Goodshuffle Pro

Do not use this company!

This software is decent, but do not use this software. This will be a very honest review because I do not want ANYONE else to go through the TERRIBLE experience me and my team went through. After spending six months analyzing and researching the best fit company, we chose Good Shuffle because it seemed like their support team was really on it. They emailed us daily, asking us if we were ready to sign on. And although I knew they were trying to get a sale out of us, I did like the attention, and it led me to believe if there were issues while using the software, I would always have someone to call. Oh boy, was I wrong? After signing up and processing my first transaction, I found out that they charge 3.15% on transactions, not 2.9%, as I was told. Then, when I approached their support team about this matter, they explained that this was their "pay out" fee. I simply explained that no one had told me about any payout fee. I was told it would be 2.9%, and that is all. They told me they could not change this, got very defensive, and even started crying on the phone. I feel like the crying was a clear sign that she had deceived us of this info, and now that we found it, she somewhat fell apart and realized their scam was up. After doing the math, this little extra percentage would cost my company $9,000 a year to use their software. SO PLEASE BE AWARE of this extra fee. I then asked to speak with the manager so that I could cancel my membership. Mind you. We were fully committed to Good Shuffle; we had four members of our staff uploading/transferring over hundreds of invoices and paying a website designer to create us a new website, amongst many other things. Because of this fee that we weren't told about from the start, which would have been a deal-breaker, I was not out thousands of dollars. Not just payment for the software, but for the labor spent to move us over to their software. When we spoke to the manager over the phone, she said she would refund us for the remaining of the year because she did admit their faults. She even explained that they are changing how they advertise the fees now because of the issues we went through, but the best part. She wasn't even willing to refund us for the month we used. If your team deceived us, you would think they would be happy to reimburse us for the trouble. I then received multiple emails about immediately needing to deactivate my account or else I would lose all my data. We have hundreds of invoices to move out of their system + gathering all tax reports, etc. They gave us absolutely no grace with a refund or transition period. These people are SCAMMERS! Seriously though, watch out. I would NEVER recommend this to anyone in need of new software. It is not worth the exhaustion, suffering, and money. Take my word for it! TERRIBLE!!!!! Don't do it, friends. It is not worth it. Beware, they couple their fees with stripes fees so that you don't realize you are paying them an extra.25%. But when you do the math, you will realize they are charging an additional fee to their company. It's pointless, other companies don't do it this way, and you don't have to pay that fee. It is just a savvy way for them to scam their clients into paying more to their company without the client ever even realizing it. This software is decent, but do not use this software. It's not worth the money.