HelpWire
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What is HelpWire?
HelpWire helps you fix issues related to your products remotely. Without visiting the client’s location, this remote assistance software allows your team to do time-bound troubleshooting. You can label the remote technical session with your company logo as well.
Pricing
HelpWire Starting Price
$ 0/Forever
Awards
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Key Features of HelpWire
Here are the powerful features that make HelpWire stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Remote Desktop Control
- File Transfer
- Multi Platform Support
- Session Recording
- Chat Functionality
- Session Logging
- Custom Branding
- Multi User Collaboration
- Unattended Access
- Two Factor Authentication
- Session Timeout
- Clipboard Sharing
- Screen Sharing
- Audio Support
- Video Support
- Session Transfer
- Remote Printing
- Reboot And Reconnect
- Session Notes
- Usage Reports
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HelpWire Screenshots
HelpWire Pricing
Here are the pricing plans for HelpWire. Choose the plan that best fits your requirements and budget. Get Detailed HelpWire pricing as per your requirements.
Free
$ 0
Forever
- Remote Control
- Support Chat
- Client Management
- Team Management
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The pricing information for HelpWire is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 7th June 2026.
Free Trial is available
HelpWire Specifications
Get a closer look at the technical specifications and system requirements for HelpWire. Find out if it's compatible with your operating system and other software.
Company Details :
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HelpWire Resources
Overall HelpWire Reviews
Thinking about using HelpWire? Check out verified user reviews & ratings based on HelpWire's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
HelpWire Pros and Cons Based on Customer Reviews
"It's a great choice for freelancers and small teams due to its basic yet effective functionality."
"The product is backed by a trusted parent company, which gives users confidence in its security."
"Users appreciate that HelpWire is free for commercial use, making it a budget-friendly option."
"The software is praised for its speed and stability, ensuring reliable remote connections."
"HelpWire is simple and intuitive, making it easy to use for quick remote support sessions."
"Users feel that HelpWire lacks advanced features needed for larger teams or businesses."
"While the basics are solid, users think the product would benefit from more advanced functionalities."
SoftwareSuggest reviews are authentic and verified. Here's how.
Showing 4 out of 4 Reviews
Hennadii N.
Internet enthusiast
Used the software for : Less than 6 months (Daily)
Company Size :1-10 employees
Verified via linkedIn.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Literally free, no ads, no hidden fees
What's most impressive about HelpWire is its commercial use at no cost. It appears to be funded by their trusted parent company, which alleviates any concerns about security. They claim to introduce pricing plans in the future, once the product becomes more competitive, which sounds reasonable. It's uncertain if we'll continue using it once there's a price tag, but until then, it's our go-to solution for remote control.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
Free commercial use, stability, speed of remote connection, and reliable support.
What do you dislike about HelpWire?
Its more a lack of certain features rather than problems with the current ones.
What features is HelpWire currently missing?
Unattended remote access and ability to connect to customer without any other contact method to share the download link (i.e. during phone call)
What other products like HelpWire have you used or evaluated?
RustDesk, AnyDesk, Anyviewer, Zoho Assist
Useful 0
Tkalogle b.
freelancer
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified via linkedIn.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Simple and free remote access solution
The value of the product highly depends on your usage scenario. It is perfect for freelancers, technical specialists, or small remote support-oriented businesses. It's free, has all the necessary basic functionality and even slightly more. Also, it's fast and reliable. We have used it since the official release and never faced a connection drop, which occasionally occurred with Zoho and other alternatives. However, for larger teams, the lack of advanced features will be more noticeable.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
The most impressive aspect is not even the absent price of the product, but its reliability. The connection is fast and stable for both local network and internet access.
What do you dislike about HelpWire?
It has basics, but it will surely benefit from more advanced features in almost every aspect. Looking at their roadmap, however, it seems we can expect those in future upgrades.
What features is HelpWire currently missing?
As I said in the main review, it solely depends on the usage scenario. Larger teams may benefit from reporting functionality, access control features, roles, contact sharing, etc. Also, integration with helpdesk or team management tools would be apprciated.
What other products like HelpWire have you used or evaluated?
TeamViewer, AnyViewer, Zoho
Useful 0
Artem A.
Manual QA
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified via linkedIn.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Good for teams and individuals
Overall, a good product with an impressive list of basic features for remote control. It will be perfect for individual support specialists or small teams. Larger companies may find a lack of access control functionality and reporting.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
The most obvious advantage is a free pricing model, along with speed, stability, and simplicity, among others.
What do you dislike about HelpWire?
Its not that the available features need improvements; its more that the product itself needs more features and functionality.
What features is HelpWire currently missing?
Voice chat, Integrations, compatibility with mobile devices
What other products like HelpWire have you used or evaluated?
Zoho Assist, RustDesk
Useful 0
Alex C.
Marketing Manager
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified via linkedIn.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Free and fast, though quite basic
It was a great decision by the developers to make the service free of charge. While it obviously lacks many of TeamViewer's or AnyDesk's advanced functionalities, the free model definitely seals the deal. The service is incredibly smooth, the remote connection is stable, and the session initiation is intuitive and simple. It's the best choice for occasional remote support sessions if you are short on budget.
HelpWire After Sales Service Rating
What do you like best about HelpWire?
Its free, stable, simple, and fast. It does the job its intended to do, with no pitfalls in the process.
What do you dislike about HelpWire?
At first glance, it may seem that HelpWire is business-oriented, but the business functionality is quite limited. The interface is overcomplicated for a simple, quick remote session, but it lacks advanced functionality for business use.
What features is HelpWire currently missing?
It lacks integrations with other services, like HelpDesk, Jira, Slack, team messengers, etc. Voice-chat would be also a useful tool.
What other products like HelpWire have you used or evaluated?
TeamViewer, AnyDesk, Rustdesk, Zoho Assist
Useful 0
Alternatives of HelpWire
Explore alternative software options that can fulfill similar requirements as HelpWire. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
HelpWire FAQs
How much does HelpWire cost?
The starting price of HelpWire is $ 0/Forever. It has different pricing plans:
- Free : $ 0/Forever
HelpWire also provides a free trial to users.
What are the top 5 features for HelpWire?
The top 5 features for HelpWire are:
- File Sharing
- Problem Management
- Remote Access
- Screen Sharing
- Live Chat
What type of customer support is available from HelpWire?
The available support which HelpWire provides is:
- Phone
- Live support
What types of businesses does HelpWire serve?
HelpWire serves a wide range of businesses, including but not limited to Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Who are the primary competitors of HelpWire?
The three major competitors of HelpWire are ISL Light Remote Desktop, Rookout and Naverisk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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