Best Issue Tracking Software for Businesses
Best issue tracking software platforms that you can use are Zoho Desk, Zendesk, ManageEngine ServiceDesk Plus, UseResponse, Hygger, and Helprace. These issue tracking systems come with a wide array of features that make it easy for businesses to keep track of existing issues.
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List of 20 Best Issue Tracking Software
Category Champions | 2024
Zoho Desk powers faster issue resolution, boosts c
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews
Explore various Zoho Desk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Zoho Desk Features- Customer Support
- Workflow Management
- Multi-Department
- Unified Communications
- Multi-Channel Collection
- Instant Messaging
- Multi-brand Help Center
- Customer Engagement
Pricing
Zoho Desk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Software by HubSpot
HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews
Explore various Hubspot CRM features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Hubspot CRM Features- Sales Management
- Email Tracking
- Email Templates
- Document Management
- Pricing Management
- Communication Management
- Predictive Analytics
- Customer Engagement
Pricing
Hubspot CRM Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by BugHerd
BugHerd is a fully featured Project Management Software designed to serve Startups, Enterprises. BugHerd provides end-to-end solutions designed for Windows. This online Project Management system offers Collaboration, Task Board View, Prioritization, Workflow Management, Milestone Tracking at one place. Read BugHerd Reviews
Explore various BugHerd features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all BugHerd Features- Escalation Management
- Requirements Management
- Feedback Collection
- Task Management
- Milestone Tracking
- Percent-Complete Tracking
- Release Management
- Assignment Management
Pricing
BugHerd Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Software by Atlassian
Jira is a issue tracking software, developed by Atlassian. It provides bug tracking, issue tracking, and project management feature for small, medium and large team. Read Jira Reviews
Explore various Jira features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Jira Features- Reporting
- Collaboration
- Private Dashboards
- Time Tracking
- Testing / QA Management
- Bug Tracking
- Task Management
- Public Dashboards
Pricing
Free
$ 0
Per Month
Standard
$ 8
Per Month
Premium
$ 15
Per Month
Jira Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Software by Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Explore various Zendesk features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Zendesk Features- Macros
- Surveys & Feedback
- Communication Management
- CMDB
- Multi-Language
- Customer Service Analytics
- Progressive Dialer
- Appointment Management
Pricing
Support Team
$ 19
Agent/Month
Support Professional
$ 55
Agent/Month
Support Enterprise
$ 115
Agent/Month
Zendesk Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Trello Inc
Trello enables to organize and prioritize the project in a very good manners with flexibility. It assigned the task as avoid all the time-consuming and unnecessary meeting. Periodically share all the details regarding the project to the team. Read Trello Reviews
Explore various Trello features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Trello Features- Collaboration
- Time Tracking
- Gantt Charts
- Progress Tracking
- Percent-Complete Tracking
Pricing
Free
$ 0
Forever
Business Class
$ 10
User/Month
Enterprise
$ 21
User/Month
Trello Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Solution to boost your IT team’s performance
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Explore various ServiceNow ITSM features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all ServiceNow ITSM Features- Knowledge Management
- Asset Tracking
- IT Asset Management
- Release & Deployment Management
- Incident Management
- Ticket Management
- Change Management
- Problem Management
ServiceNow ITSM Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Software by Smartsheet Inc.
SmartSheet is the world's leading enterprise SaaS base collaboration solution for organizations and easily to managing and automatically work. It has combines ease use of a spreadsheet with collaborative file sharing. Read Smartsheet Reviews
Explore various Smartsheet features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Smartsheet Features- Access Controls/Permissions
- Key Performance Indicators
- Bid Management
- Activity Dashboard
- Quotes / Estimates
- Time Tracking
- Spend Management
- Invoice Management
Pricing
Free
$ 0
User/Month
Pro
$ 9
User/Month
Business
$ 32
User/Month
Smartsheet Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by HappyFox Inc.
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Explore various HappyFox features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all HappyFox Features- Email Integration
- Service Level Agreement (SLA) Management
- Third Party Integration
- Assignment Management
- Customizable Branding
- Ticket Management
- Live chat system
- Service Level Management
Pricing
POPULAR
$ 19
Staff /Month
MIGHTY
$ 29
Staff/Month
FANTASTIC
$ 49
Staff /Month
HappyFox Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
EcholoN - Holistic Service Management Software Sui
EcholoN is used by small, medium and large companies. It is easy and efficient to start and successively expand as needed without having to buy a new tool. EcholoN is an end-to-end solution Read EcholoN Reviews
Explore various EcholoN features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all EcholoN Features- Time & Attendance
- User Management
- Incident Management
- Requisition Management
- Production Tracking
- Iteration Planning
- Customer Portal
- Asset Management
Pricing
EcholoN Express
$ 5500
One Time
EcholoN Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package. Read ManageEngine ServiceDesk Plus Reviews
Explore various ManageEngine ServiceDesk Plus features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- Third Party Integration
- Surveys & Feedback
- User Provisioning
- Endpoint Management
- Online Forums
- Billing & Invoicing
- Software License Management
- Self-Service Portal
Pricing
Standard Edition
$ 8
Technician/Month
Professional Edition
$ 16
Technician/Month
Enterprise Edition
$ 49
Technician/Month
ManageEngine ServiceDesk Plus Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
The only platform with all support channels in one
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. Read WixAnswers.com Reviews
Explore various WixAnswers.com features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all WixAnswers.com Features- Automated Review & Approval
- Omni-Channel
- Chat Widget
- Supervise Chats
- Third Party Integration
- Account Alerts
- Knowledge Management
- Activity Log
Pricing
Self Service
$ 24
Per Month
Multi-Channel
$ 60
Per Month
Unlimited
$ 80
Per Month
WixAnswers.com Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
All-in-one Customer Support Suite
UseResponse is the leading company for Customer Support & Community Feedback Software. Having Omni channel communications tracking, Live Chat, Feedback and Knowledge Base tools. Read UseResponse Reviews
Explore various UseResponse features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all UseResponse Features- Customizable branding
- Ticket Management
- Idea Ranking
- Analytics
- Trend Analysis
- Surveys & Feedback
- Help Desk Management
- Multi Channel Management
Pricing
Basic Cloud
$ 49
Per Month
UseResponse Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Highly recommended by experts in Construction Indu
Our cloud-based end-to-end solution is a centralized way to work with your real-time data, projection & forecasting anytime anywhere. CloudES is a revolutionary software for construction industry, built to automate operations to generate maximum efficiency and revenue. Read CloudES Reviews
Explore various CloudES features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all CloudES Features- Billing & Invoicing
- Sales Orders
- Real Time Reporting
- Payment Processing
- Budgeting & Forecasting
- Real Time Tracking
- Project Timeline
- Auditing
CloudES Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
All-in-one web applications to run your business
All-in-one web SaaS applications in a custom, unique and personal digital workspace to run your entire business/organization/workgroup. Bring your team online, and start working together, wherever you are. Learn more about OpenStudio
Explore various OpenStudio features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all OpenStudio Features- Workflow Automation
- HR & Payroll
- Admissions Management
- API Integration
- Online Applications
- Calendar Management
- Data Management
- Issue Tracking
Pricing
Free
$ 0
Forever
OpenStudio Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by IssueTrak Inc.
IssueTrak is optimized for IT service desk applications, with an intuitive interface, flexible business rules, and expert support to help you maximize productivity, efficiency, and accountability.IssueTrak streamlines your customer support operations, helping you confidently manage the people and processes that ensure customer satisfaction. Learn more about IssueTrak
Explore various IssueTrak features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all IssueTrak Features- Alerts/Escalation
- Surveys & Feedback
- Automated Routing
- Ticket Management
- Service Level Agreement (SLA) Management
- Live chat system
- Self Service Portal
- Email Integration
Pricing
TEAM
$ 19
User/ Month
SUPPORT ESSENTIALS
$ 49
Agent/Month
SUPPORT ULTIMATE
$ 59
Agent/Month
IssueTrak Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Software by Yodiz
Yodiz is a fully featured Project Management Software designed to serve SMEs, Enterprises. Yodiz provides end-to-end solutions designed for Windows. This online Project Management system offers Prioritization, Recurring Issues, Issue Tracking, Project Management, Sprint Planning at one place. Learn more about Yodiz
Explore various Yodiz features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Yodiz Features- Recurring Issues
- Escalation Management
- Resource Management
- Prioritization
- Issue Management
- Task Management
- Requirements Management
- Gantt Charts
Yodiz Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Agile project management tool with prioritization
Hygger is an agile project management tool with built-in prioritization. When the cost of feature creation is high in terms of time and money, there is no way to go without Hygger Learn more about Hygger
Explore various Hygger features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Hygger Features- Dashboard
- Gantt Charts
- Project Templates
- Reporting
- Project Management
- Milestone Tracking
- Task Management
- Data Imports/Exports
Hygger Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
1st enterprise solution for Agile and DevOps 100%
Tuleap is the only all-in-one Enterprise ALM, 100% Open Source, and Agile solution which enables teams to plan, track, code, and collaborate on software products and applications. Learn more about Tuleap
Explore various Tuleap features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Tuleap Features- Product Roadmapping
- Ticket Management
- Collaboration Board
- Pipeline Management
- Release Management
- Project Planning
- Supports Scrum
- Continuous Delivery
Tuleap Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
All-in-one customer service software platform
Helprace is a cloud-based customer service application for companies looking to build a connection with their customers. With Helprace, companies can start off with basic support, populating their self-service portal and customer community as their brand evolves. Learn more about Helprace
Explore various Helprace features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Helprace Features- Knowledge Management
Helprace Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
FAQs
Issue tracking software keeps track of the issues, maintains the list, creates reports on the action taken, and quickly shares information and answers related to the problems.