Groove Help Desk
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What is Groove Help Desk?
Groove Help Desk is a fully customizable and scalable help desk program that provides reports & metrics and an open API. Invisible to customers, customizable with integrations, simple pricing, reporting/metrics, grows with your business, and helps to organize email in the best way for customer service.
Pricing
Groove Help Desk Starting Price
$ 0/3 Agent/Month
Awards
Our Awards and Recognition
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Key Features of Groove Help Desk
Here are the powerful features that make Groove Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Email Integration
- Knowledge Base
- Customer Portal
- Live Chat
- Automation Rules
- Canned Responses
- Reporting And Analytics
- Team Collaboration
- Customizable Branding
- Sla Management
- Multi Channel Support
- Mobile App
- Third Party Integrations
- Custom Fields
- Macros
- Customer Satisfaction Ratings
- Task Management
- Internal Notes
- Time Tracking
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Groove Help Desk Screenshots
Groove Help Desk Pricing
Here are the pricing plans for Groove Help Desk. Choose the plan that best fits your requirements and budget. Get Detailed Groove Help Desk pricing as per your requirements.
Starter
$ 0
3 Agent/Month
- Multi-Channel Support
- Collaboration Features
- Collision Detection
- Canned Replies
- Native Integrations
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Team
$ 15
Agent/Month
- Starter+
- Unlimited Agent
- Automated Rules
- API
- Custom Profiles
- Groups
- Reports
- Customer Satisfaction Ratings
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The pricing information for Groove Help Desk is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 20th April 2025.
Free Trial is available
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Groove Help Desk Specifications
Get a closer look at the technical specifications and system requirements for Groove Help Desk. Find out if it's compatible with your operating system and other software.
Company Details :
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Groove Help Desk Comparisons
Compare Groove Help Desk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Groove Help Desk Resources
Overall Groove Help Desk Reviews
Thinking about using Groove Help Desk? Check out verified user reviews & ratings based on Groove Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Groove Help Desk Pros and Cons Based on Customer Reviews
"Groove offers a range of features that are particularly beneficial for small teams and individual users."
"Many users find the pricing to be competitive and good value for the features offered."
"The integration capabilities with other platforms are seen as a strong advantage."
"A few users mention that the customization options are somewhat limited."
"Some users feel that the mobile app could be improved for better functionality on the go."
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Review Source: Organic
Awesome Experience
My experience with Groove was amazing. It is one of the best tools for individual users like me. I recommend using it, as its features are very helpful.
Groove Help Desk Mobile App Experience
Groove Help Desk After Sales Service Rating
What do you like best about Groove Help Desk?
The most impressive thing about Groove was their service and their short resolution time.
What do you dislike about Groove Help Desk?
It can be helpful if we use it on multiple platforms.
Do you think Groove Help Desk delivers value for the money spent?
Yes
Are you satisfied with Groove Help Desk features?
Yes
Did implimentation of Groove Help Desk was easy?
Not Sure
What features is Groove Help Desk currently missing?
No
Useful 0
Alternatives of Groove Help Desk
Explore alternative software options that can fulfill similar requirements as Groove Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Groove Help Desk FAQs
How much does Groove Help Desk cost?
The starting price of Groove Help Desk is $ 0/3 Agent/Month. It has different pricing plans:
- Starter : $ 0/3 Agent/Month
- Team : $ 15/Agent/Month
Groove Help Desk also provides a free trial to users.
What are the top 5 features for Groove Help Desk?
The top 5 features for Groove Help Desk are:
- Email Integration
- Customer DataBase
- Self Service Portal
- Live chat system
- Surveys & Feedback
What type of customer support is available from Groove Help Desk?
The available support which Groove Help Desk provides is:
What platforms does Groove Help Desk support?
Groove Help Desk supports a variety of platforms including IOS.
What types of businesses does Groove Help Desk serve?
Groove Help Desk serves a wide range of businesses, including but not limited to Startups, SMBs & Agencies.
How is Groove Help Desk commonly used?
Groove Help Desk is commonly used for various purposes, such as Help Desk, Sales Productivity, Email Collaboration and more.
Who are the primary competitors of Groove Help Desk?
The three major competitors of Groove Help Desk are C2 ATOM, SupportBee and ScriptRunner. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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