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Overview

About Freshworks CRM

Freshworks CRM is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshworks CRM gives businesses everything they need to manage their sales in a hassle-free package.

Freshworks CRM Screenshots (15)

Freshworks CRM Video

Freshworks CRM Pricing

Customer For Life Cloud - Growth
$ 29
User/Month
  • 1000 Marketing Active Contacts
  • Contact Management
  • Account Management
  • Contact Lifecycle Stages
  • Marketing Lists
  • Basic Segmentation
  • Activity Timeline
  • Tasks, Appointments and Notes
  • 20 Workflows
  • Rename Modules
  • 20 Marketing Email Templates
  • 3x Marketing Email Limits
  • 5 Marketing Subscription Center
  • 1 Custom Domains for marketing emails
  • 5 Active Marketing Journeys
  • Live Tracking
  • Deal Management
  • Visual Sales Pipelines
  • Contextual Collaboration with Slack
Customer For Life Cloud - Pro
$ 69
User/Month
  • All feature in Customer For Life Cloud - Growth
  • 3000 Marketing Active Contacts
  • Behavioral Segmentation
  • Offline Events
  • 50 Workflows
  • Time based workflows
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • Product Catalog
  • 100 Marketing Email Templates
  • 5x Marketing Email Limits
  • 25 Marketing Subscription Center
  • Marketing Reply Tracking
  • 10 Custom Domains for marketing emails
  • 20 Active Marketing Journeys
  • Multiple Sales Pipelines
  • Sales Goals
  • 10 GB Data storage
  • 5gb per user File storage
  • 10 Sales Sequences (per user)
Customer For Life Cloud - Enterprise
$ 125
User/Month
  • All features in Customer For Life Cloud - Pro
  • 5000 Marketing Active Contacts
  • Auto Profile Enrichment
  • Custom Sales Activities
  • 100 Workflows
  • 10 Custom Modules
  • 500 Marketing Email Templates
  • 10x Marketing Email Limits
  • 50 Marketing Subscription Center
  • Marketing Transactional Emails
  • 25 Custom Domains for marketing emails
  • 100 Active Marketing Journeys
  • Sales Forecasting
  • Deal Teams
  • 20GB Data storage
  • 10gb per user File storage
  • Holiday Routing
  • Call Recording Opt-out
  • Queue Callback (Virtual Hold)
Sales Cloud - Growth
$ 29
User/Month
  • Contact Management
  • Account Management
  • Contact Lifecycle Stages
  • Activity Timeline
  • Tasks, Appointments and Notes
  • Rename Modules
  • Custom Fields: Basic
  • Deal Management
  • Visual Sales Pipelines
  • Contextual Collaboration with Slack
  • Data Import and Export
  • Two-way Email Sync
  • Personalized Bulk Emails (Manual)
  • Team Inbox
  • 2 GB Data storage
  • 5gb per user File storage
  • Built-in Phone
  • Buy Local and Toll-free Numbers
  • Inbound Caller ID
Sales Cloud - Pro
$ 59
User/Month
  • All features in Sales Cloud - Growth
  • Offline Events
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • Product Catalog
  • Multiple Sales Pipelines
  • Sales Goals
  • Advanced Call Queues
  • Bring Your Own Carrier (B.Y.O.C)
  • Conference Calling
  • Chat Auto-resolve Rules
  • IntelliAssign
  • Chat Campaigns
  • WhatsApp Integration
  • Apple Business Chat Integration
  • Smart Matches (Deduplication)
  • Lead Gen Bot
  • Answer Bot
  • Deal Insights
  • Out-of-office Detection
Sales Cloud - Enterprise
$ 99
User/Month
  • All features in Sales Cloud - Pro
  • Custom Sales Activities
  • Auto Profile Enrichment
  • 10 Custom Modules
  • Sales Forecasting
  • Deal Teams
  • 20GB Data storage
  • 10gb per user File storage
  • Holiday Routing
  • Call Recording Opt-out
  • Queue Callback (Virtual Hold)
  • Forecasting insights
  • Website Tracking
  • 100 Sales Teams
  • 100 Custom Roles
  • Field-level Permissions
  • Advanced Metrics
  • Named Account Manager
  • Offline
Marketing Cloud - Growth
$ 19
User/Month
  • 500 Marketing Active Contacts
  • Marketing Lists
  • Activity Timeline
  • Basic Segmentation
  • Custom Fields: Basic Limits
  • 20 Email Templates
  • 5 Subscription Center
  • 5 Active Journeys
  • Live Tracking
  • 2GB Data storage
  • Data Import and Export
  • Chat Widget
  • Topics
  • Mobile SDKs
  • Chat Assignment Rules
  • Facebook Messenger Integration
  • Predictive Contact Scoring
  • Website Integration
  • Custom Reports
Marketing Cloud - Pro
$ 59
User/Month
  • All features in Marketing Cloud - Growth
  • Auto Profile Enrichment
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • 100 Email Templates
  • 25 Subscription Center
  • Reply Tracking
  • 10 Custom Domains
  • 10GB Data storage
  • Chat Auto-resolve Rules
  • IntelliAssign
  • Chat Campaigns
  • WhatsApp Integration
  • Apple Business Chat Integration
  • Smart Matches (Deduplication)
  • Lead Gen Bot
  • Answer Bot
  • 50 Custom Roles
  • Integrations
  • 24x5 Support
Marketing Cloud - Enterprise
$ 99
User/Month
  • All features in Marketing Cloud - Pro
  • Auto Profile Enrichment
  • 500 Email Templates
  • 50 Subscription Center
  • Transactional Emails
  • 25 Custom Domains
  • Webhooks
  • 20GB Data storage
  • Field-level Permissions
  • Advanced Metrics
  • Dedicated Account Manager

Freshworks CRM Features

  • Contact Manager
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Support
  • Developer API
  • Document Management
  • Email Integration
  • Email Marketing / SMS Marketing
  • Email Templates
  • Inventory Management
  • Invoice
  • Lead Generation
  • Marketing Automation
  • Mass Email
  • On-Demand (SaaS)
  • Private Cloud
  • Project Management
  • Supplier and Purchase Order Management
  • Sales Quotes
  • Task Management
  • Appointment Management
  • Territory Management
  • Sales Forecasting
  • Sales Tracking
  • Opportunity Management
  • Mobile App
  • Lead Management
  • Contact Management
  • Sales Force Automation
  • Customer DataBase
  • Dashboard
  • Lead Scoring
  • Pipeline Management
  • Web Forms
  • Real Time Analytics
  • Import & Export Data
  • Inquiry Management
  • Interaction Tracking
  • Customization
  • Campaign Segmentation
  • Access Monitoring
  • Sales Pipeline Tracking
  • For Sales
  • Live Chat
  • Audience Targeting
  • Funnel Analysis
  • Website Analytics
  • Landing Pages / Web Forms
  • Visual Editor
  • Split Testing
  • Statistical Relevance Analysis
  • Test Scheduling
  • Behavioral Mapping
  • Dynamic Maps
  • Element Analytics
  • Heatmaps

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly

  • check_circle Api
  • check_circle Customization
  • check_circle Mobile Support
  • check_circle Mobile App

Desktop Platforms

  • check_circle Web App
  • cancel Windows
  • cancel Mac

Mobile Platforms

Language Support

  • check_circle Chinese
  • check_circle Dutch
  • check_circle English
  • check_circle French
  • check_circle German
  • check_circle Italian
  • check_circle Polish
  • check_circle Portuguese
  • check_circle Russian
  • check_circle Spanish

Freshworks CRM Users

Business

  • check_circle Freelancers
  • check_circle StartUps
  • check_circle SMEs
  • check_circle Agencies
  • check_circle Enterprises

Available Support

  • check_circle Email
  • cancel Phone
  • cancel Live Support
  • cancel Training
  • cancel Tickets

Company Details

Freshworks CRM Description

What is Freshworks CRM Customer-for-Life Cloud?

Built on the next-generation customer engagement platform, Freshworks CRM helps break internal silos and deliver personalized experiences across marketing and sales. The AI-powered CRM enables sales and marketing professionals to better understand customers with the right customer insights at the right time across each touchpoint. The CRM includes salesforce automation, marketing automation, chat, and telephony all in one solution.

What is Freshworks CRM Sales Cloud?

Freshworks CRM Sales Cloud is a complete end-to-end solution for sales teams to— attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, the Sales Cloud empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshworks CRM Sales Cloud.

Suppose you need a solution for your marketing teams to organize customer information, personalize and automate email campaigns, and find the right sales opportunities. In that case, Freshworks CRM Customer-for-Life Cloud provides salesforce automation, marketing automation, chat, and telephony to meet your goals in one solution.  
 
What is Freshworks CRM Marketing Cloud?

Freshworks CRM Marketing Cloud helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns, automate your journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Marketing Cloud, you can glean information on opens, clicks, and responses, to improve engagement and generate quality leads for sales teams.

If you need to build a better partnership between marketing and sales, Freshworks CRM Customer-forLife Cloud provides an all-in-one solution. It brings salesforce automation, marketing automation, chat, and telephony together so that you can organize customer information and engagement in one central location. Marketing teams get a better understanding of who they are marketing to, and sales teams know who they’re selling to.

Overall Reviews

Overall Rating

4.0 /5

Feature

5

Ease of use

5

Value for money

5

Customer support

5
Likelihood to recommend

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Freshworks CRM FAQs

What are the main features of Freshworks CRM ?

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The key features of Freshworks CRM are as follows:

labelCRM & Sales Dashboards

labelCRM Analytics

labelDeveloper API

labelEmail Integration

labelEmail Templates

labelInvoice

labelMarketing Automation

labelOn-Demand (SaaS)

labelProject Management

labelSales Quotes

labelAppointment Management

labelSales Forecasting

labelOpportunity Management

labelLead Management

labelSales Force Automation

labelDashboard

labelPipeline Management

labelReal Time Analytics

labelInquiry Management

labelCustomization

labelAccess Monitoring

labelFor Sales

labelAudience Targeting

labelWebsite Analytics

labelVisual Editor

labelStatistical Relevance Analysis

labelBehavioral Mapping

labelElement Analytics

How much does Freshworks CRM cost?

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The Freshworks CRM has 9 plans - Customer For Life Cloud - Growth USD 29 (User/Month), Customer For Life Cloud - Pro USD 69 (User/Month), Customer For Life Cloud - Enterprise USD 125 (User/Month), Sales Cloud - Growth USD 29 (User/Month), Sales Cloud - Pro USD 59 (User/Month), Sales Cloud - Enterprise USD 99 (User/Month), Marketing Cloud - Growth USD 19 (User/Month), Marketing Cloud - Pro USD 59 (User/Month), Marketing Cloud - Enterprise USD 99 (User/Month)
Free trial : Available

Who are the typical users of Freshworks CRM?

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Freshworks CRM has the following typical customers: Freelancer, Startups, SMEs, Agencies, Enterprises

Which mobile platforms does Freshworks CRM support?

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Freshworks CRM supports the following devices: IOS, Android

Which operating system does Freshworks CRM support?

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Freshworks CRM supports the following operation system : Web App

What payment method does Freshworks CRM support?

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Freshworks CRM supports the following payment methods : Monthly

What is the deployment type?

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Freshworks CRM has Cloud Based deployment.

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