Overall HubSpot Reviews

Here's an unbiased review of HubSpot. Discover how HubSpot users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 20 Reviews

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Feature 4.8

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.6

Customer support

Out of 5

Likelihood to recommend 96.7%

Likelihood to recommend

Out of 100%

HubSpot Pros and Cons

"One of the impressive aspects of HubSpot is its comprehensive suite of tools as it helps in various aspects of marketing."

"Their user interface adds value to their services. They also have a very great team to manage our campaign with the exact audience."

"1. Leads sync and tracking efficiently.2. Lead qualification with all the information about the leads. Multi-touch campaigns from social media to paid ones to email campaigns.3. Content management is pretty neat and easy."

"One of the impressive aspects of HubSpot is its comprehensive suite of tools, as it helps in various aspects of marketing."

"Their pricing is high compared to another platform, but its not a big deal if you have a response from him."

"Though the software is absolutely useful, a lot of desired features are in the Enterprise version."

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Showing 20 out of 20 Reviews

Hear directly from customers who have used HubSpot. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Gouthami K.

Brand partnerships

Used the software for : Less than 6 months (Daily)

Company Size :1-10 employees

5.0

May 07, 2024

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Review Source: Organic

Simplifying the Marketing Needs of Businesses

It's a game-changing tool for businesses, especially for small businesses, because it combines various aspects of marketing needs like email marketing, contact management, customer relationship management, and many more. The best part of HubSpot is its user-friendly interface. By leveraging its automation capabilities, users can automate their tasks such as follow-ups, meeting schedules, etc.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

One of the impressive aspects of HubSpot is its comprehensive suite of tools as it helps in various aspects of marketing.

What do you dislike about HubSpot?

One of the impressive aspects of HubSpot is its comprehensive suite of tools, as it helps in various aspects of marketing.

What features is HubSpot currently missing?

No, there are no missing features because it offers a comprehensive suite of features.

What other products like HubSpot have you used or evaluated?

I previously used Zoho.

Nicole B.

Analyst

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

5.0

Mar 06, 2024

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Incentivized Review

Best email marketing platform

They provide an excellent interface to manage all my campaigns easily and also offer campaign reports with all necessary data. They have a very good user experience, delivering all work on time without any hassle.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

Their user interface adds value to their services. They also have a very great team to manage our campaign with the exact audience.

What do you dislike about HubSpot?

Their pricing is high compared to another platform, but its not a big deal if you have a response from him.

What features is HubSpot currently missing?

No, I don't think any negative abbot their features and quality of services.

What other products like HubSpot have you used or evaluated?

No, I only use HubSpot to reach our audience via cold emailing.

Navneet K.

Head of Marketing

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

5.0

Jan 24, 2024

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Incentivized Review

Tie-up all you do in Marketing at one place efficiently

HubSpot has improved my productivity immensely by keeping prospecting, database management, targeting, campaigns, nurturing, and sales in one place. Instead of using half a dozen different platforms and getting lost, everything is now tied together and efficient. Moreover, HubSpot, with its frequent new features, actually improves your marketing acumen and knowledge. Customer support is prompt and empathetic.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

1. Leads sync and tracking efficiently.2. Lead qualification with all the information about the leads. Multi-touch campaigns from social media to paid ones to email campaigns.3. Content management is pretty neat and easy.

What do you dislike about HubSpot?

Though the software is absolutely useful, a lot of desired features are in the Enterprise version.

What features is HubSpot currently missing?

A trusted WhatsApp message integration Partner

What other products like HubSpot have you used or evaluated?

Mailchimp, Zoho CRM

John

Marketing Team Lead

Used the software for : 2+ years (Weekly)

Company Size :201-500 employees

5.0

Nov 01, 2023

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Hubspot Review

HubSpot has been our email CRM tool for a while now. It has been pretty effective in allowing us to have a solid mass email distribution strategy for our followers.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

HubSpot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

Hubspot is a highly polished tool that is very advanced when it comes to email marketing, giving us a lot of tools at our disposal.

What do you dislike about HubSpot?

customer support. I also think it can get pretty pricey pretty fast when you want to do more with the program.

What features is HubSpot currently missing?

Nope, just gated ones

What other products like HubSpot have you used or evaluated?

Constant Contact

Shashank S.

Marketing manager

Used the software for : Free trial (Daily)

Company Size :1-10 employees

5.0

Aug 28, 2023

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Game changer for my digital marketing services

HubSpot's free trial transformed my digital marketing services. The all-in-one platform streamlined tasks, improved efficiency, and increased growth. It is a must-try for marketers.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

Integrated tools, analytics, and marketing suite; dashboard; AI-enabled email/chat reply option

What do you dislike about HubSpot?

Email templates, report customization, third-party tools integration, and mobile app

What features is HubSpot currently missing?

Advanced social media monitoring

What other products like HubSpot have you used or evaluated?

Zoho CRM

Chandan

Marketing Operations

Used the software for : 6-12 months (Daily)

Company Size :51-200 employees

5.0

Feb 15, 2023

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All in One Marketing Automation Tool

HubSpot is an all-in-one inbound marketing, sales, and customer care platform that assists organizations in attracting, engaging, and delighting consumers. The platform includes various tools and services to help organizations meet their marketing, sales, and customer service objectives.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

Simple to use, easy to understand, all in one platform, and integration is very easy.

What do you dislike about HubSpot?

There are some limitations in lead scoring; maybe they should improve that.

What features is HubSpot currently missing?

It has got most of the feature

What other products like HubSpot have you used or evaluated?

No

Jaya L.

Product Marketing

Used the software for : Free trial (Daily)

Company Size :1-10 employees

3.0

Jul 14, 2022

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Hubspot review

It is intuitive and easy to use. Our team loves it. It makes managing customers and their information a no-brainer. I highly recommend this tool to others.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

Intuitiveness.

What do you dislike about HubSpot?

There are no grammatical errors in the text provided.

What features is HubSpot currently missing?

No

Sulaimon S.

Content and Sales Support

Used the software for : 6-12 months (Daily)

Company Size :51-200 employee

4.0

Jun 06, 2022

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Relatively affordable yet powerful

HubSpot's full suite of apps, including CRM and CMS, has proven to be a worthwhile investment for us. For one, it has helped us streamline our lead generation and management flow and allows us to take our website updates live immediately. Worth considering for businesses that can't afford pricier alternatives like Salesforce.

Feature 4

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

HubSpot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

The CMS and CRM are the most powerful features.

What do you dislike about HubSpot?

The CMS and CRM are the most powerful features.

What features is HubSpot currently missing?

None that I can think of now

What other products like HubSpot have you used or evaluated?

CRM: WordPress

How HubSpot is better/different from its competitors?

Cheaper yet still offers great value

Hans B.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Apr 28, 2021

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Perfect tool for small teams

HubSpot is an excellent tool for small teams to quickly and easily excel in various aspects of marketing. You do not need to be an SEO expert or a website builder to get started and succeed.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

HubSpot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

HubSpot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about HubSpot?

The number of tools. Do you like a website, a chatbot, or a mailing system? Everything is included.

What do you dislike about HubSpot?

Sometimes its a bit too strict. If you want to change something a little bit, thats almost impossible or needs a lot of work.

Do you think HubSpot delivers value for the money spent?

Yes

Are you satisfied with HubSpot features?

Yes

Did implimentation of HubSpot was easy?

Yes

What features is HubSpot currently missing?

ROAS

Amitpal R.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Jul 03, 2020

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HubSpot has transformed our marketing efforts! The user-friendly interface and powerful tools make managing campaigns a breeze. Their customer support is top-notch, always ready to help. Highly recommend!

Feature 4

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Gagandeep S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 26, 2020

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HubSpot has transformed our marketing efforts! The user-friendly interface and powerful tools make managing campaigns a breeze. Their customer support is top-notch, always ready to help. Highly recommend for any business!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Anita A.

head hr

Used the software for : Free trial

Company Size :11-50 employees

5.0

Jun 23, 2020

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Hubspot

I have solutions for almost every query in this software, and it is user-friendly, so every member of my team is getting accustomed to it very quickly. I am very thankful to the HubSpot team for providing such a wonderful concept to every business.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about HubSpot?

It is user-friendly.

What do you dislike about HubSpot?

Nothing is like that.

Deven

Inside Sales

Used the software for : Less than 6 months

Company Size :51-200 employees

5.0

May 29, 2020

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Hubspot Review

Had a great experience with it. I really like the way it performs lead tracking. You can store detailed information about the leads in the notes tab. The reminder feature helps a lot and does not require any other medium to check when the lead needs to be contacted.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about HubSpot?

User interface

What do you dislike about HubSpot?

Requires manual assigning of the operator in some cases, i.e., when integrated with Crisp, the operator assigned there on the chat isnt reflected on HubSpot.

Shradha S.

Assistant Marketing Manager

Used the software for : Less than 6 months

Company Size :51-200 employees

5.0

Jul 15, 2019

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Incentivized Review

Best Marketing Tool

Overall, HubSpot has solved all my marketing-related problems. Now, I can monitor the analytics reports and check all the live information on my marketing dashboard. I can even check the performance of my ad campaigns and adjust the bidding. This complete marketing automation tool is very user-friendly and simple to use.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about HubSpot?

Hubspot Marketing is a perfect tool for marketing automation. I can create social media posts, landing pages, and emails using the design tools. I can schedule the social media posts and get analytic reports.

What do you dislike about HubSpot?

There are not many cons for this tool. I suggest going with the marketing starter pack first and then upgrading to the marketing professional account in the future.

Angie F.

Marketing Staff

Used the software for : More than 1 year

Company Size :51-200 employees

4.0

Jul 11, 2019

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Review Source: Organic

Hubspot for all of our CRM needs

HubSpot is a well-known software in the marketing department. We use it for all of our CRM needs, including content marketing, email marketing, lead generation, analytics, and website development. Recently, we have used HubSpot to create more marketing campaigns and measure different campaign outputs to assist the sales team and boost our brand awareness. The content management feature helps in the creation of any type of content, from social media posts to email marketing content. Additionally, HubSpot provides seamless integration with several CRM platforms. Finally, the support staff at HubSpot is one of the best I have ever interacted with! They always consider what you have to say and solve your problem in just a few minutes.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about HubSpot?

Hubspot offers all the user experience you need to start with this software. All sorts of materials in the form of videos, AMs, guides, and help desks will guide you step-by-step to use the software.

What do you dislike about HubSpot?

At first, I thought forms software was limited, but I think it has improved since then. My main issue with HubSpot is pricing, as I think sometimes it’s too expensive for companies in markets not so populated.

Neel

Marketer

Used the software for : Less than 6 months

Company Size :11-50 employees

5.0

Aug 27, 2018

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Amazing Product with Smart Features

One of the best CRMs we have used so far, HubSpot really listens to their customers when it comes to adding new features.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about HubSpot?

The HubSpot sales software is an amazing tool that helped us sort our sales obstacles by providing us with a great CRM and tons of amazing features.

What do you dislike about HubSpot?

Bit costly, but good things come with a cost always.

Gopal

Used the software for : More than 1 year

Company Size :201-500 employees

4.0

Jun 20, 2018

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Reduces the time and effort of your team.

The scoring methodologies in lead business are an effective way to achieve success. More and more companies are investing in scoring technology to reduce the time spent manually sorting through leads. My team is very happy with this feature, and believe me, friends, it really helps to reduce the burden on your team.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about HubSpot?

Helps you organize leads and schedule follow-up contacts, tracks and manages your potential customers, improves lead management with lead scoring.

What do you dislike about HubSpot?

It is the best app in the market, but while generating the reports, sometimes my system slows down and hangs in between.

Kartik

Used the software for : Less than 6 months

Company Size :51-200 employees

4.0

Jun 20, 2018

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Forecast sales and track them.

It lets you track the right information about your CRM. We all know tracking and managing leads for any business is always important. You will get many features, including integrated email marketing, billing/invoicing, task management, and more, all at a very affordable cost. You will find this app more efficient for your business as it simplifies all tasks. The installation process is very easy, so you will never face any difficulty installing it on your system.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about HubSpot?

Nurture sales leads, forecast sales and track them, and reduce the complexity of managing sales leads.

What do you dislike about HubSpot?

The mobile app only supports the iOS platform.

Priyank

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Feb 20, 2017

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Perhaps is the best lead management software

Perhaps the best lead management software I have ever come across, HubSpot is full of benefits. Its centralized modules ease my team’s work, reduce a lot of manual effort, and provide useful insights about leads. It has an exclusive lead scoring system through which my team can filter out the most profitable leads. It's the most effective lead management system that is sure to increase sales and bring in more people, in any business domain.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Somya

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 12, 2016

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Complete Solutions for SMB's Needs!!

HubSpot is the best CRM tool for managing the sales pipeline. It helped me stay engaged and organized with my prospects. Now, I can easily manage all my prospects' statuses via HubSpot. It has been the best CRM for us. We installed this product in our organization, and after installing it, our sales saw a boost of more than 30%. Basically, HubSpot is an online lead management software specially designed for all types of firms. HubSpot has a number of amazing features, including Deals, Contacts, Sales, Activities, Statistics, etc. Over time, they have continually improved their performance. I also really like the dashboard reports.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5