Factech Customer Helpdesk
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What is Factech Customer Helpdesk?
Power up your customer helpdesk complaint management system, trusted by more than 1 lac customers. Advanced helpdesk system for FM companies, offices/corporate parks, internet-based solution providers, and residential premises.
Pricing
Factech Customer Helpdesk Starting Price
$ 7/Per Month
Awards
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Key Features of Factech Customer Helpdesk
Here are the powerful features that make Factech Customer Helpdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Automated Workflows
- Multi Channel Support
- Real Time Notifications
- Customizable Dashboards
- Sla Management
- Knowledge Base
- Customer Portal
- Analytics And Reporting
- Mobile Access
- Third Party Integrations
- Role Based Access Control
- Feedback And Surveys
- Escalation Management
- Priority Management
- Audit Logs
- Canned Responses
- Custom Fields
- Collaboration Tools
- Incident Tracking
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Factech Customer Helpdesk Screenshots
Factech Customer Helpdesk Pricing
Here are the pricing plans for Factech Customer Helpdesk. Choose the plan that best fits your requirements and budget. Get Detailed Factech Customer Helpdesk pricing as per your requirements.
Starter
$ 7
Per Month
- Complaint Categories
- Auto Assign
- Staff Management
- Photo
- Feedback
- Escalation Matrix
- Up to 200 Customers
Get Offer
Premium
$ 14
Per Month
- Technician App
- Customized flow
- Complaint Categories
- Auto Assign
- Staff Managment
- Photo
- Escalation Matrix
- upto 600 customers
Get Offer
Enterprise
$ 21
Per Month
- Complaint Categories
- Auto Assign
- Staff Management
- Escalation Matrix
- Technician App
- Photo
- Visit Time
Get Offer
The pricing information for Factech Customer Helpdesk is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 4th December 2024.
Free Trial is available
Factech Customer Helpdesk Specifications
Get a closer look at the technical specifications and system requirements for Factech Customer Helpdesk. Find out if it's compatible with your operating system and other software.
Company Details :
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Factech Customer Helpdesk Description
Here's the comprehensive description of Factech Customer Helpdesk. Gain a brief understanding of its unique features and exceptional benefits.
Advanced Complaint Management System for you. The solution is for you If are :
- The company providing recurring services to customers
- Corporate Park looking to delight your tenants
- Real Estate Builder or FM company to serve your customers.
- RWA managing Residential Society
Factech Complaint Management comes with the below features:
- Take Informed decision with KPI - Complaint Aging, SLA, Escalation Reports, Category Wise Distribution.
- Auto Assign Feature to run complaint System in Auto Mode
- 24*7 IVR based complaint logging with up to 20 concurrent calls handling
- Customer Mobile App with minimal steps complaint along with Photo, Visit Time
- Technician App with OTP-based Complaint closure.
- Easy to use Helpdesk Dashboard- all operation from single UI.
- Your Team and Customer can collaborate against a complaint
- Escalation Matrix up to any level - can be different at category and sub-category level.
- Predefined Message against any category which is not in your scope
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Factech Customer Helpdesk FAQs
How much does Factech Customer Helpdesk cost?
The starting price of Factech Customer Helpdesk is $ 7/Per Month. It has different pricing plans:
- Starter : $ 7/Per Month
- Premium : $ 14/Per Month
- Enterprise : $ 21/Per Month
Factech Customer Helpdesk also provides a free trial to users.
What are the top 5 features for Factech Customer Helpdesk?
The top 5 features for Factech Customer Helpdesk are:
- Assignment Management
- Collaboration
- Residential Properties
- 360 Degree Feedback
- Call Logging
What type of customer support is available from Factech Customer Helpdesk?
The available support which Factech Customer Helpdesk provides is:
- Phone
- Tickets
What platforms does Factech Customer Helpdesk support?
Factech Customer Helpdesk supports a variety of platforms including Android and IOS.
What types of businesses does Factech Customer Helpdesk serve?
Factech Customer Helpdesk serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
How is Factech Customer Helpdesk commonly used?
Factech Customer Helpdesk is commonly used for various purposes, such as Help Desk, Customer Feedback, Cloud IVR and more.
Who are the primary competitors of Factech Customer Helpdesk?
The three major competitors of Factech Customer Helpdesk are Intellect Complaint Management Software, Workpro Complaints Management and ETQ Platform. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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