Jira Software Reviews
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Overall Jira Software Reviews
Here's an unbiased review of Jira Software. Discover how Jira Software users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Jira Software Pros and Cons
"The most impressive thing about Jira is its ability to enhance collaboration across different departments within a company."
"I like how the online comments facilitate collaboration and conversation tracking. Kanban boards allow me to easily see the status of everything at any time."
"Jiras customizable workflows and collaboration features are a dream come true. We can easily manage tasks, issues, and agile development within our IT team and streamline operations within our business team—all under one roof."
"Jira could attract more non-technical users by simplifying its interface and customization. Clearer guides and better support would make Jira easier to use for everyone, not just developers."
"Although Jira is a very comprehensive platform, I would like to see it allow advanced planning features to be added."
"Jiras customizable workflows and collaboration features are a dream come true. We can easily manage tasks, issues, and agile development within our IT team and streamline operations within our business team—all under one roof."
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Hear directly from customers who have used Jira Software. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Eugenia A.
Digital Marketer
Used the software for : 2+ years (Daily)
Company Size :201-500 employees
Verified Reviewer
Verified User
Jira helps improve collaboration across different company departments by streamlining processes and tracking progress. This makes it easier for teams to work together and stay aligned on projects. Although primarily designed for developers, Jira’s technical nature and complex features can be challenging for non-technical users.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
The most impressive thing about Jira is its ability to enhance collaboration across different departments within a company.
What do you dislike about Jira Software?
Jira could attract more non-technical users by simplifying its interface and customization. Clearer guides and better support would make Jira easier to use for everyone, not just developers.
What features is Jira Software currently missing?
I'd like to have an easily customizable personal dashboard
What other products like Jira Software have you used or evaluated?
I used Trello, which is perfect for project work but less suitable for cross-departmental interaction within a large company
Samanthah
Adminitrative Manager
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Jira offers advanced customization through templates, fields, and workflows that allow us to completely adapt it to our processes. In addition, Kanban boards greatly facilitate agile task tracking and dynamic prioritization.
Jira Software IOS App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
I like how the online comments facilitate collaboration and conversation tracking. Kanban boards allow me to easily see the status of everything at any time.
What do you dislike about Jira Software?
Although Jira is a very comprehensive platform, I would like to see it allow advanced planning features to be added.
What features is Jira Software currently missing?
I would love to have advanced planning features.
What other products like Jira Software have you used or evaluated?
Wrike
Oleksandr T.
Product Manager
Used the software for : Less than 6 months (Daily)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
Despite a few drawbacks, Jira's customization, collaboration features, and user-friendliness make it an invaluable tool for both our software development and business management teams. It allows us to streamline workflows, automate tasks, and ultimately deliver exceptional results.
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Jiras customizable workflows and collaboration features are a dream come true. We can easily manage tasks, issues, and agile development within our IT team and streamline operations within our business team—all under one roof.
What do you dislike about Jira Software?
Jiras customizable workflows and collaboration features are a dream come true. We can easily manage tasks, issues, and agile development within our IT team and streamline operations within our business team—all under one roof.
What features is Jira Software currently missing?
AI for composing AC for user stories
What other products like Jira Software have you used or evaluated?
Trello, Monday, Aha, Wrike
Rushikesh P.
Systems Engineer
Used the software for : 1-2 years (Daily)
Company Size :10,001+ employees
Verified Reviewer
Review Source: Organic
I used JIRA to check the tasks assigned by the scrum master and update the work done each day on the JIRA dashboard. This allows me to track the progress of my job daily. There is one sprint every 15 days, so we can complete the tasks on time. We have a daily review call with the scrum master to update and review the latest information on the JIRA dashboard.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Jira is bug tracking and project management software. Its primary purpose is to help manage Agile and Scrum teams, organize your project tasks, capture and record software bugs, and provide powerful Agile views, Scrum boards, Kanban boards, custom workflows, and detailed report generation. Its very easy to use among all team members.
What do you dislike about Jira Software?
While we are managing multiple sprints and other elements of the projects, its very difficult to manage the labels and other aspects. Jira could improve the workflow, screen, and field configurability.
What features is Jira Software currently missing?
One of the big things that is missing is project and resource planning. Atlassian provides a rich set of basic functionality.
What other products like Jira Software have you used or evaluated?
confluent, bug fixing
Bastian M.
Project Manager
Used the software for : 2+ years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Review Source: Organic
I utilize JIRA as our primary task management system and as our scrum/kanban flow manager, helping us organize and track all of our tasks in a single cloud-based system. Having it connected to Bitbucket allows us to keep the source and related tasks linked and have better tracking of our development pipelines. The most significant issue that I have overcome by using JIRA is that this platform has helped me prioritize tasks. At my company, we use JIRA tickets to create issue tickets; we connect JIRA and Gerrit so that a Gerrit link automatically appears in the comments when we merge the code for that JIRA issue.
Jira Software After Sales Service Rating
What do you like best about Jira Software?
I cherish the highlight of kanban sheets, particularly as I am an individual who adores the aesthetics of something, so kanban sheets have helped me distinguish the most imperative things and prioritize my work without clutter. Jira helps me keep track of all the issue tickets that have been assigned to me. The purpose of the dashboard is self-evident; all your projects, assigned tickets, ongoing issues, and favorite channels are kept in a partitioned segment. You can check the status of your tickets directly from the dashboard or the ticket details page. On the ticket details page, you can add a comment, tag someone, start/stop progress, alter the ticket status using various methods, and much more. When you make a change to a Jira ticket, an automated email is sent to the appropriate person to let them know. From the ticket details page, we can easily adjust the assignee and assign the issue ticket to anyone. Jira makes it simple for you to manage your projects.
What do you dislike about Jira Software?
The feedback I have is that Jira doesnt inform you if you leave a Jira ticket open and someone else makes a change. Youll get an obscure token error and need to reload the page if you try to update the ticket later. Sometimes the system feels too customizable, and the workflows can get very complex to set up.
What features is Jira Software currently missing?
I don't really need extra features.
Sneha G.
Senior Analyst
Used the software for : 2+ years (Daily)
Company Size :5001-10,000 employees
Verified Reviewer
Review Source: Organic
Jira helps maintain our Scrum, Kanban, and DevOps culture. Its burndown charts, reporting, and ease of use allow all roles, from product owner to developer, to be on the platform and in sync. The backlog can be easily managed, and working hours are easily logged.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Its interface gives a better look for the team, whether defects are resolved or we can implement a shift-left strategy with the charts provided. Sprints are easily executed from start to end, and Kanban is implemented with push and pull. SAFE can easily be implemented using this tool. It has good work log management and task assigning, where you can create sub-tasks. Epic, theme, task, sub-task, and milestone can be created and tracked easily.
What do you dislike about Jira Software?
The documentation part is only maintained when everyone follows the standard method of maintaining updated comments. In Sprints, the Scrum Master has to always remind the team to add comments. Chat history cannot be added to Jira; its only through conversation that things can be tracked. Naming conventions like tagging are not shown for issues or defects to find and link to past issues.
What features is Jira Software currently missing?
Accomodation for Automation digital automation to be integrated to be tracked better than milestones
What other products like Jira Software have you used or evaluated?
Asana
JAIME M.
software developer
Used the software for : 1-2 years (Daily)
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
It is a great tool to keep track of different software requirements, their completion dates, whether they have dependencies or not, and who should take care of them.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
It is a fairly rigid tool that, if you know how to use it, can show good metrics for both the Scrum Master and the developers.
What do you dislike about Jira Software?
At first, it can be a bit complicated to use; it has many rules, and it takes time to learn all of them.
What features is Jira Software currently missing?
N/A
What other products like Jira Software have you used or evaluated?
N/A
How Jira Software is better/different from its competitors?
N/A
HIMANSHU B.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
With the help of Jira, it has become much easier to create and maintain reports, especially for the leadership team members to show them the progress. It is now very easy to filter issues, tasks, requests, and bugs based on labels and filters. I love the filters in Jira, especially the complex queries that are great for pulling the required results, which in turn helps a lot in reporting. Maintaining test cases and test plans has become much easier in Jira. The integration with Slack works like a charm for sending alerts to the team.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Its integration with Slack or Teams makes it easier to send alerts regarding various deployment activities.
What do you dislike about Jira Software?
We need a full-fledged mobile app.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
We need full mobile app
What other products like Jira Software have you used or evaluated?
Smartbear
How Jira Software is better/different from its competitors?
It is easy for reporting and alerts regarding different deployment activities
Sahil V.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I am a business analyst and have been using Jira for the past two years for my project management activities. So far, it is the best tool out there, with sprints, epics, and user stories already defined. Calculating team velocity and performance is also very easy with this tool.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
I am using the Scrum framework, so Jira defines all the things for the Scrum framework very well, like user stories, epics, and bug reporting, etc.
What do you dislike about Jira Software?
So far I havent faced any issues with any of the features of Jira.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Not Sure
What features is Jira Software currently missing?
Not as of now.
What other products like Jira Software have you used or evaluated?
Rally, basecamp, azure devops board, Websupport
How Jira Software is better/different from its competitors?
It is very simple and the UI is very easy to understand
Mausam K.
Software Developer
Used the software for : More than 1 year
Company Size :5001-10,000 employees
Verified Reviewer
Review Source: Organic
Overall experience is really good. It is really helpful in managing and tracking tasks. We can keep a record of our work with the help of JIRA. It is really useful in updating the progress of tasks and the time spent on each task.
What do you like best about Jira Software?
Helpful to keep a record of your work. Manage the tasks.
What do you dislike about Jira Software?
The text File Attachment does not contain any grammatical errors and does not require any corrections.
Jyoti
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Jira has been a savior. Features like bug tracking, notifications, watch options, and addons like Tempo and Xray are all you need to manage your entire agile process. You can track the complete sprint progress with the dashboard. Filtering is great too. There's nothing that this tool is missing.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
The features which give so much ease to manage the complete agile process.
What do you dislike about Jira Software?
There can be some documentation for the new users. Other than this, Jira has all that is needed for the complete management of Scrum.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
No
What other products like Jira Software have you used or evaluated?
Bugzila
How Jira Software is better/different from its competitors?
Has more features and customization
viraj M.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
We are using Jira for our agile project management, and it has proved very useful in helping us manage our product development and releases.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Product backlog, release management, dashboards, JQL
What do you dislike about Jira Software?
Resource Management
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
Resource management
What other products like Jira Software have you used or evaluated?
Confluence
How Jira Software is better/different from its competitors?
Agile project management and ease of use for users
Sathish P.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
The Jira tool has significantly impacted our work by simplifying management tasks and tracking progress. Additionally, the Jira dashboard is excellent for monitoring pie charts and burn-down charts with precise values by tracking tasks with story points.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Easy to use.
What do you dislike about Jira Software?
UI needs to be a little flexible; the upgrade is progressing.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
None
What other products like Jira Software have you used or evaluated?
Service now
How Jira Software is better/different from its competitors?
Easy to handle and track
PARUL G.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This software simplifies the tracking of bugs, open issues, and project progress. One can easily monitor the project's progress, defects, and issue status.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Dashboard feature: where one can see the status as they like.
What do you dislike about Jira Software?
Multitasking is not possible. It should be more user-friendly.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
If we can use this tool for back dates entry. It would be more helpful
What other products like Jira Software have you used or evaluated?
PLM
How Jira Software is better/different from its competitors?
Basic features are easy to implement
Bibin B.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I have been using Jira for the last 4 years. In terms of features, it has all the necessary components for an agile project management tool. However, performance starts to decline as data grows within the software.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
The advanced query searching in JIRA is an excellent feature to extract data from the system as per user needs.
What do you dislike about Jira Software?
The advanced query searching in JIRA is an excellent feature for extracting data from the system according to user needs.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
Not that I am aware of
What other products like Jira Software have you used or evaluated?
Wrench smart project, Asana
How Jira Software is better/different from its competitors?
No other competitor has all these features
Phani k.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Jira has made work easier with various options for project management and plugins that simplify tasks. Thanks to Jira for their assistance.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
The text "Project management and dashboards" does not contain any grammatical errors.
What do you dislike about Jira Software?
The phrase "customization of fields" is grammatically correct and does not require any changes.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
Auto search
What other products like Jira Software have you used or evaluated?
Zephyr
How Jira Software is better/different from its competitors?
User friendly ui
Abdul M.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
Incentivized Review
Jira Software has transformed our project management! Its intuitive interface and powerful features streamline our workflow, making collaboration a breeze. Highly recommend for any team looking to boost productivity.
Vineeth b.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Compared to other ticketing tools, it feels easy to configure and deploy complex workflows. However, support from Atlassian is average due to delayed SLA.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Free plugins and trial period are good.
What do you dislike about Jira Software?
Need to support API for multiple tools
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
More compatible view in mobile would be better
What other products like Jira Software have you used or evaluated?
Servicenow and otrs
How Jira Software is better/different from its competitors?
Modern ui and easy configuration
Mukesh
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Jira has been my go-to software for almost all the agile projects I have worked on. The readily available Scrum and Kanban templates make it easier. JQL works like a charm. The only suggestion would be to integrate a DevOps pipeline like Azure DevOps does.
Jira Software IOS App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Sure, please provide the text you would like me to review.
What do you dislike about Jira Software?
DevOps
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
Devops
What other products like Jira Software have you used or evaluated?
AzureDevops
How Jira Software is better/different from its competitors?
Usability
Amit
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Helps to track everything from initiation to release with a host of customization features. A one-stop solution for entire life cycle management and version control tracking.
Jira Software Mobile App Experience
Jira Software After Sales Service Rating
What do you like best about Jira Software?
Sure, please provide the text you would like me to review.
What do you dislike about Jira Software?
The text "Video tutorials" does not contain any grammatical errors.
Do you think Jira Software delivers value for the money spent?
Yes
Are you satisfied with Jira Software features?
Yes
Did implimentation of Jira Software was easy?
Yes
What features is Jira Software currently missing?
None
What other products like Jira Software have you used or evaluated?
ALM
How Jira Software is better/different from its competitors?
Light weight and comprehensive set of features