitely think that eZee is a good hotel management software: easy to use, simple to manipulate, and customer service is very satisfactory. However, the administrator has a suggestion about the report editing in eZee back office. Here is the issue: She needs to edit the report of each department differently. Currently, the daily report for all services is edited together, but she needs it separately. Overall, the software is a success.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Sumit A.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 29, 2015

Verified via Business email.

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Review Source: Organic

Good Solutions

Good company. Complete solutions for the hospitality industry. Keep up the great work, eZee team.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Matthew L.

General Assistant

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 23, 2015

Verified via Business email.

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Review Source: Organic

Nice, pleasant and efficient help from Ezee support.

Nice, pleasant, and efficient help from Ezee support. Ishan helped us with the problem of registering eZee FrontDesk very well.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Koushik P.

Owner

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 19, 2015

Verified via Business email.

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Review Source: Organic

Great timely support

For eZee, I need to give them 5 stars and not less than that. The support team is well-trained and handled the situation very quickly. I received support for an eZee Tally connectivity issue, which was resolved in less than 10 minutes.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Bhawani

Manager

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 29, 2015

Verified via Business email.

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Review Source: Organic

Really appreciable

I had a talk with the executive regarding the registration and installation of the software at our new property. Within no time, he sent me the link for the registration and helped in every possible way. Thank you for your service.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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