What is Ipiphany?

Touchpoint Ipiphany helps you read & analyse large volumes of open ended (unstructured) digital feedback text & CRM data in minutes. Uncover & draw valuable insights into factors influencing changes in your brand or product perception.

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Key Features of Ipiphany

  • Case Management
  • CRM Analytics
  • Developer API
  • Performance Metrics
  • Customer Feedback
  • Real Time Reporting
  • Event Triggered Actions
  • Data Management
  • Data Capture
  • Content analytics
  • Data Analysis Tools
  • Customer Segmentation
  • Sentiment Analysis
  • Churn Management
  • Benchmarking
  • Data Analysis
  • Data Visualization
  • Predictive Analytics
  • Customer Engagement
  • For Education
  • Keyword Tracking
  • Data filtering
  • Analytics
  • Data Import / Export
  • Reports
  • Dashboard Creation
  • Multi-Channel Collection
  • Text Analysis
  • Trend Analysis
  • Segmentation
  • For Healthcare
  • Text Analytics
  • NLP for Conversational Engagement
  • Role Based Access Control
  • Branch workflows based on dynamic if-then analysis
  • Reporting and Analytics
  • Customer Data
  • User Journeys
  • GDPR Compliance
  • Personalization
  • Behavioral Analytics
  • AI / Machine Learning
  • Multi-Language
  • Customer Journey Mapping
  • ROI Tracking
  • Attribution Modeling
  • Data Extraction
  • Visual Analytics
  • Statistical Analysis
  • Qualitative Comparative Analysis
  • Quantitative Content Analysis
  • User Research Analysis
  • Machine Learning
  • Graphical Data Presentation
  • Behavioral Mapping
  • User Research
  • Language Detection
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Ipiphany Users


  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets


  • Deployment:

    Cloud Based

  • Payment:

    Monthly, Yearly

  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English

Company Details

Company Name :

Touchpoint Group

Headquarter :


Website :

Visit Website

Full Address :

117 St George's Bay Rd, Textile Centre, Level 3, Suite 3.8, Parnell, Auckland 1052 New Zealand

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Ipiphany Description

Ipiphany will read & analyse your unstructured feedback & CRM data in minutes with AI. Uncover key factors influencing changes in brand or product perception and engagement. Find out in detail issues as to why your NPS score is decreasing or why satisfaction has changed.

Touchpoint Ipiphany can define the root-cause, mitigate issues and rank them on business impact giving you key insights into what to action first. The outcomes: increased customer satisfaction and retention, increased business efficiencies and reduced costs.

Designed for large scale organisations in the finance, banking and utilities sector, Ipiphany has also been utilised by market research firms. Touchpoint Group is ISO 27001 and PCI DSS security certified so you know your data is in safe hands.

Alternatives of Ipiphany

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What are the top 5 features for Ipiphany?

The top 5 features for Ipiphany are:

  • Case Management
  • CRM Analytics
  • Developer API
  • Performance Metrics
  • Customer Feedback
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