What is Jacada?

Jacada Workspace Agent Desktop is a fully featured Call Center Software designed to serve Startups, Agencies. Jacada Workspace Agent Desktop provides end-to-end solutions designed for Web App. This online Call Center system offers Inbound Call Center at one place.

Pricing

Jacada Starting Price

$ 34/Per Month

Awards
Jacada Award

Our Awards and Recognition

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Jacada Screenshots

Key Features of Jacada

Here are the powerful features that make Jacada stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Action Management
  • Activity Tracking
  • Agency Management
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Applications Management
  • Appointment Management
  • Archiving
  • Assessments
  • Audio / Video Conferencing
  • Audit Management
  • Auto Dealer
  • Auto Dialer
  • Auto-Dialing
  • Automated Notices
  • Automatic Call Distribution
  • Automatic Call Distribution (ACD)
  • Automotive CRM
  • Badge Management
  • Billing for Data
  • Billing for Voice
  • Blended Call Center
  • Budgeting & Forecasting
  • Bulk SMS
  • Call Center
  • Call Center Infrastructure (CCI)
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Callback Scheduling
  • Caller Identification
  • Campaign Management
  • Campaign Specific Caller ID
  • Chargeback Tracking
  • Chat / Messaging
  • Client Management
  • Cloud Communication Platform
  • Code-free Development
  • Collaboration
  • Collaboration Tools
  • Communication Management
  • Competitor Analysis
  • Complaint Management
  • Compliance Management
  • Computer Telephony
  • Conferencing
  • Contact Center as a Service (CCaaS)
  • Contact Center Quality Assurance
  • Contact Management
  • Content Management
  • Contest Management
  • Contextual Guidance
  • Contract Negotiation
  • Contractor Management
  • Conversion Tracking
  • Correlation Analysis
  • CRM
  • CRM integration
  • Cultural Alignment
  • Custom Survey URLs
  • Customer Communications Management
  • Customer Engagement
  • Customer Experience
  • Customer Segmentation
  • Customer Service
  • Dashboard
  • Data Analysis
  • Data Analysis Tools
  • Data Management
  • Digital Transformation
  • Distributed Call Recording
  • Document Management
  • eCards
  • Email Management
  • Email Marketing
  • Employee Alignment
  • Employee Awards
  • Employee Directory
  • Employee Guides
  • Employee Lifecycle Management
  • Encryption
  • Escalation Management
  • Event Triggered Recording
  • Fax Management
  • FCC Compliance
  • Feedback Management
  • File Transfer
  • Fixed Line Compatibility
  • For Call Centers
  • For Developers
  • For Education
  • For Onboarding
  • For Sales
  • FTC Compliance
  • Goal Management
  • Goal Setting / Tracking
  • Goals
  • Goals / Quota Management
  • Health & Wellness Programs
  • In-House Collections
  • Inbound Call Center
  • Inbound Reporting
  • Instant Retrieval
  • Interactive Voice Response
  • Internal Cost Allocation
  • IVR
  • IVR / Voice Recognition
  • Key Performance Indicators
  • Keyword Tracking
  • Knowledge Base
  • Knowledge Management
  • Labor Projection
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Leaderboards / Activity Tracking
  • Live Chat
  • Live chat system
  • Manager-to-Peer Recognition
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Mobile Line Compatibility
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Collection
  • Multiple Scripts
  • Nominations
  • Offline Response Collection
  • Omni-Channel
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Outbound Call Center
  • Outbound Reporting
  • Payment Plans
  • Peer-to-Peer Recognition
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Predictive Dialer
  • Premise-Based Call Center
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Management
  • Question Branching
  • Question Library
  • Queue Management
  • Queue Manager
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Chat
  • Recording Bookmarking
  • Recruiting Management
  • Reporting/Analytics
  • Rewards Catalog
  • Rewards Management
  • Rewards Points
  • Rewards Program
  • Ring Groups
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Screen Activity Recording
  • Self Service Portal
  • Sentiment Analysis
  • SIP Trunking
  • Site Intercept Survey
  • Skills Tracking
  • Skip Logic
  • Social Media Integration
  • Social Recognition
  • Source Tracking
  • Speech Recognition
  • Statistical Analysis
  • Supports Audio / Images / Video
  • Survey Management
  • Surveys
  • Surveys & Feedback
  • Telemarketing Management
  • Telephony
  • Text Analysis
  • Text to Speech
  • Time & Attendance
  • Training Management
  • Transaction management
  • Trend / Problem Indicators
  • Trend Analysis
  • Unified Communications
  • Usage Reporting
  • Variable Workforce
  • Video Call Recording
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Phone Number
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Voice Quality Enhancement
  • VoIP
  • Workflow Management
  • Workforce Management
  • Workforce Optimization (WFO)
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  • AI-powered Chatbots
  • Appointment Scheduling
  • Automated Responses and Actions
  • Contextual Understanding
  • Continuous Learning and Improvement
  • Conversational Interface
  • Customizable Branding and Design
  • Emotion Detection
  • Intelligent Routing
  • Intent Detection
  • Interactive FAQs
  • Knowledge Base Integration
  • Machine learning algorithms
  • Multi-step Conversations
  • Multilingual Support
  • Natural Language Generation
  • Natural Language Processing
  • Omnichannel Support
  • Personalization and User Profiling
  • Real-time analytics and reporting
  • Self-learning Capabilities
  • Sentiment Analysis
  • Social media integration
  • Speech Synthesis
  • Transactional Support
  • Voice Assistant Integration
  • Voice Authentication
  • Voice Biometrics
  • Voice Recognition
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Jacada Pricing

Here are the pricing plans for Jacada. Choose the plan that best fits your requirements and budget. Get Detailed Jacada pricing as per your requirements.

Call Center Scripting Edition
$ 34
Per Month
  • Call Center Scripting
  • Guided Workflows for Agents
  • Screen Pop
  • Knowledge Base Integration
  • Web App Mode
Get Pricing

Jacada Specifications

Get a closer look at the technical specifications and system requirements for Jacada. Find out if it's compatible with your operating system and other software.

Deployment :
On Premises
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Windows
Language Support :
English
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Jacada Categories on SoftwareSuggest :
Company Details :
Company Name : Jacada Inc
Headquarter : Alpharetta
Website : Visit Website
Full Address : 11560 Great Oaks Way, Suite 200, Alpharetta, Ga 30022

Jacada Comparisons

Compare Jacada with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Jacada Videos

Overall Jacada Reviews

Thinking about using Jacada? Check out verified user reviews & ratings based on Jacada's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

Write a Review Or
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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

1 Jacada Reviews

Hear directly from customers who have used Jacada. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Sree

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 23, 2020

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Alternatives of Jacada

Explore alternative software options that can fulfill similar requirements as Jacada. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Jacada FAQs

How much does Jacada cost?

The starting price of Jacada is ₹ 2448/Per Month. It has different pricing plans:

  1. Call Center Scripting Edition : ₹ 2448/Per Month

Jacada also provides a free trial to users.

What are the top 5 features for Jacada?

The top 5 features for Jacada are:

  • Call Center
  • Contact Management
  • Call Routing
  • Call Management
  • Compliance Management

What type of customer support is available from Jacada?

The available support which Jacada provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training
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