Best Help Desk Software in UAE
Here is a list of top Help Desk Software in UAE: Tidio, ManageEngine ServiceDesk Plus, Hiver, Salesforce, and Freshdesk. These Help Desk Software are designed to enhance the efficiency of your business operations.
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List of Best Help Desk Software in UAE
Zendesk is a software product reviews software that builds for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: $19 Agent/Month
Recent Review
"Zendesk help me manage my daily tasks" - Mostafa Dakam
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What is impressive about Zendesk is that it's easy to use, we can make tickets based on phone calls, email messages, or even social media requests. It's also centralized and provides reporting. |
From my experience, I found that Zendesk lacks customization options, has some complexity to setup and utilize features, and it can be expensive for some businesses. |
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Zendesk Support Suite has transformed my customer support operations. The centralized platform, automation tools, insightful analytics, and multi-channel support options have significantly improved our efficiency and effectiveness. This translates to |
While Zendesk is fantastic, there's always space to grow. The interface could benefit from a refresh. While minimalist, navigating some areas can feel cluttered at times. |
Viewabo offers cutting-edge IT service desk software, streamlining support processes and enhancing efficiency. With top features and a user-friendly interface, it ensures seamless incident management, ticket resolution, and IT support, empowering organizations to deliver top-notch service and maximize productivity. Read Viewabo Reviews
Starting Price: Available on Request
Recent Review
"It was a wonderful experience." - Sneha
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Easy to use. Quality is very good and interface looks very impressive. Wonderful designing of the software. |
It is perfect no need of improvement from my side. The software needs no improvement. |
Vision Helpdesk is a customer support platform that offers different products to manage customer service for all size business. It is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under the universal inbox. Read Vision Helpdesk Reviews
Starting Price: $12 Per Agent/Month/Billed Annually
Recent Review
"Multiple payment modes and multilingual support" - Gregory V.
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It helped my agents in fixing issues, prioritize tickets, resolving helpdesk tickets and manage SLAs. It functions adequately for Startups, SMEs with less communicative needs and large enterprises with high needs. Impressive software. |
Not adequate for individual work person and is not supportive on windows platform. |
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I have used this software for my SME on web app platform, it responds really faster and make customer support task easy and intuitive. It has a Collaborative inbox for teams for improved interaction. In it, it is easy to deploy third party modules. |
It is of no use for an individual businessman due to its listing of extensive features. |
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Starting Price: $24 Per Month
Recent Review
"review for wixanswers.com" - syed ali
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User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently.Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines.Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions.Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place.Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations. |
Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations.No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go.Limited automation: The platform's automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets.Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms.Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base. |
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Easy to use |
Change the entire team of support professionals |
Kapture CX provides advanced web based help desk software, optimizing help desk support systems. User-friendly best helpdesk solution streamlines ticket resolution and incident management, enhancing overall efficiency and customer satisfaction. Read Kapture CX Reviews
Starting Price: $21 User/Month/Billed Annually
Recent Review
"Most Customizable CRM" - Sunil Kumar
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Custom workflows |
Handling chats and chatbots |
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Easy to use |
Some time feel boring |
Microsoft SharePoint is an app-supported team collaboration software that helps a business to empower its customer support team by doing time-bound ticket generation and distribution. Read Microsoft SharePoint Reviews
Starting Price: $5 User/Month
Recent Review
"Microsoft SharePoint review" - Adnan Afzal
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The ability to store and share documents with the power to select with whom the data can be shared. |
There should be an option added which can select which data you want to display on your profile and which you don't. |
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Secure and Robust |
overall good |
AzureDesk is the best helpdesk software that provides a range of features such as ticket management, knowledge base management, and integration with other business tools. Forbes Advisor has rated it as one of the best IT service desk software. Read AzureDesk Reviews
Starting Price: $5 Per Month
Recent Review
"Providing very fast, easy tools for customer and clients to operate." - Steaven Pintoo
Odoo is a powerful open source ERP/CRM and comprehensive business applications and easy to Track leads. It has a rich web interface that is both feature rich and powerful that is highly customizable to suit your business requirements. You can also download it or grab the source code from GitHub. Read Odoo Reviews
Starting Price: $20 User/Month
Recent Review
"Odoo is great for business" - Chamroeunrith CHIN
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easy to use same template UI/UX and also faster and light on the web server, provide visual dashboard to analyse the expense and more. for the basic function is great enough to use. |
Core business function need to be improve because mostly its not match with the business context, need to develop more and spend much time and budget on cutomization. |
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Here you can manage your any type of industry but just few clicks. This software provide starting from CRM to Sales, Purchase, Accounting, Inventory management, Manufacturing management, HR - Employee system, etc. Using this software you can handle any type of your organise very well. |
Majorly there is nothing cons yet I found. As it resolve any of your complex business structure with very easy manners. |
With DeskXpand helpdesk management software, you will have the perfect ticket management system. Every business can have a one-stop solution that fits all of its needs. Discover the unique features of DeskXpand and learn how it stands out from the competition. Read DeskXpand Reviews
Starting Price: $7 Unlimited Agent Users
Recent Review
"Deskxpand makes working easier!" - Conner Simmons
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It helps your support team work proactively for small yet important tasks with quick actions like view ticket conversation, check customer journey, canned responses to ample up customer conversations, reduce repetitive queries with knowledge base, parent child ticketing, merge tickets, etc.You can make use of their task management feature to seamlessly manage and track the life cycle of all your tickets. It helps you track every piece of information related to your ticket including deadlines, task progress, etc.The knowledge base can help your team reduce repetitive queries. You can easily create stunning knowledge base and FAQs to maintain 24x7 availability. |
As of now, DeskXpand can integrate with Shopify, Instagram, Facebook, and Whatsapp. This might get a little difficult if you want to integrate DeskXpand with any other platform. Their future development roadmap includes API integration to enable seamless integration with any other app.DeskXpand is an all in one software, without any isolated modules. So, using it can be a little overwhelming at first. |
Best Helpdesk Ticketing System software to solve the customer problem from start to end that improves the customer experience. This manages Omnichannel Support tickets and provides real-time reporting and analytics. Read Ameyo Fusion CX Reviews
Starting Price: Available on Request
Recent Review
"Cloud helpdesk system for teams to run their operations efficiently" - Urvi Bhandari
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Being an administrator, the most impressive aspect for Ameyo Fusion CX is the customisable reports. I get report at each agent level, day wise, week wise. This fulfils my reporting needs and ease managing the agents. |
With 2.5 years of using Ameyo Fusion CX, all my reporting and tracking needs are met. So, I don't have any specific loophole to mention. |
GoTo Resolve is designing with advanced features of Helpdesk platform. It suits to SMEs to control all devices remotely, record all the conversation, transfer files and remotely configure and reboot devices. It provides the abilities to collaborate and assign tasks to the team by multiple technicians. Read GoTo Resolve Reviews
Starting Price: $69 Per Month
Recent Review
"Gotoassist is very effective for document management. Requires very less time to set up and run. " - Christian Glischrist
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Absolutely value for money. |
It would be an added advantage if it had multi-lingual options |
Hybrid.Chat is a perfect blend of Human and Artificial Intelligence that helps you make most of your website by increasing the engagement rate and also generate more leads. Build engaging chat bots using simple spreadsheets to automate your conversations. Read Hybrid Chat Reviews
Starting Price: Available on Request
Recent Review
"Great Slack Integration !" - Ahtesham Hashmi
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Its a great application which comes with Slack support in the chatting platform, It has increased our Leads conversions. |
There is no issue found in it , compare to our previous application it has doubled the coversion percentage |
IncognitoDesk is a fully featured Help Desk Software designed to serve SMEs, Enterprises. IncognitoDesk provides end-to-end solutions designed for Windows. This online Help Desk system offers Customizable Branding, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Ticket/Issue Tracking at one place. Learn more about IncognitoDesk
Starting Price: Available on Request
SutiDesk is a fully featured Help Desk software designed to serve SMEs, Startup, Agencies, Enterprises. SutiDesk provides end-to-end solutions designed for Web App and On Premises. This Help Desk software offers Document Storage, Email Integration, Reporting/Analytics at one place. Learn more about SutiDesk
Starting Price: Available on Request
HubSpot Service Hub is a fully featured Help Desk Software designed to serve Enterprises, SMEs and StartUps. HubSpot Service Hub provides end-to-end solutions designed for Web App and Android. This online Help Desk system offers Account Alerts, Account Management, Communication Management, Customer Engagement, Customer Lifecycle Management, Alerts / Escalation, Appointment Management, Automated Routing, Email Integration, Knowledge Base, Live Chat, Performance Metrics, Queue Management, Surveys & Feedback, Workflow Management, Customizable Branding, Interaction Tracking, Document Storage and Email Management at one place. Learn more about HubSpot Service Hub
Starting Price: Available on Request
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ResolveEasy by Cloobot Techlabs is a powerful help desk solution that integrates with WhatsAapp to simplify customer service and internal issues. It offers multi-channel communication, real-time performance tracking, and task automation. Learn more about Resolveeasy
Starting Price: Available on Request
TechnoRishi Help Desk Software gives you a bird’s eye view of the entire ticketing system setup in your facility. Businesses can optimize their customer service and support departments. Your agents work smarter and deliver more in less time. Learn more about TechnoRishi Help Desk
Starting Price: Available on Request
Zendesk Support Suite is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries effectively. It includes a range of tools such as ticketing systems, knowledge base management, live chat, and automation features. Learn more about Zendesk Suite
Starting Price: $69 Agent/Month
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