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Top paid & free alternatives to Freshdesk Contact Center (formerly Freshcaller) includes Salesforce, Microsoft Teams, Zendesk, Zoho Desk, CallHippo, Zoho CRM, LiveAgent, Bitrix24, Servetel (by Acefone) and DialerHQ. Analyze a range of top Call Center Software that offer similar benefits at competitive prices. Empower your team by choosing the best Freshdesk Contact Center (formerly Freshcaller) competitor that meets your unique business requirements.
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Most Popular Freshdesk Contact Center (formerly Freshcaller) Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to Freshdesk Contact Center (formerly Freshcaller)
Showing 1 - 14 of 99 products
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#5
Category Champions | 2026
User Review
This information is based on user reviews.
Salesforce is a powerful tool for managing customer relationships and sales processes. Its CRM platform is highly customizable, allowing businesses to tailor features to their specific needs. With tools for marketing automation, customer service, and analytics, Salesforce supp... Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Software Common with Freshdesk Contact Center (formerly Freshcaller) and Salesforce
Salesforce review compared to Freshdesk Contact Center (formerly Freshcaller)
"Salesforce for customer relationship management " - SALIHA K A - Product and program management
Most users consider Salesforce is an excellent Freshdesk Contact Center (formerly Freshcaller) alternative.
89.2% of users recommend this product
This information is based on user submitted reviews.
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#6
Category Champions | 2026
User Review
This information is based on user reviews.
A trustworthy software for any organization that wants to manage and conduct meetings effectively. Switching over meetings sometimes stops the mic from working. Overall, a great software. Read Microsoft Teams Reviews
Categories in Common with Microsoft Teams
Collaboration Software
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Assessment & Examination Software
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Cloud Telephony Software
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Call Center Software
Common Alternatives of Microsoft Teams and Freshdesk Contact Center (formerly Freshcaller)
Microsoft Teams review compared to Freshdesk Contact Center (formerly Freshcaller)
"Great for professional meets in an organization " - Mukund Banka
Most users consider Microsoft Teams is an excellent Freshdesk Contact Center (formerly Freshcaller) alternative.
91.3% of users recommend this product
This information is based on user submitted reviews.
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#7
Category Champions | 2026
User Review
This information is based on user reviews.
Zendesk helps our customer support agents provide quick service with its easy-to-use interface. It has improved and sped up our response times over the last few years. Read Zendesk Reviews
Categories in Common with Zendesk
Common Alternatives of Zendesk and Freshdesk Contact Center (formerly Freshcaller)
Zendesk review compared to Freshdesk Contact Center (formerly Freshcaller)
"Zendesk makes customer support easier " - Nikhil Dhar - Associate Vice President
88.1% of users recommend this product
This information is based on user submitted reviews.
#8
Category Champions | 2026
User Review
This information is based on user reviews.
Use Zoho Desk to manage customer support tickets from creation to resolution. Tickets can be categorized, prioritized, and assigned to appropriate agents or teams. Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Quality Management Software
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Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
Common Alternatives of Zoho Desk and Freshdesk Contact Center (formerly Freshcaller)
Zoho Desk review compared to Freshdesk Contact Center (formerly Freshcaller)
"Zoho desk to manager customer support from creation." - Gopal Joshi - Nice
90% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2026
User Review
This information is based on user reviews.
Great service if you need a phone number for your foreign address, and also amazing, helpful customer service. Works like a charm. Read CallHippo Reviews
Categories in Common with CallHippo
Call Recording Software
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Call Tracking Software
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Predictive Dialer Software
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Telemarketing Software
Common Freshdesk Contact Center (formerly Freshcaller) and CallHippo Alternatives
CallHippo review compared to Freshdesk Contact Center (formerly Freshcaller)
"Amazing and helpful customer service" - Burak
93.5% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2026
User Review
This information is based on user reviews.
With Zoho CRM, tracking all our sales-related activities is very easy. It has boosted our sales and services. We are able to get all the customer interactions, see what they are purchasing, their daily sales, and whether we are able to satisfy them. If you want a better relations... Read Zoho CRM Reviews
Categories in Common with Zoho CRM
Accounting Software
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Expense Management Software
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SFA Sales Force Automation Software
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Sales Management Software
Common Alternatives of Zoho CRM and Freshdesk Contact Center (formerly Freshcaller)
Zoho CRM review compared to Freshdesk Contact Center (formerly Freshcaller)
"Management of Sales Activities has been very easy with Zoho CRM. Surely served the purpose we purchased for." - Hardik - CEO
88.2% of users recommend this product
This information is based on user submitted reviews.
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#11
Category Champions | 2026
User Review
This information is based on user reviews.
With LiveAgent's Departments and Tags, we were able to match our company's structure (sales, technical, technical 2nd level, development) and utilize an optimal workflow to ensure top-quality customer service. The built-in live chat is a nice feature as well since we don't have t... Read LiveAgent Reviews
Categories in Common with LiveAgent
Common Freshdesk Contact Center (formerly Freshcaller) and LiveAgent Alternatives
LiveAgent review compared to Freshdesk Contact Center (formerly Freshcaller)
"Matched our company's structure and workflows" - Michal Dana
91% of users recommend this product
This information is based on user submitted reviews.
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#12
Category Champions | 2026
User Review
This information is based on user reviews.
Bitrix24 is an all-in-one digital collaborative workspace designed to streamline processes within team and client management. With a wide variety of features like CRM, project management, communication, document management, and website builder, Bitrix24 encompasses these and m... Read Bitrix24 Reviews
Categories in Common with Bitrix24
Common Freshdesk Contact Center (formerly Freshcaller) and Bitrix24 Alternatives
Bitrix24 review compared to Freshdesk Contact Center (formerly Freshcaller)
"Bitrix24: A Comprehensive All-in-One Business Solution for Enhanced Team Collaboration and Efficiency" - ITORO ETIM - Deputy Head contracting and Accounts management
92.8% of users recommend this product
This information is based on user submitted reviews.
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#13
Category Champions | 2026
User Review
This information is based on user reviews.
The software is user-friendly. One can access all the details anytime and anywhere, such as call recordings, the number of calls received, and the number of calls declined, etc. Read Servetel (by Acefone) Reviews
Categories in Common with Servetel (by Acefone)
Alternatives of Servetel (by Acefone) and Freshdesk Contact Center (formerly Freshcaller)
Servetel (by Acefone) review compared to Freshdesk Contact Center (formerly Freshcaller)
"Excellent Service" - Kritika - Admin
100% of users recommend this product
This information is based on user submitted reviews.
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#14
Emergents | 2026
User Review
This information is based on user reviews.
This app works perfectly for my team and me. The features function well, just as mentioned in the app description. I wouldn’t mind using the second number for all client communication, as it is secure and reliable. Almost too good to be true. Read DialerHQ Reviews
Categories in Common with DialerHQ
Call Recording Software
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Call Tracking Software
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Predictive Dialer Software
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Call Center Software
Alternatives of DialerHQ and Freshdesk Contact Center (formerly Freshcaller)
DialerHQ review compared to Freshdesk Contact Center (formerly Freshcaller)
"You get what is promised." - Pascal J. - Finance Manager
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