What is Freshservice?
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide.
Freshservice Starting Price
$ 19.43/Agent/Month Billed annually
Our Awards and Recognition
- Live Support
- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- Workflow Automator
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
- Starter features, plus:
- Service Catalog
- Asset Management - 100 free assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP Mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
- Growth features, plus:
- Problem Management
- Change Management
- Release Management
- Project Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
- Pro features, plus:
- Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
- Freddy Agent Assist
- Audit Logs
- HIPAA Compliance
- Dedicated Customer Success Manager
- 20,000 Orchestration transactions/mo/account
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Freshservice Pros and Cons
"Product is easy to use. Convenient and simple to understand, even for a fresher."
"Ease of use and its varied set of features."
"User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with robust API integration."
"Canned response feature, Escalation feature can be improved as of now."
"A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field."
Freshservice Reviews (7)
How much does Freshservice cost?
The starting price of Freshservice is $ 19.43/Agent/Month Billed annually. It has different pricing plans:
- Starter : $ 19.43/Agent/Month Billed annually
- Growth : $ 49.99/Agent/Month Billed annually
- Pro : $ 97.21/Agent/Month Billed annually
- Enterprise : $ 122.21/Agent/Month Billed annually
Freshservice also provides a free trial to users.