Freshchat
What is Freshchat?
Freshchat is an advanced solution of messaging i.e. live chat. Also having intelligent features like campaigns, sales bot, self-service, routing, quick response to visitors, etc
Freshchat Starting Price
$ 0/Per Month
Freshchat Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
Freshchat Screenshots
Key Features of Freshchat
- Social Media Integration
- Agent Scheduling
- Assignment Management
- Co-Browsing
- Customizable Branding
- Knowledge Database
- Persistent Chat
- Proactive Invitations
- Shortcut Messages
- Visitor Targeting
- Real Time Monitoring
- File Sharing
- Automatic Greetings
- Personal Greetings
- Visitor Tracking
- Automatic Chat Translation
Freshchat Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
-
Deployment:
Cloud Based
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Payment:
Monthly, Yearly
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Api
-
Customization
-
Mobile Support
Desktop Platforms
-
Web App
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Windows
-
Mac
Mobile Platforms
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Android
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iOS
Language Support
- Catalan
- Chinese
- Dutch
- English
- Finnish
- French
- German
- Polish
- Spanish
- Swedish
- Turkish
Freshchat Categories on SoftwareSuggest
Freshchat Comparisons
Freshchat Pricing
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
- Up to 2000 bot sessions/month FREE
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
- Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Agent Availability Report
- Multilingual Support
- Conversation APIs
- Roles and Permissions
- CSAT Survey & Report
Company Details
Freshworks
Chennai
1250 Bayhill Drive, Suite 315 San Bruno, California USA
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Freshchat Description
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitor’s questions are smarter and faster. Freshchat’s iOS and Android apps lets team members engage in conversations with visitors from anywhere and everywhere.
Freshchat is part of the Freshworks product family, whose products include, Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
Alternatives of Freshchat
Available on request
Available on request
Starting at $ 14
Freshchat Videos
Overall Reviews
Freshchat Pros and Cons
Pros
"Easy to use, Take a tour feature"
Cons
"The agent can not close the chat"
Freshchat Reviews (1)
Shubham
Engineer Manager
Used the software for : Free trial
Company Size :10,001+ employees
Freshchat User experience
Average Product you may use this if your organization is in small to midcap category. Very fewer integrations were available. Easy to use, Take a tour feature. Easy to integrate in the website.
What do you like best about Freshchat?
Easy to use, Take a tour feature
What do you dislike about Freshchat?
The agent can not close the chat
Freshchat FAQs
How much does Freshchat cost?
The starting price of Freshchat is $ 0/Per Month. It has different pricing plans:
- Sprout : $ 0/Per Month
- Growth : $ 15/Per Month
- Pro : $ 39/Per Month
- Enterprise : $ 69/Per Month
Freshchat also provides a free trial to users.
What are the top 5 features for Freshchat?
The top 5 features for Freshchat are:
- Social Media Integration
- Agent Scheduling
- Assignment Management
- Co-Browsing
- Customizable Branding
