Best Inside Sales Software

Best inside sales software options are HubSpot Sales, Salesforce CRM, ConnectWise Manage, Pipedrive, and Zoho CRM. These inside sales solutions helps to nurture and manage the leads.

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List of 20 Best Inside Sales Software

Showing 1 - 20 of 50 products

Category Champions | 2024

All-in-one marketing platform for less than $1

EngageBay is a simple, powerful, all-in-one marketing, sales and service automation software with free CRM for startups and growing businesses. EngageBay helps you automate your marketing, sales and support by combining lead generation, email marketing, marketing automation, CRM & social media engagement, helpdesk, and ticketing. Read EngageBay Reviews

Most Reviewed

Category Champions | 2024

Freshsales is a sales CRM solution by Freshworks. With a highly intuitive user interface and a robust set of features including AI-based lead scoring, intelligent workflow automation, and visual deal pipeline, Freshsales gives businesses everything they need to manage their sales in a hassle-free package. Read Freshsales Reviews

Emergents | 2024

Call center software for startups and small teams

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Category Champions | 2024

Software by Servetel Communications

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews

Category Champions | 2024

Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close A simple CRM starting at $14.90 per user per month subscription. Read Pipedrive Reviews

Contenders | 2024

VanillaSoft is simply the most creative Inside Sales Software for sales teams and phone saller. It is a web-based inside sales software. It includes flexible data management, email, call record etc. Read VanillaSoft Lead Management Reviews

Emergents | 2024

RingDNA is one of the best inside sales software solutions. It is helping us to be exponentially more productive and Hands-down the top workflow of any telephony solution. It is very smart and amazing integrated of call recording, tracking and call center within CRM. Learn more about RingDNA

Emergents | 2024

Software by Electronic Voice Services, Inc

EVS7 is one of the best inside sales software solultion. It is a less time-consuming for users and sales team.they support some instruments like transparency between visitors and users so it gives success to the website. Learn more about EVS7

Category Champions | 2024

Cost effective enterprise CRM software

iCRM is complete and comprehensive CRM platform for the small and large size Businesses, It's an award winning user friendly CRM platform which is fully customisable to adopt even a complex requirements/process flows of any Industry oriented customer, It is a comprehensive platform to cover up your Sales, Marketing and Support automation in a single solution. Read iCRM Reviews

Emergents | 2024

#1 action-focused CRM for small business.

OnePageCRM is a simple sales CRM ideal for small to medium sized businesses. It is one of the easiest CRM's on the market and converts the complexity of CRM into a dynamic to-do list Read OnePageCRM Reviews

Emergents | 2024

All-In-One Lead Management Solution

LeadMaster is all-in-one cloud based solution for lead management software, customer realationship management & inside sales. LeadMaster's Opportunity & Pipeline Management helps you nurture and convert more leads. Read LeadMaster Reviews

Emergents | 2024

The world’s first messaging-powered CRM.

amoCRM is web-based Inside Sales system with integrated with powerful Sales tool. Delivery lead scoring and nurturing, email marketing and sales analytics tool. Supports custom field creation, unique tags that allow to user to manage sales and contacts. Read Kommo Reviews

Emergents | 2024

All-in-one inside sales software

Inside Sales Box is all-in-one Inside Sales software that helps to convert more visitors into customers. Completely suits for startups to enhance their contacts, get relevant traffic, Lead management, Predictive dialer, and Email Tracking. Learn more about Inside Sales Box

Category Champions | 2024

Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews

Emergents | 2024

Call Center system for auto-dialling, predictive d

Newfies-Dialer is a full featured call center system which is multi-tenant and has billing for your tenants. The Dialer can be used for Predictive Dialing, Auto-Dialling, SMS delivery, Voice Broadcasting and Inbound Calling. Learn more about Newfies-Dialer

Contenders | 2024

Land More Leads, Close More Deals

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. Read LeadSquared Reviews

Contenders | 2024

OneHash CRM is marching with a mission to lend a helping hand to growing SMBs with a platform that would be like an angel in disguise for them. An affordable cloud-based stable, flexible, cost-effective, user-friendly, highly agile and fully featured platform. Read OneHash CRM Reviews

Emergents | 2024

The Modern Revenue Workspace™

Integrate sales communication for email tracking and sales calls to track all communication activities in one platform, and use engagement to trigger your next activity. Learn more about Salesloft

Contenders | 2024

phoneburner is empowering numbers of clients and millions of calls. It helps to approach 447% more customers per hour. Having CRM to manage and sort prospect in a very efficient manner, for that there is no require any additional software. Read PhoneBurner Reviews

Contenders | 2024

CrankWheel is the web-based Sales Management platform and completely manage all the features of Inside sales companies. It offers live sales presentations and customers a way to request product demo in real-time by providing Request Demo button on your website and convert the number of customers. Read CrankWheel Reviews

best inside sales software guide

Inside sales methodology is increasingly popular among businesses due to its low cost and high ROI potential. With inside sales, activities are done from one's own home or workplace or any chosen location.

Products or services are sold remotely by phone, email, or over the Internet. This is unlike traditional techniques, which require interaction with prospects face to face.

The trend is growing more and more popular because of the ease brought by technological advancements and the efficiency it provides, allowing sales teams to contact a greater number of prospects without the need for in-person interactions.

However, sales team members still require a good platform to organize daily activities and enhance efficiency. So let’s take a look at some inside sales software and some top inside sales tools used by successful teams.

What Is Inside Sales Software?

Inside sales software is basically everything that helps sales personnel carry out their operations remotely. A range of solutions could be considered inside sales tools, inside sales CRMs, and inside sales tracking software for different use cases. 

Representatives use these solutions to streamline processes, automate repetitive tasks, and provide insights to enhance the overall efficiency and effectiveness of their workflows. Inside sales are also sometimes referred to as remote or virtual sales.

Four Stages of the Inside Sales Cycle

Four key stages typically encompass the full sales cycle, and there are solutions that support teams at each stage. The four stages of insale sales include:

four stages of the inside sales cycle

Stage 1 - Prospect

At this stage, you identify and capture potential leads through various channels, including social media, email, and web forms. With the help of inside sales tools, you find new prospects and collect relevant data, such as their contact information, company details, and social media activity.

Stage 2 - Qualify

Once prospects have been identified, the next step is to qualify them. Here, you evaluate and prioritize leads based on factors like budget, authority, need, and timeline. You also assess the potential value of each lead and enable teams to focus their time and resources more effectively.

Stage 3 - Engagement

After qualifying leads, communication is then established through various channels. At the engagement stage, you focus on building relationships with prospects and guiding them through the sales funnel.

Inside sales software with personalized email templates and call-handling features, are examples of tools you can use to help teams communicate effectively with leads.

Stage 4 - Meeting

The meeting stage is where teams aim to close deals with their leads. Here, you pan and meet with qualified leads to discuss their needs and offer them solutions.

At this stage, inside sales tools come in handy for scheduling, coordinating, and conducting meetings with prospects.

After the discussions, you can see the insights into call analytics and get coaching to help your teams refine their approach.

Why Is Inside Sales Software Necessary?

The way selling is done is always changing. Today, remote selling has become increasingly common as it helps businesses overcome geographical constraints, achieve better and more effective lead management, and greatly contributes to their ability to close deals faster. 

why is inside sales software necessary

Businesses need to adapt to these changes, and inside sales software helps you do just that. Inside sales software is necessary for organizations due to the following reasons: 

  1. Process digitization

The organic shift in the way we work has naturally increased sales teams’ dependence on digital communication. People are relying more and more on technology to communicate with prospects and close deals. These tools provide technology that is specifically designed not just to facilitate this communication but also to manage the entire process digitally.

  1. Efficiency and productivity

Inside sales software provides automation capabilities that help teams do things like lead capturing, follow-up communication, and scheduling much faster and more efficiently. This leaves them more time and resources to focus on building relationships with their clients and actually closing deals.

  1. Data-driven decision-making

By using these tools, teams gain access to real-time data and analytics on critical metrics like customer behavior, engagement, and lead quality. This data-driven approach can significantly improve sales strategies and produce much better results.

  1. Scalability

You get a robust and efficient sales process that scales with your operations as your business grows. You can easily accommodate bigger teams and larger customer databases without compromising on quality or overloading your systems and maintaining a seamless experience for both your customers and your start throughout.

  1. Improved customer experience

By providing teams with tools that streamline communication and allow for personalization, these solutions help create a more tailored and enjoyable experience for prospects and customers, increasing the likelihood of conversions and repeat business.

Major Benefits Of Inside Sales Software

Let's explore the major advantages of using inside sales software besides boosting efficiency. Inside sales tools offer a whole host of benefits that aid businesses in closing more deals and increasing revenue.

major benefits of inside sales software

  1. Increased productivity

The productivity benefits touch on almost every aspect of sales operations. One example is how using automated dialers and call handling can significantly increase the number of calls per day teams make, as they spend a lot less time and effort on manual dialing.

Using integrated inside sales CRM software and email tracking can inform the prioritization of outreach efforts based on customer engagement and result in a significant increase in the success rate of sales calls and meetings.

  1. Better sales tracking

The best inside sales software tools offer real-time monitoring of sales activities and performance, enabling managers to identify and address issues promptly. 

Customizable dashboards and visualizations offer an overview of sales activities, helping to identify trends, patterns, and potential bottlenecks within the sales funnel. Inside sales management tools also have Activity Tracking features that can record sales activities like calls, emails, meetings, and tasks and provide visibility into how teams are interacting with prospects.

  1. Automated outreach

You can automate follow-up emails and other outreach efforts, ensuring consistent communication with leads. 

Teams can create personalized email sequences and set triggers for automated follow-ups based on certain actions like opening an email, clicking a link, or visiting a webpage.

Automated outreach features also enable teams to nurture prospects throughout the sales process with much less effort –– for example, by creating and scheduling a series of messages to be sent over time, ensuring consistent engagement.

  1. Improved lead management

Inside sales tools help streamline the lead management process, providing enhanced organization of leads throughout the sales funnel. They can enable you to create custom lead views that display leads based on specific criteria, such as lead source, status, or industry. 

You can also assign scores to leads based on their likelihood to convert, route leads to the appropriate sales rep based on predefined rules, track and log all lead interactions, including calls, emails, meetings, and a lot more.

  1. Increased sales and revenue

By optimizing sales processes, these solutions help boost conversion rates, ultimately leading to increased sales and revenue. 

Your team can customize your sales process to align with your team’s specific methodology, automate the identification of high-potential leads, make informed decisions based on real-time information, and much more.

  1. Resource efficiency

With the data and insights these tools produce, businesses can allocate resources more effectively, cutting the time and effort that would be wasted on low-priority tasks. Apart from things like time management and automation, there are efficiency gains that come from enhanced collaboration, performance tracking, and improved training and onboarding tools that ensure every part of the team makes the most of their abilities and the tools available to them.

  1. Improved communication

Inside sales software have tools like live chat and shared calendars facilitate seamless communication between team members, improving collaboration. Sharing info and resources also gets much easier.

Using inside sales software, your team will benefit from a centralized platform that consolidates communication media like emails, phone calls, social media, and live chat. Teams can also easily share notes, files, and other relevant information.

  1. Agile methodology

Inside sales tools enable teams to adapt quickly to change. Your team can take advantage of the available software to facilitate constant learning and improvement and ensure that your teams can quickly respond to changing customer needs, market conditions, and business goals. A higher level of responsiveness helps business organizations adapt to new situations quickly and gain a competitive advantage.

  1. Easy prediction

Inside sales software often include predictive analytics tools that can analyze historical data, trends, and patterns to generate forecasts about future sales performance, customer preferences, and market developments. Advanced predictive analytics help decision-makers have clear data visibility and make informed decisions for the business.

  1. Scalability

Inside sales software supports business growth, allowing teams to scale their operations seamlessly and providing functionality that addresses the need for advanced features to support changes in customer volume, data storage needs, sales processes, and team structures. This means organizations can scale up or down according to business needs as inside sales tools have a high level of scalability.

  1. Task automation

By automating routine tasks, you can reduce the risk of human error, improve the quality of some tasks, cut completion times, and streamline the sales process. There are tools for everything from email automation to lead scoring and prioritization, call scheduling, data entry, reporting, workflow automation, and more.  This helps sales team members save time and focus on more strategic objectives.

Common Features of Inside Sales Software

To efficiently manage sales activities, businesses need to be able to automate, streamline, and track crucial operations. Here are some of the common features that most inside sales software comes with to help companies to accomplish business goals.

features of inside sales software

  1. Appointment setting/augmentation

Appointment setting and augmentation help teams schedule meetings, follow-ups, and appointments with prospects more efficiently. It syncs with their calendars and ensures no potential sales opportunities are missed.

  1. Predictive analytics

Inside sales tools use data to predict sales outcomes and inform decision-making. Predictive analytics uses historical data and advanced algorithms to forecast future sales performance, identify patterns in customer behavior, and provide insights into the most effective sales strategies. 

  1. Dialers and call handling

Inside sales software help manage phone-based sales activities, enhance productivity, and maintain accurate records. These tools often include integrated dialers that allow teams to make, receive, and manage calls directly from the platform. They can also provide call recording, voicemail drop, and automatic call logging.

  1. Lead scoring and qualification

Automated lead scoring and qualification processes help prioritize and manage leads. Inside sales tools help teams prioritize their leads by assigning scores based on factors such as demographics, online behavior, and engagement with the company. High-scoring leads are considered more likely to convert and are prioritized for follow-up.

  1. Off-page lead capture

Inside sales tools can capture leads from external sources, helping teams collect contact information from various sources, such as social media platforms, email signatures, and web forms. This data is then automatically imported into your CRM.

  1. Email templates

Pre-built email templates help teams craft professional, consistent messaging. Use email templates to save time and increase consistency by allowing teams to easily create and send personalized, professional emails. You can also take advantage of advanced email tracking to monitor opens, clicks, and replies, and gauge prospect engagement.

  1. Live chat tools

Real-time chat tools facilitate instant communication with prospects and customers. Live chat tools facilitate real-time communication between teams and website visitors, allowing for instant engagement and quicker response times. This feature helps capture leads and provide personalized assistance, increasing the likelihood of conversion.

  1. Playbooks/scripting tools

Guided scripts and playbooks help teams navigate conversations with prospects. Inside sales tools help teams deliver consistent and compelling sales pitches by providing them with customizable scripts and guidelines. Playbooks and scripting tools help ensure that all team members are on the same page and are following best practices for effective communication with prospects.

Types Of Inside Sales Software 

Inside teams rely on a variety of software solutions to address different aspects of the sales process and provide a comprehensive approach to managing customer relationships:

types of inside sales software

  1. CRM (Customer relationship management)

Inside sales CRM software is essential for managing customer information, tracking interactions, and organizing sales pipelines. Inside sales CRMs enable teams to have a unified source of truth for customer data, making it easier to access and update information.

  1. Lead generation

Lead generation software helps inside teams identify and connect with potential customers. It can help teams find new prospects, gather contact information, and initiate conversations that could lead to sales opportunities.

  1. Lead nurturing

Lead nurturing tools help teams build and maintain relationships with prospects throughout the sales process. They offer automation features to create targeted, personalized outreach campaigns that guide prospects down the sales funnel and keep them engaged.

  1. Meeting schedulers

Scheduling meetings is made easier with a wide variety of inside sales software. You can book meetings with teams, without having to email back and forth, all while ensuring both parties have a clear understanding of the appointment details.

  1. Inside sales tracking & reporting

Inside sales tracking software offers insights into sales performance and activity tracking and enables you to measure the success of inside sales efforts. They provide in-depth analytics on sales performance, enabling teams to identify trends, monitor rep performance, and adjust strategies.

  1. Inside sales automation

Inside sales automation tools can help sales teams save time and effort by automating repetitive tasks. These tools enable you to automate email campaigns, lead scoring, and follow-ups and focus on such important tasks as building relationships with customers and closing deals.

Top 5 Inside Sales Tools

Free Trial
Starting Price


14 Days



Microsoft Dynamics 365

30 Days

Yes $40/mo


7 Days




14 Days




14 Days



Choosing the ideal inside sales tool from the plethora of options available on the market can be challenging, so let's take a look at some of the top inside sales solutions that can streamline your sales process and enhance your team's productivity.

  1. Salesforce


Salesforce offers robust features for managing leads, tracking sales activities, and automating processes. It is a Customer Relationship Management (CRM) software that allows businesses to manage customer data, operations, and marketing campaigns in the cloud.


  • Lead management
  • Forecast management
  • Mobile CRM solutions for business
  • Activity management
  • Pipeline and forecast management
  • Sales automation
  • Files sync and share
  • Data management


  • Wide range of features 
  • Integrations with a wide range of platforms
  • Cloud-based architecture enables easy collaboration
  • Cloud-based data can be accessed from anywhere


  • Can get expensive
  • User interface can be complex and overwhelming for new users


  • Starter: $25 per user per month
  • Professional: $75 per user per month
  • Enterprise: $150 per user per month
  • Unlimited: $300 per user per month
  1. Microsoft Dynamics 365

Microsoft Dynamics365

Microsoft Dynamics 365 CRM solution provides advanced analytics, tracking, and automation capabilities to optimize sales operations. It is a module-based collection of intelligent business apps that are aimed at providing improved operational efficiency and transformative customer experiences, allowing businesses to become more proactive, reduce complexity, and decrease costs.


  • Lead and opportunity management
  • Relationship insights
  • Sales performance
  • Sales forecasting
  • Product catalog
  • Sales collaboration
  • Mobile sales


  • Wide range of features 
  • Integrations with a wide range of platforms
  • Offers both CRM and ERP capabilities
  • Native integration with other Microsoft products


  • The interface can be complex and difficult to navigate
  • Pricing can be expensive for larger teams or businesses that need advanced features


  • Viva Sales: $40 per user per month
  • Sales Professional: $65 per user per month
  • Enterprise: $95 per user per month
  • Premium: $135 per user per month
  • Relationship Sales: $162 per user per month
  1. AirSlate


AirSlate is a no-code business automation platform. It has a host of features that helps sales teams enhance efficiency and increase bottom-line results. It allows users to develop and manage workflows, automate document generation, and link with major CRMs and productivity applications, thus streamlining and increasing efficiency.


  • Document management
  • E-signature
  • Form creation
  • Workflow automation
  • Integration
  • Analytics


  • User-friendly 
  • E-signature capabilities can help sign and process documents quickly
  • Advanced security features


  • The mobile app does not offer the same level of customization
  • Reporting and analytics capabilities offer limited granularity and detail


  • Starter: $19 per user per month
  • Growth: $79 per user per month
  • Enterprise: $399 per user per month
  • Automation Suite: $799 per user per month
  1. SignNow


SignNow is an eSignature solution that simplifies the contract signing process, helping to close deals faster. The tool allows you to upload documents, add text and various fields, including signature and date, manage templates, and sign and send documents.


  • Document signing
  • Form filling
  • Integration
  • Security


  • Easy to use
  • Affordable 
  • Secure
  • Integration with major platforms like Salesforce and Google Drive


  • The feature set relatively limited
  • Some users report UI issues


  • Business: $8 per user per month
  • Business Premium: $15 per user per month
  • Enterprise: $30 per user per month
  • Business Cloud: $50 per user per month 
  1. Slack


Slack, which is also owned by Salesforce, is a team collaboration application that improves efficiency by facilitating communication across inside teams. With Slack, teams of all sizes can communicate, share documents and files, as well as have audio and video calls.


  • Messaging
  • Channels
  • File sharing
  • Integration
  • Search
  • Customization
  • Calls


  • Free plan available
  • Help teams communicate and collaborate efficiently
  • Integrations with a wide range of other tools


  • Some users find the unique UI and workflow creation process difficult
  • Presents privacy concerns, especially for large organizations as all communication data is stored on Slack’s servers


  • Limited free plan
  • Pro: $7.25 per month
  • Business Plus: $12.50 per month
  • Enterprise Grid: price available on request

Market Trends Related To Inside Sales Software

Market trends are continuously evolving as technology improves, emphasizing AI-driven solutions, seamless integration, greater collaboration, tailored customer experiences, and increasing automation to optimize processes. 

market trends related to inside sales software

Here are three ways in which inside sales software and tools are evolving today:

  1. Integration of AI and machine learning

Artificial intelligence (AI) and machine learning are increasingly being integrated into inside sales software to enhance predictive analytics and improve decision-making, leading to better sales outcomes.

  1. Cloud-based solutions for remote work

The rise of remote work is driving the demand for cloud-based inside sales solutions, which enable teams to collaborate from anywhere and access critical sales data in real time.

  1. Omnichannel communication integration

The adoption of omnichannel communication strategies is leading to a greater focus on seamless integration between inside sales software and various communication platforms. This integration can improve communication and increase the effectiveness of inside sales activities.

Cost of Inside Sales Tools

The cost of inside sales software varies depending on factors like the size of your team, the features required, and the vendor. Generally, these tools are priced on a per-user basis, with costs ranging from $25 to $300 per user per month. Most software providers offer tiered pricing plans to accommodate different business needs, with some offering free trials or freemium plans. It is essential to evaluate your specific requirements and budget to choose the right software for your organization.


Inside sales software is crucial in modern-day sales activities and workflows. With the tools we have provided here, you can take significant steps to streamline your processes, improve productivity, and at the end of the day boost revenue. 

By leveraging the right tools and following best practices, you can optimize your operations and achieve greater success. 

Do even more by partnering with experienced Salesforce experts like OMI and further enhance your team's effectiveness with industry-leading tools and strategies tailored to your business needs.

Last Updated: March 13, 2024