What is Kayako?

Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.


Kayako Starting Price

$ 15/Agent/ Month

Kayako Award

Our Awards and Recognition

More Awards
Need a Little Help?

Talk with a software expert for free. Get a list of software that's great for you in less than 10 minutes.

Kayako Screenshots

Key Features of Kayako

Here are the powerful features that make Kayako stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Document Management
  • Social Media Integration
  • Call Me Option
  • Customizable Branding
  • Proactive Invitations
  • Real Time Monitoring
  • File Sharing
  • Visitor Tracking
  • Automatic Chat Translation
  • Live chat system
  • Knowledge Base
  • Issue Tracking
  • Service Level Agreement (SLA) Management
  • Dashboard
  • Customer Experience Management
  • Chat History

Kayako Pricing

Here are the pricing plans for Kayako. Choose the plan that best fits your requirements and budget. Get Detailed Kayako pricing as per your requirements.

$ 15
Agent/ Month
  • Unified conversations
  • Email Support
  • Live chat - Kayako Messenger
  • Twitter
  • Facebook
  • Up to 5 Multiple channels
  • Up to 2 Live chat proactive engagement rules
  • Agent collision prevention
  • User profiles
  • Help Center
  • Rich text Help Center articles
  • Social sign-in for Help Center
  • Help Center article rating
  • Customer request portal
  • Suggested answers for customers
  • Responsive, mobile-friendly Help Center
  • Unified Search
  • Reply-only macros
  • Two-way email processing
  • Assignment rules
  • Basic Insights
  • SLA reporting
$ 30
Agent/ Month
  • All Inbox Features+
  • Organization profiles
  • Custom conversation fields
  • Custom user and organization fields
  • Macros
  • Macro placeholders
  • Custom conversation views
  • Time tracking
  • Trigger automations
  • Monitor automations
  • Business hour holidays
  • Support workflow
  • Suspended messages
  • Advanced Insights
  • SLA reporting
  • Help Center insights
  • Full Help Center layout customization
  • Branding removal (Help Center)
  • Branding removal (Kayako Messenger)
  • Advanced Help Center customization
  • Custom and private apps
$ 60
Agent/ Month
  • All Growth Features+
  • Shared organizations
  • Restricted conversation views
  • Internal Help Center
  • Native Salesforce integration
  • Network access restrictions
  • Custom password policies for customers
  • Custom password policies for agents
  • Custom roles and permissions
  • Guaranteed availability SLA
  • Customer Success Manager
  • Onboarding
  • Phone callback support

Kayako Specifications

Get a closer look at the technical specifications and system requirements for Kayako. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Accessibility :
Mobile Support
Desktop Platforms :
Language Support :
Business :
Available Support :
Live Support
Company Details :
Company Name : Kayako Ltd.
Headquarter : London
Website : Visit Website
Full Address : 1.415.418.3366 (worldwide)

Kayako Comparisons

Compare Kayako with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Kayako Ltd. logo
Do you work for Kayako Ltd.?
Claim This Profile

Kayako Description

Here's the comprehensive description of Kayako. Gain a brief understanding of its unique features and exceptional benefits.

Kayako Messenger is more than just simple live chat. Your team and your customers can pick up the conversation on your website and across channels, real-time or not.

Kayako Classic Documentation:

  1. Quick Start Guides
  2. Custom Templates
  3. Advanced Configuration
  4. Email Support
  5. Installation and Upgrades
  6. Interactive Tutorials
  7. Multi-Language Support

Kayako Slideshare

preload slideshare View Slideshare

Kayako Customers

Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Kayako Customers
Show More

Kayako Videos

Overall Kayako Reviews

Thinking about using Kayako? Check out verified user reviews & ratings based on Kayako's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.


Based on 7 Reviews

Write a Review Or
Ask a question
Feature Feature 4.7


Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 80%

Likelihood to recommend

Out of 100%

Kayako Pros and Cons

"Information of who else viewing conversation"

"Email notifications of conversation"

Alternatives of Kayako

Explore alternative software options that can fulfill similar requirements as Kayako. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Kayako FAQs

How much does Kayako cost?

The starting price of Kayako is ₹ 1080/Agent/ Month. It has different pricing plans:

  1. Inbox : ₹ 1080/Agent/ Month
  2. Growth : ₹ 2160/Agent/ Month
  3. Scale : ₹ 4320/Agent/ Month

Kayako also provides a free trial to users.

What are the top 5 features for Kayako?

The top 5 features for Kayako are:

  • Document Management
  • Social Media Integration
  • Call Me Option
  • Customizable Branding
  • Proactive Invitations

What type of customer support is available from Kayako?

The available support which Kayako provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training
Free Demo Get Pricing
Free Demo