HelpCrunch
What is HelpCrunch?
All-in-one customer communication software for support, marketing, and sales teams. Main features as Live chat, Email marketing, Helpdesk. HelpCrunch is a perfect tool for SaaS, e-commerce, and any type of online business that don't want to overspend.
HelpCrunch Starting Price
$ 15/Agent/Month
HelpCrunch Awards
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Our Awards and Recognition
HelpCrunch Screenshots
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Key Features of HelpCrunch
- Google Analytics
- Webmaster & Sitemap
- Agent Scheduling
- Assignment Management
- Customizable Branding
- GeoTargeting
- Knowledge Database
- Offline Form
- Persistent Chat
- Proactive Invitations
- Shortcut Messages
- Visitor Targeting
- Visitor banning
- Real Time Monitoring
- File Sharing
- Automatic Greetings
HelpCrunch Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
HelpCrunch Categories on SoftwareSuggest
HelpCrunch Comparisons
HelpCrunch Pricing
- 1 Agent
- 3 chat auto messages
- Full chat customization
- 1 Domain or app
- Personal onboarding assistant
- Unlimited chat auto messages
- Advanced chat customization
- Chat widget unbranding
- Up to 3 domains or apps
- Personal onboarding assistant
- 1 Agent
- 3 chat auto messages
- Full chat customization
- Up to 5,000 emails
- 1 Domain or app
- Personal onboarding assistant
Company Details
HelpCrunch
HelpCrunch 600 California St, San Francisco CA 94108 USA
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HelpCrunch Description
HelpCrunch is customer communication software that helps your teams acquire, convert more leads, and support your customers better.
- Modern Live chat - help, engage and convert your website visitors in real time.
- Email marketing automation - target customers with personalized email marketing campaigns.
- Simple Helpdesk - manage multi-channel customer communication from one dashboard.
HelpCrunch is an affordable and flexible solution for growing online businesses.
Alternatives of HelpCrunch
Available on request
Available on request
Overall Reviews
HelpCrunch Pros and Cons
Pros
"As a small startup, we evaluated a lot of software. While Intercom is a common choice, its pricing model was not suitable for us as we have so many users on free trials and Intercom charges per contact."
"Fast, Easy to setup and integrate with any eCommerce website."
"Very easy to use and multi language"
Cons
"There are some minor features we would like to see as we are mostly using the product for onboarding customers. One is being able to send push notifications instead of emails, we are a mobile-first product so that would be awesome"
"I can not see any cons for now."
"No support the week end"
HelpCrunch Reviews (7)
Charles
Founder
Used the software for : 6-12 months
Company Size :1-10 employees
Great product with amazing customer support
Thanks, team for the support! Keep up the good work and I hope to see you guys give some proper competition to Intercom. I'm excited to see your company grow and to help smaller companies like us with cost-efficient products. This led us to testing out Helpcrunch, we've been super happy with the customer support and direction the product is going. They are constantly adding new features and taking our feedback on board.
What do you like best about HelpCrunch?
As a small startup, we evaluated a lot of software. While Intercom is a common choice, its pricing model was not suitable for us as we have so many users on free trials and Intercom charges per contact.
What do you dislike about HelpCrunch?
There are some minor features we would like to see as we are mostly using the product for onboarding customers. One is being able to send push notifications instead of emails, we are a mobile-first product so that would be awesome
Mike
Marketing Manager
Used the software for : Free trial
Company Size :11-50 employees
Great Chat Client For Any Type of Business online
I am using it on a daily basis to chat with customers who come online and have questions. It is really easy to work with it. It is also very easy to set it up on the website.
What do you like best about HelpCrunch?
Fast, Easy to setup and integrate with any eCommerce website.
What do you dislike about HelpCrunch?
I can not see any cons for now.
Issam B.
SEO
Used the software for : Less than 6 months
Company Size :1-10 employees
Very nice and top Service
Really love the platform, you have everything live chat, auto message, mail, easy integration with wordpress you also have popup which is very good and smooth. There is always someone to help you if you have a problem.
What do you like best about HelpCrunch?
Very easy to use and multi language
What do you dislike about HelpCrunch?
No support the week end
Jaison
Co-founder
Used the software for : Less than 6 months
Company Size :1-10 employees
Excellent platform and support
Excellent platform and customer service. The platform is very robust and complete. I am using all the features and so far I have had no problem. It is possible to answer via chat and to trigger automated messages. They also provide a HelpDesk area. Support is very good. Super attentive and quick. They cleared all my doubts. I highly recommend it as a customer service tool. I recommend!
What do you like best about HelpCrunch?
Excellent for customer support, online chat, and help desk features. Support is very good. Super attentive and quick. The platform is very easy to use.
What do you dislike about HelpCrunch?
There are a few missing features that I need but the support said they can analyze and develop. Very happy for the feedback.
Sumeet M.
Founder & CEO
Used the software for : Less than 6 months
Company Size :11-50 employees
An affordable alternative to Intercom
We're using Zendesk and looking for best chat support tool. Though many suggested the Intercom indeed it's best but beyond our budget. Thanks to HelpCrunch
What do you like best about HelpCrunch?
Lightweight, Affordable pricing and feature pack. Best for Startups and SMBs who are looking for a good chat support tool.
What do you dislike about HelpCrunch?
Waiting for the knowledge base and advanced ticketing and helpdesk features.
HelpCrunch FAQs
How much does HelpCrunch cost?
The starting price of HelpCrunch is $ 15/Agent/Month. It has different pricing plans:
- Standard - Live chat : $ 15/Agent/Month
- Premium - Live chat : $ 25/Agent/Month
- Standard - Live chat + Emails : $ 29/Agent/Month
- Premium - Live chat + Emails : $ 49/Agent/Month
HelpCrunch also provides a free trial to users.
What are the top 5 features for HelpCrunch?
The top 5 features for HelpCrunch are:
- Google Analytics
- Webmaster & Sitemap
- Agent Scheduling
- Assignment Management
- Customizable Branding
