ICTBroadcast Reviews
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Overall ICTBroadcast Reviews
Here's an unbiased review of ICTBroadcast. Discover how ICTBroadcast users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
ICTBroadcast Pros and Cons Based on Customer Reviews
"The open-source nature of ICTBroadcast is highly valued for its security and customization capabilities."
"Many users find the software reliable and efficient, consistently delivering high-quality performance."
"ICTBroadcast is praised for its comprehensive feature set, including IVR Studio and advanced dialing options."
"Users appreciate the user-friendly interface, making it easy to create and manage campaigns."
"The integration capabilities, such as CRM integration via REST APIs, are seen as a major advantage for business automation."
"Some users feel that the reporting and analytics features could be more robust and customizable."
"A few users have mentioned that the pricing structure could be more flexible or competitive."
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Hear directly from customers who have used ICTBroadcast. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Sheraz A.
Developer
Used the software for : 2+ years (Daily)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
ICTBroadcast has significantly impacted my work by streamlining our communication processes and automating customer engagement. This has saved us time and resources, allowing us to focus on other important tasks. The user-friendly interface has made it easy for us to create and manage campaigns, and the open-source nature of the platform has provided us with a high level of security. Overall, ICTBroadcast has improved our efficiency, increased our reach to customers, and helped us achieve better results in our communication strategies.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
The most impressive aspect of ICTBroadcast is its reliability and efficiency. I have found that it consistently delivers high-quality performance without any major issues. The user-friendly interface and open-source nature of the platform also stand.
What do you dislike about ICTBroadcast?
One aspect of ICTBroadcast that could be improved is the reporting and analytics capabilities. While the platform offers basic reporting features, enhancing the depth and customization options of these reports would provide users with more insights.
What features is ICTBroadcast currently missing?
One missing feature in ICTBroadcast that could be beneficial is the ability to schedule recurring campaigns, allowing users to automate campaigns to run at regular intervals without manual initiation. This would save time for users with ongoing communication needs and provide more flexibility in managing communication strategies.
What other products like ICTBroadcast have you used or evaluated?
Some other products similar to ICTBroadcast that I have used or evaluated include Twilio, CallFire, and DialMyCalls. Twilio offers a wide range of communication APIs and services, including voice, messaging, and video solutions. CallFire provides cloud-based voice and text marketing services, while DialMyCalls specializes in mass notification and emergency alert systems. Each of these products has its own strengths and features, but I have found ICTBroadcast to be the most user-friendly and cost-effective solution for automating customer engagement and communication processes.
Sheraz A.
Developer
Used the software for : 2+ years (Daily)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
I have been using ICTBroadcast for 2 years and have found it to be the best choice for small enterprises and ITSP providers for engaging their customers through automation. It is easy to use and highly secure due to its open-source nature.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
It is easy to use. Also, its features are highly recommended, such as IVR studio, call dispositions, DNC contact, and CDR reports.
What do you dislike about ICTBroadcast?
no i not found any techinal issue in it. it is best product for call center and enterprises.
What features is ICTBroadcast currently missing?
no all features are unique
What other products like ICTBroadcast have you used or evaluated?
no, i not use other product like ictbroadcast
Raza k.
User
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
ICTBroadcast is a highly advanced call center solution that we are delighted with. This is an unforgettable experience! There are no software packages with such a wide range of features available on the Internet in this price range. That's awesome!
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
I recommend ICTBroadcast as a professional system to call center owners. It is an all-in-one software solution with advanced queue management and an agent panel interface. I worked with its IVR Studio and found it to be a brilliant feature. It helped me design complex IVR scenarios with simple drag-and-drop tools very quickly. I did not find such a beautiful feature in any other call center software. Awesome experience.
What do you dislike about ICTBroadcast?
I found the new campaign creation process a little complicated, and it could be managed more user-friendly, especially since user input validation is not professionally handled.
What features is ICTBroadcast currently missing?
I have been using ICTBroadcast last two years but didn't need any missing features in ICTBroadcast.
What other products like ICTBroadcast have you used or evaluated?
I have used CallShaper in the past But didn't satisfied with its features, that's why I convert to ICTBroadcast.
How ICTBroadcast is better/different from its competitors?
Because they are providing various features that their competitors don't provide.
Christopher
Owner
Used the software for : 6-12 months (Weekly)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
My experience with ICTBroadcast is unbelievable because this software is straightforward, user-friendly, and futuristic compared to its competitors. I have used various auto dialer software but didn’t find any like ICTBroadcast because they provide auto dialer, progressive dialer, and predictive dialer with a bundle of features like unified broadcasting, campaign statistics and reporting, surveys and polls, live monitoring, web-based IVR designer, and many more. I would highly recommend this masterpiece to everyone.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
In terms of technological innovation, ICTBroadcast is very forward-looking. I like its features, but my favorites are the multi-tenant, multi-campaign, and call schedule features. ICTBroadcast is the perfect solution for improving your call centers performance.
What do you dislike about ICTBroadcast?
In my opinion, ICTBroadcast has no disadvantages except for its pricing. However, I purchased a lifetime package, so its worth it.
What features is ICTBroadcast currently missing?
No there is nothing missing in ICTBroadcast.
What other products like ICTBroadcast have you used or evaluated?
I have used various software but didn't find it like ICTBroadcast.
How ICTBroadcast is better/different from its competitors?
ICTBroadcast is better than its competitors in features, Those features that ICTBroadcast provides I didn't find in any auto dialer software.
Christopher
Owner
Used the software for : 6-12 months (Monthly)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Complete inbound and outbound call center software with unified communications and REST API support makes it the best call center software in the market. It features a high-speed loading interface with a beautiful structure and design. Undoubtedly, I highly recommend all call center owners use ICTBroadcast.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
I found ICTBroadcast to be the most user-friendly call center software. It also offers unified communication and a lot of other campaigns; it is a comprehensive solution. I mostly liked its inbound call center operation and CRM integration with any CRM software using REST APIs. Its integration and business automation capabilities are commendable.
What do you dislike about ICTBroadcast?
Its pricing structure is based on the fact that there are multiple channels concurrently. A better approach would be to base it on the number of servers rather than the number of users. So even though I wouldnt say I like that feature, overall, I think its a good feature.
What features is ICTBroadcast currently missing?
No there is no missing feature.
What other products like ICTBroadcast have you used or evaluated?
I've evaluated Bitrix but ICTBroadcast is better then Bitrix
How ICTBroadcast is better/different from its competitors?
Because it's very futuristic.
Christopher
Owner
Used the software for : 6-12 months (Monthly)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
A few years ago, I bought an ICTBroadcast subscription for 500 channels. I found it feature-rich and user-friendly, especially considering that its IVR Designer includes exclusive capabilities that aren't found anywhere else. It made it simple for me to create a personalized IVR. ICTBroadcast is a polished, well-developed tool with many telemarketing and contact center operations features.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
It made it simple for me to create a personalized IVR. ICTBroadcast is a polished, well-developed tool with a wealth of features for telemarketing and contact center operations.
What do you dislike about ICTBroadcast?
There is only a pricing issue that I faced.
What features is ICTBroadcast currently missing?
I don't think so.
What other products like ICTBroadcast have you used or evaluated?
Yeah, I have used Call shaper, But that was pretty difficult for me to use and manage.
How ICTBroadcast is better/different from its competitors?
ICTBroadcast is easy to use, and User friendly for any device and any person. If you are a beginner, believe me, you can easily understand the interface of ICTBroadcast.
john A.
I'm the Owner of The John Compnay
Used the software for : Less than 6 months (Weekly)
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
I purchased a 500-channel ICTBroadcast license a few years ago and found it feature-rich and user-friendly, especially since its IVR Designer has unique features not available anywhere else. It helped me design a custom IVR with ease. ICTBroadcast is a professional, mature, and feature-rich product for telemarketing and contact center operations.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
IVR Designer has unique features not available anywhere else. It helped me design a custom IVR with ease.
What do you dislike about ICTBroadcast?
IVR Designer has unique features not available anywhere else. It helped me design a custom IVR with ease.
What features is ICTBroadcast currently missing?
I don't think so
What other products like ICTBroadcast have you used or evaluated?
No, I don't use any other product like ICTBroadcast
How ICTBroadcast is better/different from its competitors?
ICTBroadcast is very unique in its features that's why ICTBroadcast is different from it competitors.
Hafiz K.
Owner
Used the software for : 6-12 months (Weekly)
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
I've been using ICTBroadcast for the last six months, and I haven't faced any issues with this software. ICTBroadcast has many different features, including easy-to-use 24/7 customer support.
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
One of the most impressive things about this software is its display. I like the display of ICTBroadcast. Its easy to understand.
What do you dislike about ICTBroadcast?
I didnt face any issues, so its none.
What features is ICTBroadcast currently missing?
I think they also needed an application for this software.
What other products like ICTBroadcast have you used or evaluated?
Yeah I've used Twilio and Bitrix, ICTBroadcast is best as compared to both of them
How ICTBroadcast is better/different from its competitors?
Proving many features, and Pricing is low as compared to it's competitors.
M. T.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Really good experience with ICTBroadcast. It is an all-in-one software solution featuring power dialing, progressive dialing, as well as predictive dialing.
ICTBroadcast Mobile App Experience
ICTBroadcast After Sales Service Rating
What do you like best about ICTBroadcast?
all-in-one dialer solution
What do you dislike about ICTBroadcast?
Advanced features take time to understand.
Do you think ICTBroadcast delivers value for the money spent?
Yes
Are you satisfied with ICTBroadcast features?
Yes
Did implimentation of ICTBroadcast was easy?
Yes
What features is ICTBroadcast currently missing?
CRM integeration and deelopment is missing support
What other products like ICTBroadcast have you used or evaluated?
ICTFAX, Newfies dialer ,
How ICTBroadcast is better/different from its competitors?
more advance and professional features