IBM IT service desk
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What is IBM IT service desk?
IBM IT service desk solutions provide a single, unified platform to manage multiple service management best-practice processes. They help your organization go beyond traditional manual processes to add automation, mobility, enhanced visibility, and analytic insights to your IT service management.
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Key Features of IBM IT service desk
Here are the powerful features that make IBM IT service desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Asset Management
- Configuration Management Database (cmdb)
- Knowledge Management
- Self Service Portal
- Service Level Management
- Reporting And Analytics
- Automated Workflows
- Mobile Access
- Integration Capabilities
- Multi Channel Support
- Role Based Access Control
- Ticketing System
- Collaboration Tools
- Customer Satisfaction Surveys
- Escalation Management
- Remote Support
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IBM IT service desk Specifications
Get a closer look at the technical specifications and system requirements for IBM IT service desk. Find out if it's compatible with your operating system and other software.
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IBM IT service desk Description
Here's the comprehensive description of IBM IT service desk. Gain a brief understanding of its unique features and exceptional benefits.
IBM IT service desk provide access to the talent and systems you need to innovate faster, keep ahead of the competition, and deliver real business value. Get answers to your products and services questions using a collaborative forum moderated by IBM experts.
Feature:
- Consolidated IT service management tools
- How to manage smart infrastructure
- ITIL automation at cloud speed
- Reduced network outages, more control
IBM IT service desk Resources
Overall IBM IT service desk Reviews
Thinking about using IBM IT service desk? Check out verified user reviews & ratings based on IBM IT service desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Showing 2 out of 2 Reviews
Neha T.
Used the software for : 2+ years
Company Size :51-200 employee
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
IBM's IT service desk software has truly streamlined our support process. It's user-friendly, reliable, and has significantly reduced our response times. Our team and clients are happier than ever!
Useful 0
Anusha
Used the software for : 2+ years
Company Size :51-200 employee
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
IBM's IT service desk software is a game-changer. It’s intuitive, reliable, and has streamlined our support process. The user-friendly interface makes it easy for everyone to navigate. Highly recommend!
Useful 0
Alternatives of IBM IT service desk
Explore alternative software options that can fulfill similar requirements as IBM IT service desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
IBM IT service desk FAQs
What type of customer support is available from IBM IT service desk?
The available support which IBM IT service desk provides is:
Where is the headquarters/company of IBM IT service desk located?
The headquarters/company of IBM IT service desk is located at New York.
Who are the primary competitors of IBM IT service desk?
The three major competitors of IBM IT service desk are TechSoup, SupaTools and ITRP. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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