Overall Google Hangouts Reviews

Here's an unbiased review of Google Hangouts. Discover how Google Hangouts users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.7/5

Based on 33 Reviews

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Feature 4.5

Feature

Out of 5

Ease of use 4.8

Ease of use

Out of 5

Value for money 4.7

Value for money

Out of 5

Customer support 4.7

Customer support

Out of 5

Likelihood to recommend 89.1%

Likelihood to recommend

Out of 100%

Google Hangouts Pros and Cons Based on Customer Reviews

"Google Hangouts is easy to use and integrates well with other Google services, making it convenient for users already in the Google ecosystem."

"Features like background blur and desktop notifications enhance the user experience during video meetings."

"The audio and video quality is generally satisfactory, making it effective for video conferencing."

"The limitation of 250 participants in Hangouts Meet might be a drawback for larger meetings."

"The interface, while clean, could use some stylistic improvements according to some users."

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Showing 20 out of 33 Reviews

Hear directly from customers who have used Google Hangouts. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Namarata G.

Business Analyst

4.0

Sep 12, 2022

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

Verified via linkedIn.

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Review Source: Organic

Decent tool for business communication!

Google Hangouts is a decent tool for facilitating communication and collaboration with ease. It helps users engage in instant messaging, file sharing, video meetings, etc. It is beneficial for quick contact using text, emojis, GIFs, and video calls on the go. It has a clean interface and is relatively easy to navigate as well. Additionally, it allows users to set their status according to their availability, get desktop notifications and email notifications, choose between light and dark themes, etc. I am looking forward to seeing new features added to it.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Google Hangouts IOS App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

Google Hangouts is easy to use and understand. It is good for quick communication, file sharing, etc. It also makes it easy to start individual and group video calls on the go and invite others to join.

What do you dislike about Google Hangouts?

It is impossible to know when a certain person was last active on Google Hangouts. At least I wasn’t able to figure out that part. Also, there is a limit to the characters that can be sent in a text, which can be annoying at times. I hope these two features can be improved.

What features is Google Hangouts currently missing?

Last seen is one feature that is missing in Google Hangouts.

What other products like Google Hangouts have you used or evaluated?

I have used Whatsapp, Viber, and Telegram.

How Google Hangouts is better/different from its competitors?

I find Google Hangouts to be completely different and certainly not as engaging in terms of interface. They have a lot of features that Google Hangouts still lack.

Alyssa N.

5.0

Dec 13, 2021

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Absolutely love it

It has made it much easier to manage my texts. The customer service is great, and all my messages are in one place. I wouldn't change my messaging company at all since this one is so great.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Google Hangouts Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

Messages all in one place

What do you dislike about Google Hangouts?

No grammatical errors found.

Do you think Google Hangouts delivers value for the money spent?

Yes

Are you satisfied with Google Hangouts features?

Yes

Did implimentation of Google Hangouts was easy?

Yes

What features is Google Hangouts currently missing?

No

What other products like Google Hangouts have you used or evaluated?

None

How Google Hangouts is better/different from its competitors?

Idk

Khemraj P.

5.0

Jun 22, 2021

Used the software for : 2+ years

Company Size :51-200 employee

Verified via linkedIn.

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Review Source: Organic

World best live videos calling

Google Hangouts is a service through which we can enjoy live video calling, live chat, and calling facilities with our friends and relatives. This is a platform from Google where we can enjoy everyday conversations and messaging with its tools and features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Google Hangouts Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

What I find most impressive about Google Hangouts is that within it, we can form a group of friends and relatives and talk at the same time.

What do you dislike about Google Hangouts?

There should be a facility to enter status within it.

Do you think Google Hangouts delivers value for the money spent?

Yes

Are you satisfied with Google Hangouts features?

Yes

Did implimentation of Google Hangouts was easy?

Yes

What features is Google Hangouts currently missing?

No.

What other products like Google Hangouts have you used or evaluated?

Google hangout ,whatsup,Line etc?

How Google Hangouts is better/different from its competitors?

Google Hangouts is better from its competitors because of Our chat and messaging Data are Safe here?

Pinal P.

4.0

Dec 14, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Google Hangout : Easy and Secure messaging service

Nowadays, due to the pandemic, most organizations have to allow work from home for their employees. In this case, communication between each employee and among the team needs to be more frequent. Google Hangouts provides a good base for this purpose. It's easy to use with good feature sets like group hangouts, video calls, emojis, and more.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Google Hangouts Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

Easy to use, Inbuilt hangout call - audio and video, Group creation, Support for emojis

What do you dislike about Google Hangouts?

No cons at the moment.

Do you think Google Hangouts delivers value for the money spent?

Yes

Are you satisfied with Google Hangouts features?

Yes

Did implimentation of Google Hangouts was easy?

Yes

What features is Google Hangouts currently missing?

I would like a feature to delete messages.

What other products like Google Hangouts have you used or evaluated?

Telegram, WhatsApp, Instant Messaging

How Google Hangouts is better/different from its competitors?

Its security for organization data and easy to use with multi user

Keshav k.

4.0

Oct 26, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

getting better with every update

It's a really great software for video meetings and is also getting improved with every update. Features like background blur are quite useful.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Google Hangouts Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

Background blur, easy to access.

What do you dislike about Google Hangouts?

Voice over 3G networks

Do you think Google Hangouts delivers value for the money spent?

Yes

Are you satisfied with Google Hangouts features?

Yes

Did implimentation of Google Hangouts was easy?

Not Sure

What features is Google Hangouts currently missing?

no everything looks good

What other products like Google Hangouts have you used or evaluated?

Microsoft teams

How Google Hangouts is better/different from its competitors?

Microsoft teams does not work when with low network

Sebin T.

5.0

Oct 19, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Best Experience

Google Hangouts is one of my favorite software from Google. It is very easy to use, has stylish designs, and includes many extra features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Google Hangouts Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Google Hangouts After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Google Hangouts?

Its video quality and the interface

What do you dislike about Google Hangouts?

Improve the interface style

Do you think Google Hangouts delivers value for the money spent?

Yes

Are you satisfied with Google Hangouts features?

Yes

Did implimentation of Google Hangouts was easy?

Yes

What features is Google Hangouts currently missing?

No

What other products like Google Hangouts have you used or evaluated?

Google Maps

How Google Hangouts is better/different from its competitors?

It is very easy to use and good interface

Soni B.

5.0

Sep 14, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Great experience

I really enjoy using Google Hangouts. It is a great tool for official purposes and has an excellent user interface. I would recommend Google Hangouts to all businesses as it has excellent privacy features.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Saidhuljohny

Design engineer

5.0

Aug 06, 2020

Used the software for : More than 1 year

Company Size :10,001+ employees

Verified via Business email.

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Review Source: Organic

For social things

Simple and easy to use, we can also have group hangouts or customer meetings. The quality of the calls is impressive, and it is easy to set up an account. The cost of the software is also reasonable. I would recommend you try it.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

I have been using this software for messaging, chat, and video and audio calling purposes. It has been a great experience; the quality of the calls is appreciated, and it has end-to-end encryption.

What do you dislike about Google Hangouts?

The text "Nope" does not contain any grammatical errors.

Smriti S.

Senior Analyst

5.0

Nov 30, -0001

Used the software for : More than 1 year

Company Size :10,001+ employees

Verified via Business email.

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Review Source: Organic

Google Hangouts

Google Hangouts offers high quality audio calling. Google Hangouts offers high quality video calling. The user interface is easy to understand. The product is secure and highly robust. Groups can be created as needed.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Free of charge

What do you dislike about Google Hangouts?

Free of charge.

Vishal J.

System Admin

5.0

Jul 30, 2020

Used the software for : Free trial

Company Size :1-10 employees

Verified via Business email.

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Review Source: Organic

Perfect Communication App

I use it because most users have a Gmail ID, and Hangouts is one of the best communication apps for sharing links and files. We can also use it for personal and professional messaging, similar to email. It offers great features like group chat and calls.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Easy to add a new friend by number or email ID.

What do you dislike about Google Hangouts?

Its notification preview is not visible properly.

Harish M.

5.0

Jul 28, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Google Hangouts is a fantastic tool for staying connected with friends and colleagues. It's user-friendly, reliable, and makes video calls and messaging a breeze. Highly recommend for seamless communication!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Brijesh

Senior Engineer

5.0

Sep 08, 2020

Used the software for : More than 1 year

Company Size :501-1000 employees

Verified via Business email.

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Review Source: Organic

Good

Overall, it is good to use with other Google tools. Hangouts Meet is the best place to have video calls, but it has a limitation of 250 participants, which could have been unlimited. It can be recommended for use overall.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

User-friendly

What do you dislike about Google Hangouts?

User-friendly.

Silky S.

Senior Software Engineer

5.0

Jul 24, 2020

Used the software for : More than 1 year

Company Size :5001-10,000 employees

Verified via Business email.

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Review Source: Organic

Google Hangouts

Overall, my experience with the service (Google Hangouts) is good. It offers instant messaging, calls, and videos. It also supports GIFs. Google Hangouts is an easy-to-use platform. It works well even on low bandwidth data.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Its secure. It can be used on any platform: phone/tablet/desktop/laptop.

What do you dislike about Google Hangouts?

It has limited controls, which can be enhanced.

Thomas J.

Manager Operations

5.0

Sep 08, 2020

Used the software for : 6-12 months

Company Size :51-200 employees

Verified via Business email.

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Review Source: Organic

The Connector - Google Hangouts

We were using Google Hangouts across the entire organization. The idea was to communicate with our teammates easily for questions and doubts that didn't need to be delivered by mail. It was intended for more casual conversations and perhaps some questions that just required confirmation. Discussions and important topics were handled via mail or meetings.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Casual chatting, promoting conversation between teammates, images, gifs, and emojis.

What do you dislike about Google Hangouts?

Group chatTopic conversationSearch for some messages

Aditya S.

Software Engineer

5.0

Jun 30, 2020

Used the software for : More than 1 year

Company Size :5001-10,000 employees

Verified via Business email.

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Review Source: Organic

Google Hangouts

Google Hangouts is a good value-for-money product. The user interface is quite interesting and easy to use. Google support offers excellent assistance and is quite responsive to any bugs or issues. It offers calling, instant messaging, and video conferencing.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Google Hangouts is one of the best tools for staying connected with people and across locations.

What do you dislike about Google Hangouts?

Google Hangouts is one of the best tools for staying connected with people across locations.

Bharat B.

Sr. Sales Executive

5.0

Jun 26, 2020

Used the software for : More than 1 year

Company Size :1001-5000 employees

Verified via Business email.

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Review Source: Organic

Best Software

I like that software very much. It is very easy to use with my colleagues and easy to handle, whether in browsers or as a standalone application. We can easily call someone without any problems. It doesn't require much internet data either.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Sure, please provide the text you would like me to review.

What do you dislike about Google Hangouts?

Sure, please provide the text you would like me to review.

Pranav S.

Software Developer

5.0

Jun 15, 2020

Used the software for : More than 1 year

Company Size :1001-5000 employees

Verified via Business email.

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Review Source: Organic

Review for Google hangout

Service is excellent; customer support responds very quickly. For a case raised, you will receive an acknowledgment within 4 hours. Even the instruction manual or help page is self-explanatory, so you can look and troubleshoot by yourself.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

Feasibility, good UI.

What do you dislike about Google Hangouts?

No file-sharing.

Fran M.

5.0

May 29, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Google Hangouts is a fantastic tool for staying connected with friends and colleagues. The video and chat features are seamless, making communication easy and enjoyable. Highly recommend for both personal and professional use!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

David

5.0

Apr 12, 2020

Used the software for : 2+ years

Company Size :51-200 employee

Verified via Business email.

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Review Source: Organic

Google Hangouts is a fantastic tool for staying connected with friends and colleagues. The video and chat features are seamless, making communication easy and enjoyable. Highly recommend for both personal and professional use!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Jill L.

5.0

Mar 24, 2020

Used the software for : More than 1 year

Company Size :1-10 employees

Verified via Business email.

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Review Source: Organic

Google Hangouts Review

I have not had any issues or problems with this software at all; I enjoy using it to this very day. In fact, one day when my personal phone's battery was dead, I needed to get a hold of my mother, but I did not have any minutes left on my secondary cell phone. So, I was able to use the store's Wi-Fi to get onto Google Hangouts and contact my mother. It has been very helpful and useful for me.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Google Hangouts?

The ability to locate the contact you want to send a message to, the ease of navigating, and the speed of messaging.

What do you dislike about Google Hangouts?

I would have to say the look of it; I think it looks outdated.

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