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Best Competitors and Alternatives to HelpDesk
Category Champions | 2025
User Review
I was hesitant to use this software, but SoftwareSuggest.com guided me throughout and made my experience seamless. Salesforce software is very helpful for me. Read Salesforce Reviews
Categories in Common with Salesforce
Software Common with HelpDesk and Salesforce
Salesforce review compared to HelpDesk
"Great Software " - Avishkar - CEO
Most users consider Salesforce is an excellent HelpDesk alternative.
88.9% of users recommend this product
Category Champions | 2025
User Review
EngageBay has transformed our marketing efforts with its all-in-one solution. We appreciated that it provided an all-in-one platform with email automation that met our requirements. Read EngageBay Reviews
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Alternatives of EngageBay and HelpDesk
EngageBay review compared to HelpDesk
"Engagebay is a game changer" - Robert - Marketing Head
Most users consider EngageBay is an excellent HelpDesk alternative.
97.2% of users recommend this product
Category Champions | 2025
User Review
There is no doubt that Jira offers solutions for thousands of your service desk issues. However, it is undeniable that it can be very tough to understand in the beginning. As a beginner, you have to put in a lot of effort. Once learned, things become much more straightforward.... Read Jira Software Reviews
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Alternatives of Jira Software and HelpDesk
Jira Software review compared to HelpDesk
"Developed at multi-level. Continuous updating freaks you out at times. " - Roxana
91.8% of users recommend this product
Category Champions | 2025
User Review
It offers a comprehensive customer support solution that stands out for its user-friendly interface and robust feature set. My experience with Zoho Desk has been overwhelmingly positive, significantly contributing to our customer service efficiency. Read Zoho Desk Reviews
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Common HelpDesk and Zoho Desk Alternatives
Zoho Desk review compared to HelpDesk
"Very satisfied" - Ali Haider - Business Development Executive
89.4% of users recommend this product
Category Champions | 2025
User Review
Overall, I'm pleased with LiveAgent, but please, please get an updated module so LiveAgent works with my OpenCart3 websites. This way, I can use LiveAgent to its full potential. Then it would be awesome and could possibly replace some of the tools I am using now. Read LiveAgent Reviews
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Common Alternatives of LiveAgent and HelpDesk
LiveAgent review compared to HelpDesk
"Customer service great, but waiting for OC3 support for a long time" - Jochem - Owner
90% of users recommend this product
Category Champions | 2025
User Review
I switched to BIGContacts for its affordability and top-notch customer service. So far, it has been satisfactory on all grounds. The tool is relatively easy to use and set up on its own. Even in the case of any problem, the customer support team is prompt and reliable. I also fin... Read BIGContacts Reviews
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Software Common with HelpDesk and BIGContacts
BIGContacts review compared to HelpDesk
"Most clutter-free CRM tool I have worked with!" - Darrell Cheyne
96.7% of users recommend this product
Category Champions | 2025
User Review
Using the tool has enabled us to reduce internal ticket volume. Our IT teams can now focus on more critical matters instead of solving trivial issues. Thanks to IT documentation, our employees are gradually becoming IT experts, capable of solving at least fundamental matters on t... Read ProProfs Knowledge Base Reviews
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Common HelpDesk and ProProfs Knowledge Base Alternatives
ProProfs Knowledge Base review compared to HelpDesk
"Transformative IT documentation software" - Vidushi - SEO Executive
88.3% of users recommend this product
Category Champions | 2025
User Review
Before switching to ProProfs, we managed all our support requests and issues using multiple Gmail accounts. With ProProfs, we can now manage all our customer-facing inboxes, such as contact@ and sales@, under one roof. Read ProProfs Help Desk Reviews
Categories in Common with ProProfs Help Desk
Common HelpDesk and ProProfs Help Desk Alternatives
ProProfs Help Desk review compared to HelpDesk
"Highly recommended if you have a high support ticket volume" - David
94% of users recommend this product
Category Champions | 2025
User Review
We have been using the Favor Helpdesk as a ticket management system for our organization. It is a great system with an excellent user interface for both users and administrators. Vendor support is outstanding and efficient in resolving issues or assisting with configurations. Read Faveo HelpDesk Reviews
Categories in Common with Faveo HelpDesk
Alternatives of Faveo HelpDesk and HelpDesk
Faveo HelpDesk review compared to HelpDesk
"Easy to use, efficient and a complete solution" - Jouser Villegas - Infrastructure manager
98.5% of users recommend this product
Contenders | 2025
User Review
It is a ticketing tool that keeps customers and users on the same page. We can define the entire ITIL process with a lot of customization. Every IT company uses it. Change management, problem management, request management, and incident management are all on the same page. Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Software Common with HelpDesk and ServiceNow ITSM
ServiceNow ITSM review compared to HelpDesk
"Awesome ticketing tool" - Ranjan - Security Analyst
78% of users recommend this product