Top Help Desk Software | Comparison and Quotes

Zendesk star star star star star_half 4.8 (16)

Software BY Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshdesk star star star star star_half 4.7 (7)

Software BY Freshdesk
Deliver exceptional customer service with Freshdesk Online Customer Support & Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Support customers from Email, Website, Brand Communities & Social Channel.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Kayako star star star star star_half 4.7 (6)

Software BY Kayako Ltd.
Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zoho Support star star star star star_half 4.8 (6)

Software BY Zoho Corporation Pvt. Ltd.
Zoho Support is web-based support ticket system designed to help you focus more on creating customer happiness. This ticketing Software will also work as a ticketing tool or a perfect customer support software. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

HappyFox star star star star star_half 4.5 (6)

Software BY HappyFox Inc.
Happyfox is a web-based help desk software hosted on the cloud. It helpdesk tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized it helpdesk ticketing software.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WebEngage star star star star star_border 4.3 (6)

Software BY WebEngage
WebEngage is the most powerful on-site customer engagement suite for a website that lets you collect feedback, gather customer insights using hyper-targeted Surveys and drive sales/conversions via push notifications.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Spiceworks star star star star star_border 4.4 (5)

Software BY Spiceworks Inc.
Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveAgent star star star star star_half 4.8 (5)

Software BY Quality Unit
LiveAgent is a Web-based multichannel help desk software & IT helpdesk ticketing system which integrates all channels (Email, Voice, Chat, Facebook and Twitter) into 1 interface.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SoulCRM star star star star star_border 4.4 (10)

All-in-One CRM for Businesses
SoulCRM is incredibly simple and efficient web based ticketing tool specifically designed for small & large businesses. It's a complete solution for helpdesk support. 
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

NetHelp Desk star star star star star_border 4.4 (5)

Software BY NetHelpDesk Ltd
NetHelpDesk is a privately owned and run UK company that sells just one product; an ITIL-aligned IT ticketing system. This is one of the best customer support software available. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

EazeSales star star star star star_border 4.3 (4)

Software BY Mobius Solutions Pvt Ltd
With EazeSales your Distributors, Wholesalers and other Channel partners can also log on and interact – they can see status of their orders, payment status. You can see inventory and ithelpdesk and sales figures in this integrated CRM application.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SPEC India star star star star star_half 4.8 (5)

Software BY SPEC INDIA
SPEC INDIA provides help desk software and ticket management system for helping your customer. We have developed online service desk system according to present company needs which allows you to receive, sort and assign trouble tickets from single platform.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SupportBee star star star star star_half 4.7 (3)

Software BY SupportBee
SupportBee ticket management system helps your team collaborate on customer support. It act as easy to use IT Help desk ticketing software helps your team collaborate & deliver friendly customer service.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveZilla star star star star star_half 4.7 (3)

Software BY LiveZilla GmbH
LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats. Use LiveZilla to provide Live Chats and monitor your website visitors in real-time.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Cayzu star star star star star_border 4.2 (5)

Software BY Cayzu Inc
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. ithelpdesk Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. 
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Help Desk Software?

Help Desk Software can be described as a computer program used to deal with customer queries and issues that arise in any particular business. Statistics suggest that around 60% of businesses which have installed these customer support desk software have reported improved business standards, better customer satisfaction levels, and thereby more revenue. This customer service based software basically automates customer engagement process by providing streamlined workflows and business operations.

These are the scenarios of Help Desk Software buyers around the globe, let's discuss more on this;

1. The following pie-chart shows the Geographic spread of Help Desk Software buyers:

2. This chart shows the preferred deployment type by the buyers

The prospects have the option to select from Installation-based Vs. Web-based deployment. 

3.The Estimated Budget of The Customers purchasing the software is defined in this chart

Dynamic Features Of Help Desk Software

Listed below are some highly dynamic and effective features of the online ticketing software which make doing business simple and more productive. Check them out

  • Automated Response System to ensure effective greater interaction.

  • Consistent high-performance levels when it comes to attending User Queries

  • Automated and Cloud-based Ticketing System for auto-scheduling of customer/user queries.

  • Highly extensive database with better safety, security and privacy standards for all customers.

  • Cross-platform synchronization for better implementation of the software on various devices.

  • Efficient Decentralized System and Inter-Network streamlining of the available resources. 

  • Reduced time complexity solutions for quicker and smarter performance levels.

  • Auto Report Generation and Critical Analysis of the Product Reviews. 

  • Mobile intuitive support for continuous monitoring of the Help Desk System even while on the go.

  • Highly effective and user-friendly interface for easy navigation solutions to both - the Administrator and the Customers.

  • Engaging visual representation for better insight into the customer’s needs and requirements.

  • Customized functionality levels and notification systems 

  • Highly reliable and secure solutions, with cloud support technology for better backup and storage options.

Advantages Of Buying An Online Ticketing System For Your Business

An online customer support software of such kind proves to be a sure-shot winner when it comes to ensuring utmost customer satisfaction in any business organization. Listed below are some of the advantages of installing a customer support ticket software in your business organization. Read On...

  1. Improved Security & Automated Operations: The main advantage of installing online ticketing software is its ability to perform automated operations in any business organization. Also, the ability of a ticketing software to perform all those operations with utmost security and in a streamlined as ticketing monetizes the process as well will help you gain higher customer satisfaction and customer retention. This enhances the business efficacy levels on the whole.

  2. Quicker Solutions: No customer likes his/her ticket unattended. The implementation of this particular ticketing software in your business will help you improve the query handling of the given customer with respect to its ticket generated, thus providing for faster processing of his/her requests. This will, in turn, ensure greater customer satisfaction levels, achieved due to faster response strategies of the software.

  3. Simplified Workflow: A help desk software primarily deals with the customer in a highly organized manner, such as through ticket generation, notification delivery regarding the particular process and so on. In other words, this kind of customer support software in SMBs help to simplify the workflow in an organization up to an extent ensuring complete transparency. This creates a wholly positive image of your business organization in the minds of the customers.

  4. Query Databasing And Critical Analysis: Ticket software also generates weekly reports of market trends, customer demands, and business requirements. This will help an organization to focus more on the development of quality products and services, by identifying and eliminating the potential glitches. This will result in high popularity level of your business among your customers.

  5. Better Customer Support System: Cross-platform synchronization and availability of the customer support ensure that a greater number of users can access the help desk portal of your business organization. This will create quite a positive impact on the customers, providing for improved reach and better growth strategy of your business. 

  6. Reduced Paperwork: Digitization of information by a help desk software will drastically reduce the paperwork in your organization and this will result in better pro-environment strategies. Moreover, the software will maximize the optimum usage of available resources in your business.

  7. Saves Time: Implementation of an automated customer support will incorporate substantial automation in your business, thus providing quicker and accurate solutions. This will help in creating a better scope for improved productivity and revenue for your business.

The Bottom Line

When it comes to service desk software, it is highly crucial that you buy and install only the ‘right’ software so that better business standards can be established for your business. With the latest technological innovations combined with customized support solutions, these online customer support Softwares have the potential to revolutionize the way your customers engage with business organizations. If utilized in a proper way, the ticketing software can not only improve customer satisfaction but also can enhance the financial standards of your business organization. Thus, it can be rightly said that in this day and age, the use of a help desk software is a must if you want your business to grow by leaps and bounds!

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