Freshservice
What is Freshservice?
Freshservice is a cloud based ITIL Service Desk & IT Service Management (ITSM) solution that adds user experience on top of powerful Ticketing & Asset Management capabilities serving more than 20000 customers worldwide.
Freshservice Starting Price
$ 19.43/Agent/Month Billed annually
Freshservice Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
Freshservice Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
SAAS
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Api
-
Customization
-
Mobile Support
Desktop Platforms
-
Web App
-
Windows
-
Mac
Mobile Platforms
-
Android
-
iOS
Language Support
- Chinese
- Dutch
- English
- French
- German
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Spanish
- Swedish
Freshservice Categories on SoftwareSuggest
Freshservice Comparisons
Freshservice Pricing
- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- Workflow Automator
- Orchestration
- Access Controls Starter
- Analytics Starter
- Multiple Portal Languages
- Custom SSL
- Marketplace Apps
- Mobile Apps
- 1000 Orchestration transactions/mo/account
- Starter features, plus:
- Service Catalog
- Asset Management - 100 free assets
- Purchase Order Management
- Employee Onboarding
- Portal Customization
- MSP Mode
- Multiple SLAs
- Business Rules
- Approval Workflows
- Business Hours
- 2000 Orchestration transactions/mo/account
- Growth features, plus:
- Problem Management
- Change Management
- Release Management
- Project Management
- Software License Management
- Contract Management
- Alert Management
- Analytics Pro
- Access Controls Pro
- Team Dashboards
- IP Range Restrictions
- 5000 Orchestration transactions/mo/account
Company Details
Freshworks
Chennai
311 California St. San Francisco, CA, 94104 USA
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Freshservice Description
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Freshservice Customers
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Overall Reviews
Freshservice Pros and Cons
Pros
"Product is easy to use. Convenient and simple to understand, even for a fresher."
"Ease of use and its varied set of features."
"User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with robust API integration."
Cons
"Canned response feature, Escalation feature can be improved as of now."
"ITIL alignment."
"A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field."
Freshservice Reviews (7)
Pinky S.
Customer Service Executive
Used the software for : Less than 6 months (Daily)
Company Size :51-200 employees
Good
Freshservice is a good software for catering the tickets lodged by the customers to our support team and enables us for smooth communication with the customers.
Freshservice After Sales Service Rating
What do you like best about Freshservice?
Product is easy to use. Convenient and simple to understand, even for a fresher.
What do you dislike about Freshservice?
Canned response feature, Escalation feature can be improved as of now.
What features is Freshservice currently missing?
NA
What other products like Freshservice have you used or evaluated?
Salesforce
Lifin X.
SDR
Used the software for : More than 1 year
Company Size :1001-5000 employees
Best tool to streamline IT Service Delivery
We need not empty our pockets for legacy systems anymore. SaaS tools like Freshservice can do wonders. It's as simple as setting up your social accounts and you need not depend on an external vendor to scale the system. The company makes sure that the tool is updated and it's always your choice to enable those features or not.
What do you like best about Freshservice?
Ease of use and its varied set of features.
What do you dislike about Freshservice?
ITIL alignment.
Nembou
Used the software for : Less than 6 months
Company Size :51-200 employees
Comes with easy integration. Disappoints in reporting.
Though FreshService has helped us to streamline the IT service desk management of our organization, the disappointment that it brings with its reporting tools can be overlooked. The software lacks a lot in this filed. However, it is very easy to use and the training provided by the company is also useful. Still, there are many areas which need to be worked upon.
What do you like best about Freshservice?
User-friendly and advanced integration. A great tool for maintaining automated service records. Comes with robust API integration.
What do you dislike about Freshservice?
A great disappointment comes from its below-standard reporting tools. It is hardly effective in this field.
Sakthi
Used the software for : Free trial
Company Size :1-10 employees
ITIL-aligned and SaaS-based service desk management tool
If your organization is ITIL based then FreshService would be a great help to manage your service desk. Its service catalog feature is commendable which allows you to track the activities in each stage. Though the mobile app is a nice addition, it hardly makes any difference. It’s quite buggy and stops abruptly in the middle of something.
What do you like best about Freshservice?
Handles various tasks simultaneously, maintains service catalog, come with a mobile app support system and fully automated operating system.
What do you dislike about Freshservice?
The app is quite buggy and its reporting features are also very limited. Alongside, the dashboard is not so informative.
Mohit
Used the software for : 2+ years
Company Size :51-200 employee
Most reliable solution
Freshservice has been the most promising software that I have ever used. My experience started with the demo pack which resulted in buying a monthly plan which was sooner changed with a yearly pack. The six years of the journey using this software have surely helped my business to reach to its new heights.
Freshservice FAQs
How much does Freshservice cost?
The starting price of Freshservice is $ 19.43/Agent/Month Billed annually. It has different pricing plans:
- Starter : $ 19.43/Agent/Month Billed annually
- Growth : $ 49.99/Agent/Month Billed annually
- Pro : $ 97.21/Agent/Month Billed annually
- Enterprise : $ 122.21/Agent/Month Billed annually
Freshservice also provides a free trial to users.
