What is iCRM?

iCRM is complete and comprehensive CRM platform for the small and large size Businesses, It's an award winning user friendly CRM platform which is fully customisable to adopt even a complex requirements/process flows of any Industry oriented customer, It is a comprehensive platform to cover up your Sales, Marketing and Support automation in a single solution.

iCRM Starting Price

$ 8.33/Single User

iCRM Awards

leader matrix card

Get an Overview for the Leaders Matrix at glance

iCRM Award

Our Awards and Recognition

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iCRM Screenshots

iCRM Screenshot1

Key Features of iCRM

  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • CRM
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • CRM integration
  • Customer Support
  • Developer API
  • Email Integration
  • Email Marketing / SMS Marketing
  • Email Templates
  • Expense Management
  • Inventory Management
  • Invoice
  • Lead Generation
  • Marketing Analytics
  • Marketing Automation
  • Marketing Collateral
  • Mass Email
  • On-Demand (SaaS)
  • Partner Cloud (VAR or Service Provider)
  • Performance Management
  • Plug-And-Play Integration
  • Private Cloud
  • Product Database
  • Products & Price Books
  • Supplier and Purchase Order Management
  • Sales Quotes
  • Social CRM
  • Solution Management
  • Survey Management
  • Appointment Management
  • Territory Management
  • Sales Forecasting
  • Sales Tracking
  • Opportunity Management
  • Mobile App
  • Lead Management
  • Sales Force Automation
  • Call Recording
  • Customer DataBase
  • Call Management
  • Field Sales Management
  • Alerts & Notifications
  • Application Integration
  • Assignment Management
  • Workflow Management
  • Billing & Invoicing
  • Call Center Management
  • Call Monitoring
  • Activity Tracking
  • Pipeline Management
  • Approval Process Control
  • Contract Management
  • To-Do List
  • Calendar Management
  • Alerts/Notifications
  • Web Forms
  • Campaign Analysis
  • Real Time Analytics
  • Import & Export Data
  • Proposal Management
  • Manage Quotations
  • Inquiry Management
  • Team Management
  • Interaction Tracking
  • Landing Pages
  • List Management
  • Product Catalog
  • Customization
  • Campaign Segmentation
  • Access Monitoring
  • Sales Pipeline Tracking
  • Multi-Channel Communication
  • Sales Dashboards & Reports
  • Omnichannel Communication
  • 360° Customer View
  • Business Process Management
  • Asset Tracking
  • Appointment Scheduling
  • Approval Workflow
  • Access control
  • Call List Management
  • Appointment Reminders
  • Automated Scheduling
  • Call Hunting & Routing
  • Call & SMS Tracking
  • Account Alerts
  • Access Controls/Permissions
  • Calendar/Reminder System
  • Campaign Personalization
  • Archiving
  • Candidate Tracking
  • Case Notes
  • Activity / News Feed
  • Categorization / Grouping
  • Calendar Sync
  • App Management
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iCRM Users

Business

  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets

Specifications

  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly, Onetime(Perpetual license)

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English

iCRM Comparisons

iCRM Pricing

SEED
$ 8.33
Single User
  • Lead, Contact, Account, and Deal Management
  • Basic Reports Dashboard
  • Sales Pipelines, Targets & Forecast Management
  • Email Integration
  • Lead Scoring Rules
  • SMS Integration
  • API Access
  • Website Integration for capturing the Leads
  • Mobile Application - Android Only
  • User audit, History & Timeline logs
  • Storage - 6 GB
  • 2 Hour onboarding session
Get Pricing
SAPLING
$ 11.11
Full Licence/ Single User
  • Lead, Contact, Account, and Deal Management
  • Custom Reports Dashboard
  • Sales Pipelines, Targets & Forecast Management
  • Email Integration
  • SMS Integration
  • Advanced Reports
  • Website Integration for capturing the Leads
  • Mobile Application - iOS & Android
  • Storage - 8 GB
  • 2 Hour onboarding session
  • Quotation & Products Management
  • IndiaMart, Just Dial, Sulekha & TradeIndia Integration
  • 400 Bulk Emails/user/day
  • 15 Workflow Automations
  • 15 Teams
  • Territories Management
  • Custom Roles
  • User audit, History & Timeline logs
  • Lead Scoring Rules
Get Pricing
PLANT
$ 16.67
Full Licence/Single User
  • Lead, Contact, Account, and Deal Management
  • Advanced Reports
  • Sales Pipelines, Targets & Forecast Management
  • Email Integration
  • Advanced Lead Scoring Rules
  • Website Integration for capturing the Leads
  • Mobile Application - iOS & Android
  • User audit, History & Timeline logs
  • Storage - 12 GB
  • IndiaMart, Just Dial, Sulekha & TradeIndia Integration
  • 1200 Bulk Emails/user/day
  • 30 Workflow Automations
  • 30 Teams
  • Social Media Integration
  • Multi Currency
  • Territories Manageme
  • Quotation & Products Management
  • Website Integration for capturing the Leads
  • SMS Integration
Get Pricing
TREE
$ 19.44
Full Licence/Single User
  • Dedicated Account Manager
  • Audit Logs
  • IP Whitelisting
  • Multi Currency
  • Social Media Integration
  • Advanced CRM Customization
  • Custom Roles
  • 60 Teams
  • 200 Workflow Automations
  • 8000 Bulk Emails/user/day
  • IndiaMart, Just Dial, Sulekha & TradeIndia Integration
  • Quotation & Products Management
  • Storage - 18 GB
  • User audit, History & Timeline logs
  • Mobile Application - iOS & Android
  • Website Integration for capturing the Leads
  • Email Integration
  • SMS Integration
  • Lead, Contact, Account, and Deal Management
Get Pricing
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Company Details

Company Name :

ipercepts

Headquarter :

Nagpur

Website :

Visit Website

Full Address :

109, Jaktap Lay Out, Wanadongri, Hingana Road, Nagpur

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Available on request

Available on request

iCRM Description

ipercepts has been established as a software company in India, the company has been with the aim to provide affordable and advanced software solutions to the small, medium & large size organisations across the globe, the focused area of service is into CRM (Customer Relationship Management software), which helps in automate and streamline the business activities like Sales, Marketing and Support automation very effectively……...Our objective is to provide a CRM solution to every businesses no matter what is the size and revenue of the company. As we have understood during our experience of Implementations that every business needs the CRM software to manage their business efficiently and provide the Pro-Active customer service……….  Our team is having an extensive experience in consulting and implementing the iCRM software across the industry verticals. We help organizations embrace disruptive technologies, arming them with best in class solutions that augment their business capabilities.

 

iCRM Videos

Overall Reviews

5/5

Based on 5 Reviews

Write a Review Or
Ask a question
Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

iCRM Pros and Cons

Pros

"User-Friendly Interface: Numerous customers appreciate iCRM's intuitive and simple point of interaction, which is simple to explore and use.Customization Options: Through a variety of customization options, businesses can customize iCRM to meet their specific needs.Capabilities in Combination: iCRM is a versatile and essential asset for businesses of all sizes because it can be integrated with a wide range of other programming stages, such as email marketing tools, accounting software, and web-based business platforms.Element of Computerization: Leading the board, contacting the executives, dealing with robotization, and showcasing mechanization are just a few of the computerization features that iCRM provides to help businesses streamline their processes and save time.Detailing and Investigation: Through its extensive analytics and reporting capabilities, iCRM provides businesses with valuable insights into their customer relationships and sales procedures.In general, iCRM is a very useful tool for businesses looking to streamline their customer relationship management procedures and boost their overall effectiveness and efficiency."

"Leads and support management"

"I like in the Software Leads followup, Deals Management and the Wholl Software good build"

Cons

"Pricing: Users of iCRM believe that the pricing structure is too high, especially for small and new businesses.Support: iCRM's client care group's help could be improved, as per a couple of clients, either as far as reaction time or quality.Mobile App: Even though iCRM has a mobile version, some users have said that it doesn't work as well or is hard to use as the desktop version.Integration complications: Some users have complained that integrating iCRM with other software platforms takes a long time and requires technical expertise.Reporting capabilities: Even though iCRM offers point-by-point detailing features, some customers have said that the revealing capabilities could be better, either in terms of the amount of information that can be looked at or how easy the announcing tools are to use.In general, many businesses find iCRM to be a very useful tool. However, it could be improved in some ways to better meet the requirements of all users."

"everything is good"

"Wholl Software"

iCRM Reviews (5)

saipureddy c.

Free

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

5.0

May 08, 2023

iCRM: Simplifying Business Customer Relationship Management

iCRM is a robust client relationship management (CRM) software designed to reorganize and streamline business procedures. Many users appreciate iCRM's user-friendly interface, which makes it easy to use and navigate for even non-technical users. Some of the features that iCRM provides to assist businesses in better managing their relationships with customers include lead management, contact management, sales automation, and marketing automation. Other features include lead management. Another feature that many users appreciate is iCRM's adaptability. To meet the particular requirements of various businesses, the software can be integrated with multiple other software platforms, such as e-commerce platforms, accounting software, and email marketing tools. As a result, it can be utilized effectively by businesses of all sizes and types. Some customers have noted room for improvement in the customer support department. Some users have reported having difficulty receiving prompt and effective support when they have had issues with the software. In any case, iCRM is a very powerful tool for businesses that want to improve their overall proficiency and viability as well as their client relationship management processes.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

iCRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about iCRM?

User-Friendly Interface: Numerous customers appreciate iCRM's intuitive and simple point of interaction, which is simple to explore and use.Customization Options: Through a variety of customization options, businesses can customize iCRM to meet their specific needs.Capabilities in Combination: iCRM is a versatile and essential asset for businesses of all sizes because it can be integrated with a wide range of other programming stages, such as email marketing tools, accounting software, and web-based business platforms.Element of Computerization: Leading the board, contacting the executives, dealing with robotization, and showcasing mechanization are just a few of the computerization features that iCRM provides to help businesses streamline their processes and save time.Detailing and Investigation: Through its extensive analytics and reporting capabilities, iCRM provides businesses with valuable insights into their customer relationships and sales procedures.In general, iCRM is a very useful tool for businesses looking to streamline their customer relationship management procedures and boost their overall effectiveness and efficiency.

What do you dislike about iCRM?

Pricing: Users of iCRM believe that the pricing structure is too high, especially for small and new businesses.Support: iCRM's client care group's help could be improved, as per a couple of clients, either as far as reaction time or quality.Mobile App: Even though iCRM has a mobile version, some users have said that it doesn't work as well or is hard to use as the desktop version.Integration complications: Some users have complained that integrating iCRM with other software platforms takes a long time and requires technical expertise.Reporting capabilities: Even though iCRM offers point-by-point detailing features, some customers have said that the revealing capabilities could be better, either in terms of the amount of information that can be looked at or how easy the announcing tools are to use.In general, many businesses find iCRM to be a very useful tool. However, it could be improved in some ways to better meet the requirements of all users.

What features is iCRM currently missing?

No

Anuj R.

Manager

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

5.0

Aug 16, 2022

Value for Money

I have been using the CRM for more than 6 Months, and I got what I needed. Also very user-friendly and easy to use. Thanks for the services and support.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

iCRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about iCRM?

Leads and support management

What do you dislike about iCRM?

everything is good

What features is iCRM currently missing?

No

What other products like iCRM have you used or evaluated?

Used Zoho but support is not prompt as I get in iCRM

How iCRM is better/different from its competitors?

Product Quality and Support

WASIM J.

Director

Used the software for : More than 1 year

Company Size :1-10 employees

5.0

Sep 15, 2020

Awesome software to manage real estate business

1st of all I want to thank to Software Suggest and the employee who called me I got best Software according to my Requirement Ezeecrm Software good build by the Software builder and service fast and good.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about iCRM?

I like in the Software Leads followup, Deals Management and the Wholl Software good build

What do you dislike about iCRM?

Wholl Software

Muhammad K.

Assistant Manager

Used the software for : Less than 6 months

Company Size :1001-5000 employees

5.0

Apr 30, 2019

Very Good Software.

It's a good Product we are using it from last 6 months. Pros of this product is we can use it without internet access offline. The functions of this software are very advanced and user-friendly. We can enter new contacts, assign tasks to our employees and create invoices in a much more convenient manner. You are able to keep a record of task descriptions, past services, fees paid, communication records via fax, SMS, emails.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

What do you like best about iCRM?

Good product with advance features. Its offline product no need to use it through internet. It makes our work much easier.

What do you dislike about iCRM?

We have not found any cons in this product.

Mehul

Director

Used the software for : 2+ years

Company Size :51-200 employee

Verified By : facebook

5.0

Jun 09, 2017

iCRM is Best and affordable CRM Software from ipercepts

We have been using iCRM from ipercepts since last 7 Months, the software has all the necessary functionalities we needed and it is very user-friendly. We are managing our Lead Management and Customer Support activities from iCRM.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

iCRM FAQs

How much does iCRM cost?

The starting price of iCRM is $ 8.33/Single User. It has different pricing plans:

  1. SEED : $ 8.33/Single User
  2. SAPLING : $ 11.11/Full Licence/ Single User
  3. PLANT : $ 16.67/Full Licence/Single User
  4. TREE : $ 19.44/Full Licence/Single User

iCRM also provides a free trial to users.

What are the top 5 features for iCRM?

The top 5 features for iCRM are:

  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • CRM
  • CRM & Sales Dashboards
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