Best Knowledge Management Systems
Finding the best Knowledge Management System for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
Buyer's Guide
What Is Knowledge Management System?
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Sharing of knowledge
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Storing of knowledge
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Accumulation of knowledge
What Are The Main Benefits Of Knowledge Management System?
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Customer Satisfaction:
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Expenses Of A Company:
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Costs:
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Problem-Solving:
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Treating Knowledge As A Property:
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Employee Training Becomes Easy:
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Search Criteria Becomes Simplified:
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Cost-Effective:
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Accessibility:
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Security:
How Is Knowledge Management System Helpful For Your Business?
- Through knowledge management software, companies can turn their full focus on the customer. The software includes answers to the common questions and thus saves time for both the company and the customers.
- You can also keep a track of the knowledge base and can improve it further down the line. This small step will keep your organization updated according to the needs of customers.
- Similarly, you can also keep a track of customer feedback on the knowledge-driven articles. This would also help in improving the overall documentation process on the go.
- In addition to all these incorporating software such as documentum will not help you in identifying missing gaps, but also secure your shared files.
Internal Knowledge Management and Its Importance:
Types of Knowledge Management Systems:
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Enterprise Knowledge Management Systems:
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Knowledge Intelligent Techniques:
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Knowledge-Based Work System:
Pertinent Things to Look For Before Buying A Knowledge Management System
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Understand your audience
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Effectiveness of search criteria
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Safety and privacy regulations of your company.
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Data consistency.
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The scope of adding new content.
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Use of Artificial intelligence.
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User feedback.
Conclusion:
Document360
The Knowledge Base That Scales With Your Product
Document360 is a one-stop solution for your team to create, manage, optimize a self-service knowledge management system. Sign up for 14 days free trial with all the features and no credit card required. View Profile
#1
FileHold
Feature rich, enterprise grade yet affordable
FileHold is feature rich yet affordable and is ideal for organizationis of 20 users or more. Check in / check out, version control, document workflow, full audit trail of activites. Desktop and mobile device ready install on premise or in the cloud. View Profile
#2
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Powerful HR and Knowledge base Software
HRMantra is the World's most feature rich HR and Payroll software helping automate the most complicated of hire to retire HR processes easily using its CRORES of ready to use features. It also has proved the best knowledge management system for your organization. It saves 30 min per emp per day giving over 10 times ROI. 100% project success assured View Profile
#3
Simple Yet Powerful Knowledge Base Software
Proprofs is a powerful knowledge base software. It makes the best and highly-searchable online FAQs that improves customer service and reduces tickets by almost 43%. These FAQs help you serve your customers better and in turn result in satisfied customers. More satisfied customers result in more profits. View Profile
#4
System by Helpjuice Inc
Helpjuice system is a good knowledge base software for decreasing your time wasted in customer support by helping the customers help themselves. This knowledge management system is having functionalities like percipient analysis, multi-language support, auto-updating, and much more. Knowledge based systems are very easy and simple to use. It helps you get more satisfied customers. View Profile
#5
System by Novo Solutions
The Novo Solutions knowledge base software provides innovative web-based and mobile solutions that can simplify your work by enabling your employees to organize and manage information in order to streamline business processes and reduce expenses. It comes with an array of functionalities such as improved customer self-service, good customer support, anytime access, better and quicker problem solving, and much more. View Profile
#6
System by Moxie Software Inc.
Moxie Knowledge is a web-based knowledge base software to assist users in searching right information. It enhances the efficiency of your employees. It knowledge based systems which has characteristics like strong reporting, API, time management, smart synopsis, advanced searching, and much more. View Profile
#7
System by Safeharbor Knowledge Solutions
SmartSupport is a simple and user-friendly knowledge management system that helps customers find answers to common questions or problems through forums, FAQs, and other self-service features. It knowledge management software is fully customizable with powerful tools and features providing you with the complete support of your support site. View Profile
#8
Knowledge based systems by Help Scout
Helpscout is a knowledge management software that helps your customer access all your best practices from any device making them more self-sufficient. Working seamlessly with your help desk this software helps the customers find answers as and when needed. This empowers you to provide better customer support thus gaining customer’s confidence. View Profile
#9
System by Double Jade LLC
Kbpublisher is an important knowledge base software for information sharing with employees, colleagues, customers, partners and so on. This knowledge management system is very easy to install and use. It comes with instant access support at any time, customizable fields, LDAP authentication, and much more. Knowledge management software supports all the sizes of businesses. View Profile
#10
System by Stuffix, Inc
KnowledgeBase Manager Pro is a powerful and user-friendly knowledge base software to with built-in technologies to manage and share knowledge for your business development. Knowledge management system is suitable for any size of businesses. It adds a number of characteristics to your working process, such as better customer care, better decision-making, cost reduction for customer support, increases the efficiency of employees, and much more. View Profile
#11
System by HelpDocs
HelpDocs is a one of the best and complete knowledge base system to provide ultimate support to teams. It knowledge management software is a fast-working software with quick installation. It is highly customizable to suit your business needs. It has got a good customer support system with almost zero downtime. View Profile
#12
Knowledge management software by Lansweeper
Lansweeper knowledge based systems automatically scan and rescan all of your network computers and devices as you configure it. It scans both, the hardware and the software. It comes with free trial and good customer support system. View Profile
#13
Knowledge based systems by Black Duck Software Inc
Black Duck is an open source knowledge base software for security vulnerabilities and license compliance. This software covers over more than 530 billion lines of open source code from more than 900 websites, repositories, and forges. View Profile
#14
System by eXo Platform
eXo Platform is the leading open source knowledge base system for enterprises, which is customizable, extensible and has a creative design. This knowledge base software adds important advantages to business like driving performance of the employees, transferring knowledge for the growth of the organization, good training to staff members, more satisfied customers, and much more. View Profile
#15
System by Check Point Software Technologies Ltd
Check Point’s Secure Knowledge is a safe knowledge base solution to solve technical problems for Check Point products. It is a customizable software with intuitive interface. It is maintained by a group of qualified technicians and contains all the common question and answers that are submitted to Check Point Tac. View Profile
#16
The only platform with all support channels in one
Wix Answers is the industry’s first cloud-based customer support solution that consolidates all support channels under the same platform with a knowledge management system so any business can deliver quality customer support, increase agent efficiency and boost customer satisfaction. View Profile
#17
System by Blue Mango Learning Systems, LLC
ScreenSteps is the best knowledge base software security to maintain online documentation and share data with your employees. It has a full array of answers for your employees whenever they are stuck in any work-related problem. View Profile
#18
System by Giva, Inc
Giva eKnowledgeManager is a current knowledge base software that helps you prepare accurate reporting for high-quality decision making, without taking the help of coding or consultants. It is a user-friendly software with an intuitive interface and can be used for any size of business. View Profile
#19
Solution to boost your IT team’s performance
Vitalize your IT Knowledge management system with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. View Profile
#20
HelpDesk Software | to be fit for every trade.
UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business. View Profile
#21
Online Documentation Tool for Improving Business
ClickHelp is a modern online documentation and knowledge base tool. It's a web-based solution, so you don't need to install anything. It supports all platforms such as Windows, Mac OS, and Linux.ed formats. View Profile
#22
System by Atlassian
Confluence is a content and project collaboration software. It allows teams to create documents, provide feedback and have a central place to keep their work organized and accessible. View Profile
#23
The clear path to student success
Classtime helps educators around the world to save time for teaching, create engaging lessons, and excite students to learn with good knowledge management system. Trusted by schools, businesses and educators globally, Classtime is your e-learning partner on the clear path to learning success. View Profile
#24
Ready to Use Intranet
365Appz is ready to go SharePoint Intranet in a box Solution. It can be easily implemented in hours instead of days and months. Zero coding and zero development resource requirements make this a painless and highly economical solution. View Profile
#25
Frequently Asked Questions (FAQs)
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A knowledge management system is the one which helps in easy storing and retrieving of information. The whole system is perfect for IT companies, businesses, and startups who would like to go global with their product.
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Documents can be easily shared externally through the use of any advanced software. To share documents externally one can use the Microsoft share point which helps in easily sharing the content with people outside the organization. But before you proceed for any of these processes make sure you have a modern document library.
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Today as the market is developing continuously, the requirement for knowledge management software also sees an upsurge. This has led to many companies coming out with their version of knowledge management platforms. Some of the key players in this arena are HubSpot, Quip, Service now, Bloomfire, and Help juice.
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Intranet and databases play an important role in providing information within an organization. While databases store the data securely, an intranet is an office network through which data and information are exchanged. Thus both of these have an important role and actually work as the backbone of the knowledge management system.
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A knowledge management framework is the one that ensures all the key elements like accountabilities, processes, governance, and technologies are in a single place and interconnected with each other.
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There are four barriers to Knowledge Management Systems like poor planning, lack of accountability, lack of business purpose, and customization.
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A knowledge management system can take a few days, weeks, and months to get implemented in bigger organizations. However, for small startups, it is more instant and seamless.
