Best Free Incident Management Software

Explore our list of free Incident Management Software. These are products that provide a trial version for free. However, users can keep in mind that free versions usually come with restrictions, either in time or features. To discover more options and assess additional features, compare various Incident Management Software to find the best fit for your needs.

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Zendesk

$19 Agent/Month

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ManageEngine ServiceDesk Plus

$8 Technician/Month

Free Demo
Zenduty

$0 Upto 5 users

Free Demo
Jira Software

$0 Per Month

Free Demo
Freshdesk

$0 Per Month

Free Demo

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List of 24 Best Free Incident Management Software

Showing 1 - 26 of 25 products
#2

Product Description

This information is provided by vendor.

ManageEngine ServiceDesk Plus is a top enterprise incident management ticketing system solution. This incident management software is designed to resolve IT incidents faster with automated ticket workflow processes and improved efficiency. Ensure timely resolutions, reduce the rate of repeat incidents, and enhance service quality with ManageEngine ServiceDesk Plus. Learn more about ManageEngine ServiceDesk Plus

This is Free Incident Management Software

Starting Price: $8 Technician/Month

Mobile App
API
Free Trial

Recent Review

"Well, as you know, everything has two..." - Mudit Mishra

#3

Product Description

This information is provided by vendor.

Zenduty offers user-friendly incident management software designed to streamline operations and enhance efficiency effortlessly. By providing intuitive tools, Zenduty helps teams manage incidents more effectively, ensuring a smoother workflow and a more human-centered approach to problem-solving. Learn more about Zenduty

This is Free Incident Management Software

Starting Price: $0 Upto 5 users

Mobile App
API
Free Trial
#4

Product Description

This information is provided by vendor.

Jira is a smart incident management app that helps IT and DevOps teams restore services quickly and more efficiently. It enables teams to manage IT issues and user-reported incidents, allowing them to collaborate and take rapid action. Jira helps teams escalate issues quickly and ultimately minimizes downtime. Learn more about Jira Software

This is Free Incident Management Software

Starting Price: $0 Per Month

Mobile App
API
Free Trial

Recent Review

"Jira Software is something I started using..." - Doug Clayton

#5

Product Description

This information is provided by vendor.

Freshdesk provides a comprehensive range of incident monitoring tools that help IT and developer teams restore services to their operational state quickly. It facilitates easy collaboration and automates resolution workflows to help manage incidents better. The software also lets you promptly capture, track, and report incidents for hassle-free resolution. Learn more about Freshdesk

This is Free Incident Management Software

Starting Price: $0 Per Month

Mobile App
API
Free Trial

Recent Review

"Thanks to Freshdesk, we are able to..." - Riccardo Loli

#6

Product Description

This information is provided by vendor.

SysAid is a comprehensive incident logging software for transforming how you manage tickets. The software offers advanced ticket resolution capabilities to help you improve the efficiency of your service desk and IT operations. SysAid ensures standardized methods are used to log, process, manage, and report IT issues, increasing visibility and communication for the IT support team. Learn more about SysAid

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"My work experience has grown while using..." - Rajat Kala

#7

Product Description

This information is provided by vendor.

Zoho Desk is equipped with powerful incident management tools that help businesses easily track, record, and resolve incidents. It is custom incident management software that also allows you to classify incidents based on impact and urgency and notify the right teams to address them proactively. Learn more about Zoho Desk

This is Free Incident Management Software

Starting Price: $0 Agent/ Month

Mobile App
API
Free Trial

Recent Review

"Zoho Desk has a good, user-friendly interface,..." - Konjengbam Mitindra Singh

#8

Product Description

This information is provided by vendor.

NinjaOne is an IT operations management software that offers the best incident management software solutions to monitor and manage incidents. The platform lets you log, escalate, classify, and resolve incidents more efficiently. NinjaOne also helps you identify the root cause of incidents to minimize their recurrence. Learn more about NinjaOne

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"NinjaOne is one of the best IT..." - Mikhail Kronsky

#9

Product Description

This information is provided by vendor.

"HaloITSM is full-fledged software with incident monitoring tools that make incident resolution easier than ever. The software helps you resolve incidents even before your clients notice with its aligned and automated incident management workflows, centralized communications, SLA management, and self-service portal. HaloITSM’s real-time project dashboard provides complete clarity and control over your incident management system." Learn more about HaloITSM

This is Free Incident Management Software

Starting Price: $49 User/Month

Mobile App
API
Free Trial
#10

Product Description

This information is provided by vendor.

ClickUp is a popular and powerful platform offering the best incident management tools for IT and dev teams. Its easy-to-use interface and customizable dashboard help support teams resolve issues faster. ClickUp also provides custom IT-specific workflows to track and monitor incidents more quickly. Learn more about ClickUp

This is Free Incident Management Software

Starting Price: $0 Forever

Mobile App
API
Free Trial

Recent Review

"The text is grammatically correct as is...." - Carol Luna

#11

Product Description

Datadog is an all-in-one incident management software that provides automated workflows for streamlined tech incident resolution. It helps DevOps teams detect, monitor, and resolve incidents directly from triggered alerts and security signals. Improve your incident resolution times with Datadog’s simplified incident management. Learn more about Datadog

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"I have been using Datadog for more..." - Rathanakumar K

#12

Product Description

Opsgenie is a cloud-based incident logging software with a set of well-rounded incident management features. The software helps IT and dev teams track, assign, and resolve tickets in one place and empowers them to deliver high-quality services on time. Its flexible and intuitive user interface makes it the choicest incident management software. Learn more about Opsgenie

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
#13

Product Description

Tired of outdated incident management processes? Discover the modern, user-friendly solution with TOPdesk. Learn more about TOPdesk

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
#14

Product Description

Safety Champion streamlines incident management by automating complex tasks, enabling teams to achieve more efficiently while maintaining a human touch. Learn more about Safety Champion

This is Free Incident Management Software

Starting Price: $0 Per Month

Mobile App
API
Free Trial
#15

Product Description

Tired of outdated incident management processes? StandardFusion offers a modern, human-centric solution tailored for todays needs. Learn more about StandardFusion

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
#16

Product Description

Unleash the power of real-time insights to transform chaos into clarity with Splunk Enterprise for incident management. Learn more about Splunk Enterprise

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"Splunk Enterprise is a good analytic tool...." - Lokesha K

#17

Product Description

This information is provided by vendor.

Transform chaos into clarity with real-time insights and seamless incident resolution. Learn more about New Relic

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial

Recent Review

"We have been suffering due to a..." - Aman Kumar

#18

Product Description

This information is provided by vendor.

Squadcast streamlines incident management by empowering teams to quickly respond to and resolve issues, ensuring seamless operations and peace of mind. Learn more about Squadcast

This is Free Incident Management Software

Starting Price: $0 User/Month

Mobile App
API
Free Trial
#19

Product Description

This information is provided by vendor.

Tired of outdated incident management processes? OnPage offers a modern, human-centric solution to streamline your workflow. Learn more about OnPage

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API

Recent Review

"OnPage's straightforward yet efficient alerting system for..." - Mike S.

#20

Product Description

Better Stack streamlines incident management by reducing response times, so your team can focus on resolving issues faster and minimizing downtime. Learn more about Better Stack

This is Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
Free Trial
#21

Product Description

Transform chaos into clarity with seamless incident management powered by ITRAK 365. Learn more about ITRAK 365

This is Open Source and Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
#22

Product Description

This information is provided by vendor.

Faveo Helpdesk streamlines incident management with a centralized platform to log, track, and resolve issues effectively. Featuring automation, SLA compliance, and Elea AI, it reduces downtime, improves efficiency, and ensures seamless support with hig Learn more about Faveo Helpdesk

This is Open Source and Free Incident Management Software

Starting Price: $5500 Onetime

Mobile App
API
Free Trial

Recent Review

"It is good ticketing software. It is..." - Manisha Nayak

#23

Product Description

This information is provided by vendor.

Don’t let IT incidents affect your quality of services with Spiceworks Help Desk Incident Management Software. It is great software for managing IT incidents in enterprises and small businesses. Spiceworks supports ticket prioritization, ticket notifications, ticket integration, time tracking, and a knowledge-based cloud helpdesk for common questions. Learn more about Spiceworks

This is Open Source and Free Incident Management Software

Starting Price: Available on Request

Mobile App
Free Trial

Recent Review

"We use Spiceworks for ticket management and..." - Naveen N

#24

Product Description

Dashpivot streamlines incident management by automating complex tasks, enabling teams to resolve issues more efficiently and effectively. Learn more about Dashpivot

This is Open Source and Free Incident Management Software

Starting Price: Available on Request

Mobile App
API
#25

Product Description

This information is provided by vendor.

Intelexs Incident Management Software streamlines the reporting and analysis of workplace incidents, empowering organizations to enhance safety and prevent future occurrences. Learn more about Intelex

This is Open Source Incident Management Software

Starting Price: Available on Request

Mobile App
Free Trial
Paras Kela
Researched and Written by Paras Kela | Last Updated: November 25, 2025