Best Issue Tracking Software
Popular Issue Tracking Software includes Jira, GitHub Issues, ClickUp, Linear, and Asana. These solutions help teams track bugs, manage tasks, prioritize issues, collaborate, and improve project delivery.
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Most Popular Issue Tracking Software
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List of 20 Best Issue Tracking Software
Category Champions | 2026
Product Description
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Its customizable, convenient to use, and doesnt cost you a fortune. Part of Zohos 45+ strong suite of business software. Read More About Zoho Desk
Zoho Desk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Knowledge Base
- Team Collaboration
- Escalation Management
- Customizable Dashboards
- Ai And Chatbots
- Time Tracking
- Macros
- Sla Management
- View all Features
Zoho Desk Features and Usability-Based User Satisfaction Score
User Sentiment
Users generally praise Zoho Desk for its intuitive interface, strong automation, flexible customization, omnichannel ticketing, and good value, noting helpful customer support. Recurring negatives include a learning curve for advanced features, occasional performance or sync lags, limited mobile functionality, and complex reporting.
Emergents | 2026
Product Description
Sheetify CRM turns Google Sheets into a complete business management tool without the hassle of monthly fees. Built for small and growing teams, it gives you lifetime access to powerful CRM features, regular updates, and everything you need to stay organized. Read More About Sheetify CRM
Sheetify CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Lead Tracking
- Workflow Automation
- Contact Management
- Social Media Integration
- Sales Pipeline Management
- Task Automation
- Role Based Access Control
- Activity Tracking
- View all Features
Sheetify CRM Features and Usability-Based User Satisfaction Score
Category Champions | 2026
Product Description
HubSpot Client Management Software helps businesses to keep a complete eye on each and every lead and touch point with those leads to track the lead status. HubSpots lead scoring system helps the sales team reduce the time and effort in filtering out the bulk... Read More About Hubspot CRM
Hubspot CRM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Social Media Integration
- Marketing Automation
- Sales Pipeline Management
- Live Chat
- Lead Management
- Mobile Access
- Deal Tracking
- Email Tracking
- View all Features
Hubspot CRM Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise HubSpot CRM for its ease of use, rich features, integrations, automation and helpful support, especially for sales and marketing teams. Recurring negatives include high costs for advanced tiers, reporting/tracking limitations, occasional data lag or tracking errors, and some navigation/usability kinks.
Category Champions | 2026
Product Description
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk
Zendesk Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Collaboration Tools
- Mobile App
- Ai Powered Bots
- Ticket Views
- Email Integration
- Social Media Integration
- Knowledge Base
- Sla Management
- View all Features
Support Team
$ 19
Agent/Month
Support Professional
$ 55
Agent/Month
Support Enterprise
$ 115
Agent/Month
Suite Team
$ 55
Agent/Month
Zendesk Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise Zendesk for its intuitive interface, robust ticketing, omnichannel support, automation and integrations that improve productivity and response times. Recurring negatives note steep pricing for small teams, a sometimes complex setup and customization, occasional mobile or performance and reporting limitations.
Category Champions | 2026
Product Description
Jira is an issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management features for small, medium, and large teams. Read More About Jira Software
Jira Software Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Backlog Management
- Scrum Boards
- Custom Workflows
- Agile Reporting
- Kanban Boards
- Issue Tracking
- Automation Rules
- Notifications
- View all Features
Free
$ 0
Per Month
Standard
$ 8
Per Month
Premium
$ 15
Per Month
Jira Software Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise Jira's powerful customization, agile features (Scrum/Kanban), dashboards, reporting and integrations that improve collaboration and task tracking. Common complaints note a steep learning curve, complex/configurable UI, occasional performance or server issues, limited mobile experience, and pricing/license concerns.
Category Champions | 2026
Product Description
Trello enables you to organize and prioritize the project in a very good manner with flexibility. It assigns the tasks and avoids all the time-consuming and unnecessary meetings. Periodically share all the details regarding the project with the team. Read More About Trello
Trello Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Dashboard View
- Labels
- Custom Fields
- Checklists
- Card Repeater
- Activity Log
- Timeline View
- Cards
- View all Features
Free
$ 0
Forever
Business Class
$ 10
User/Month
Enterprise
$ 21
User/Month
Trello Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise Trello for its intuitive, flexible Kanban boards, ease of use, collaboration, and cross-device syncing, making task and project management simple for teams and individuals. Recurring negatives include limited advanced features on free plans, mobile UX annoyances, search/automation limits, and occasional clutter.
Category Champions | 2026
Solution to boost your IT team’s performance
Product Description
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read More About ServiceNow ITSM
ServiceNow ITSM Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile App
- Workflow Automation
- Asset Management
- Integration Hub
- Release Management
- Predictive Intelligence
- Service Mapping
- Configuration Management Database (cmdb)
- View all Features
ServiceNow ITSM Features and Usability-Based User Satisfaction Score
User Sentiment
Users find ServiceNow effective and feature-rich for ticketing, ITSM workflows, and reporting, praising usability, integration, automation, and efficiency. Recurring negatives include an outdated or complex UI, occasional performance glitches, limited developer flexibility, and mobile app issues.
Contenders | 2026
Product Description
SmartSheet is the world's leading enterprise SaaS-based collaboration solution for organizations, making it easy to manage and automate work. It combines the ease of use of a spreadsheet with collaborative file sharing. Read More About Smartsheet
Smartsheet Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Budget Tracking
- Gantt Charts
- Integrations
- Reporting
- Mobile Access
- Customizable Workflows
- Forms
- Templates
- View all Features
Free
$ 0
User/Month
Pro
$ 9
User/Month
Business
$ 32
User/Month
Smartsheet Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise Smartsheet for ease of use, strong automation, collaboration, reporting, templates and reliable real-time tracking that improves project organization and productivity. Common negatives include a steep learning/setup curve for advanced features, high pricing, limited mobile customization, and some feature limitations.
Emergents | 2026
Product Description
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer requests coming from multiple channels like email, phone, Facebook, and chat through a centralized helpdesk ticket management system. Read More About HappyFox
HappyFox Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Self Service Portal
- Reporting And Analytics
- Ticket Management
- Customizable Dashboard
- Collaboration Tools
- Mobile App
- Customer Satisfaction Surveys
- Role Based Access Control
- View all Features
POPULAR
$ 19
Staff /Month
MIGHTY
$ 29
Staff/Month
FANTASTIC
$ 49
Staff /Month
ENTERPRISE
$ 69
Staff /Month
HappyFox Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise HappyFox for strong helpdesk features, multi-language support, automation, improved response times and an easy-to-use dashboard that boosts efficiency and customer satisfaction. Recurring negatives note lack of reminder functionality, admin account limitations, knowledge-base setup difficulty, and slowdowns with large contact lists.
Contenders | 2026
Product Description
EcholoN is used by small, medium, and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution. Read More About EcholoN
EcholoN Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Customer Feedback
- Email Integration
- Self Service Portal
- Live Chat
- Knowledge Base
- Problem Management
- Mobile Access
- View all Features
EcholoN Express
$ 5500
One Time
EcholoN Features and Usability-Based User Satisfaction Score
User Sentiment
Customers praise EcholoN for flexible, powerful ITSM functionality, ease of use, strong integration options, configurable workflows, and dependable vendor support at competitive pricing. Recurring negatives note initial setup complexity, occasional client overload/loading delays, and deeper customization requiring time and practice.
Contenders | 2026
Help desk software with asset & project management
Product Description
ManageEngine ServiceDesk Plus is a web-based, easy-to-use help desk and asset management software that integrates ticketing, asset tracking, purchasing, project management, contract management, and knowledge base in one low-cost package. Read More About ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Customizable Dashboards
- Contract Management
- Reporting And Analytics
- Problem Management
- Project Management
- User Survey
- Integrations
- Cmdb
- View all Features
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Features and Usability-Based User Satisfaction Score
User Sentiment
Overall sentiment is positive: users praise ease of use, intuitive interface, mobile access, effective ticket and asset management, and reasonable pricing for startups. No consistent negatives were reported in these reviews.
Contenders | 2026
Product Description
BugHerd is a user-friendly bug tracking tool that simplifies website feedback. Its intuitive interface allows easy pinpointing of issues, real-time collaboration, and seamless task management, enhancing productivity and ensuring efficient project completion for development teams and clients alike. Read More About BugHerd
BugHerd Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Activity Dashboard
- Bug Tracking
- Email Notifications
- File Attachments
- Kanban Boards
- Visual Feedback
- Integrations
- Task Assignment
- View all Features
Standard
$ 39
Per Month
Studio
$ 69
Per Month
Premium
$ 129
Per Month
BugHerd Features and Usability-Based User Satisfaction Score
User Sentiment
Users praise BugHerd for its ease of use, in-browser annotated commenting, and effective Kanban-style task management that simplifies bug tracking and collaboration. Recurring drawbacks note seat pricing tied to accounts rather than per-project and potential cost increases as teams scale.
Emergents | 2026
The only platform with all support channels in one
Product Description
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform, so any business can deliver quality customer support, increase agent efficiency, and boost customer satisfaction. Read More About WixAnswers.com
WixAnswers.com Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Permissions
- Customizable Branding
- Knowledge Base
- Mobile App
- Custom Fields
- Multi Channel Support
- Agent Collision Detection
- Live Chat
- View all Features
Self Service
$ 24
Per Month
Multi-Channel
$ 60
Per Month
Unlimited
$ 80
Per Month
Call Center
$ 56
Per Month
WixAnswers.com Features and Usability-Based User Satisfaction Score
User Sentiment
Users find Wix Answers easy to use with a strong, customizable knowledge base, multi-channel support and useful analytics. Recurring negatives include limited integrations, mobile app absence, constrained automation and branding, limited language support, and complaints about customer support and sudden price increases.
Contenders | 2026
Product Description
UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools. Read More About UseResponse
UseResponse Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Task Management
- Canned Responses
- Mobile App
- Multi Channel Support
- Customizable Templates
- Community Forums
- Agent Collision Detection
- Email Integration
- View all Features
Basic Cloud
$ 49
Per Month
UseResponse Features and Usability-Based User Satisfaction Score
User Sentiment
The reviewer is positive, praising UseResponse for its well-designed, comprehensive interface, easy integration, strong ticketing and customer request management, helpful support, flexibility, and reasonable pricing. They note it can feel complicated initially due to many features.
Contenders | 2026
Product Description
Our cloud-based end-to-end solution is a centralized way to work with your real-time data, projection & forecasting anytime, anywhere. CloudES is a revolutionary software for the construction industry, built to automate operations to generate maximum efficiency and revenue. Read More About CloudES
CloudES Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Time Tracking
- Project Management
- Quality Control
- Reporting And Analytics
- Collaboration Tools
- Contract Management
- Document Management
- Scheduling
- View all Features
CloudES Features and Usability-Based User Satisfaction Score
User Sentiment
The reviewer is very positive, praising a sharp, high-quality team, clear communication, pleasant collaboration, and cost savings due to helpful suggestions. No negatives or issues are mentioned. The overall sentiment is satisfied and appreciative of the team's professionalism.
Emergents | 2026
Product Description
All-in-one web SaaS applications in a custom, unique, and personal digital workspace to run your entire business, organization, or workgroup. Bring your team online and start working together, wherever you are. Read More About OpenStudio
OpenStudio Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile Access
- Expense Management
- Email Integration
- Customer Relationship Management
- Sales Pipeline Management
- Payroll Management
- Customizable Dashboards
- Role Based Access Control
- View all Features
Free
$ 0
Forever
OpenStudio Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
IssueTrak is optimized for IT service desk applications, with an intuitive interface, flexible business rules, and expert support to help you maximize productivity, efficiency, and accountability. IssueTrak streamlines your customer support operations, helping you confidently manage the people and processes that ensure customer satisfaction. Read More About IssueTrak
IssueTrak Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Escalation Rules
- Automated Workflows
- Time Tracking
- Multi Site Support
- User Management
- Self Service Portal
- Api Access
- View all Features
TEAM
$ 26
User/ Month
SUPPORT ESSENTIALS
$ 77
Agent/Month
SUPPORT ULTIMATE
$ 99
Agent/Month
IssueTrak Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Yodiz is an intuitive Agile management tool that simplifies planning, tracking, and collaboration. It enhances team efficiency with real-time notifications, smart analytics, and seamless integration, making it ideal for managing projects and customer requirements effortlessly. Read More About Yodiz
Yodiz Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- Agile Project Management
- Mobile App
- Reporting And Analytics
- Custom Workflows
- User Story Mapping
- Collaboration Tools
- Task Management
- Kanban Board
- View all Features
Yodiz Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Hygger is an agile project management tool with built-in prioritization. When the cost of feature creation is high in terms of time and money, there is no way to go without Hygger. Read More About Hygger
Hygger Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- User Stories
- Integrations
- Reporting And Analytics
- Gantt Charts
- File Sharing
- Notifications
- Custom Workflows
- Burndown Charts
- View all Features
Hygger Features and Usability-Based User Satisfaction Score
Emergents | 2026
Product Description
Tuleap helps teams manage their full software lifecycle in one platform, ensuring end-to-end traceability, better collaboration and complete control across requirements, development, testing and delivery. Read More About Tuleap
Tuleap Is Tailored For
StartUps
SMBs
Mid-Market
Enterprises
Features
- File Sharing
- Requirements Management
- Kanban Boards
- Project Templates
- Task Management
- Document Management
- Custom Workflows
- Forums
- View all Features
Tuleap Features and Usability-Based User Satisfaction Score
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FAQs
What is issue Tracking Software?
Issue tracking software keeps track of the issues, maintains the list, creates reports on the action taken, and quickly shares information and answers related to the problems.