What is FSM Grid?

FSM Grid is a comprehensive Field Service Management Software designed to transform, simplify the complexity of service businesses and focuses on delivering optimum operational visibility and performance.

FSM Grid Starting Price

FSM Grid Awards

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FSM Grid Screenshots

FSM Grid Screenshot1

Key Features of FSM Grid

  • Inventory Management
  • Task Management
  • Time Tracking
  • Vendor Management
  • Appointment Management
  • Contractor Management
  • Dispatching
  • Barcode Scanning
  • Self Service Portal
  • Electronic Signature
  • Inventory Tracking
  • Multi-Currency
  • Multi-Location
  • Real Time Reporting
  • Billing & Invoicing
  • 360 Degree Feedback
  • Dashboard
  • Activity Tracking
  • Scheduling
  • Automated Routing
  • Contract Management
  • Incident Management
  • Service Level Management
  • Quote Management
  • Dispatch Management
  • GPS Integration
  • Inspection Management
  • Maintenance Scheduling
  • Alerts/Notifications
  • Service Management
  • Job Scheduling
  • Network Monitoring
  • Job Management
  • Customization
  • Subcontractor Management
  • Push Notifications
  • Maintenance Management
  • Time / Task Reporting
  • Emergency Dispatch
  • Email integration
  • multi-location capable
  • Work Order Management
  • Job tracking
  • GPS tracking
  • Dashboards & Analytics
  • Mobile Survey
  • Signature Capture
  • Automated Scheduling
  • Equipment Tracking
  • Photos In Reports
  • Customer Portal
  • Reporting/Analytics
  • Location Tracking
  • For Healthcare
  • Installation
  • Mobile Notifications
  • Quotes/Estimates
  • Time & Attendance
  • For Healthcare Facilities
  • Payment Collection in the Field
  • Electronic Forms
  • Multi-Language
  • For Manufacturers
  • Maintenance History
  • Parts Inventory Management
  • Drag & Drop Scheduling
  • Predictive Maintenance
  • Service Request Management
  • For Field Service
  • Scheduling & Appointments
  • Forms Automation
  • Geofencing
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FSM Grid Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Any

  • Payment:

    Monthly, Yearly, Onetime(Perpetual license)

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • Arabic
  • English
  • French
  • Spanish

Company Details

Company Name :

FSM Global Technologies

Headquarter :

Dubai

Website :

Visit Website

Full Address :

Suite # 216, Building # 3, Dubai Internet City, Dubai, UAE

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Starting at $ 1795

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FSM Grid Description

  • FSM Grid id a 360 degree, IoT enabled platform that brings together customers, field technicians/agents, inhouse teams/dispatchers, admin/managers and vendors/subcontractors.
  • Recognized as a niche player in Gartner's Field Service Management Magic Quadrant and mentioned in their Critical Capabilities report 2020.  
  • With capabilities including Intelligent Scheduling and Dynamic Dispatching, Work Order Management, Multiple Vendor Management, IoT Enabled Predictive Maintenance, Contracts & SLA Management, Dynamic Forms and Check Lists, Location Management, Parts and Inventory Management, Quotation Management, Analytics and Reports, Admin/User Portal, Customer portal, Vendor Portal, Mobile Applications and more, FSM Grid enables organizations to manage their field service ecosystem, remote workforce and offer exceptional service to their end customers.
  • With a shorter implementation cycle, FSM Grid is empowering Field Staff across different industries and helps in saving cost, effort, and time..

FSM Grid Videos

Integrations

Yes, Can be integrated with the customer's existing systems

Overall Reviews

5/5

Based on 1 Review

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

FSM Grid Pros and Cons

Pros

"The history & report functions are very impressive. It is always very easy to find a comprehensive history for each client, piece of equipment, work type etc."

Cons

"The FSM Grid app sometimes gives issues regarding signal, and being that we are in south Africa, signal isnt always the best which can then cause the app to crash slightly."

FSM Grid Reviews (1)

Fantasia

QA Manager

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

Jan 12, 2023

Lomaen Medical FSM Grid review

FSM Grid has streamlined our technical department & how work is allocated and tracked. The system is not overly complicated and offers us exactly what we need to assist our clients productively & the development team is always very helpful & willing to go the extra mile to help.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

FSM Grid After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about FSM Grid?

The history & report functions are very impressive. It is always very easy to find a comprehensive history for each client, piece of equipment, work type etc.

What do you dislike about FSM Grid?

The FSM Grid app sometimes gives issues regarding signal, and being that we are in south Africa, signal isnt always the best which can then cause the app to crash slightly.

What features is FSM Grid currently missing?

A user log to see what changes where made & by who.

What other products like FSM Grid have you used or evaluated?

We previously used Maximizer CRM before switching to FSM grid.

How FSM Grid is better/different from its competitors?

It offers more history & the dispatch board and scheduling is much better than our previous system & makes it easier to keep track of technicians

FSM Grid FAQs

What apps do FSM Grid integrate with?

FSM Grid integrates with various apps:

  • Yes
  • Can be integrated with the customer's existing systems

What are the top 5 features for FSM Grid?

The top 5 features for FSM Grid are:

  • Inventory Management
  • Task Management
  • Time Tracking
  • Vendor Management
  • Appointment Management
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