Best IVR Software & Service Providers
Best IVR software solutions are Talkdesk, Fast call, Five9, RingCentral, and Grasshopper. This IVR systems enable callers to communicate with a caller directly over the phone via a voice recognition system, eliminating a human representative's requirement.
Top IVR Software in 2024
Explore a list of top-rated IVR software in 2024 by SoftwareSuggest. All software listed by pricing, by genuine customer rating & reviews, by features, by industry wise, by business type, by device supported. Schedule FREE demo now.


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List of 25 Best IVR Software
Category Champions | 2025
Product Description
CloudTalk is a cutting-edge VoIP solution that transforms customer interactions. With over 70 features and seamless CRM integrations, it empowers teams to enhance efficiency, automate workflows, and deliver exceptional customer experiences globally. Elevate your business communication with CloudTalk. Read More About CloudTalk
CloudTalk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Conferencing
- Sms Integration
- Voicemail
- Call Transfer
- Real Time Dashboard
- Power Dialer
- Call Monitoring
- Call Recording
- View all Features
CloudTalk Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
CallHippo is recognized as the ultimate VoIP-based virtual phone system, designed to effortlessly elevate your business productivity and enhance sales engagement to unprecedented levels. Read More About CallHippo
CallHippo Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Power Dialer
- Call Monitoring
- Voicemail
- Smart Switch
- Call Conferencing
- Global Connect
- Team Collaboration
- Call Scripting
- View all Features
CallHippo Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel
Exotel Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Api Integration
- Customizable Greetings
- Ivr System
- Voicemail
- Call Queuing
- Call Conferencing
- Call Recording
- View all Features
Dabbler
$ 139
Per 3 Months
Believer
$ 278
Per 12 Months
Influencer
$ 687
Per 12 Months
Exotel Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative, and handy cloud solutions. Read More About Servetel
Servetel Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Number Portability
- Call Tracking
- Call Masking
- Voicemail
- Virtual Numbers
- Call Forwarding
- Api Integration
- Voice Broadcasting
- View all Features
Servetel Features and Usability-Based User Satisfaction Score
Category Champions | 2025
Product Description
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive... Read More About Zendesk
Zendesk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sla Management
- Automations
- Ticket Views
- Ticketing System
- Reporting And Analytics
- Knowledge Base
- Triggers
- Community Forums
- View all Features
Support Team
$ 19
Agent/Month
Support Professional
$ 55
Agent/Month
Support Enterprise
$ 115
Agent/Month
Suite Team
$ 55
Agent/Month
Zendesk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Ameyos IVR calling software helps improve first call resolution and reduces agents idle time significantly, thereby boosting overall productivity. Ameyo endows CX-rich solutions that are easy to access and agent-friendly, yet affordable. Read More About Ameyo Contact Center
Ameyo Contact Center Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Skill Based Routing
- Call Recording
- Email Management
- Ticketing System
- Call Back Service
- Interactive Voice Response (ivr)
- Sms Integration
- Voice Bot
- View all Features
Ameyo Contact Center Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
IVR GURU is a dynamic and innovative IVR software provider that offers a cost-effective and powerful way to expand your business opportunities by giving you all the benefits of handling a business with confidence. Read More About IVR GURU
IVR GURU Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Api Integration
- Ivr System
- Voicemail
- Call Masking
- Click To Call
- Real Time Reporting
- Call Routing
- Virtual Numbers
- View all Features
IVR GURU Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Voicent's easy-to-use predictive dialer software combines predictive dialing, progressive dialing, and manual dialing modes. Predictive dialer operations support agents to increase productivity by decreasing the time spent hand dialing and waiting for lines to connect. Read More About Voicent
Voicent Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Queuing
- Automated Dialing
- Time Zone Management
- Call Reporting
- Answering Machine Detection
- Lead Management
- Interactive Voice Response (ivr)
- Do Not Call (dnc) List Management
- View all Features
Basic
$ 19
Agent/Month
Voicent Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized, and cost-effective solution. Empower the workforce to be connected by voice, video calling, team messaging, collaboration, and online conference meetings. Read More About RingCentral
RingCentral Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Skill Based Routing
- Voicemail
- Omnichannel Routing
- Predictive Dialer
- Call Transfer
- Performance Reports
- Call Recording
- Real Time Analytics
- View all Features
Core
$ 30
User/Month
Advanced
$ 35
User/Month
Ultra
$ 45
User/Month
RingCentral Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversations are completely private. Read More About DialerHQ
DialerHQ Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Call Queuing
- Call Barging
- Click To Call
- Call Routing
- Ivr System
- Auto Dialer
- Virtual Numbers
- View all Features
DialerHQ Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Interactive Voice Response (IVR) solutions allow you to build a personalized call flow according to your needs. With hosted IVR solutions, call management becomes intelligent through smart call tracking, routing, and recording capabilities. Read More About Go2Market IVR
Go2Market IVR Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- Call Forwarding
- Call Barging
- Voicemail
- Real Time Reporting
- Call Routing
- Custom Greetings
- Multi Level Ivr
- View all Features
Go2Market IVR Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Aircall is the best, simple and new generation cloud-based call center software and IVR software. It is getting to toll-free numbers provided from any area or country and easily craft greetings and leave of not-attendance messages. It is the ability to route calls according to... Read More About Aircall
Aircall Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Routing
- Live Call Monitoring
- Custom Greetings
- Call Recording
- Call Masking
- Call Blocking
- Call Notes
- Click To Dial
- View all Features
Premium
$ 30
User/Month/Billed Annually
Enterprise
$ 50
User/Month/Billed Annually
Aircall Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Broadcasting the message in real voice is a great way to communicate with your audience. Our interactive voice broadcasting solution helps you send your pre-recorded voice message to the masses. Expand your reach with our outbound voice broadcasting service. Read More About Go2Market Voice Broadcasting
Go2Market Voice Broadcasting Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Language Support
- Contact Management
- Live Call Monitoring
- Voicemail Detection
- Interactive Voice Response (ivr)
- Call Recording
- Personalized Messages
- Api Integration
- View all Features
Package plan
$ 167
30 sec pulse
Go2Market Voice Broadcasting Features and Usability-Based User Satisfaction Score
Emergents | 2025
Call center software for startups and small teams
Product Description
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Read More About Freshdesk Contact Center (formerly Freshcaller)
Freshdesk Contact Center (formerly Freshcaller) Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Routing
- Multi Level Ivr
- Real Time Dashboard
- Number Porting
- Call Masking
- Agent Extensions
- Holiday Routing
- Warm Transfer
- View all Features
Sprout
$ 0
21 Days
Blossom
$ 15
Agent/Month (Billed Annually)
Garden
$ 29
Agent/Month (Billed Annually)
Estate
$ 45
Agent/Month (Billed Annually)
Freshdesk Contact Center (formerly Freshcaller) Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Asterisk is communication software that helps you enrich your communication. It helps with better voice calling, video calling, texting, text-to-speech conversation, call snooping, caller ID blocking, and so on. Read More About Asterisk
Asterisk Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Participant Management
- Hd Video Support
- Webrtc Support
- Transcoding
- Security And Encryption
- Dynamic Conference Creation
- H.323 Support
- Customizable Ivr
- View all Features
Asterisk Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Knowlarity is a leading cloud telephony solutions provider in India, enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read More About Knowlarity
Knowlarity Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Level Ivr
- Live Call Monitoring
- Call Queuing
- CRM Integration
- Sms Integration
- Voicemail
- Call Analytics
- Outbound Calling
- View all Features
Advance Plan
$ 233
Per Year
Premium Plan
$ 475
Per Year
Premium Plus Plan
$ 833
Per Year
Knowlarity Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Business phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, Teamsale CRM, speech recognition and analytics, call tracking, eSIM, website widgets, integration with top CRM systems, and much more. Read More About Zadarma
Zadarma Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Conference Calling
- Call Forwarding
- Voicemail
- Call Analytics
- Softphone
- Call Queuing
- Ivr (interactive Voice Response)
- Virtual Phone Numbers
- View all Features
Office - Europe
$ 22
Per 10 Users
Corporation - Europe
$ 44
Per 20 Users
Office - USA/Canada
$ 39
Per 10 Users
Corporation - US/Canada
$ 79
Per 20 Users
Zadarma Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Convoso is a cloud-based solution for call center management. It is a robust and reliable tool for the contact platform. Accelerate sales productivity by improving conversion time and delivering instant services. Read More About Convoso
Convoso Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Progressive Dialer
- Dnc (do Not Call) Compliance
- Call Disposition
- Ivr (interactive Voice Response)
- Automated Workflows
- Call Monitoring
- Inbound Call Routing
- Predictive Dialer
- View all Features
Convoso Features and Usability-Based User Satisfaction Score
Contenders | 2025
Unified communications platform for businesses
Product Description
Thirdlane Multi Tenant PBX presents an unmatched fusion of advanced PBX and Unified Communications features, boasting a cost-effective ownership model, straightforward usability, and unparalleled support. Read More About Thirdlane Multi Tenant PBX
Thirdlane Multi Tenant PBX Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Mobile App
- Multi Tenant Architecture
- Extension Management
- Security Features
- Customizable Ivr
- Unified Communications
- Conference Bridges
- Call Detail Records
- View all Features
Thirdlane Multi Tenant PBX Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
iPlum is a versatile mobile app that offers secure, HIPAA-compliant communication for businesses. It provides a separate line for calls and texts, ensuring privacy and efficiency. Ideal for remote teams, it streamlines business communication on iPhone and Android devices. Read More About iPlum
iPlum Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Analytics
- Call Screening
- Mobile App
- Voicemail
- Auto Attendant
- Call Blocking
- Ivr System
- Custom Greetings
- View all Features
iPlum Features and Usability-Based User Satisfaction Score
Contenders | 2025
Flexible and cost-effective Business Phone System
Product Description
Thirdlane delivers an affordable business phone system that empowers communication across any organization. Its solution combines powerful VoIP technology with a full portfolio of collaboration tools, enabling teams to connect in meaningful ways that drive results. Read More About Thirdlane Business Phone System
Thirdlane Business Phone System Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Web Based Management
- Time Based Routing
- Multi Level Ivr
- Mobile App
- Direct Inward Dialing (did)
- CRM Integration
- Auto Attendant
- Ring Groups
- View all Features
Thirdlane Business Phone System Features and Usability-Based User Satisfaction Score
Contenders | 2025
Product Description
Dialics is a cloud-based inbound call tracking software for professional Pay Per Call Marketers. It helps businesses to manage call attributions, recording, and routing, and helps measure campaign performance and make better marketing decisions. Read More About Dialics
Dialics Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Tagging
- Call Scoring
- Blacklist Management
- Call Transcription
- CRM Integration
- Keyword Tracking
- Time Of Day Routing
- Call Routing
- View all Features
Monthly Plan
$ 99
Per Month
Dialics Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, you can easily manage your business communications from anywhere in the world. Read More About AVOXI
AVOXI Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Routing
- Call Monitoring
- Call Forwarding
- Number Porting
- Ivr System
- Call Whispering
- Local Numbers
- Toll Free Numbers
- View all Features
Genius Contact
$ 20
User/Month
Genius Enterprise
$ 40
User/Month
AVOXI Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Cozy Vision Interactive Voice Response (IVR) system helps you automate inbound calls that are repetitive in nature. According to many sources, 50% of inbound calls are repetitive in nature and do not require an agent's participation. Some of these calls include account information retrieval, flight... Read More About Cozy Vision IVR
Cozy Vision IVR Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- Time Based Routing
- Call Barging
- Call Whispering
- Real Time Analytics
- Call Recording
- Multi Level Ivr
- Call Tagging
- View all Features
Cozy Vision IVR Features and Usability-Based User Satisfaction Score
Emergents | 2025
Product Description
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Read More About Voiso
Voiso Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Analytics
- Call Monitoring
- Custom Greetings
- Auto Dialer
- Call Forwarding
- Voicemail
- Call Recording
- CRM Integration
- View all Features
Start-up
$ 49
Single User
Professional
$ 79
Single User
Professional Plus
$ 129
Single User
Voiso Features and Usability-Based User Satisfaction Score
FAQs
What is IVR Software?
IVR software is a telephony response software that helps businesses interact with callers through automated menus, enabling customers to self-service for faster resolution. The best IVR software includes call filters, self-service actions, voice recognition, and others.
Why do I need IVR?
IVR software is a must for any contact center or service-based business that faces multiple calls.
Can I use interactive voice response software for my startup?
Interactive voice response software's affordability makes it easy for small and medium businesses.
What are the benefits of using IVR speech recognition?
IVR speech recognition helps contact centers serve their customers better and increase first-time resolution rates.
How much time is required to install IVR software?
All leading service providers require a few minutes to a few hours to install the IVR software for your business.
Is IVR software complex to use?
IVR software is easy to use and helps your employees to improve their customer management skills.