Best Help Desk Software For Your Business

Simple Service Desk Software for Customers
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 
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Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
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Both (SAAS & One time)

Zoho Desk

The industry's first context-aware help desk
With Zoho Desk is a cloud-based help desk software, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshdesk

Cloud-based Customer Support Software
Deliver exceptional customer service with Freshdesk Online Customer Support & Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

AzureDesk - Helpdesk software for all businesses
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for 14 day trial and after that just 5$ per agent per month.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
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Both (SAAS & One time)

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ManageEngine Servicedesk

Best Cloud based Service Desk Software
ManageEngine Servicedesk is the delightful solution to manage to streamline support ticketing system very quickly and efficiently in the daily schedule. Delivering greater visibility central control in dealing with IT issues.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshservice

Powerful Cloud based IT Service Desk Solution
Freshservice is a cloud based IT Service Management & ITIL Service Desk software solution that adds user experience on top of powerful ticketing & asset management capabilities serving more than 13000 customers worldwide.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Kayako

Multi Channel Customer Support Software
Kayako is world's leading multi-channel help desk and live chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

HappyFox

Software BY HappyFox Inc.
Happyfox is a web-based help desk software hosted on the cloud. It helpdesk tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized it helpdesk ticketing software.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WebEngage

B2C Marketing Automation Suite
WebEngage is the most powerful on-site customer engagement suite for a website that lets you collect feedback, gather customer insights using hyper-targeted Surveys and drive sales/conversions via push notifications.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Spiceworks

Software BY Spiceworks Inc.
Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveAgent

Software BY Quality Unit
LiveAgent is a Web-based multichannel help desk software & IT helpdesk ticketing system which integrates all channels (Email, Voice, Chat, Facebook and Twitter) into 1 interface.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SoulCRM

All-in-One CRM for Businesses
SoulCRM is incredibly simple and efficient web based ticketing tool specifically designed for small & large businesses. It's a complete solution for helpdesk support. 
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

NetHelp Desk

Software BY NetHelpDesk Ltd
NetHelpDesk is a privately owned and run UK company that sells just one product; an ITIL-aligned IT ticketing system. This is one of the best customer support software available. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

EazeSales

Software BY Mobius Solutions Pvt Ltd
With EazeSales your Distributors, Wholesalers and other Channel partners can also log on and interact – they can see status of their orders, payment status. You can see inventory and ithelpdesk and sales figures in this integrated CRM application.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SPEC India

Software BY SPEC INDIA
SPEC INDIA provides help desk and ticket management system for helping your customer. We have developed online service desk system according to present company needs which allows you to receive, sort and assign trouble tickets from single platform.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Page Last Updated On 16/10/2017 11:51



What is Help Desk Software?

Help Desk Software can be described as a computer program used to deal with customer queries and issues that arise in any particular business. Statistics suggest that around 60% of businesses which have installed these customer support desk software have reported improved business standards, better customer satisfaction levels, and thereby more revenue. This customer service based software basically automates customer engagement process by providing streamlined workflows and business operations.

These are the scenarios of Help Desk Solution buyers around the globe, let's discuss more on this;

1. The following pie-chart shows the Geographic spread of Help Desk Solution buyers:

Help desk software buyers

2. This chart shows the preferred deployment type by the buyers

The prospects have the option to select from Installation-based Vs. Web-based deployment. 

deployment type

3.The Estimated Budget of The Customers purchasing the software is defined in this chart

Estimated Budget Of Buy Help Desk Software

Dynamic Features Of Help Desk Software

Listed below are some highly dynamic and effective features of the online ticketing software which make doing business simple and more productive. Check them out

  • Automated Response System to ensure effective greater interaction.

  • Consistent high-performance levels when it comes to attending User Queries

  • Automated and Cloud-based Ticketing System for auto-scheduling of customer/user queries.

  • Highly extensive database with better safety, security and privacy standards for all customers.

  • Cross-platform synchronization for better implementation of the software on various devices.

  • Efficient Decentralized System and Inter-Network streamlining of the available resources. 

  • Reduced time complexity solutions for quicker and smarter performance levels.

  • Auto Report Generation and Critical Analysis of the Product Reviews. 

  • Mobile intuitive support for continuous monitoring of the Help Desk System even while on the go.

  • Highly effective and user-friendly interface for easy navigation solutions to both - the Administrator and the Customers.

  • Engaging visual representation for better insight into the customer’s needs and requirements.

  • Customized functionality levels and notification systems 

  • Highly reliable and secure solutions, with cloud support technology for better backup and storage options.

Advantages Of Buying An Online Ticketing System For Your Business

An online customer support software of such kind proves to be a sure-shot winner when it comes to ensuring utmost customer satisfaction in any business organization. Listed below are some of the advantages of installing a customer support ticket software in your business organization. Read On...

  1. Improved Security & Automated Operations: The main advantage of installing online ticketing software is its ability to perform automated operations in any business organization. Also, the ability of a ticketing software to perform all those operations with utmost security and in a streamlined as ticketing monetizes the process as well will help you gain higher customer satisfaction and customer retention. This enhances the business efficacy levels on the whole.

  2. Quicker Solutions: No customer likes his/her ticket unattended. The implementation of this particular ticketing software in your business will help you improve the query handling of the given customer with respect to its ticket generated, thus providing for faster processing of his/her requests. This will, in turn, ensure greater customer satisfaction levels, achieved due to faster response strategies of the software.

  3. Simplified Workflow: A help desk system primarily deals with the customer in a highly organized manner, such as through ticket generation, notification delivery regarding the particular process and so on. In other words, this kind of customer support software in SMBs help to simplify the workflow in an organization up to an extent ensuring complete transparency. This creates a wholly positive image of your business organization in the minds of the customers.

  4. Query Databasing And Critical Analysis: Ticket software also generates weekly reports of market trends, customer demands, and business requirements. This will help an organization to focus more on the development of quality products and services, by identifying and eliminating the potential glitches. This will result in high popularity level of your business among your customers.

  5. Better Customer Support System: Cross-platform synchronization and availability of the customer support ensure that a greater number of users can access the help desk portal of your business organization. This will create quite a positive impact on the customers, providing for improved reach and better growth strategy of your business. 

  6. Reduced Paperwork: Digitization of information by a service desk software will drastically reduce the paperwork in your organization and this will result in better pro-environment strategies. Moreover, the software will maximize the optimum usage of available resources in your business.

  7. Saves Time: Implementation of an automated customer support will incorporate substantial automation in your business, thus providing quicker and accurate solutions. This will help in creating a better scope for improved productivity and revenue for your business.

  8. Quick customer service: Many a times it will happen that your customers don’t feel like connecting via call or email. In help desk software, a customer can generate tickets for their queries. As a support, you can push the matter forward and solve customer queries.

  9. A strong Knowledge base: Service desk software lets you create a knowledgebase of your product or services which will be highly beneficial for the customers as well as new employees. They can go through the knowledge base for some frequently asked questions and solve their doubts.

  10. Better customer support: Help desk software can prioritize the generated tickets based on the urgency, so you can justify the customers well. It can also prioritize and distribute tickets according to various departments. Customer problems can be efficiently solved with this approach.

FAQ

1. Can one have various integrations with service desk software? 

Yes. some of the best help desk software provide various integrations with Customer relationship management software, analytics tools, JIRA integration, G suit etc. Integrations with these software makes the workflow very easy. 

2. How can manage one queries generated from different channels? 

Service desk software puts all the queries from different channels at one place. So in a nutshell, you can find out all the queries from different channels at one place. Convenient! 

3. Can one integrate virtual phone system with help desk solutions?

Yes. Various phone systems like RingCentral or CallHippo can be integrated with help desk software. Many help desk tool has integration facility so that you can connect your calling software with this tool. 

4. How will help desk and service desk software help one in the creation of knowledge base?

Help desk software creates an SEO friendly knowledge base which can give you a rise in your search engine ranking as well. Customer can submit a ticket also where there’s a special attention needed. By creating a strong knowledge base, you can utilize your time in solving important issues.

The Bottom Line

When it comes to service desk software, it is highly crucial that you buy and install only the ‘right’ software so that better business standards can be established for your business. With the latest technological innovations combined with customized support solutions, these online customer support Softwares have the potential to revolutionize the way your customers engage with business organizations. If utilized in a proper way, the ticketing software can not only improve customer satisfaction but also can enhance the financial standards of your business organization. Thus, it can be rightly said that in this day and age, the use of a help desk software is a must if you want your business to grow by leaps and bounds!