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Overview

About Freshservice

Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide.

Freshservice Screenshots (6)

Freshservice Video

Freshservice Awards

MProfit for Accounting award

Freshservice Pricing

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    SAAS

  • check_circle Api
  • check_circle Customization
  • check_circle Mobile Support
  • check_circle Mobile App

Desktop Platforms

  • cancel Web App
  • check_circle Windows
  • check_circle Mac

Mobile Platforms

  • cancel iOS
  • check_circle Android

Language Support

  • check_circle Chinese
  • check_circle Dutch
  • check_circle English
  • check_circle French
  • check_circle German
  • check_circle Italian
  • check_circle Japanese
  • check_circle Korean
  • check_circle Polish
  • check_circle Portuguese
  • check_circle Spanish
  • check_circle Swedish

Freshservice Users

Business

  • check_circle Freelancers
  • check_circle StartUps
  • check_circle SMEs
  • cancel Agencies
  • check_circle Enterprises

Available Support

  • check_circle Email
  • check_circle Phone
  • check_circle Live Support
  • check_circle Training
  • check_circle Tickets

Company Details

  • Company Name :

    Freshworks

  • Website :

    Visit Website

  • Headquarter :

    Chennai

  • Full Address :

    311 California St. San Francisco, CA, 94104 USA

Freshservice Description

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Overall Reviews

Overall Rating

4.5 /5

Feature

4.3

Ease of use

4.3

Value for money

5

Customer support

5
Likelihood to recommend

Freshservice Reviews (6)

Lifin Xavier
Company Size: 1001-5000 employees
Overall rating
Features
Ease of use
Value for money
Customer support

Best tool to streamline IT Service Delivery

Jul 16, 2020

We need not empty our pockets for legacy systems anymore. SaaS tools like Freshservice can do wonders. It's as simple as setting up your social accounts and you need not depend on an external vendor to scale the system. The company makes sure that the tool is updated and it's always your choice to enable those features or not.

Pros

Ease of use and its varied set of features.

Cons

ITIL alignment.

Useful 0
Nembou Noan
Company Size: 51-200 employees
Overall rating
Features
Ease of use
Value for money
Customer support

Comes with easy integration. Disappoints in reporting.

Aug 10, 2018

Though FreshService has helped us to streamline the IT service desk management of our organization, the disappointment that it brings with its reporting tools can be overlooked. The software lacks a lot in this filed. However, it is very easy to use and the training provided by the company is also useful. Still, there are many areas which need to be worked upon.

Pros

User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with robust API integration.

Cons

A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field.

Useful 0
Sakthi Vel
Company Size: 1-10 employees
Overall rating
Features
Ease of use
Value for money
Customer support

ITIL-aligned and SaaS-based service desk management tool

Aug 10, 2018

If your organization is ITIL based then FreshService would be a great help to manage your service desk. Its service catalog feature is commendable which allows you to track the activities in each stage. Though the mobile app is a nice addition, it hardly makes any difference. It’s quite buggy and stops abruptly in the middle of something.

Pros

Handles various tasks simultaneously, maintains service catalog, come with a mobile app support system and fully automated operating system.

Cons

The app is quite buggy and its reporting features are also very limited. Alongside, the dashboard is not so informative.

Useful 0
Mohit Vadnagra
Overall rating

Most reliable solution

Aug 16, 2017

Freshservice has been the most promising software that I have ever used. My experience started with the demo pack which resulted in buying a monthly plan which was sooner changed with a yearly pack. The six years of the journey using this software have surely helped my business to reach to its new heights.

Useful 0
Pranav Parsana
Overall rating

Perfect solution with high quality

Aug 16, 2017

It has been four years since I have been using this software for my own convenience and there have not even a single flaw that I found. My management has become more effective because of different strategies I got from this software. I can say it gives you the best quality at the cheapest price.

Useful 0
Sagar Chothani
Overall rating

Best software among all

Aug 16, 2017

I have used different software’s to control my management issues and this software has resulted to be the best one I have ever discovered. The ease of using it and the most reliable solution to your problems is the best feature about this software.

Useful 0

Freshservice FAQs

What are the main features of Freshservice ?

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Note : We are updating soon

How much does Freshservice cost?

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Cost not specified.
Free trial : Available

Who are the typical users of Freshservice?

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Freshservice has the following typical customers: Startups, Enterprises, SMEs, Freelancer

Which mobile platforms does Freshservice support?

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Freshservice supports the following devices: Android, IOS

Which operating system does Freshservice support?

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Freshservice supports the following operation system : Windows, Linux, Mac

What payment method does Freshservice support?

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Freshservice supports the following payment methods : SAAS

What is the deployment type?

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Freshservice has Cloud Based deployment.

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