Kayako Reviews

They provide good service if we raise any issues. Email notifications for conversations. Information on who else is viewing a conversation. Overall, we have had a good experience with the product. They offer good filters and reports.

We have found Kayako to be extremely useful in automating our processes and bringing us on par with other modern businesses. As a family-owned business with mostly manual customer handling, we were initially a little reluctant to use automated customer response software. However, we must say that the helpful onboarding team at Kayako helped us immensely and guided us through the whole process with great care and support.

Customer support is a very sensitive part of business. It includes great responsibility towards any customer. I have come across many customer support software, but I found Kayako to be the best among all. It provides an amazing feature of live chat support, which is acclaimed all around the world. They facilitate businesses and make customers happy with their up-to-date software. Their support brings trust and appreciation from customers for the business. I found it user-friendly and beneficial for business.

Energizing work, awesome administration, work culture, collaborators, advantages, and trips are a lifestyle at Kayako. The management even plays sports with workers and blends with everyone. Aside from this, their high standards of quality push everyone's limits to perform better and extend their boundaries. Employees are listened to, and with the recent changes in the organization, things have further improved. The workers run the show and organize various activities across the campus for everyone to enjoy.

It provides many facilities and is also inexpensive, but despite all that, it is difficult to understand and use. Simple procedures and language are not used. Kayako should improve its reporting tasks. 

It also provides a personal account facility where you are updated about new innovations. Kayako is very affordable and can be easily accessed online for a few dollars. You don’t have to waste time getting a CD or any hardware to download it.

It is an emerging software company that works very hard to provide the best facilities to its users; this is a good thing about it. Whenever I face any ambiguity or confusion, their online help blogs are always useful. Even their free customer service is available. Its speed is very fast, which always saves my precious time.