What is Intercom?

Our vision is to fundamentally change the way that web and mobile businesses connect with their customers. Guide new users of your app to become active customers with Intercom's automated email and in-app messages, triggered by time or behavior.

Pricing

Intercom Starting Price

Awards
Intercom Award

Our Awards and Recognition

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Key Features of Intercom

Here are the powerful features that make Intercom stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Email Integration
  • Marketing Automation
  • Content Management System
  • Lead Management
  • Contact Management
  • Channel Management
  • Live chat system
  • Affiliate Management
  • Analytics
  • Channel Analytics
  • Search Marketing
  • Landing Pages
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Reporting
  • Dashboard
  • Notifications
  • Email Marketing
  • Performance Analysis
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Intercom Specifications

Get a closer look at the technical specifications and system requirements for Intercom. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Windows
Language Support :
English
French
German
Japanese
Portuguese
Spanish
Business :
StartUps
SMEs
Enterprises
Available Support :
Email
Live Support
Company Details :
Company Name : Intercom
Headquarter : San Francisco, California
Website : Visit Website
Full Address : 55 2nd St, 4th Fl., San Francisco, CA 94105
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Overall Intercom Reviews

Here's our unbiased review of Intercom. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 6 Reviews

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

6 Intercom Reviews

Hear directly from customers who have used Intercom. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Eliza N.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 15, 2020

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Sujata

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 12, 2017

Beneficial solution to maintain happy customers

As a brand manager of an MNC, I was given the task to integrate mobile and web communication and develop a centralized communication infrastructure for our customers. It was then I started using Intercom and given its wide range of features and an array of benefits, today, my company is happy with my decision. The customer engagement software quickly integrates our customer messages and sends real-time emails and notifications to our consumers. What more does a brand want?

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Shailaja

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 12, 2017

Very ethic solution for marketing automated with interacting the customers

Working in the marketing department was becoming more than hectic until our team leader installed Intercom within our systems. Since then, the customer engagement software has been helping us in our day-to-day activities. Today, we have streamlined all our procedures and work systems and have become more efficient. With this solution, we can do everything from interacting with customers on a regular basis to sending emails, offers, and notifications. In short, Intercom has been a boon to our organization. 

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Prakash

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Jun 12, 2017

Reliving and relaxing customized solution and a mobile app

Now that I am using Intercom, I hardly need to worry about customization and integration. The customer engagement software has changed the entire dynamics of the web and mobile communication. Our employees are more than happy with its interactive features, customized functionality, quick integration, and automation. Using this solution, they can send automated emails and notifications to our customers. Its in-app facility is another great feature for targeting people through their mobiles.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Mruga

Used the software for : 2+ years

Company Size :51-200 employee

4.0

May 11, 2017

Smart and customized solution for customer loyalty software.

Intercom is a customer engagement software that I used to run a messaging campaign for my fashion brand. It gave me the desired result. Great concept. Easy to use. It does not cost too much, therefore, can be bought easily. This web-based software can be used to create a buzz about your brand in the market. Try this out, you won’t regret the decision!

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Premjibhai

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Mar 06, 2017

Intercom is a really a satisfying, efficient and user-friendly marketing automation software

Intercom is a really a satisfying, efficient and user-friendly marketing automation software. To create automated marketing campaigns, I would highly recommend Intercom. With this software, customization and specific email triggering towards user base segments is possible. Within a very short period of time of implementing Intercom, my team has found that capturing of customer information has doubled! This has allowed them to track their position, and figure out and track their destination.To take customer tracking to the next level, definitely try Intercom. The customer service has really been patient and all the techs in the team are knowledgeable. It's been a real game changer in the marketing automation field.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

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Intercom FAQs

What are the top 5 features for Intercom?

The top 5 features for Intercom are:

  • Email Integration
  • Marketing Automation
  • Content Management System
  • Lead Management
  • Contact Management
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