Top paid & free alternatives to Freshdesk includes Salesforce, EngageBay, Zoho Desk, Jira Software, LiveAgent, ProProfs Help Desk, Faveo Helpdesk, ControlHippo, ServiceNow ITSM and Raiseaticket. Analyze a range of top Help Desk Software that offer similar benefits at competitive prices. Empower your team by choosing the best Freshdesk competitor that meets your unique business requirements.
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Most Popular Freshdesk Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to Freshdesk
Showing 1 - 16 of 92 products
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#7
Category Champions | 2026
User Review
This information is based on user reviews.
Salesforce has significantly improved the way our team handles customer relationships, lead tracking, and sales processes. The platform is packed with features such as contact management, opportunity tracking, automation, and in-depth reporting. We especially found the dashboard ... Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Software Common with Freshdesk and Salesforce
Salesforce review compared to Freshdesk
"Powerful CRM for Managing Customer Relationships and Sales Pipelines" - Bhuvnesh Kumar - Executive
Most users consider Salesforce is an excellent Freshdesk alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#8
Category Champions | 2026
User Review
This information is based on user reviews.
It's fairly user-friendly, and the majority of our sites can use it without much training. The support team is also responsive and can typically handle any problems that arise. Read EngageBay Reviews
Categories in Common with EngageBay
Common Alternatives of EngageBay and Freshdesk
EngageBay review compared to Freshdesk
"Great customer support" - Samuel - Sales Consultant
Most users consider EngageBay is an excellent Freshdesk alternative.
97.2% of users recommend this product
This information is based on user submitted reviews.
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#9
Category Champions | 2026
User Review
This information is based on user reviews.
The text is grammatically correct and does not require any changes. Read Zoho Desk Reviews
Categories in Common with Zoho Desk
Quality Management Software
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Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
Software Common with Freshdesk and Zoho Desk
Zoho Desk review compared to Freshdesk
"Zoho Desk is known for being easy to learn and use, even for those new to help desk software. " - Dr Raza ali - Assistant Manager
90.2% of users recommend this product
This information is based on user submitted reviews.
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#10
Category Champions | 2026
User Review
This information is based on user reviews.
Very easy to manage tasks for project managers and raise tickets according to the difficulties. Good user interface. Read Jira Software Reviews
Categories in Common with Jira Software
Common Alternatives of Jira Software and Freshdesk
Jira Software review compared to Freshdesk
"Easy to manage tasks" - Kumar Raj
91.8% of users recommend this product
This information is based on user submitted reviews.
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#11
Category Champions | 2026
User Review
This information is based on user reviews.
LiveAgent makes email processing easier. It is a great email management software that allows us to handle customer and supplier emails very quickly. Read LiveAgent Reviews
Categories in Common with LiveAgent
Common Alternatives of LiveAgent and Freshdesk
LiveAgent review compared to Freshdesk
"Easy to use the platform" - FrëschKëscht SARL
91% of users recommend this product
This information is based on user submitted reviews.
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#12
Contenders | 2026
User Review
This information is based on user reviews.
Our experience with the tool has been good and continues to satisfy us with its amazing features and reporting. We would recommend this support software to those looking for an affordable option. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Ticketing Management Software
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Customer Engagement Software
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Service Desk Management Software
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Complaint Management System
Common Alternatives of ProProfs Help Desk and Freshdesk
ProProfs Help Desk review compared to Freshdesk
"Makes First Contact Resolution Possible" - Rachael Pace
94% of users recommend this product
This information is based on user submitted reviews.
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#13
Category Champions | 2026
User Review
This information is based on user reviews.
This is an easy-to-navigate helpdesk. For anyone new to the software or any advanced helpdesk like this, it may look daunting during onboarding, but just give it a couple of hours and it will make life easier. My immediate requirements of sending out communications, resolving ema... Read Faveo Helpdesk Reviews
Categories in Common with Faveo Helpdesk
Software Common with Freshdesk and Faveo Helpdesk
Faveo Helpdesk review compared to Freshdesk
"Effective Helpdesk Solution at a great price offering" - Puneet Gupta
98.5% of users recommend this product
This information is based on user submitted reviews.
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#14
Category Champions | 2026
User Review
This information is based on user reviews.
No cons whatsoever. Read ControlHippo Reviews
Categories in Common with ControlHippo
Common Freshdesk and ControlHippo Alternatives
ControlHippo review compared to Freshdesk
"Best tool for control your Spending " - Alden - Operations Manager
92% of users recommend this product
This information is based on user submitted reviews.
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#15
Contenders | 2026
User Review
This information is based on user reviews.
I have been working in IT support for more than 9 years. I have been using this tool in different companies for 6 years, and I have not seen such an amazing one yet. I have also worked with BMC Remedy, MAP, and Clarify, but this tool is above all. Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Common Alternatives of ServiceNow ITSM and Freshdesk
ServiceNow ITSM review compared to Freshdesk
"Best ticketing tool in the market. Above all other running tools " - Jasmeet Sachdeva
78% of users recommend this product
This information is based on user submitted reviews.
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#16
Contenders | 2026
User Review
This information is based on user reviews.
Although it's free, the overall user experience is great and easy to use. If they can add the import contact feature, it would be even better and more user-friendly. This software is totally free, which surprised me, but I love it so much. Thanks to the team for their effort i... Read Raiseaticket Reviews
Categories in Common with Raiseaticket
Ticketing Management Software
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Customer Engagement Software
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Complaint Management System
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Customer Success Software
Common Freshdesk and Raiseaticket Alternatives
Raiseaticket review compared to Freshdesk
"Nice ticketing system" - Vincent - HOD
95% of users recommend this product
This information is based on user submitted reviews.
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