What is Hiver?

Hiver is an email collaboration platform that helps teams manage shared inboxes such as sales, support, or finance right from Gmail. Using Hiver, teams can easily delegate emails, respond to emails faster, build efficient email workflows and boost team productivity.

Pricing

Hiver Starting Price

$ 13/User/Month

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Hiver Screenshots

Key Features of Hiver

Here are the powerful features that make Hiver stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Email Integration
  • Task Management
  • Contact Management
  • Work order management
  • Customer DataBase
  • Social Media Integration
  • Assignment Management
  • Workflow Management
  • Email Management
  • Dashboard
  • Activity Tracking
  • Automated Routing
  • Ticket Management
  • Third Party Integration
  • Email Monitoring
  • Contact Database
  • Customer Segmentation
  • Communication Management
  • Multi-Channel Communication
  • Mobile Access
  • Customer Support Tracking
  • Notes Management
  • Customer Lifecycle Management
  • Trend Analysis
  • Reporting/Analytics
  • Pre-built Templates
  • Customer Profiles
  • Batch Communications
  • Customer Journey Mapping
  • Ticket/Issue Tracking
  • SLA Management
  • SLA Monitoring
Show More

Hiver Pricing

Here are the pricing plans for Hiver. Choose the plan that best fits your requirements and budget. Get Detailed Hiver pricing as per your requirements.

Lite
$ 13
User/Month
  • Email Management
  • 2 Shared Inboxes with Email, Live Chat, WhatsApp Channels
  • Knowledge Base
  • Team Collaboration
  • iOS & Android Mobile Apps
  • Onboarding Support
  • 24x7 Chat & Email Support
Pro
$ 34
User/Month
  • Everything in Lite and
  • 5 Shared Inboxes with Email
  • Voice Call Engagement
  • Automation
  • Analytics
  • Service Level Agreement (SLA)
  • Out-of-the-box Integrations
Elite
$ 48
User/Month
  • Everything in Pro and
  • Unlimited Shared Inboxes with Email
  • Harvey - AI Bot
  • Advanced Automation
  • Advanced Analytics
  • SLA Violation Reminders
  • HIPAA Compliance
  • Out-of-the-box Okta Integration
  • Priority Support

Hiver Specifications

Get a closer look at the technical specifications and system requirements for Hiver. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Mobile Platforms :
Language Support :
English
Business :
StartUps
SMEs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Gmail
  • Aircall
  • Asana
  • Jira
  • Okta
  • QuickBooks
  • Salesforce
  • Slack
  • Whatsapp
  • Zapier
Company Details :
Company Name : Hiver
Headquarter : San Jose
Website : Visit Website
Full Address : Suite 203, 2880 Zanker Rd, San Jose, California 95134, US

Hiver Comparisons

Compare Hiver with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Hiver Description

Here's the comprehensive description of Hiver. Gain a brief understanding of its unique features and exceptional benefits.

Description: 

Hiver helps various teams - sales, support, HR, finance and admin - manage shared inboxes right from Gmail. With Hiver, teams can collaborate on emails in shared inboxes without leaving their Gmail accounts.

Turn incoming emails into tasks, assign them within your team, track their status, and collaborate on email replies in real-time. You can also have contextual discussions with your teammates via notes that are found beside every email thread, without sending more internal emails and forwards.

Hiver is used by thousands of companies worldwide, including Harvard University, HubSpot and Pinterest. 

Why choose Hiver?

-- Hiver is extremely easy to use. Your teams can get started in a few minutes. 

-- You can manage multiple shared inboxes without leaving Gmail

-- You don't have to migrate to a new platform and invest in separate training for your team, since you can do all the work from Gmail.

Benefits of Hiver: 

Shared Inboxes - Manage shared email accounts like support@, sales@ or finance@ right from your Gmail inbox.

Email Delegation - Delegate emails to your team members without forwarding emails. Also track their status effortlessly.

Email Notes - Communicate with your teammates through quick, contextual notes. Avoid sending more emails for internal discussions. Email Notes help you keep inboxes clutter-free.

Views - Group email conversations by filter combinations. Save and access them in a matter of seconds.

Collision Alerts - Get alerted when someone is already responding to an email you’re viewing. Say goodbye to duplicate and conflicting responses.

Automation - Do away with the grunt work. Automate key actions like assigning or archiving emails based on rules.

Email Tags - Organize emails in your shared inbox by adding one or more tags. You can also make use of automation to add a tag to a specific type of email (for instance, emails from a particular sender can be marked under the tag named 'priority')

Customer Satisfaction Surveys - Add a short survey at the end of your emails to measure customer satisfaction. You can also include a follow-up question in the survey that helps you get to the bottom of a customer issue.

Email Templates - Send quick responses with the help of our Email Templates. Choose from various templates right from your ‘compose’ window. You can even add a touch of personalization to these templates.

Roles and Permissions - Create user roles based on your team’s needs. Define who does what and clearly establish permission levels for every team member.

Analytics Dashboard - Track all your key metrics from the Analytics Dashboard. Use Hiver’s actionable insights to identify areas of improvement and fix them. Monitor metrics such as average response time, no. of conversations closed, and more, to find out which team members need assistance. 

Hiver Resources

Hiver Brochures Download Brochure

Hiver Videos

Overall Hiver Reviews

Here's our unbiased review of Hiver. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.8/5

Based on 4 Reviews

Write a Review Or
Ask a question
Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 76.7%

Likelihood to recommend

Out of 100%

Hiver Pros and Cons

"Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group"

"Hiver is a good app it is easy to use it is a good and full of customers support"

"I love that I can assign emails to my team and see when they are completed"

"It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply."

"It is withrawal very slow only 4days ago again withdrawal it withdrawal limit is high"

"I can't find any lacking in Hover. I really enjoy it and recommend to use this software."

4 Hiver Reviews

Hear directly from customers who have used Hiver. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Waleed F.

manager

Used the software for : Less than 6 months (Daily)

Company Size :1-10 employees

Verified By : google

5.0

Jun 19, 2023

They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Very easy to keep everything organized and to keep track of everything. We are a small and growing e-commerce business using Hiver for 2+ years. It helps to keep everything from being lost in the shuffle and allows us to share important information about our clients amongst the team.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Hiver After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Hiver?

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group

What do you dislike about Hiver?

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

What features is Hiver currently missing?

does not sync

What other products like Hiver have you used or evaluated?

Gist · Zoho Desk · NinjaOne · Intercom · LiveAgent · Freshdesk · Help Scout.

asad l.

Ceo

Used the software for : Less than 6 months (Daily)

Company Size :1-10 employees

Verified By : google

4.0

Jun 19, 2023

Hiver

Hiver is good work. It is easy to use; it is good customer support; it has good features; it has good value for money, it is very, very easy to use, and it is full of customer support.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about Hiver?

Hiver is a good app it is easy to use it is a good and full of customers support

What do you dislike about Hiver?

It is withrawal very slow only 4days ago again withdrawal it withdrawal limit is high

What features is Hiver currently missing?

No

What other products like Hiver have you used or evaluated?

I don't use any others software

Asghar K.

Coordinator

Used the software for : 6-12 months (Daily)

Company Size :1-10 employees

Verified By : google

5.0

Jun 19, 2023

Unremarkable Software

We have had a great experience with Hiver. It has improved our customer service, and any time I have had a question or issue, their tech support was ready to help.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Hiver After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Hiver?

I love that I can assign emails to my team and see when they are completed

What do you dislike about Hiver?

I can't find any lacking in Hover. I really enjoy it and recommend to use this software.

What features is Hiver currently missing?

I don't find lacking in Hiver so far.

What other products like Hiver have you used or evaluated?

I like fresh desk as an alternative of Hiver. But Hiver is own grounds.

faisal k.

CEO

Used the software for : Less than 6 months (Weekly)

Company Size :1-10 employees

Verified By : google

5.0

Jun 22, 2023

Effortlessly Enhance Email Efficiency with Hiver

Hiver has revolutionized how I handle my email management, providing a seamless and efficient solution for teams and individuals. With its intuitive features and powerful functionality, Hiver has become an indispensable tool in my professional life.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Hiver After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Hiver?

One of the most impressive aspects of Hiver is its ability to seamlessly transform Gmail into a collaborative platform. The shared inbox feature allows multiple team members to access and respond to emails, fostering efficient communication and coordination within a team. This feature eliminates the need for forwarding or CC-ing messages, streamlining the entire email management process.

What do you dislike about Hiver?

Enhanced Email Synchronization: Occasionally, there have been minor glitches or delays in email synchronization. It would be beneficial for Hiver to further optimize this aspect to ensure seamless and real-time email updates. Improving the reliability and speed of email synchronization would help users stay on top of their inbox and prevent any potential delays in responding to time-sensitive emails.

What features is Hiver currently missing?

nothing.its perfect i think

What other products like Hiver have you used or evaluated?

i dont thing other

Alternatives of Hiver

Explore alternative software options that can fulfill similar requirements as Hiver. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Hiver FAQs

How much does Hiver cost?

The starting price of Hiver is $ 1008/User/Month. It has different pricing plans:

  1. Plus : $ 1008/User/Month
  2. Premium : $ 1584/User/Month
  3. Enterprise : $ 2448/User/Month

Hiver also provides a free trial to users.

What apps do Hiver integrate with?

Hiver integrates with various apps:

  • Gmail

What are the top 5 features for Hiver?

The top 5 features for Hiver are:

  • Email Integration
  • Task Management
  • Contact Management
  • Work order management
  • Customer DataBase