Kapture CX Reviews
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Overall Kapture CX Reviews
Here's an unbiased review of Kapture CX. Discover how Kapture CX users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Kapture CX Pros and Cons Based on Customer Reviews
"The omnichannel support integrates various customer apps into a single management browser, streamlining communication."
"Kapture CX offers a highly customizable CRM that can be tailored to fit specific business needs."
"The platform is user-friendly and intuitive, making it easy for teams to adopt and use effectively."
"Kapture CX includes advanced features like a Knowledge Management System and sales reporting tools, which help improve sales results."
"It provides comprehensive features like ticket management and field force automation, enhancing customer support processes."
"Occasionally, users find the software can become monotonous over time."
"Some users feel the need for better telephony integration, as they have to rely on third-party vendors."
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Hear directly from customers who have used Kapture CX. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Sunil K.
Program Manager
Used the software for : 2+ years (Daily)
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
This is a CRM that can be customized for your business. The team is skilled and understands the company's needs to tailor the workflow based on the inputs given. In addition, the omnichannel-supported platform brings all the customer apps into one contact center management browser.
Kapture CX Mobile App Experience
Kapture CX After Sales Service Rating
What do you like best about Kapture CX?
The text "Custom workflows" does not contain any grammatical errors and does not require any corrections.
What do you dislike about Kapture CX?
Handling Chats and Chatbots
What features is Kapture CX currently missing?
OTG training of chatbot
Used the software for : 1-2 years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
The platform is packed with features to help anyone who wants to simplify delivery in a business or industry segment (such as a company that doesn't want to advertise). All features are in one single platform: ticketing system, customer support chat, task assignment to other teams. Companies don't need to have other software or tools for additional activities. The ticket management service has a very friendly and easy-to-use interface, with customization, chat system, and API integrations.
Used the software for : Less than 6 months
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
In the long run, it is good. It helps me and my team a lot with CRM. This software makes our CRM work very easy. Thanks to the developers and the team of creators.
What do you like best about Kapture CX?
Easy to use.
What do you dislike about Kapture CX?
Sometimes feel bored.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
We chose Kapture CRM after a lengthy evaluation process. The software is easy to use and very intuitive. It has greatly helped us automate and simplify our customer support processes. Ticket management and field force automation are some of the key areas where Kapture has assisted us.
Kapture CX Mobile App Experience
Kapture CX After Sales Service Rating
What do you like best about Kapture CX?
User-friendly softwareCost-effectiveCompletely customizable softwareIn-house implementation team with 24/7 customer support
What do you dislike about Kapture CX?
On time they address our issues, and the go-live period is less. Hence, there cannot be any cons.
Do you think Kapture CX delivers value for the money spent?
Yes
Are you satisfied with Kapture CX features?
Yes
Did implimentation of Kapture CX was easy?
Yes
What features is Kapture CX currently missing?
There is no such
Manoj
Business Development Manager
Used the software for : More than 1 year
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Best CRM for field sales. It can track our field sales representatives. The check-in and check-out feature helps ensure fruitful meetings. The field agents can add their work-related expenses directly in the app.
What do you like best about Kapture CX?
Mobile CRM, Attendance Markings
What do you dislike about Kapture CX?
None.
Ananya
Sales Manager
Used the software for : More than 1 year
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
I like the fact that the lead source analysis gives me an accurate view of the sources of my generated leads. I like all the features... we are already seeing better sales results because of the sales reporting tool.
What do you like best about Kapture CX?
Amazingly easy-to-use interface. My sales team has been using the sales CRM for a few months now, and we are seeing some great results.
What do you dislike about Kapture CX?
I needed a cloud telephony integration, but I had to look for another vendor.
Mani
Sales manager
Used the software for : More than 1 year
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
Nice experience. I had an awesome experience with their salespeople.
What do you like best about Kapture CX?
The contact center management has helped us sift through massive call volumes. The report analytics have helped me understand the performance of my agents.
What do you dislike about Kapture CX?
I would have liked Capture to offer the telephony integration instead of making me find another vendor for it.
Jayakrishanj
Customer service manager
Used the software for : More than 1 year
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
I have been with Kapture since 2016. My team and I onboarded Kapture CRM after they won the Google Launchpad Accelerator award. In recent years, the platform has consistently matured with respect to features and user interface. The latest features, such as the Knowledge Management System and advanced ticketing features, are really useful.
What do you like best about Kapture CX?
Combines end-to-end features for higher functionality, delivers a superior user experience, intuitive user interface, and Cloud storage.
What do you dislike about Kapture CX?
The user interface is not as colorful as some other software. Not sure if its a con.
Siddu
Sales
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This is a CRM app built to meet the requirements of India’s growing B2C market. I like that the features essentially support end-user suitability. I have seen a significant increase in productivity and customer turnover since I started using it a year ago.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
My catering business needed to take orders from different bakeries and provide food for each one. The Kapture team created a model where I can collect all orders in one place and start production without wasting time. It was also negotiable and affordable.
Ekta M.
Sales Executive
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
Has anyone noticed its reporting system? It has an excellent reporting system with source-wise performance reports, ROI analysis reports, project-wise analysis reports, individual employee performance reports, and much more. My work is so easy now.