Hiver

Description: 

Hiver helps various teams - sales, support, HR, finance and admin - manage shared inboxes right from Gmail. With Hiver, teams can collaborate on emails in shared inboxes without leaving their Gmail accounts.

Turn incoming emails into tasks, assign them within your team, track their status, and collaborate on email replies in real-time. You can also have contextual discussions with your teammates via notes that are found beside every email thread, without sending more internal emails and forwards.

Hiver is used by thousands of companies worldwide, including Harvard University, HubSpot and Pinterest. 

Why choose Hiver?

-- Hiver is extremely easy to use. Your teams can get started in a few minutes. 

-- You can manage multiple shared inboxes without leaving Gmail

-- You don't have to migrate to a new platform and invest in separate training for your team, since you can do all the work from Gmail.

Benefits of Hiver: 

Shared Inboxes - Manage shared email accounts like support@, sales@ or finance@ right from your Gmail inbox.

Email Delegation - Delegate emails to your team members without forwarding emails. Also track their status effortlessly.

Email Notes - Communicate with your teammates through quick, contextual notes. Avoid sending more emails for internal discussions. Email Notes help you keep inboxes clutter-free.

Views - Group email conversations by filter combinations. Save and access them in a matter of seconds.

Collision Alerts - Get alerted when someone is already responding to an email you’re viewing. Say goodbye to duplicate and conflicting responses.

Automation - Do away with the grunt work. Automate key actions like assigning or archiving emails based on rules.

Email Tags - Organize emails in your shared inbox by adding one or more tags. You can also make use of automation to add a tag to a specific type of email (for instance, emails from a particular sender can be marked under the tag named 'priority')

Customer Satisfaction Surveys - Add a short survey at the end of your emails to measure customer satisfaction. You can also include a follow-up question in the survey that helps you get to the bottom of a customer issue.

Email Templates - Send quick responses with the help of our Email Templates. Choose from various templates right from your ‘compose’ window. You can even add a touch of personalization to these templates.

Roles and Permissions - Create user roles based on your team’s needs. Define who does what and clearly establish permission levels for every team member.

Analytics Dashboard - Track all your key metrics from the Analytics Dashboard. Use Hiver’s actionable insights to identify areas of improvement and fix them. Monitor metrics such as average response time, no. of conversations closed, and more, to find out which team members need assistance.