Ipiphany

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Overview
Features
Specifications
Company Details
Description
User Reviews
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What is Ipiphany?

Touchpoint Ipiphany helps you read & analyse large volumes of open ended (unstructured) digital feedback text & CRM data in minutes. Uncover & draw valuable insights into factors influencing changes in your brand or product perception.

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Ipiphany Screenshots

Key Features of Ipiphany

Case Management
CRM Analytics
Developer API
Performance Metrics
Customer Feedback
Real Time Reporting
Event Triggered Actions
Data Management
Data Capture
Content analytics
Data Analysis Tools
Customer Segmentation
Sentiment Analysis
Churn Management
Benchmarking
Data Analysis
Data Visualization
Predictive Analytics
Customer Engagement
For Education
Keyword Tracking
Data filtering
Analytics
Data Import / Export
Reports
Dashboard Creation
Multi-Channel Collection
Text Analysis
Trend Analysis
Segmentation
For Healthcare
Text Analytics
NLP for Conversational Engagement
Role Based Access Control
Branch workflows based on dynamic if-then analysis
Reporting and Analytics
Customer Data
User Journeys
GDPR Compliance
Personalization
Behavioral Analytics
AI / Machine Learning
Multi-Language
Customer Journey Mapping
ROI Tracking
Attribution Modeling
Data Extraction
Visual Analytics
Statistical Analysis
Qualitative Comparative Analysis
Quantitative Content Analysis
User Research Analysis
Machine Learning
Graphical Data Presentation
Behavioral Mapping
User Research
Language Detection

Ipiphany Users

Business

Freelancers
StartUps
SMEs
Agencies
Enterprises

Available Support

Email
Phone
Live Support
Training
Tickets

Specifications

Deployment:
Cloud Based
Payment:
Monthly, Yearly
Api
Customization
Mobile Support

Desktop Platforms

Web App
Windows
Mac

Mobile Platforms

Android
iOS

Language Support

English

Ipiphany Categories on SoftwareSuggest

Customer Feedback Software

IT Software

Customer Engagement Software

Customer Experience Management Software

Customer Database Software

Customer Data Platform

Company Details

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Company Name :

Touchpoint Group

Headquarter :

Auckland

Website :

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Full Address :

117 St George's Bay Rd, Textile Centre, Level 3, Suite 3.8, Parnell, Auckland 1052 New Zealand

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Ipiphany Description

Ipiphany will read & analyse your unstructured feedback & CRM data in minutes with AI. Uncover key factors influencing changes in brand or product perception and engagement. Find out in detail issues as to why your NPS score is decreasing or why satisfaction has changed.

Touchpoint Ipiphany can define the root-cause, mitigate issues and rank them on business impact giving you key insights into what to action first. The outcomes: increased customer satisfaction and retention, increased business efficiencies and reduced costs.

Designed for large scale organisations in the finance, banking and utilities sector, Ipiphany has also been utilised by market research firms. Touchpoint Group is ISO 27001 and PCI DSS security certified so you know your data is in safe hands.