Genesys Cloud
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What is Genesys Cloud?
Genesys Cloud is a fully featured call center software designed to serve enterprises, SMEs, and startups. Genesys Cloud provides end-to-end solutions designed for web apps and Android. This online call center system offers blended call center, call logging, call recording, call routing, call scripting, campaign management, escalation management, inbound call center, manual dialer, multiple scripts, outbound call center, predictive dialer, progressive dialer, queue management, real-time chat, and
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Key Features of Genesys Cloud
Here are the powerful features that make Genesys Cloud stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Omnichannel Routing
- Ivr (interactive Voice Response)
- Acd (automatic Call Distribution)
- Call Recording
- Workforce Management
- Speech Analytics
- Real Time Dashboards
- Quality Management
- Predictive Dialer
- CRM Integrations
- Chat And Messaging
- Email Management
- Social Media Integration
- Outbound Campaign Management
- Co Browsing
- Screen Share
- Callback Scheduling
- Agent Scripting
- Performance Management
- Reporting And Analytics
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Genesys Cloud Specifications
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Genesys Cloud FAQs
What are the top 5 features for Genesys Cloud?
The top 5 features for Genesys Cloud are:
- Omnichannel Routing
- Ivr (interactive Voice Response)
- Acd (automatic Call Distribution)
- Call Recording
- Workforce Management
What type of customer support is available from Genesys Cloud?
The available support which Genesys Cloud provides is:
- Phone
Where is the headquarters/company of Genesys Cloud located?
The headquarters/company of Genesys Cloud is located at Sydney.
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