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innRoad Reviews
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Overall innRoad Reviews
Here's an unbiased review of innRoad. Discover how innRoad users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
innRoad Pros and Cons
"Its user interface is very user-friendly and provides ease of access. Its good for those who want speed with accuracy."
"The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about the system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock, and case workers are there to assist with guidance. There are online tools and tutorials."
"Evolutionary adaptation made by a genius."
"Slow. I find it quite laggy sometimes. I keep waiting for the app to open, and it asks for login multiple times."
"Some minor suggestions: We are waiting for a code change to ensure we do not close out a reservation with a neg/pos balance. We envision a color change when checking out so that staff and audit are alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand."
"More exposure to all social media outlets so that more bookings can be converted into sales."
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Hear directly from customers who have used innRoad. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
VIKAS
Owner
Used the software for : Less than 6 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
It helped ease my workload. I recommend it for all business owners. The user interface is user-friendly and provides a feedback mechanism to rectify errors in data evaluation.
innRoad After Sales Service Rating
What do you like best about innRoad?
Its user interface is very user-friendly and provides ease of access. Its good for those who want speed with accuracy.
What do you dislike about innRoad?
Slow. I find it quite laggy sometimes. I keep waiting for the app to open, and it asks for login multiple times.
What features is innRoad currently missing?
Not much
What other products like innRoad have you used or evaluated?
Inxia
Waleed F.
manager
Used the software for : Less than 6 months (Daily)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Overall, the new software is an improvement over the previous ever-changing version. Many more user-friendly features have been added, making it more natural for the average computer user (who, like me, may not spend a lot of time sitting at a desk with a computer) to use.
innRoad After Sales Service Rating
What do you like best about innRoad?
The system is full of options but easy to use. Training and trainers are thorough and knowledgeable about the system and patient throughout the process. They are very fast and can get you up and running quickly. Support is around the clock, and case workers are there to assist with guidance. There are online tools and tutorials.
What do you dislike about innRoad?
Some minor suggestions: We are waiting for a code change to ensure we do not close out a reservation with a neg/pos balance. We envision a color change when checking out so that staff and audit are alerted to the open balance. Another suggestion is to ensure that the night tech team is trained enough to understand the issue at hand.
What features is innRoad currently missing?
no its very help full
What other products like innRoad have you used or evaluated?
Cloudbeds eZee Absolute SevenRooms
Umesh
Guest service agent
Used the software for : 2+ years (Daily)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Make fundamental time changes and modifications to bookings on any device with Wi-Fi. User-friendly for both clients and personnel.
innRoad IOS App Experience
innRoad After Sales Service Rating
What do you like best about innRoad?
Evolutionary adaptation made by a genius.
What do you dislike about innRoad?
More exposure to all social media outlets so that more bookings can be converted into sales.
What features is innRoad currently missing?
Keep up the great work , by evolving each day
What other products like innRoad have you used or evaluated?
Room master inquest
How innRoad is better/different from its competitors?
Cloud based so excessive from any where on the planet, customer service top notch always empathetic and willing to help
Rebecca R.
Front Desk Manager
Used the software for : Less than 6 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
InnRoad is easy software to learn and use. The reservation site is intuitive, and training for the software is simple. The support team isn't domestic, which can create language barriers, but they quickly respond to inquiries. There are areas in the software that could be modernized or improved, such as the room block feature, but they often update to enhance the quality of the experience.
innRoad Mobile App Experience
innRoad After Sales Service Rating
What do you like best about innRoad?
How easy is it to use? You can tell that thought was put into how they set up creating reservations and checking in guests.
What do you dislike about innRoad?
How easy is it to use? You can tell that thought was put into how they set up creating reservations and checking in guests.
What features is innRoad currently missing?
Stayover service selection on reservations
What other products like innRoad have you used or evaluated?
Our hotel switched to InnRoad from Skytouch HOS. While I had very high hopes for this switch, I would say it is a lateral switch at best. InnRoad is much more intuitive than Skytouch and makes the front end side very easy, but Skytouch has better support and easier use on the backend.
How innRoad is better/different from its competitors?
I like that InnRoad takes suggestions from users and will make changes to support them. They are a forward thinking company.
Jennifer
Reservationist
Used the software for : 2+ years (Daily)
Company Size :1-10 employees
Verified Reviewer
Verified User
Review Source: Organic
InnRoad makes it easy to manage reservations from anywhere in the world. The software is easy to use, and the customer support is excellent. We have used InnRoad for several years now and always enjoy the experience and ease of use.
What do you like best about innRoad?
Great customer care, support, and instruction.
What do you dislike about innRoad?
The company seems to have moved to more email-based tech support, and it is also working for us.
What features is innRoad currently missing?
We have not yet implemented gift certificates, but that is my user error and not InnRoads.
What other products like innRoad have you used or evaluated?
We surveyed a few other companies before going with InnRoad. InnRoad was the best and still is.
How innRoad is better/different from its competitors?
Ease of use and customer care.
Manny &.
Manager
Used the software for : 6-12 months (Daily)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
The only complaint I have, even though the software is excellent, is that I wish it were more compatible with some of the other software we use. On the other hand, it is easy to use. We could also have more access to customer service.
innRoad IOS App Experience
innRoad After Sales Service Rating
What do you like best about innRoad?
The ease of use.
What do you dislike about innRoad?
The ability to contact customer service is difficult. Once I was able to contact them, I had no problems.
What features is innRoad currently missing?
just the ability for it to communicate more effectively with Booking.com
What other products like innRoad have you used or evaluated?
Other software like Mircosoft Word, excel, and publisher. No other PMS
How innRoad is better/different from its competitors?
unsure
Richard K.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
innRoad offers a very useful and capable management tool to help run our property. Helpful features include a practical dashboard, user-friendly housekeeping, efficient reporting options, and key software integrations. Customer support is top-notch and in a class of its own. We are very pleased with the product, and the staff are phenomenal to work with. Highly recommended!
What do you like best about innRoad?
Efficient, user-friendly, and capable features such as the dashboard, housekeeping, guest folios, reports, task management, and revenue management.
What do you dislike about innRoad?
Efficient, user-friendly, and capable features such as the dashboard, housekeeping, guest folios, reports, task management, and revenue management.
Do you think innRoad delivers value for the money spent?
Yes
Are you satisfied with innRoad features?
Yes
Did implimentation of innRoad was easy?
Yes