Best Hotel Management Software


Software BY Cultuzz Digital Media GmbH
Cultuzz Digital Media GmbH is one of the leading provider of information technology solutions for the hospitality industries. It is one of the best online hotel booking software for property management system and hotel management system.

KNOW Mobile

Software BY Knowcross Solutions
Knowcross is a hotel management software tool for guest experience enhancement. Knowcross is having a suite of products that help you improvise and know across the guest services and team productivity parameters. Globally used by the best hotels. 


Cloud Based Hotel Management Software
InnkeyPMS is complete cloud base integrated user-friendly hotel management software which has end to end solution for all the departments of Hotels. Right from reservations to check-outs, with channel manager, booking engine.

WinHMS Task

Software BY Winsar infosoft
WINHMS Task will automate the guest complaints, requests and suggestions through SMS alerts to appropriate service persons for the timely actions. System escalates to the higher authority for any delay in completion of the task there by ensuring that each call is closed on time every time.

Channel Manager

Complete Property Management Software
Channel Manager is a hotel management software that manages all your hotel operations from housekeeping to guest - check-ins, checkouts, and everything online which in turn reduces the paper-work and is error free too. It has all the enhanced features such as front office system, book and pay button, virtual banking, site updater, and much more.

Mess Management

Desktop based Software for Mess/ Catering Shop
Mess Management System is designed for better interaction between Management, Staff and Customers. Mess Mgmt System handles all the requirements for easy Mess Management.

Swastin Hotel Management

Software BY Swastin Technologies
Swastin Technologies Software for Hotels and Restaurants with K.O.T. Management, Table Booking, Room Rent Service, Billing, Stock Management, Production is very easy to operate and designed as per the requirements of Hotels Management System in secured way with less process time needed in generating output reports.


Purbis is a readymade online food ordering system
Purbis is a ready made online food ordering and delivery system. Purbis can be used for both the single restaurant as well as multiple restaurants. Its suitable for any online ordering and delivery sectors like food ordering, laundry ordering, logistic booking, courier booking and much more supported on both web and mobile platform.

Cloud based Restaurant Management System

Asp.Net MVC4 based Restaurant Management Software
Restaurant365 is an ideal software solution for Hospitality Industry that can be used at restaurants, hotels, motels, inns, resorts, lodges, hostel, military guest houses, ranch, suites, apartments, medical centers and bed & breakfast operations, as well as condos, RV parks and other forms of lodging.

ECR Hotel management system

Software BY GISI E creations India Pvt. Ltd.
This ultra beneficial software is meant to streamline several managerial tasks of hotels, its restaurant, bars & banquet hall. This is one of the tremendously beneficial erp products that have been successfully used by hotels and restaurants.

DYN Digital Signage

End to End Digital Signage Solution
Yash Infosystems is a provider of software and hardware for Signage installations around the world. As a technology, Yash Infosystems represents an effective alternative for communicating with customers, employees and clientele. We provide End to End Digital Signage Solution without any third party dependency.


Software BY GuestRevu
GuestRevu is the best Hotel, property and guest intelligence solutions to connect with their guests through direct feedback and online reputation management. It is complete solution provide for Hospitality Industries.


Software BY NightsBridge
NightsBridge System provide a various solution like that manage Bed and Breakfast, Guest House, Apartment, Backpackers, Multi properties, Onlin Reservation & Booking and Hotel Management. It provides easy-to-use business tools that improve direct bookings as well as create efficiencies for your operators and agents.

Customer Alliance

Software BY Customer Alliance
Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and control of your online reputation.


Software BY Loopon AB
Loopon helps hotels exceed the expectations of every guest with unique software solutions for post-stay feedback, guest satisfaction benchmarking and reputation management. You can try Loopon completely free, it provides you with an account customized for your hotel - and our helpful team will give you a personal introduction to help you get the most out of the system.

Page Last Updated On 10/02/2018 12:03

What is Hotel Management System?

The hotel management software is an ultimate management solution to maintain hospitality and customer relationship management by a hotel. A hotel management system can be used for managing rooms to engaging with guests in the hospitality industry like at restaurants, hostel, lodges, suites, resorts etc.

More about Hotel Software :

Technology is not something that you must fear in this age, but something you should learn to embrace. It can truly transform the experience for your customers and differentiate your hotel from all others.

Software for hotel management system or Hotel ERP (enterprise resource planning) is a software solution developed & designed for hoteliers to manage. It provides easy to use hotel billing software, reservation system and online hotel booking software.  

Hotel industry has been booming since years. With the entry of new entrepreneurs in the business, the market is adapting to the environment of competition, and the one who survives, is the sage! In order to manage a hotel and ensure it has smooth functioning, hotelier needs to incorporate a Hotel PMS software. After all, a hotel without a software is like a human body without a skeleton.

Features like front office, POS, inventory, payroll, internet hotel booking software, hotel billing software and interfaces contribute to the hotel software in making it as a full-fledged system which becomes the backbone of any hotel.

Severe heartburns are caused to hoteliers because of the problems faced by them while running a hotel, and it is a hospitality management system which provides ready solutions for all the complications.

Customer Purchase Insights for Hospitality Management Software

Here is the report generated by analysing more then 10,000+ Hotel Software buyers for 2016.

1.Geographic Spread Of Software Buyers

hotel management software buyers in 2017

2. Preferred Deployment Type: Installation-based Vs. Web-based Software

online hotel management software

3. The Estimated Budget Preference (in INR) Of The Customers

best Hotel Software Budget

4. First time Software Buyers Against Existing Users Looking To Upgrade

hospitality management software new vs existing user

5. Time Consumed By Customers Before Making A Purchase Decision

people purchase hospitality software

6. Number Of Demos Taken by Customers Before Purchasing the Software

hotel management system demo

Features to Look at Before Selecting the Right Software For Your Hotel

Hotel management demands constant attention in small things. Here are certain features of the hotel billing software that enable you to gain control over finances and the general management for a smooth flow.

  1. Reservations and Front Desk Support : Hotel check in software is easier these days to check in and checkout of the hotels because of the software giving a quick guide to the room availability and other details related to charges. Also, the general details about the hotel facilities can be got in a jiffy.
  2. Payment Gateway : Hotel software helps the managers to accept payment of the customers via credit/debit cards. This is automatically updated to their financial database also as well as the guest information.
  3. Gift coupons/certificates : Customers can redeem their gift coupons/certificates easily without the problem of tallying the expenses. The hospitality management software immediately recognizes the value of the coupons and makes the adjustments accordingly. The software also helps in making gift coupons/certificates for valued clients
  4. Employee Details : Once the details of the employees are fed in the software, it can be useful for several purposes. The manager can assign duties according to the list, they can inter change the duties when required and even get the contact details of the employee(s) in case of emergency. The hotel software also helps in making employee identification cards.
  5. Manager Details : As in case of the employees, even the details of the managers are updated. The managers are also issued their identification card.
  6. Salary/Payroll : The salary of the employees can be checked and even updated from time to time. Receipts of salary payments are also got from the software.
  7. Retail Support : Certain hotels also need retail inventories for keeping an inventory on their housekeeping and food items list. Most hotel software has an integrated retail inventory that makes the hotel management system process much easier.
  8. Restaurant : Hotels that have their own restaurant need the restaurant details specifically. This involves invoices and billings and even inventory listing. Software that has this separate area within their software package can immensely benefit the hotels.
  9. Accounts, invoices and reports : Hotels generate bills and invoices that have many details attached to it. The hotel software that keeps a check on the guests’ usage of facilities and combines it into the invoice becomes ideal. Also, if the software helps in the financial aspects of the hotels makes it a boon for the hotel managers.
  10. Time keeping : The software that combines housekeeping and time keeping ensuring that the services are provided to the guests in an orderly fashion helps the manager to keep the efforts of the hotel streamlined in the right direction.

Advantages you get out of Hotel Software

  1. Ease of Setup  and configuration is the best aspect.
  2. Most software have feature of customization allowing the users to make changes or add more features as per their requirements.
  3. Multi-user options makes Hotel billing software user-friendly and enables coordination between different departments or teams.
  4. Powerful hotel software features allows the smooth functioning of hotels and equips the manager to run the administration efficiently.
  5. Guest choices/demands can be updated and be available across all departments.
  6. Specific settings and add-ons makes the software available to different persons in different ways depending on their work functioning.
  7. Hotel manager can delegate work and also monitor the staff functioning and coordination.
  8. Guests can have quick check ins without any delay or fuss.
  9. When software is available on the mobiles to the customers too, it updates all the guests’ details and also automatically saves the guest’s stay details that they have themselves booked before checking in.

Drawbacks of the Hotel ERP Software

  1. You might not be informed properly about the operational requirements of the software setup. You might want to integrate the software within your website but not all kinds are able to be fully integrated into your website system.
  2. Check out for the maximal level of support that the software can give. For example, certain software have only usage for small or medium hotels and not for big enterprising ones.
  3. Certain software require the installation of additional cables across your hotel. For this you might have to undertake certain structural changes in your hotel and remodel it as it was originally.

5 Warning Signs You Should Watch Out For As A Hotel Business Owner

Sometimes you need to be careful with your customers. Leaving them angry and frustrated is the last thing you'd want to do. But do not worry, we’ve got 5 Warning Signs You Should Watch Out For As A Hotel Business Owner:

1. You are issuing too many refunds

There’s nothing like making your customer pay a nice, fat amount for booking and then issuing a refund right away. Having to do it once is bad enough but having to do it several times is definitely not a good sign.

What a refund is really telling you is that your money management isn't good. It’s totally understandable, and it can happen. But it is high time that you use the amazing tools that are easily available. That’s what a good Hospitality Software is for! It helps you in keeping an eye on staff schedules, bookings, special events, and everything else so that you're not confused and exhausted every day, without knowing the kind of crisis that you might run into.

2. Your hotel management system is unorganized

Sometimes you just have a bad employee on board, but an unorganized management system is responsible just as often for things that infuriate your guests. And if it’s happening to several guests, then that’s most certainly the case.

Your Hotel Management System needs to be first put into place. Your staff needs a clear idea of who stays where and during what time. If your customer complains about double-booked rooms or booking the wrong room, and you find it hard to fix the mess all the time, then you need to check the hotel management software that you’re using, and ask your employees the following questions:

i) Does the software clearly show which rooms are available and which aren't, and who will be staying where?

ii) Are the rates for every room plainly listed?

iii) Is the software very complex to use, making you click through a bunch of screens just for a simple reservation?

The software may make sense to you, but always ask your employees; they may find the software totally confusing!

3. You aren’t working as a team

Even if your hotel is getting the job done, gaining effective profits will require collaboration with your employees. After all, the employees are your eyes and ears in the process, and the information that they gain is very vital to your hotel’s development.

A good hotel management app can fix this problem. Make sure you meet with your employees and ask them to log every special request from guests in the system. Try to get as much feedback as you can from your customers.

4. There is lack of communication between your employees

Your staff/employees need to communicate with each other well. Many new management software offer little widgets that allow employees to be in direct contact with each other all the time.

If something needs to be re-done, one employee can send a quick note to the staff and the right person can start the work right away. Or better, it can simply serve as a way for employees to chat throughout the day, and build a team-oriented spirit among themselves to improve the customer experience.

5. You always need to be at your Desk to run your Hotel

No one in this age should be tied to their desks anymore. A good hotel management software will easily allow you to run your business from anywhere, and if it doesn't then you need to change it. It should allow you to run and access your business from anywhere. You should also be able to instantly contact your employees through some sort of chat or messenger.

As we begin with 2017, hoteliers can take comfort from the fact that cloud technology is gaining global attraction and appreciation. It will enhance accessibility and connectivity between suppliers and distributors, thereby improving occupancy and bringing in more revenue. From a ROI perspective, a reliable hotel PMS Software can definitely make a big difference to a hotel’s bottom-line. A hospitality management system isn't just a tool, it has become a critical driving force in the hotel industry’s business operations.

Expert Guide On Hotel Management System For Hospitality Business

Running a hotel is a tough act, and running it smoothly is a tougher one! Basically, it seems that a hotel business owner or Manager has to deal with Reservations, Deposits, Check-ins and Check-outs. In addition, he also has to manage the POS (Point of Sale) system and incorporate it into the client invoices. Furthermore, he has to manage his staff - from housekeepers to checking stock and a lot more. What’s the best way to handle all these smoothly? The answer is straightforward - a quality PMS software!

Technology is reigning over every industry. How can hospitality industry stay behind? Hotels, lodging house, cottages and restaurants are increasingly opting for software. According to a survey by HMS research firm SoftwareSuggest, Hotel Management Software (HMS) BuyerView 2015.

“Middle-of-the-road hoteliers are implementing the hospitality software to leave behind the physical management of their asset.”

Keeping in mind the increasing demand for software in the hospitality business, below is an expert guide on hotel management software.

What is Hotel Software?

Hotel Software is used to automate the everyday processes in a hotel, restaurant, hostel, etc. The software consists of all the required vital features, such as room booking, reservation, check-in, checkout and much more. It allows the organization to obtain real-time reports on all aspects related to it.  The software consists of multiple scalable modules which work together to achieve the pre-set objectives.

How Does It Work?

All the modules of this software perform in co-ordination with each other. For that reason, whatever happens to one module directly influences all other modules. It manages everything by keeping checks on the work executed in different divisions of the organization. It is particularly valuable for small and mid-sized hotels.

The report -- HMS software BuyerView 2014 -- likewise states that

“54% of hotel management software buyers are small to mid-size hotels in the business.”

Features of Hotel Management Software

The software must have the following features:

  • 100% web based application

  • Great flexibility in the user defined fields

  • All the modules must function together without latency

  • Graphical depiction 

  • Real-time statistics

Modules of Hotel Management Software

Hotel information software has modules that cover several facets of hotel management. This mainly includes track of reservations, hotel bookings, room service, housekeeping, stock management and accounting. Good hotel management technology will save a lot of time and money by streamlining these processes. Explained below are some modules of the software:


This module permits the customization and arrangement in the hotel. Here’s what all comes under the canopy of the administration module: 

  • Management of room types and features

  • Allocation of permission status

  • Set dates

  • Payment choices

  • Set charges by room type

  • Adding, editing and disabling staff

  • Managing inventory

  • Set tax rates


The housekeeping or front desk module is where the maximum day-to-day operation takes place. Following tasks are a part of this module: 

  • Managing reservation

  • Accounting for financial transactions

  • Reservations

  • Accessing guest report to check bookings

  • Print check-in cards for guests

  • Check-in guests as they arrive

  • Checkout guests     

  • Billing


For any hotel, the most significant feature of hotel booking software is the management of reservations. Good hotel information system shows the following information:

  • Which rooms are available for reservations?

  • When are clients arriving and departing?

  • Available rates

The software ensures that the reservations are precise so that the administration personnel can avoid awkward slip-ups and overbookings.

With reservations, arrive the need of deposits. If a hotel grosses deposit to secure the booking, this must be imitated on the guest invoice. This is where the software comes into the picture. It keeps a check on the reservations with deposits and also unconfirmed reservations. This permits the administration personnel to keep the financials and transactions accurate.


The hotel software also comes with an in-built POS (Point of Sale) system. This system tracks the sales which take place within the hotel. For example, a customer purchases stuff from the gift shop located inside the hotel, this software will track it. It will then generate receipts and help the administration personnel in executing the billing successfully.


The hotel management software also easily handles the Reporting feature. This includes:

  • The forthcoming bookings

  • The rooms in use

  • The deposits paid

  • The occupancy rate

  • The existing month’s sales

These reports are not just useful for the profit and loss statements, but also allow the housekeeping personnel in defining checked-out rooms and the rooms with guests. This guarantees that all the rooms are cleaned decorously without any hassle.

Benefits of Using Hotel Management Software

The hotel billing software provides the following benefits for a hotel organization:

Centralized Control

Hotel software delivers centralized control. The hotel manager can regulate all the hotel software modules easily from a single interface. This helps him govern all the daily functioning of the hotel. The everyday happening in each unit of the hotel can be observed in real-time and improved if required.

Dependable System

Another main reason for using hotel management software is that it brings-in a dependable system which eliminates human flaws. Glitches such as dual bookings can create grave issues if reservations are logged on paper. With hotel reservation software, this is no longer an issue! All reservations are instantly and digitally documented.

Added Convenience

The software can make the procedure of bookings far more appropriate for people looking for rooms. They can check which rooms are available and then make a reservation. The software helps people pick a room with the facilities they require. It also allows global guests to make a reservation, without incurring the charges of a trans-national phone call.

Stress-free Generation of Invoices and Reports

Hotel software records reservations, guests, transactions, invoices,etc. It allows for safe keeping of records and accounts, thereby easing the process of generating reports. Hotel software easily produces invoices. Creating accurate and real-time reports is a breeze with this software.

Easy To Use

The software is extremely easy to use, without any need of training. The interface is instinctive, with online booking systems that are cool for visitors to use. Also, the hotel staff can manage the internal software systems with no trouble. Hotel management software assists the hotel employees to work more professionally with less stress and improves their productivity at the same time.

In any industry, the most important thing is to have the correct tools to help the industry run smoothly. Same is the case with the hotel and hospitality industry. Every aspect related to the hospitality industry can be time-consuming and inefficient if the right tools and software are not available. And hotel management software is the perfect “tool”. The software will assist in keeping the hotel running competently and successfully. To such an extent, that the guests will keep returning to your hotel to enjoy the admirable hospitality and brilliant customer service!

Key Features of Hotel Management System

  • HR/Payroll
  • Sales and Marketing
  • Property Management
  • Food and Beverage Costing
  • Multi Property Support
  • Reservation & Booking
  • Messaging System       
  • Invoicing & Billing         
  • Maintainance Management & Administration                                  


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