Freshsales Reviews
Do you work at Freshworks? Upgrade your plan to access the full benefits of SoftwareSuggest, and collect more reviews through marketing campaigns.
Overall Freshsales Reviews
Here's an unbiased review of Freshsales. Discover how Freshsales users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Freshsales Pros and Cons
"Its customer journeys, its chatbot making it so easy, its easily accessible on any platform with a link, customize to your needs and yes, run campaigns from within the platform."
"Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep track of anything and everything throughout the software and also see each individuals progress to further see the project."
"Freshsales was praised for its intuitive and user-friendly interface, making it easy for sales teams to adopt and use effectively. The platform offered advanced lead scoring capabilities, allowing businesses to prioritize and focus on the most promising leads."
"Very complex and technical, there is overlap of information, and the UI is not that great. Over-customization doesnt always feel great. Integration with other apps becomes a concern with webhooks, and their support is only available at night time."
"Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue."
"While Freshsales offered reporting and analytics features, users sometimes found that more advanced reporting capabilities could be beneficial for in-depth analysis.Some users wished for greater flexibility in customizing the platform to match their specific sales processes and workflows."
SoftwareSuggest reviews are authentic and verified. Here's how.
Hear directly from customers who have used Freshsales. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Nazeeruddin S.
Growth Marketing Lead
Used the software for : 6-12 months (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Freshsales is a comprehensive platform that is easy to use. It integrates with customer journeys, offers newsletter options, connects with mailboxes, allows the creation of workflows, automates tasks, and enables the editing of fields to meet our requirements.
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Its customer journeys, its chatbot making it so easy, its easily accessible on any platform with a link, customize to your needs and yes, run campaigns from within the platform.
What do you dislike about Freshsales?
Very complex and technical, there is overlap of information, and the UI is not that great. Over-customization doesnt always feel great. Integration with other apps becomes a concern with webhooks, and their support is only available at night time.
What features is Freshsales currently missing?
lead capturing with keywords, detailed targeting for facebook ads
What other products like Freshsales have you used or evaluated?
leadsquared, pipedrive, woodpecker, snov.io apollo.io
islam. P.
Manager
Used the software for : 6-12 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
With Freshworks, there are always bugs in the system to fix and improvements to make. The features of Marketing Automation and Sales sequences are very good. I can modify them according to my convenience. I can create many journeys that can run simultaneously.
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep track of anything and everything throughout the software and also see each individuals progress to further see the project.
What do you dislike about Freshsales?
Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue.
What features is Freshsales currently missing?
i dnt' miss any features
What other products like Freshsales have you used or evaluated?
Features are mostly standard and nothing outstanding
Shamilamin A.
C.e.o
Used the software for : 6-12 months (Weekly)
Company Size :1-10 employees
Verified Reviewer
Verified User
Review Source: Organic
To find out if there are any missing features or updates in Freshsales, I recommend visiting the Freshsales website or contacting their customer support or sales team for the most up-to-date information. They can provide you with the latest details on the product's features and any recent improvements or additions.
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Freshsales was praised for its intuitive and user-friendly interface, making it easy for sales teams to adopt and use effectively. The platform offered advanced lead scoring capabilities, allowing businesses to prioritize and focus on the most promising leads.
What do you dislike about Freshsales?
While Freshsales offered reporting and analytics features, users sometimes found that more advanced reporting capabilities could be beneficial for in-depth analysis.Some users wished for greater flexibility in customizing the platform to match their specific sales processes and workflows.
What features is Freshsales currently missing?
While Freshsales integrated with many popular apps, some users might have desired even more extensive integration options with specific tools or services.Users looking for in-depth, customized reporting and analytics might have found Freshsales reporting capabilities limited compared to specialized BI
What other products like Freshsales have you used or evaluated?
I don't have personal experiences or evaluations, but I can provide information about various CRM (Customer Relationship Management) software similar to Freshsales that were popular as of my last knowledge update in September 2021. Some alternatives to Freshsales include:
sher a.
Manager
Used the software for : 6-12 months
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Freshsales is the best software. While doing business, I felt the need for a CRM and decided to use Freshsales. Now I am using Freshsales software for a marketing agency. I store all my contact details, account information/data, communications via email, and work progress details in Freshsales. I can organize all my business data in Freshsales. It helps me keep a record of my sales-related activities and manage lead creation. Freshsales helps me run my business campaigns and monitor my emails and email campaigns. I can manage my business activities easily by using Freshsales.
Aastha C.
Content writer
Used the software for : Free trial
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
It was amazing and I would like to continue it after the free trial. I would recommend everybody to use it first and then judge it accordingly because it's really amazing. The software is very smooth and quick with no bugs at all. It's just a bit slow; otherwise, it's great and I think everyone should use it.
What do you like best about Freshsales?
Very smooth and quick.
What do you dislike about Freshsales?
A little bit slow
Charles
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Very great and easy to work with, ensuring that your work is very easy. The software is easy to use and much faster, not complicated.
Shivangini C.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I've been using this for the last 10 months. It's easy to use. We can upload leads easily and nurture them. There are proper filters to get the right view of your leads.
Freshsales Mobile App Experience
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Sure, please provide the text you would like me to review.
What do you dislike about Freshsales?
Interface can be better.
Do you think Freshsales delivers value for the money spent?
Yes
Are you satisfied with Freshsales features?
Yes
Did implimentation of Freshsales was easy?
Not Sure
What features is Freshsales currently missing?
No
What other products like Freshsales have you used or evaluated?
Zoho crm, Salesforce
How Freshsales is better/different from its competitors?
It's cheap and easy to use.
Praveen D.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Good software and supportive customer service. I suggest downloading and trying the application. See for yourself and decide whether to download the app.
Freshsales IOS App Experience
Freshsales After Sales Service Rating
What do you like best about Freshsales?
All good.
What do you dislike about Freshsales?
Nothing like that.
Do you think Freshsales delivers value for the money spent?
Yes
Are you satisfied with Freshsales features?
Yes
Did implimentation of Freshsales was easy?
Not Sure
What features is Freshsales currently missing?
Non
What other products like Freshsales have you used or evaluated?
Only this
How Freshsales is better/different from its competitors?
Comparison
Sohail R.
Senior Reviewer
Used the software for : Free trial
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
It was easy to use, but the UI is a little buggy. However, I believe it can be improved and updated to perform well. I hope it will get an update. The developer was kind enough to make this software work and perform well under certain circumstances. It could be better software in every aspect.
What do you like best about Freshsales?
It works best.
What do you dislike about Freshsales?
Please provide the text you would like me to review.
Jayasaran
Employee
Used the software for : Less than 6 months
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Very simple to use, and I've been using it for the past 6 months. Thank you so much for giving me this opportunity to share my experience. I would love to share my experience in a few words. In fact, I love this software.
What do you like best about Freshsales?
No bugs found.
What do you dislike about Freshsales?
"cant customize easily"
Govind V.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshworks CRM has a very good dashboard that can be managed by anyone with basic knowledge of technology. Freshworks has a vast ecosystem of software that is very helpful.
Freshsales Mobile App Experience
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Freshworks CRM is very user-friendly, supports every browser, and is very fast.
What do you dislike about Freshsales?
They can work more on their Chatbot features, particularly focusing on its testing part.
Do you think Freshsales delivers value for the money spent?
Yes
Are you satisfied with Freshsales features?
Yes
Did implimentation of Freshsales was easy?
Yes
What features is Freshsales currently missing?
They haven't developed their attendance software. apart from this, everything seems to be fine.
What other products like Freshsales have you used or evaluated?
I have also worked on ZOHO which is also very good product but I like Freshworks more due to it's User-friendly dashboard.
How Freshsales is better/different from its competitors?
Freshworks have a relatively good customer service and engagement. They provided the reply within an hour.
RITESHKUMAR S.
Used the software for : Free trial
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshsales has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. Plus, their customer support is top-notch. Highly recommend for any growing business!
What do you like best about Freshsales?
User-Friendly
What do you dislike about Freshsales?
TAB AND VIEW
Krystel Q.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshsales has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. Plus, their customer support is top-notch. Highly recommend for any growing business!
Arjun
Manager
Used the software for : More than 1 year
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
Overall, the experience is good, but it needs improvement in some areas for the betterment of the customer in using it effectively. It offers cloud-based customer relationship management to manage business solutions.
What do you like best about Freshsales?
Easy to use and moreover convenient in handling the tasks effectively.
What do you dislike about Freshsales?
Less functional
Huzaifah M.
Student
Used the software for : Free trial
Company Size :501-1000 employees
Verified Reviewer
Review Source: Organic
Very reliable and user-friendly software to use. However, it is somewhat costly after the free trial. I would recommend this software to my colleagues because of its huge benefits and ease of doing tasks.
What do you like best about Freshsales?
Reliable and User-friendly
What do you dislike about Freshsales?
"Costly and a little bulky."
Divij K.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshsales has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. Plus, their customer support is top-notch. Highly recommend for any growing business!
Emilee Z.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
Freshsales has allowed us to collect leads online, track all follow-up contacts with prospects, and manage deals through the sales process. The screens are highly customizable to our business needs. Additionally, the price is quite low for the features offered.
Freshsales Mobile App Experience
Freshsales After Sales Service Rating
What do you like best about Freshsales?
Track leads and deals. Maintain contact info on prospects. Keep track of all contact points with prospects.
What do you dislike about Freshsales?
Ability to merge company accounts. Better integration with Freshdesk.
Do you think Freshsales delivers value for the money spent?
Yes
Are you satisfied with Freshsales features?
Yes
Did implimentation of Freshsales was easy?
Yes
What features is Freshsales currently missing?
Ability to merge company records. Not sure why this is missing
What other products like Freshsales have you used or evaluated?
We used to use Salesforce.com but is was too expensive/complex. We also looked at Insightly.
How Freshsales is better/different from its competitors?
Low cost. Comparable feature set. Modern UI
Kevin
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshsales has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. Plus, their customer support is top-notch. Highly recommend for any growing business!
Fazal A.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Freshsales has truly streamlined our sales process. The intuitive interface and robust features make managing leads a breeze. Plus, their customer support is top-notch. Highly recommend for any growing business!
Amirtharaj R.
Financial Advisory Firm
Used the software for : Less than 6 months
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
As of now, the product is good. We are able to track the performance of staff, and sales have increased. Staff members are able to report accurately, and I can see the performance of individuals. Customers are being updated correctly on work progress, and we have avoided many complaints from clients.
What do you like best about Freshsales?
Lead follow-up and status update.
What do you dislike about Freshsales?
Too many features that we cant disable. It would be better if we could choose which features we need so that it will be elegant.