Best Help Desk Software in UK
Here is a list of top Help Desk Software in UK: SysAid, Kayako, Deskpro, ISL Light Remote Desktop, and WixAnswers.com. These Help Desk Software are designed to enhance the efficiency of your business operations.
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List of Best Help Desk Software in UK
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Product Description
SysAid is an IT help desk solution that helps businesses manage and streamline their IT support and operations. It has a variety of tools and features to help organizations manage their help desk, asset management, and other IT-related processes. SysAid helps organizations to deliver better IT support while also being able to easily collaborate and manage their IT support operations. Learn more about SysAid
Starting Price: Available on Request
Recent Review
"Excellent Performance, Exceed Expectation." - Rajat Kala
| Pros | Cons |
|---|---|
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Automation System, Time Taken for Processing Command, Easy-to-Understand Features. |
No such part/problem has been detected. Also depends on company to company requirements. |
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Able to assign multiple tickets at a time. Can easily create, update, close, and resolve tickets. Provides a breadth of services and can customize some options as per requirement. |
It logs you out every 10 mins if not in use. |
Product Description
Kayako is a leading multi-channel and popular help desk software in India as well as live chat software. It builds web-centric customer support solutions that enable organizations to deliver a better helpdesk support experience to their customers and, as a team, work and collaborate more effectively. Learn more about Kayako
Starting Price: $15 Agent/ Month
Recent Review
"Vary good software applications for tracking customer and user requirements." - Aakash Gandhi
| Pros | Cons |
|---|---|
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Information on who else is viewing the conversation. |
Email notifications of conversations |
Product Description
Deskpro is a powerful and customizable cloud-based help desk solution used by companies to manage their customer support processes efficiently and offer better customer service experiences. Its features include ticket management, automation, knowledge base, and reporting tools, among others. Deskpro is used by organizations and businesses that want to offer top-notch support while also customizing their support process. Learn more about Deskpro
Starting Price: Available on Request
Easy to use remote desktop software that just work
Product Description
ISL Light Remote Desktop is a powerful tool that simplifies remote access and control, enabling seamless troubleshooting and support. It enhances productivity by allowing quick, secure connections to devices, ensuring efficient problem resolution and streamlined operations for businesses and IT professionals. Learn more about ISL Light Remote Desktop
Starting Price: $145 500 Minutes
Product Description
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform, so any business can deliver quality customer support, increase agent efficiency, and boost customer satisfaction. Learn more about WixAnswers.com
Starting Price: $24 Per Month
Recent Review
"review for wixanswers.com" - syed ali
| Pros | Cons |
|---|---|
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User-friendly interface: Wix Answers has an intuitive and user-friendly interface that makes it easy for businesses to manage their customer support operations efficiently. Customization options: The platform offers a range of customization options, allowing businesses to tailor the platform to meet their specific needs and branding guidelines. Integrated knowledge base: Wix Answers includes a powerful knowledge base that allows businesses to create a comprehensive library of articles, tutorials, and other resources to help customers find answers to their questions. Multi-channel support: The platform supports multiple communication channels, including email, phone, and chat, making it easier for businesses to manage all customer interactions in one place. Reporting and analytics: Wix Answers provides detailed reporting and analytics capabilities, allowing businesses to track performance and make data-driven decisions to improve their customer support operations. |
Limited integrations: Wix Answers has limited integrations with other third-party tools and platforms, which may be a disadvantage for businesses that rely heavily on other tools for their operations. No mobile app: Currently, Wix Answers does not offer a mobile app, which may be inconvenient for businesses that need to manage customer support on the go. Limited automation: The platforms automation capabilities are somewhat limited, which may require businesses to spend more time manually managing support tickets. Limited branding options: While the platform offers some customization options, businesses may find that the branding options are somewhat limited compared to other customer support platforms. Limited language support: Wix Answers currently only supports a limited number of languages, which may be a disadvantage for businesses with a global customer base. |
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Easy to use. |
Change the entire team of support professionals |
Product Description
Halo Service Desk is modern and intuitive help desk software, tailored to your needs. Dedicated to workflows, improve your service by connecting teams globally under an all-inclusive cloud platform. Learn more about Halo Service Desk
Starting Price: $55 User/Month
Recent Review
"The Functionalities are very quite easy in system software" - Jayesh Nagar
Product Description
Transform your business with award-winning help desk software named Connectwise, which provides strategic, data-driven decisions for your business with powerful reporting and informative dashboards. Discover a centralized view of every aspect of your business. Learn more about ConnectWise
Starting Price: Available on Request
Recent Review
"ConnectWise PSA: Get the Setup Right or Get Out" - Eileen Wilson
| Pros | Cons |
|---|---|
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Deep automation tools that eliminate repetitive manual work across your entire team. Agreement and billing engine is unmatched for MSP recurring revenue management. Integrates with hundreds of tools, making it a true central hub for operations |
The UI feels dated and clunky, slowing down technicians who live in the system dailyInitial setup is brutally complex and nearly impossible to do correctly without expert help Licensing costs stack up quickly, making it a tough sell for smaller MSP |
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Deep automation tools that eliminate repetitive manual work across your entire team, Agreement and billing engine is unmatched for MSP recurring revenue management, Integrates with hundreds of tools, making it a true central hub for operations. |
The UI feels dated and clunky, slowing down technicians who live in the system dailyInitial setup is brutally complex and nearly impossible to do correctly without expert helpLicensing costs stack up quickly, making it a tough sell for smaller MSP |
Product Description
Odoo is a powerful open-source ERP/CRM with comprehensive business applications and easy lead tracking. It has a rich web interface that is both feature-rich and highly customizable to suit your business requirements. You can also download it or grab the source code from GitHub. Learn more about Odoo
Starting Price: $20 User/Month
Recent Review
"Complete Solution of Business Management by ERP !" - Abhishek Khanna
| Pros | Cons |
|---|---|
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Its Purchase module is very good for its seamless integration with other modules (existing or new), high customization potential, user-friendly interface, and automation capabilities. |
Support service can be enhanced by giving some training modules as Purchase, CRM, and Inventory are slightly complex in the initial phase. |
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It provides a common interface for managing different types of applications that are interlinked with each other. It helps in managing the customer database and related transactions in a single place. For every operation, a separate module is available. |
It doesnt have many restrictions, and sometimes users need a process with a restricted orientation flow. It allows users to update the details on the fly. |
Product Description
Salesforce Service Cloud is an enterprise help desk software that comes with a wide range of customer service tools and features to help organizations manage their customer service process to provide better customer service and experience. It is used in a variety of industries to help businesses scale their customer service operations while also being able to offer quality support to their customers. Learn more about Salesforce Service Cloud
Starting Price: $25 User/Month
Recent Review
"Best for Case Management" - Ankit
| Pros | Cons |
|---|---|
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The most beneficial part, I would say, is email to case/Web to case. We can set up autoresponses easily. We can configure support processes. We can make use of live chat and knowledge base. |
Overall, the product is the best of its kind; I just feel the licensing cost is a little more. |
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Single source of truth for support. |
Email case management needs more effort in terms of customization. |
Product Description
Teamwork transforms help desk software by fostering seamless collaboration, ensuring that every customer issue is resolved efficiently and with a personal touch. Learn more about Teamwork
Starting Price: $0 User/Month
Recent Review
"Teamwork: for enhanced teamwork and productivity " - Anjali Sharma
| Pros | Cons |
|---|---|
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The most impressive thing about Teamwork is its all-in-one project management capabilities, plus time management and task tracking. Also, there are many templates available for work. |
The mobile app can be improved; it lacks some of the features of the desktop version. |
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Unlike some of its competitors, Teamwork doesn’t fall prey to being too technical or jargon-y. Whereas platforms such as Jira have steeper learning curves due to the use of terms such as “epic” and “issue,” Teamwork’s terminology makes it easier. |
Teamwork is very marketing agency-friendly by design, which means it might not be an ideal solution if you don’t run an agency. The product is also quite dense, which means runtime can be slow, especially if you have a lot of projects and tasks. |
Product Description
Tired of outdated help desk processes? CAFM Explorer offers a modern, user-friendly solution to streamline your operations. Learn more about CAFM Explorer
Starting Price: Available on Request
Recent Review
"CAFM stays true to what it promises. " - Gita Shah
| Pros | Cons |
|---|---|
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It is truly the best helpdesk system. |
Making basic changes is a bit costly affair. |
Product Description
GoTo Resolve is designed with advanced features of a Helpdesk platform. It suits SMEs to control all devices remotely, record all conversations, transfer files, and remotely configure and reboot devices. It provides the ability to collaborate and assign tasks to the team by multiple technicians. Learn more about GoTo Resolve
Starting Price: $69 Per Month
Recent Review
"Gotoassist is very effective for document management. Requires very less time to set up and run. " - Christian Glischrist
| Pros | Cons |
|---|---|
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Absolutely value for money. should be corrected to Absolutely a value for money. |
It would be an added advantage if it had multilingual options. |
Product Description
Gemini help desk software provides a complete solution for the companys needs with an auto-notification feature. It helps capture requirements, tracks the progress of tasks, and collaborates in a private and shared workspace. Learn more about Gemini
Starting Price: $10 Per Month
Recent Review
"Definitely the most trustworthy and factual AI chatbot" - Osamah Alnasser
| Pros | Cons |
|---|---|
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The ability to upload documents of all types (PPT, PDF, PNG, etc.) to be analyzed and to ask follow-up questions on them is just amazing. There is also a fact-check feature that validates whether answers given are actually based on real references. |
A little expensive compared to other bots that offer competitive features. |
Product Description
DevOps board is a versatile tool for visualizing production processes using Kanban, demonstrating results with Scrum, and managing unplanned work with Scrumban. It supports collaborative knowledge bases, deadline control, and team management, offering customizable task boards and straightforward tariff plans. Learn more about DevOps board
Starting Price: Available on Request
Recent Review
"Awesome" - Noor Mohammed
| Pros | Cons |
|---|---|
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Yes, this product is useful for improving the new generation and updating my skills with good knowledge. |
In DevOps, we can learn many tools like Git, Jenkins, etc., and improve our knowledge of many other tools. |
Product Description
Desk is the all-in-one customer support helpdesk software that allows small businesses to quickly start offering amazing service. With Desk you can manage cases from every channel and get the insights you need to make faster, smarter decisions. Learn more about Desk
Starting Price: $20 Per Month
Product Description
Drag app converts your Gmail into help desk ticketing software and manages the workflow from your inbox. It keeps the CRM in Gmail, manages pipelines, and coordinates with marketing activities from one single place. Learn more about Drag
Starting Price: $5 User/Month
Product Description
MSM is your go-to no-code service desk solution, perfect for growing organizations. It streamlines service management, enhances productivity, and ensures data security, all while integrating seamlessly with your existing business applications for a smoother, more efficient workflow. Learn more about MSM
Starting Price: Available on Request
Product Description
Seraph is a versatile, open-source Customer Support Management System designed for IT support companies. It streamlines case management with automation tools, offers 24/7 support, and can be customized to fit your business needs, ensuring efficient and effective customer service. Learn more about Seraph
Starting Price: Available on Request
Product Description
Front App is a customer service platform that combines the familiarity of email with the efficiency of a help desk, enhanced by AI-driven automation. It enables teams to deliver fast, accurate, and personalized support across multiple channels. Learn more about Front App
Starting Price: Available on Request
Product Description
Hornbill Service Manager is an enterprise-class cloud software solution that automates routine work, enhances IT service management, and improves customer experience through digital interaction and workflow orchestration, enabling organizations to focus on innovation and strategic initiatives. Learn more about Hornbill Service Manager
Starting Price: Available on Request
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