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What is Freshsales?

Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package.

Pricing

Freshsales Starting Price

$ 0/For upto 3 Users

Awards
Freshsales Award

Our Awards and Recognition

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Key Features of Freshsales

Here are the powerful features that make Freshsales stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Access Monitoring
  • Accounting
  • Appointment Management
  • Audience Targeting
  • Call Recording
  • Campaign Management
  • Campaign Segmentation
  • Contact Management
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer DataBase
  • Customer Segmentation
  • Customer Support
  • Customization
  • Dashboard
  • Data Enrichment
  • Developer API
  • Document Management
  • Email Integration
  • Email Marketing
  • Email Marketing / SMS Marketing
  • Email Templates
  • Goals / Quota Management
  • Inquiry Management
  • Interaction Tracking
  • Inventory Management
  • Invoice
  • IVR / Voice Recognition
  • Kanban Board
  • Lead Generation
  • Lead Management
  • Lead Scoring
  • Live Chat
  • Marketing Automation
  • Mass Email
  • Mobile App
  • Multi-Currency
  • On-Demand (SaaS)
  • Opportunity Management
  • Pipeline Management
  • Private Cloud
  • Product Catalog
  • Project Management
  • Quote Management
  • Real Time Analytics
  • Sales Dashboards & Reports
  • Sales Force Automation
  • Sales Forecasting
  • Sales pipeline management
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Reports
  • Sales Tracking
  • Scheduling
  • Scorecards
  • Segmentation
  • Supplier and Purchase Order Management
  • Task Management
  • Territory Management
  • Time Tracking
  • Visual Editor
  • Web Forms
Show More
  • Inventory Management
  • Sales Forecasting
  • Appointment Management
  • Campaign Management
  • Contact Management
  • Customer DataBase
  • Document Management
  • Email Integration
  • Email Marketing
  • Goals / Quota Management
  • Lead Management
  • Opportunity Management
  • Project Management
  • Sales Forecasting
  • Task Management
  • Territory Management
  • Email Integration
  • Email Templates
  • Lead Generation
  • Lead Scoring
  • Multi-Currency
  • Opportunity Management
  • Pipeline Management
  • Sales Forecasting
  • Sales Tracking
  • Web Forms
  • Audience Targeting
  • Behavioral Mapping
  • Call Recording
  • Campaign Management
  • Campaign Segmentation
  • Contact Management
  • Customer DataBase
  • Customer Segmentation
  • Dashboard
  • Document Management
  • Dynamic Maps
  • Element Analytics
  • Email Integration
  • Email Marketing
  • For Sales
  • Funnel Analysis
  • Goals / Quota Management
  • Heatmaps
  • IVR / Voice Recognition
  • Lead Management
  • Lead Scoring
  • Live Chat
  • Marketing Automation
  • Opportunity Management
  • Pipeline Management
  • Project Management
  • Sales Forecasting
  • Segmentation
  • Split Testing
  • Statistical Relevance Analysis
  • Task Management
  • Territory Management
  • Test Scheduling
  • Time Tracking
  • Visual Editor
  • Web Forms
  • Website Analytics
Show More

Freshsales Pricing

Here are the pricing plans for Freshsales. Choose the plan that best fits your requirements and budget. Get Detailed Freshsales pricing as per your requirements.

Free
$ 0
For upto 3 Users
  • Kanban View for Contacts, Accounts, and Deals
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • Email Templates
  • Custom Fields
  • Sales Dashboard
  • Mobile App
  • Activity Timeline
  • Unique fields
  • 24x5 Support
Growth
$ 9
User/Month
  • Everything in Free, plus
  • Web Forms
  • SMS & WhatsApp
  • Basic Workflows
  • Contextual Collaboration with Slack
  • Product Catalog
  • Curated Reports
  • Freshworks Marketplace
  • 1 CPQ license
  • Basic Call Queues
  • Team Inbox
  • Custom Domains
  • Rotten deals
Pro
$ 39
User/Month
  • Everything in Growth, plus
  • Contact Scoring by Freddy AI
  • Custom Sales Activities
  • Auto-assignment Rules
  • Sales Sequences
  • Account Hierarchy
  • Multiple Sales Pipelines
  • Sales Emails by Freddy AI
  • Deal Insights by Freddy AI
  • Advanced Workflows
  • Custom Reports
Enterprise
$ 59
User/Month
  • Everything in Pro, plus
  • Field-level Permissions
  • Custom Modules
  • Forecasting Insights by Freddy AI
  • Workflows for Custom Modules
  • Sandbox
  • Audit Logs
  • Deal Teams
  • Dedicated Account Manager

The pricing information for Freshsales is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.

The pricing information was last updated on 19th May 2024.

Free Trial is available

Freshsales Specifications

Get a closer look at the technical specifications and system requirements for Freshsales. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Language Support :
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Business :
Freelancers
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Teamviewer
  • FrontApp
  • Amazon Connect
  • Trustpilot
  • Playvox WFM
  • Dialpad
  • Five9
Company Details :
Company Name : Freshworks
Headquarter : Chennai
Website : Visit Website
Full Address : Global Infocity, Block B 40 MGR Road Chennai 600 096
Overview Provided by : Vignesh

Freshsales Description

Here's the comprehensive description of Freshsales. Gain a brief understanding of its unique features and exceptional benefits.

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free.

If you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities, then Freshsales Suite fits the bill. It is an all-in-one solution for sales and marketing teams. It provides sales force automation, marketing automation, chat, and telephony to meet your goals in one solution.

Freshsales is powerful customer relationship management software that helps you sell smarter and close deals faster. It is a brilliant solution developed to help you provide excellent customer service across every channel that your customers use. Its AI-powered technology brings you insights that will help you personalize your engagement with customers, shorten the sales cycle, and meet your revenue targets sooner. 

It is a fully featured CRM that transforms sales experiences by helping businesses with automations, deal management, sales intelligence, customizations, governance, and more. Whether you want to run smart campaigns or capture and track leads, Freshsales CRM is the best platform for your business. It simplifies selling and boosts revenue by improving productivity and collaboration in your business. 

Freshsales seamlessly connects with your favorite applications that you use every day and provides you with a 360-degree view of your customers. Freshsales CRM not only helps you target valuable leads but also streamlines your sales processes. It eliminates repetitive tasks with its powerful automation features, leaving more time for you to focus on keeping your business ahead of the competitors. 

Bring your sales, marketing, and customer service together through Freshsale’s complete CRM and watch your business increase at twice the speed.

Freshsales founder

Freshsales is a full-fledged CRM software made for high-velocity sales teams. It emerged with an idea to target the need to integrate more tools into one CRM. In addition to building all of the basics, they have also integrated phone and email into it so that sales reps can manage conversations from one place. Along with that, Freshsales has event tracking in the system so that sales reps could see what users were doing on their website or product.

Srivatsan is currently Business and Product Head for Freshsales at Freshdesk. Srivatsan’s focus is to build the best CRM for high-velocity sales teams. Freshsales offers email, phone, behavior analytics and automation in one hassle-free package.

Prior to Freshdesk, Srivatsan founded Cloudnucleus in 2009, a Virtualization based Disk Backup & DR software startup based in Chennai, India. He sold the startup in Sep 2011 and served as vice president of product management with acquirer Vembu Technologies.

In this Interview we catch up with Srivatsan talking about his journey of experimenting and successfully executing what worked with the team of Freshsales, let’s have a look at the candid takes on business by the Business and Product head at Freshsales.

Q1) What according to you are the four pillars on which Freshsales stands upon?

We are committed to doing for CRM what Freshdesk did for customer service — build a product that is “out-of-the-box”, easy-to-use and feature rich.

Q2) How did you hit upon the idea for your Company?

Like most business ideas, Freshsales was born to solve one of the biggest problems we, as a company, had faced.

After we launched Freshdesk in 2011, we needed a CRM for our sales team. We had pretty standard requirements for a fast-growing SaaS startup. But there was no single tool that met our needs.

  • We were using a leading CRM and had to buy and integrate several separate tools for running sales campaigns, email tracking, and event analytics (to provide context for what prospects were doing on the website and in the trial).
  • We tried to patch together a useful system — but hundreds of thousands of dollars, and hundreds of hours of dev effort later, we still didn’t have the tool we wanted.

So, we built Freshsales to be the single solution that high-growth, high-velocity sales teams need.

Q3) Apart from Freshsales which other software do you use and would advise increasing productivity.

Basecamp, Trello, Heap and Google apps

Q4) Who do you consider your biggest Competitor and how do you differentiate yourself from them?

As a company, we prefer not to discuss other players in the market. There are many solutions on the market but they do not provide a comprehensive solution that is both features-rich and easy to use. The CRM tools designed for small businesses aren’t as robust while the tools for the enterprise are expensive and require purchasing other tools that then need a developer to incorporate into the CRM.

A big differentiator for Freshsales is that you don’t need a CRM plus four other tools to drive effective sales. Freshsales offers email, phone, behavior analytics and automation in one hassle-free package. Small teams can focus on selling and building their customer base – which should be their highest priority when they are looking to make it big. Freshsales lets you do that effectively, instead of worrying about purchasing multiple tools and trying to integrate them to work together.

Q5) How has sales evolved since you first got into the business? What hasn’t changed?

Recent times, Sales reps focus more on discovering customer needs upfront and most of the sales conversations are turning into solution fulfillment conversations.

Q6) Say you are having a bad day and a very imp. The meeting is up in few moments, how would you cope with the emotions and redeem the meeting in full fledge?

I would take a quick walk or play a table tennis game.

Q7) Would you rather be respected or feared?

Respected!

Q8) Think of something you’ve done in the past; what would you have done differently?

Nothing specific at this moment.

Q9) How do you approach a decision where people disagree with you?

I personally think disagreements are important – it helps you make better decisions and understand each other.  

Q10) What do you expect to see over the next 5 to 10 years in the Marketing and Sales Industry?

Smarter CRMs with AI and predictive insights will empower sales and marketing teams to deliver more personalized messages and build better customer relationships.

Q11) What are your experiences with highs and lows at Freshsales?

Over the years, I have realized that – when I have lows, those are the times where most learnings occur

Lately, more and more Professionals are leaving their cushy and well-paid jobs to follow their passion. What’s your take on this?

Startup life is a rollercoaster and it takes few revisions to get the product-market fit. So remember to create enough runway to give your startup a real shot.

Freshsales Resources

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Overall Freshsales Reviews

Thinking about using Freshsales? Check out verified user reviews & ratings based on Freshsales's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 29 Reviews

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Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 82%

Likelihood to recommend

Out of 100%

Freshsales Pros and Cons

"Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the proj"

"Freshsales was praised for its intuitive and user-friendly interface, making it easy for sales teams to adopt and use effectively.The platform offered advanced lead scoring capabilities, allowing businesses to prioritize and focus on the most promising leads"

"Very smooth and quick"

"Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue."

"While Freshsales offered reporting and analytics features, users sometimes found that more advanced reporting capabilities could be beneficial for in-depth analysis.Some users wished for greater flexibility in customizing the platform to match their specific sales processes and workflows."

"Little bit slow"

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Alternatives of Freshsales

Explore alternative software options that can fulfill similar requirements as Freshsales. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Freshsales FAQs

How much does Freshsales cost?

The starting price of Freshsales is ₹ 0/For upto 3 Users. It has different pricing plans:

  1. Free : ₹ 0/For upto 3 Users
  2. Growth : ₹ 648/User/Month
  3. Pro : ₹ 2808/User/Month
  4. Enterprise : ₹ 4248/User/Month

Freshsales also provides a free trial to users.

What apps do Freshsales integrate with?

Freshsales integrates with various apps:

  • Teamviewer
  • FrontApp
  • Amazon Connect
  • Trustpilot
  • Playvox WFM
  • Dialpad
  • Five9

What are the top 5 features for Freshsales?

The top 5 features for Freshsales are:

  • Accounting
  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics