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Faveo HelpDesk

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4.8/5

Based on 23 Reviews

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What is Faveo HelpDesk?

Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges.

Pricing

Faveo HelpDesk Starting Price

$ 5500/Onetime

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Faveo HelpDesk Screenshots

Key Features of Faveo HelpDesk

Here are the powerful features that make Faveo HelpDesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Help Desk Software Ticketing Management Software Service Desk Management Software Customer Service Software Incident Management Software

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

Activities Booking
Activity Registration
Artist Management
Attendance management
Attendee Segmentation
Auction Management
Audience Segmentation
Badge Management
Badge Printing
Barcode / Ticket Scanning
Barcode Support
Billing & Invoicing
Box Office Management
Calendar Management
Campaign Management
Central Reservation System
Class Registration
Concessions Management
Confirmation/Reminders
Contact Management
Contract Management
Contribution Tracking
Credential Management
CRM
Customer DataBase
Customer Management
Data Import / Export
Data Synchronization
Discount/Coupon Management
Dispatch Management
Donor Management
Email Marketing
Event Calendar
Event Management
Event Registration
Fixed Route Management
Fleet / Equipment Management
Form Builder
Fundraising Management
GDS / OTA Integration
General Admission
Grant Management
Group Management
Group Registration
Guest List Management
Guest List Search
Itinerary Creation
Kiosk Ticketing
Landing Pages / Web Forms
Lead Capture
Load Management
Marketing Management
Membership Management
Mobile Ticketing
Multi-Event Management
Multiple Route Support
Online payments
Online Registration
Online Ticketing
Onsite Printing
Onsite Registration
Onsite Ticketing
Order Management
Payment Processing
Pledge Management
POS
Price / Margin Management
Pricing Management
Promotions Management
QR Codes
Quote Management
Recognition Management
Recurring Giving
Refund Automation
Registration Management
Remote Access
Reporting/Analytics
Reservations Management
Reserved Seating
Routing
Scheduling
Season Tickets
Self Check-in
Social Media Promotion
Staff Scheduling
Surveys & Feedback
Ticket / Order Fulfillment
Ticket Brokering
Ticket Scanning
Touch Screen
Training Management
Transportation Management
Usage Reporting
Vendor Management
VIP
Volunteer Management
Volunteer Profiles
Wait List Management
Wireless Internet Access

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Self Service Portal
SLA Management

360 Degree Feedback
Action Management
Agent Productivity
Alerts & Notifications
Alerts / Escalation
Alerts/Escalation
Analytics
Annotations
Appointment Management
Archiving
Auto-tag tickets
Automated Routing
Batch Communications
Billing & Invoicing
Blogs
Brand Management
Call Sharing
Caller ID
Camera
Chat / Messaging
Churn Management
Collaboration
Community Forums
Community Management
Complaint Monitoring
Content Management
Contract Management
Conversion Tracking
CRM integration
Customer DataBase
Customer Service
Dashboard
Data Security
Data Visualization
Distribution Management
Document Management
Domain mapping
Email / Online
Email Distribution
Email Integration
Embeddable self-service
Event Management
Extensibility
Feedback Collection
Feedback Management
Field Predictions
For Mobile
For Websites
Group Management
Guided Conversations
Help Desk Management
Inbox Queue Management
Incident Management
Instant Messaging
Instant Retrieval
Interactive Content
Issue Tracking
KB Bot
Knowledge Base
Knowledge Management
Known Issue Management
Live Chat
Live chat system
Macros
Member Directory
Membership Management
Multi-brand Help Center
Multi-Channel Collection
Multi-Channel Communication
Multi-Channel Publishing
Multi-Department
Multi-Language
Multiple Brands Products
Omnichannel
On-Demand Communications
On-Demand Recording
Online Activation
Online Forums
Performance Metrics
Personalization
Problem Management
Process Automation
Queue Management
Real-time Chat
Reply Assistant
Requirements Review
Reverse Phone Lookup
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Service Level Management
SLAs & Escalations
Social Media
Social Media Integration
Social media management
Software Metrics
Survey Management
Surveys & Feedback
Template Management
Text Analysis
Text Analytics
Third Party Integration
Ticket Assignment
Ticket Management
Time Tracking
To-Do List
Trend Analysis
Usability Testing
User Journeys
User Research
User Research Analysis
Video Content
Web Forms
Website Management
Workflow Management

Audit Management
Audit Trail
Checkpoint Tracking
Corrective / Preventive Actions
Corrective Actions (CAPA)
Customer Management
Data Collection
Disaster Recovery
Environmental Management
Event Management
Forms Management
Incident Management
Incident Reporting
Industrial Safety Management
Injury Reporting
Inspection Management
Investigation Management
Mass Notifications
Multiple Alarm Queues
Occupational Health Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Training Management
Two-Way Communication

Faveo HelpDesk Pricing

Here are the pricing plans for Faveo HelpDesk. Choose the plan that best fits your requirements and budget. Get Detailed Faveo HelpDesk pricing as per your requirements.

HELP DESK ENTERPRISE

$ 5500

Onetime

Use on one domain/site
Unlimited Agents
Installation & Configuration
Plugins Multi platform integration
Source Code
Premium Support

Get Pricing

SERVICE DESK ENTERPRISE

$ 7000

Onetime

Help Desk With KB Pro+
ITIL / ITSM Ready
Asset Management
Premium Support
Source Code
Unlimited Agents

Get Pricing

Help Desk Freelancer

$ 0

Lifetime

Lifetime Free
2 Agents
Advance Features
API documentation
Perpetual License
Use on one domain/site

Get Pricing

Faveo HelpDesk Specifications

Get a closer look at the technical specifications and system requirements for Faveo HelpDesk. Find out if it's compatible with your operating system and other software.

Deployment :

Any

Subscription Plan :

Monthly, Yearly, Onetime(Perpetual license)

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

Windows

Language Support :

Arabic

Chinese

Dutch

English

French

German

Italian

Norwegian

Portuguese

Russian

Spanish

Business :

Freelancers

StartUps

SMBs

Agencies

Enterprises

Available Support :

Faveo HelpDesk Categories on SoftwareSuggest :

Ticketing Management Software Help Desk Software Service Desk Management Software Customer Service Software Incident Management Software Self Hosted Help Desk Software

Company Details :

Company Name : Ladybird Web Solution Pvt ltd

Headquarter : Bangalore

Website : Visit Website

Full Address : Ladybird Web Solution

Faveo HelpDesk Comparisons

Compare Faveo HelpDesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Faveo HelpDesk Description

Here's the comprehensive description of Faveo HelpDesk. Gain a brief understanding of its unique features and exceptional benefits.

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can also be customized according to requirement and we do undertake such request.

Our aspiration is to become world’s most favored open source helpdesk application.

First release of Faveo was done on 23rd October 2015.

Faveo is owned and managed by Ladybird Web Solution, Which was founded in 2009 and later incorporated as PVT LTD in 2015.

Faveo HelpDesk Customers

Faveo HelpDesk Videos

Overall Faveo HelpDesk Reviews

Thinking about using Faveo HelpDesk? Check out verified user reviews & ratings based on Faveo HelpDesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.8/5

Based on 23 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

Faveo HelpDesk Pros and Cons

"We can fork multiple tickets and moniter the users that he is resolving the issues on time"

"Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification"

"Easy, user-friendly software that can be used to interact with customers on a daily basis."

"Forking and assigning should be there in mobile app coz user can not be available 24*7 on systems"

"We had an issue with office365 but faveo support helped us to resolve it"

"N / A"

View Faveo HelpDesk Reviews

Alternatives of Faveo HelpDesk

Explore alternative software options that can fulfill similar requirements as Faveo HelpDesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

More Faveo HelpDesk Alternatives

Faveo HelpDesk FAQs

How much does Faveo HelpDesk cost?

The starting price of Faveo HelpDesk is ₹ 396000/Onetime. It has different pricing plans:

HELP DESK ENTERPRISE : ₹ 396000/Onetime
SERVICE DESK ENTERPRISE : ₹ 504000/Onetime
Help Desk Freelancer : ₹ 0/Lifetime

Faveo HelpDesk also provides a free trial to users.

What are the top 5 features for Faveo HelpDesk?

The top 5 features for Faveo HelpDesk are:

Asset Management
Email Integration
Customer DataBase
Self Service Portal
Billing & Invoicing

What type of customer support is available from Faveo HelpDesk?

The available support which Faveo HelpDesk provides is:

Free Demo

Faveo HelpDesk

What is Faveo HelpDesk?

Faveo HelpDesk Screenshots

Key Features of Faveo HelpDesk

Faveo HelpDesk Pricing

Faveo HelpDesk Specifications

Faveo HelpDesk Comparisons

Faveo HelpDesk Description

Faveo HelpDesk Customers

Faveo HelpDesk Videos

Overall Faveo HelpDesk Reviews

Faveo HelpDesk Pros and Cons

Alternatives of Faveo HelpDesk

Faveo HelpDesk FAQs

How much does Faveo HelpDesk cost?

What are the top 5 features for Faveo HelpDesk?

What type of customer support is available from Faveo HelpDesk?

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