Faveo HelpDesk
What is Faveo HelpDesk?
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges.
Faveo HelpDesk Starting Price
$ 5500/Onetime
Faveo HelpDesk Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
Faveo HelpDesk Screenshots
Key Features of Faveo HelpDesk
- Asset Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Billing & Invoicing
- Surveys & Feedback
- Alerts/Escalation
- Contract Management
- Incident Management
- Known Issue Management
- Service Desk (ITIL ITSM)
- Ticket Management
- Help Desk Management
- Issue Tracking
- Problem Management
- Service Level Management
Faveo HelpDesk Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Any
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Payment:
Monthly, Yearly, Onetime(Perpetual license)
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Api
-
Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
-
Mac
Mobile Platforms
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Android
-
iOS
Language Support
- Arabic
- Chinese
- Dutch
- English
- French
- German
- Italian
- Norwegian
- Portuguese
- Russian
- Spanish
Faveo HelpDesk Categories on SoftwareSuggest
Faveo HelpDesk Pricing
- Use on one domain/site
- Unlimited Agents
- Installation & Configuration
- Plugins Multi platform integration
- Source Code
- Premium Support
- Help Desk With KB Pro+
- ITIL / ITSM Ready
- Asset Management
- Premium Support
- Source Code
- Unlimited Agents
- Lifetime Free
- 2 Agents
- Advance Features
- API documentation
- Perpetual License
- Use on one domain/site
Company Details
Ladybird Web Solution Pvt ltd
Bangalore
Ladybird Web Solution
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Available on request
Starting at $ 25
Available on request
Faveo HelpDesk Description
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.
Faveo has been integrated with multiple platforms and new features being added each month.
Faveo can also be customized according to requirement and we do undertake such request.
Our aspiration is to become world’s most favored open source helpdesk application.
First release of Faveo was done on 23rd October 2015.
Faveo is owned and managed by Ladybird Web Solution, Which was founded in 2009 and later incorporated as PVT LTD in 2015.
Faveo HelpDesk Customers
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Faveo HelpDesk Videos
Overall Reviews
Faveo HelpDesk Pros and Cons
Pros
"We can fork multiple tickets and moniter the users that he is resolving the issues on time"
"Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification"
"Easy, user-friendly software that can be used to interact with customers on a daily basis."
Cons
"Forking and assigning should be there in mobile app coz user can not be available 24*7 on systems"
"We had an issue with office365 but faveo support helped us to resolve it"
"N / A"
Faveo HelpDesk Reviews (23)
Manisha N.
IT manager
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Ticketing softwer
It is a good ticketing software. It is very easy to use. This made our process smoother. The backend support team is also nice. We get on-time support from them.
Faveo HelpDesk After Sales Service Rating
What do you like best about Faveo HelpDesk?
We can fork multiple tickets and moniter the users that he is resolving the issues on time
What do you dislike about Faveo HelpDesk?
Forking and assigning should be there in mobile app coz user can not be available 24*7 on systems
What features is Faveo HelpDesk currently missing?
Need to check
What other products like Faveo HelpDesk have you used or evaluated?
Nil
Jouser V.
Infrastructure manager
Used the software for : 6-12 months (Daily)
Company Size :11-50 employees
Easy to use, efficient and a complete solution
We have been using the favor helpdesk as a ticket management system for our organization. It is a great system with a very good user interface for users and administrators. Vendor support is great and efficient in correcting issues or helping with configurations.
Faveo HelpDesk Mobile App Experience
Faveo HelpDesk After Sales Service Rating
What do you like best about Faveo HelpDesk?
Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification
What do you dislike about Faveo HelpDesk?
We had an issue with office365 but faveo support helped us to resolve it
What features is Faveo HelpDesk currently missing?
None
Samuel
Engineer - Core Networks
Used the software for : 2+ years (Daily)
Company Size :501-1000 employees
Efficient piece of software to deliver needful and more customer related services.
Faveo ServiceDesk is one of the most impactful software designs that help deliver excellent customer service. In addition, vendor support is persistently available to overcome every little challenge. Thanks to Sanobar and the team.
Faveo HelpDesk Mobile App Experience
Faveo HelpDesk After Sales Service Rating
What do you like best about Faveo HelpDesk?
Easy, user-friendly software that can be used to interact with customers on a daily basis.
What do you dislike about Faveo HelpDesk?
N / A
What features is Faveo HelpDesk currently missing?
N / A
What other products like Faveo HelpDesk have you used or evaluated?
N / A
How Faveo HelpDesk is better/different from its competitors?
N / A
Mohamed S.
Used the software for : 2+ years
Company Size :51-200 employee
Faveo helpdesk review and Great support from Snowber
the user will be easy to explain the problem and the work become easy and become reviews all the users by the report taken from Faveo. the Support from Faveo was perfect from Snowber when I need help she gave me all help and support. it's perfect and I will upgrade to the helpdesk enterprise from a recurring plan because of support
Faveo HelpDesk Mobile App Experience
Faveo HelpDesk After Sales Service Rating
What do you like best about Faveo HelpDesk?
it's very easy to use for all users
What do you dislike about Faveo HelpDesk?
live chat with users I think will be great
Do you think Faveo HelpDesk delivers value for the money spent?
Yes
Are you satisfied with Faveo HelpDesk features?
Yes
Did implimentation of Faveo HelpDesk was easy?
Yes
What features is Faveo HelpDesk currently missing?
only live chat
What other products like Faveo HelpDesk have you used or evaluated?
I use it before Jira but Faveo is very easy for users
How Faveo HelpDesk is better/different from its competitors?
Faveo support help you to take all feature u need and help you to be easy to users
Loan
Used the software for : 2+ years
Company Size :51-200 employee
Good software for ticketing
Easy to use, can customize as you need. Recommend for s&m companies!
Faveo HelpDesk IOS App Experience
Faveo HelpDesk After Sales Service Rating
What do you like best about Faveo HelpDesk?
can set up workflow, easy to use
What do you dislike about Faveo HelpDesk?
report about ticket rating
Do you think Faveo HelpDesk delivers value for the money spent?
Yes
Are you satisfied with Faveo HelpDesk features?
Yes
Did implimentation of Faveo HelpDesk was easy?
Yes
What features is Faveo HelpDesk currently missing?
n/a
Faveo HelpDesk FAQs
How much does Faveo HelpDesk cost?
The starting price of Faveo HelpDesk is $ 5500/Onetime. It has different pricing plans:
- HELP DESK ENTERPRISE : $ 5500/Onetime
- SERVICE DESK ENTERPRISE : $ 7000/Onetime
- Help Desk Freelancer : $ 0/Lifetime
Faveo HelpDesk also provides a free trial to users.
What are the top 5 features for Faveo HelpDesk?
The top 5 features for Faveo HelpDesk are:
- Asset Management
- Email Integration
- Customer DataBase
- Self Service Portal
- Billing & Invoicing
