Best Help Desk Software in UAE
Here is a list of top Help Desk Software in UAE: Viewabo, Salesforce, Vision Helpdesk, WixAnswers.com, and Zoho Desk. These Help Desk Software are designed to enhance the efficiency of your business operations.
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List of Best Help Desk Software in UAE
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Product Description
Viewabo offers cutting-edge IT service desk software, streamlining support processes and enhancing efficiency. With top features and a user-friendly interface, it ensures seamless incident management, ticket resolution, and IT support, empowering organizations to deliver top-notch service and maximize productivity. Learn more about Viewabo
Starting Price: Available on Request
Recent Review
"It was a wonderful experience." - Sneha
| Pros | Cons |
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Easy to use. Quality is very good, and the interface looks very impressive. Wonderful design of the software. |
It is perfect; no need for improvement from my side. The software needs no improvement. |
Product Description
Salesforce makes it easy for small businesses and startups to build stronger client relationships with an all-in-one sales and support solution that is easy to use, set up, and maintain - best client management software with standard cost. Learn more about Salesforce
Starting Price: $25 User/Month
Recent Review
"Excellent CRM Platform for Sales and Customer Management" - Paul
| Pros | Cons |
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Salesforce is easy to use and offers powerful CRM features. The dashboard, reporting tools, and automation capabilities help manage customer data efficiently. It improves productivity and makes sales tracking simple and organized. |
The platform can be complex for new users, and some customization and reporting features require significant setup. Performance and page load times could also be improved. |
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The capability of keeping one reliable database of information regarding customer transactions regardless of the department. |
The user interface can be cluttered and intimidating to new users, making it difficult to learn. |
Product Description
Vision Helpdesk is a customer support platform that offers different products to manage customer service for businesses of all sizes. It is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under the universal inbox. Learn more about Vision Helpdesk
Starting Price: $12 Per Agent/Month/Billed Annually
Recent Review
"Automated Routing, Issue Tracking, and Software Metrics" - Brian C.
| Pros | Cons |
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It helped my agents fix issues, prioritize tickets, resolve helpdesk tickets, and manage SLAs. It functions adequately for startups, SMEs with fewer communicative needs, and large enterprises with high needs. Impressive software. |
Not adequate for individual work and is not supportive on Windows platform. |
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I have used this software for my SME on a web app platform; it responds really fast and makes customer support tasks easy and intuitive. It has a collaborative inbox for teams for improved interaction. In it, it is easy to deploy third-party modules. |
It is of no use to an individual businessman due to its extensive list of features. |
Product Description
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform, so any business can deliver quality customer support, increase agent efficiency, and boost customer satisfaction. Learn more about WixAnswers.com
Starting Price: $24 Per Month
Recent Review
"review for wixanswers.com" - syed ali
| Pros | Cons |
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User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently. Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines. Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions. Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place. Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations. |
Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations. No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go. Limited automation: The platforms automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets. Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms. Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base. |
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Easy to use. |
Change the entire team of support professionals |
Product Description
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Its customizable, convenient to use, and doesnt cost you a fortune. Part of Zohos 45+ strong suite of business software. Learn more about Zoho Desk
Starting Price: $0 Agent/ Month
Recent Review
"A Smart Choice for Excellent Customer Service" - Helan Thimothy
| Pros | Cons |
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Easy ticket management, user-friendly interface, useful automation features, and efficient customer support tools. |
The user interface can be improved further, and some advanced features have a learning curve for new users. |
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Easy to use, automation saves time, clean dashboard, fast ticket handling, helpful reports. |
Some advanced settings need simplification, mobile app can be smoother sometimes. |
Product Description
AzureDesk is the best helpdesk software that provides a range of features such as ticket management, knowledge base management, and integration with other business tools. Forbes Advisor has rated it as one of the best IT service desk software. Learn more about AzureDesk
Starting Price: $5 Per Month
Recent Review
"Providing very fast, easy tools for customer and clients to operate." - Steaven Pintoo
Product Description
Odoo is a powerful open-source ERP/CRM with comprehensive business applications and easy lead tracking. It has a rich web interface that is both feature-rich and highly customizable to suit your business requirements. You can also download it or grab the source code from GitHub. Learn more about Odoo
Starting Price: $20 User/Month
Recent Review
"Complete Solution of Business Management by ERP !" - Abhishek Khanna
| Pros | Cons |
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Its Purchase module is very good for its seamless integration with other modules (existing or new), high customization potential, user-friendly interface, and automation capabilities. |
Support service can be enhanced by giving some training modules as Purchase, CRM, and Inventory are slightly complex in the initial phase. |
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It provides a common interface for managing different types of applications that are interlinked with each other. It helps in managing the customer database and related transactions in a single place. For every operation, a separate module is available. |
It doesnt have many restrictions, and sometimes users need a process with a restricted orientation flow. It allows users to update the details on the fly. |
Product Description
GoTo Resolve is designed with advanced features of a Helpdesk platform. It suits SMEs to control all devices remotely, record all conversations, transfer files, and remotely configure and reboot devices. It provides the ability to collaborate and assign tasks to the team by multiple technicians. Learn more about GoTo Resolve
Starting Price: $69 Per Month
Recent Review
"Gotoassist is very effective for document management. Requires very less time to set up and run. " - Christian Glischrist
| Pros | Cons |
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Absolutely value for money. should be corrected to Absolutely a value for money. |
It would be an added advantage if it had multilingual options. |
Product Description
Hybrid.Chat is a perfect blend of Human and Artificial Intelligence that helps you make the most of your website by increasing the engagement rate and also generating more leads. Build engaging chatbots using simple spreadsheets to automate your conversations. Learn more about Hybrid Chat
Starting Price: $0 Per Month
Recent Review
"Great Slack Integration !" - Ahtesham Hashmi
| Pros | Cons |
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Its a great application that comes with Slack support in the chatting platform. It has increased our leads conversions. |
Its a great application that comes with Slack support in the chatting platform. It has increased our lead conversions. |
Product Description
Best Helpdesk Ticketing System software to solve customer problems from start to end that improves the customer experience. This manages Omnichannel Support tickets and provides real-time reporting and analytics. Learn more about Ameyo Fusion CX
Starting Price: Available on Request
Recent Review
"Cloud helpdesk system for teams to run their operations efficiently" - Urvi Bhandari
| Pros | Cons |
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Being an administrator, the most impressive aspect of Ameyo Fusion CX is the customizable reports. I get reports at each agent level, day-wise, and week-wise. This fulfills my reporting needs and eases managing the agents. |
With 2.5 years of using Ameyo Fusion CX, all my reporting and tracking needs are met. So, I dont have any specific loopholes to mention. |
Product Description
With DeskXpand helpdesk management software, you will have the perfect ticket management system. Every business can have a one-stop solution that fits all its needs. Discover the unique features of DeskXpand and learn how it stands out from the competition. Learn more about DeskXpand
Starting Price: $7 Unlimited Agent Users
Recent Review
"Deskxpand makes working easier!" - Conner Simmons
| Pros | Cons |
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It helps your support team work proactively on small yet important tasks with quick actions like viewing ticket conversations, checking customer journeys, using canned responses to enhance customer conversations, reducing repetitive queries with a knowledge base, parent-child ticketing, merging tickets, etc. You can make use of their task management feature to seamlessly manage and track the life cycle of all your tickets. It helps you track every piece of information related to your tickets, including deadlines, task progress, etc. The knowledge base can help your team reduce repetitive queries. You can easily create a stunning knowledge base and FAQs to maintain 24x7 availability. |
As of now, DeskXpand can integrate with Shopify, Instagram, Facebook, and WhatsApp. This might get a little difficult if you want to integrate DeskXpand with any other platform. Their future development roadmap includes API integration to enable seamless integration with any other app. DeskXpand is an all-in-one software, without any isolated modules. So, using it can be a little overwhelming at first. |
Product Description
Zendesk Support Suite is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries effectively. It includes a range of tools such as ticketing systems, knowledge base management, live chat, and automation features. Learn more about Zendesk Suite
Starting Price: $69 Agent/Month
Recent Review
"Best CRM with real time multiple integration and lot of customizable options" - Rahul Babu A H
| Pros | Cons |
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Integration with Android and iOS applications in real-time ticket creation is the best part. |
The interface seems like a traditional one; adding a few more colors will be attractive. |
Product Description
SutiDesk is a comprehensive helpdesk solution designed to streamline customer support operations. It offers efficient ticket management, real-time tracking, and robust reporting features, ensuring prompt and effective resolution of customer issues, enhancing overall service quality and customer satisfaction. Learn more about SutiDesk
Starting Price: Available on Request
Product Description
HubSpot Service Hub is your go-to solution for exceptional customer support. It streamlines ticketing, automates workflows, and provides insightful analytics, ensuring your team can deliver personalized, efficient service that keeps customers happy and loyal. Learn more about HubSpot Service Hub
Starting Price: $0 Per Seat/Month
Product Description
SupportBee ticket management system helps your team collaborate on customer support. It acts as easy-to-use IT Help desk ticketing software that helps your team collaborate & deliver friendly customer service. Learn more about SupportBee
Starting Price: $15 User/Month
Recent Review
"Best Product" - Aditya Rana
Product Description
SPEC INDIA provides a help desk and ticket management system for helping your customers. We have developed an online service desk system according to present company needs, which allows you to receive, sort, and assign trouble tickets from a single platform. Learn more about SPEC Help Desk
Starting Price: Available on Request
Recent Review
"It is easy interface and well featured!" - Ivan Gelani
Product Description
"Happyfox is a web-based help desk software hosted in the cloud. IT help desk tracks and manages customer requests coming from multiple channels like email, phone, Facebook, and chat through a centralized IT help desk ticketing software for small businesses." Learn more about HappyFox
Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
Product Description
Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium-sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Learn more about Cayzu
Starting Price: $12 Month/Agent
Recent Review
"Wonderfull Software!!!!" - Elina Crouze
Product Description
LiveAgent is a comprehensive web-based multichannel help desk software and IT helpdesk ticketing system. It seamlessly integrates communication channels, including Email, Voice, Chat, Facebook, and Twitter, into a unified interface for efficient support management. Learn more about LiveAgent
Starting Price: $15 Agent/Month
Recent Review
"Transforming Customer Support with Outstanding Features and Efficiency" - Muhammad Anwar
| Pros | Cons |
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The original text is grammatically correct. No changes are needed. |
The reporting tools could be more detailed for advanced analytics to enable more impactful decisions. |
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Excellent multi-channel integration (email, chat, social media, phone). User-friendly interface with an easy learning curve. Effective ticket management and automation. |
Advanced reporting features need improvement. More customizable reporting options are needed. The mobile app could be more intuitive. |
Product Description
SoulCRM is an incredibly simple and efficient web-based ticketing tool specifically designed for small & large businesses. Its a complete solution for helpdesk support. Learn more about SoulCRM
Starting Price: $4 User/ Month
Recent Review
"Economic, Efficient, The best in the Industry CRM tool and service. " - Mukund Nathani
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