What is HelpCrunch?

All-in-one customer communication software for support, marketing, and sales teams. Main features as Live chat, Email marketing, Helpdesk. HelpCrunch is a perfect tool for SaaS, e-commerce, and any type of online business that don't want to overspend.

Pricing

HelpCrunch Starting Price

$ 15/Agent/Month

Awards
HelpCrunch Award

Our Awards and Recognition

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HelpCrunch Screenshots

Key Features of HelpCrunch

Here are the powerful features that make HelpCrunch stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Audio / Video Conferencing
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Agent Scheduling
  • Alerts / Escalation
  • Analytics
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Audience Segmentation
  • Auto Dialer
  • Automatic Chat Translation
  • Automatic Greetings
  • Background Screening
  • Batch Communications
  • Call Center
  • Call List Management
  • Call Logging
  • Call Me Option
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Cataloging / Categorization
  • Chat / Messaging
  • Chat History
  • Chat Routing
  • Chat Supervision
  • Chat Translation
  • Chat Widget
  • Chatbot
  • Chatbot Automation
  • Co-Browsing
  • Co-browsing and Screen Sharing
  • Code-free Development
  • Codeless Bot
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Import/Export
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversation Notes
  • CRM
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Management
  • Data Modeling
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Response Control
  • Employee Communication Tools
  • Engagement Monitoring
  • Feedback Management
  • File Sharing
  • Form Creation
  • Geo Targeting
  • Google Analytics
  • Webmaster & Sitemap
  • Group Messaging
  • Human Handover
  • I Spy
  • Inbound Call Center
  • Inbound Reporting
  • Instagram Integration
  • Integration and Customization
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Internal Chat Integration
  • Internal Communications
  • Internal HR
  • Interview Management
  • IP Blocking
  • IVR / Voice Recognition
  • Knowledge Base
  • Knowledge Database
  • Knowledge Management
  • Labels
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Meeting Management
  • Mobile Messaging
  • Mobile SDK
  • Multi Website Support
  • Multi-Campaign
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Omni-Channel
  • Omni-channel Support
  • On-Demand Communications
  • On-Screen Chats
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Persistent Chat
  • Personal Greetings
  • Personalization
  • Phone Key Input
  • Pre and Post Chat Forms
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Management
  • Proactive Chat
  • Proactive Chat Triggers
  • Proactive Invitations
  • Process/Workflow Automation
  • Product Recommendations
  • Profanity Management
  • Profile Enrichment
  • Prospecting Tools
  • Queue Management
  • Real Time Monitoring
  • Recruiting Firms
  • Reporting
  • Reusable Components
  • Rules-Based Workflow
  • Sales pipeline management
  • Screen Sharing
  • Screenshare
  • Scripted Bot
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Department
  • Shared Contacts
  • Shortcut Messages
  • Social Media Integration
  • Speech Recognition
  • Supervise Chats
  • Surveys & Feedback
  • Target Account Identification
  • Team Chat
  • Team Communication
  • Template Management
  • Third Party Integration
  • Ticketing system
  • Transfers / Routing
  • Transfers/Routing
  • Typing Preview
  • Used Car Dealer
  • Video Chat
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Analytics
  • Visitor banning
  • Visitor Targeting
  • Visitor Tracking
  • VoIP
  • Website Visitor Tracking
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  • 2-Way Messaging
  • A/B Testing
  • Abandoned Cart Saver
  • Access control
  • Access Controls
  • Account Based Marketing
  • Action Management
  • Activity Tracking
  • Affiliate Management
  • Affiliate Tracking
  • All-in-One Marketing
  • Analytics
  • Analytics / ROI Tracking
  • Analytics/ROI Tracking
  • Approval Process Control
  • Archiving & Retention
  • Artwork Management
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audience Segmentation
  • Audience Targeting
  • Auto Archive
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • Autoresponders
  • Awards Management
  • Backup Management
  • Behavior Driven Rules
  • Behavioral Analytics
  • Behavioral Targeting
  • Blacklist and Safe List
  • Blind Judging
  • Bounce Tracking
  • Brand Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Recording
  • Call Routing
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • Campaign Specific Signature
  • Campaign Tracking
  • CAN SPAM Compliance
  • Canned Responses
  • Categorization / Grouping
  • Change Management
  • Channel Analytics
  • Channel Attribution
  • Channel Management
  • Churn Management
  • Click-Through Tracking
  • Club Management
  • Cold Email
  • Collaboration
  • Collaborative Writing
  • Comment Moderation
  • Commission management
  • Communication Management
  • Community Management
  • Competitor Analysis
  • Compliance Management
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Content analytics
  • Content creation
  • Content Management
  • Content marketing
  • Content Syndication
  • Contest Management
  • Contextual Targeting
  • Contract Management
  • Conversational Marketing
  • Conversion Tracking
  • Corporate Banking
  • Corporate Memberships
  • Coupon Management
  • Coupons
  • CRM
  • Custom Email Filtering
  • Customer Activity Tracking
  • Customer Data
  • Customer DataBase
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Review Platform
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Tracking
  • Customer Surveys
  • Customer Targeting
  • Customizable Branding
  • Customizable CTAs
  • Dashboard
  • Data Analysis
  • Data Blends
  • Data Capture
  • Data Cleansing
  • Data Deduplication
  • Data Export
  • Data Extraction
  • Data Integration
  • Data Management
  • Data Matching
  • Data Mining
  • Data Recovery
  • Data Verification
  • Data Visualization
  • Data warehousing
  • Device Targeting
  • Discount / Coupon Management
  • Discount Management
  • Distribution Management
  • Document Assembly
  • Document Tagging
  • Drag & Drop
  • Drip Campaigns
  • Dynamic content
  • eDiscovery
  • Editorial Calendar
  • Email / Newsletter Communication
  • Email Archiving
  • Email Drip Campaigns
  • Email Groups
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Employee Referral Management
  • Encryption
  • Engagement Monitoring
  • Entrant Management
  • Entry Management
  • Event Triggered Actions
  • Event Triggered Email
  • Event-Based Notifications
  • Experience Management
  • Expiry Notifications
  • Field Sales Management
  • File Sharing
  • Filters and Sorting
  • Fitness
  • For Sales
  • Form Builder
  • Form Creation
  • Forms Management
  • Fraud detection
  • Fulfillment Distribution
  • Full POP and IMAP
  • Full Text Search
  • Funnel Analysis
  • Gamification
  • GDPR Compliance
  • Geo Targeting
  • Gift Card System
  • Goal Setting / Tracking
  • Goals / Quota Management
  • Heatmaps
  • High Volume Processing
  • Image Library
  • Image Management
  • Incentive Management
  • Interaction Tracking
  • Judging Management
  • Keep Newest
  • Keyword Filtering
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base
  • Landing Page
  • Landing Pages / Web Forms
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Enrichment
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead-to-Account Matching and Routing
  • Leaderboards / Activity Tracking
  • Legal Disclaimer
  • Live Chat
  • Local Listing Management
  • Location Tracking
  • Location-Based Marketing
  • Loyalty Card System
  • Loyalty Program
  • Mailing Frequency Limits
  • Mailing list management
  • Marketing
  • Marketing Automation
  • Marketing Management
  • Mass Notifications
  • Mass Texting
  • Member Portal
  • Membership Management
  • Message Personalization
  • Metadata Management
  • MMS
  • Mobile Commerce
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Notifications
  • Mobile Optimized Emails
  • Mobile Screen Support
  • Mobile Survey
  • Mobile Sync Apps
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Collection
  • Multi-Channel Publishing
  • Multi-Store Management
  • Multi-Variate Testing
  • Multiple Scripts
  • Multivariate Testing
  • Newsletter Management
  • No-Card Loyalty System
  • No-Code Sandbox
  • Notification Scheduling
  • Offline Form
  • Online Banking
  • Online Course Platforms
  • Online Store
  • Opportunity Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pilates Studio
  • Pipeline Management
  • Polls/Voting
  • Post Management
  • Post Scheduling
  • Predictive Analytics
  • Predictive Modeling
  • Pricing Optimization
  • Proactive Chat
  • Product Ratings / Reviews
  • Progress Reports
  • Project Management
  • Promotion Calendar
  • Promotions Management
  • Prospecting Tools
  • Publish Scheduling
  • Push Notifications
  • Queue Manager
  • Quick Clean
  • Rank Tracking
  • Read Later
  • Real Estate CRM
  • Real Time Editing
  • Recommendation Engine
  • Referral Tracking
  • Remote Document Access
  • Reporting/Analytics
  • Reseller Management
  • Response Management
  • Responsive
  • Retail Banking
  • Retention Management
  • Revenue Management
  • Review Monitoring
  • Reviews Management
  • Reward Distribution
  • Rewards Management
  • Routing
  • Rules-Based Workflow
  • Sales Engagement
  • Sales Funnel
  • Sales Intelligence
  • Sales pipeline management
  • Scheduled Messaging
  • Scoring
  • Search
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • SEO Management
  • Shared Contacts
  • Shared Inboxes
  • Shopping Cart
  • Shortcodes
  • Signature Management
  • Skills Contests (Photo
  • Essay
  • Design
  • etc)
  • Smart Views
  • SMS Marketing
  • Social Marketing
  • Social Media
  • Social media management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Promotions
  • Social Sharing
  • Source Tracking
  • Spam Blocker
  • Spam Check
  • Spam Filtering
  • Split Testing
  • Statistical Relevance Analysis
  • Storage Management
  • Subscribe / Unsubscribe
  • Subscriber Management
  • Supports Audio / Images / Video
  • Survey Management
  • Surveys
  • Surveys & Feedback
  • Sweepstakes
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Test Scheduling
  • Text Editing
  • Text Messaging
  • Text to Speech
  • Text-to-Win
  • Third Party Integration
  • Timeline Management
  • Two-Way Communication
  • Unlimited Aliases and Identities
  • Unsubscribe and Block
  • Unsubscribe Database
  • User Management
  • Version Control
  • Video Content
  • Video Streaming
  • Visitor Identification
  • Visual Editor
  • Visual Notifications
  • Voice Broadcasting
  • Voice Customization
  • Voice Mail
  • Voting Management
  • Web Analytics
  • Web Notifications
  • Website Analytics
  • Website builder
  • Website Manager
  • Website Personalization
  • Website Visitor Tracking
  • WhatsApp Marketing
  • Whitelisting / Blacklisting
  • Workflow Management
  • WYSIWYG Editor
  • WYSIWYG Email Editor
  • WYSIWYG Rich Text Editing
  • Yoga Studio
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  • Analytics
  • Batch Communications
  • Chat / Messaging
  • Churn Management
  • Communication Management
  • Community Management
  • Content Management
  • Content Syndication
  • Customer Engagement
  • Customer Experience
  • Customer Feedback
  • Customer Loyalty
  • Customer Satisfaction
  • Email Distribution
  • Event Marketing
  • Experience Management
  • Feedback Collection
  • Feedback Management
  • Gamification
  • Interactive Content
  • Live chat system
  • Multi-Channel Communication
  • NPS
  • On-Demand Communications
  • Personalization
  • Print Management
  • Review Management
  • Survey
  • Template Management
  • Ticketing
  • Video Content
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  • 360 Degree Feedback
  • Action Management
  • Agent Productivity
  • Alerts & Notifications
  • Alerts / Escalation
  • Alerts/Escalation
  • Analytics
  • Annotations
  • Appointment Management
  • Archiving
  • Auto-tag tickets
  • Automated Routing
  • Batch Communications
  • Billing & Invoicing
  • Blogs
  • Brand Management
  • Call Sharing
  • Caller ID
  • Camera
  • Chat / Messaging
  • Churn Management
  • Collaboration
  • Community Forums
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contract Management
  • Conversion Tracking
  • CRM integration
  • Customer DataBase
  • Customer Service
  • Dashboard
  • Data Security
  • Data Visualization
  • Distribution Management
  • Document Management
  • Domain mapping
  • Email / Online
  • Email Distribution
  • Email Integration
  • Embeddable self-service
  • Event Management
  • Extensibility
  • Feedback Collection
  • Feedback Management
  • Field Predictions
  • For Mobile
  • For Websites
  • Group Management
  • Guided Conversations
  • Help Desk Management
  • Inbox Queue Management
  • Incident Management
  • Instant Messaging
  • Instant Retrieval
  • Interactive Content
  • Issue Tracking
  • KB Bot
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • Live Chat
  • Live chat system
  • Macros
  • Member Directory
  • Membership Management
  • Multi-brand Help Center
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Channel Publishing
  • Multi-Department
  • Multi-Language
  • Multiple Brands Products
  • Omnichannel
  • On-Demand Communications
  • On-Demand Recording
  • Online Activation
  • Online Forums
  • Performance Metrics
  • Personalization
  • Problem Management
  • Process Automation
  • Queue Management
  • Real-time Chat
  • Reply Assistant
  • Requirements Review
  • Reverse Phone Lookup
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • SLAs & Escalations
  • Social Media
  • Social Media Integration
  • Social media management
  • Software Metrics
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Analytics
  • Third Party Integration
  • Ticket Assignment
  • Ticket Management
  • Time Tracking
  • To-Do List
  • Trend Analysis
  • Usability Testing
  • User Journeys
  • User Research
  • User Research Analysis
  • Video Content
  • Web Forms
  • Website Management
  • Workflow Management
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  • Additional Language
  • Advanced Reporting
  • AI Chatbots
  • AI Customer Service
  • AI Knowledge Base
  • AI Tools
  • API Integration
  • Bot Building & Solutions
  • Broadcast & Campaigns
  • Channel Management
  • Chatbot
  • Chatbot Configuration
  • ChatGPT Apps
  • Conversation Flow Builder
  • Conversational AI
  • Conversational Support
  • Custom Integrations
  • Customer Self-Service
  • Dashboard
  • Data Security
  • Deployment Models
  • Large Language Models
  • Live Chat
  • Mobile SDKs
  • Multilingual Support
  • Omnichannel
  • Open API
  • Personal Onboarding
  • Reporting
  • Security Assistance
  • SLA Management
  • Templates
  • Training Management
  • Visual Chatbot Builder
  • Voice Bots
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HelpCrunch Pricing

Here are the pricing plans for HelpCrunch. Choose the plan that best fits your requirements and budget. Get Detailed HelpCrunch pricing as per your requirements.

Standard - Live chat
$ 15
Agent/Month
  • 1 Agent
  • 3 chat auto messages
  • Full chat customization
  • 1 Domain or app
  • Personal onboarding assistant
Get Pricing
Premium - Live chat
$ 25
Agent/Month
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Up to 3 domains or apps
  • Personal onboarding assistant
Get Pricing
Standard - Live chat + Emails
$ 29
Agent/Month
  • 1 Agent
  • 3 chat auto messages
  • Full chat customization
  • Up to 5,000 emails
  • 1 Domain or app
  • Personal onboarding assistant
Get Pricing
Premium - Live chat + Emails
$ 49
Agent/Month
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Unlimited email auto messages
  • Up to 10,000 emails
  • Up to 3 domains or apps
  • Personal onboarding assistant
Get Pricing

HelpCrunch Specifications

Get a closer look at the technical specifications and system requirements for HelpCrunch. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Mobile Platforms :
Language Support :
English
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Company Details :
Company Name : HelpCrunch
Headquarter : Auckland
Website : Visit Website
Full Address : HelpCrunch 600 California St, San Francisco CA 94108 USA

HelpCrunch Comparisons

Compare HelpCrunch with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.

HelpCrunch Description

Here's the comprehensive description of HelpCrunch. Gain a brief understanding of its unique features and exceptional benefits.

HelpCrunch is customer communication software that helps your teams acquire, convert more leads, and support your customers better.

  • Modern Live chat - help, engage and convert your website visitors in real time.
  • Email marketing automation - target customers with personalized email marketing campaigns.
  • Simple Helpdesk - manage multi-channel customer communication from one dashboard.

HelpCrunch is an affordable and flexible solution for growing online businesses.

Overall HelpCrunch Reviews

Thinking about using HelpCrunch? Check out verified user reviews & ratings based on HelpCrunch's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.9/5

Based on 7 Reviews

Write a Review Or
Ask a question
Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 97.1%

Likelihood to recommend

Out of 100%

HelpCrunch Pros and Cons

"As a small startup, we evaluated a lot of software. While Intercom is a common choice, its pricing model was not suitable for us as we have so many users on free trials and Intercom charges per contact."

"Fast, Easy to setup and integrate with any eCommerce website."

"Very easy to use and multi language"

"There are some minor features we would like to see as we are mostly using the product for onboarding customers. One is being able to send push notifications instead of emails, we are a mobile-first product so that would be awesome"

"I can not see any cons for now."

"No support the week end"

Alternatives of HelpCrunch

Explore alternative software options that can fulfill similar requirements as HelpCrunch. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

HelpCrunch FAQs

How much does HelpCrunch cost?

The starting price of HelpCrunch is ₹ 1080/Agent/Month. It has different pricing plans:

  1. Standard - Live chat : ₹ 1080/Agent/Month
  2. Premium - Live chat : ₹ 1800/Agent/Month
  3. Standard - Live chat + Emails : ₹ 2088/Agent/Month
  4. Premium - Live chat + Emails : ₹ 3528/Agent/Month

HelpCrunch also provides a free trial to users.

What are the top 5 features for HelpCrunch?

The top 5 features for HelpCrunch are:

  • Google Analytics
  • Webmaster & Sitemap
  • Agent Scheduling
  • Assignment Management
  • Customizable Branding

What type of customer support is available from HelpCrunch?

The available support which HelpCrunch provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training
Free Demo Get Pricing
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