LitmusWorld for CX

Being India’s No. 1 NPS Management platform, LitmusWorld is business transformational. While primarily being a tool to support the CEO and other key stakeholders responsible for the customers, the platform supports the rest of the organisation by enabling structured contextual conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld aids in quantifying the intangible aspects of the business such as Customer Emotions, Customer Loyalty and Customer Advocacy through the use of a singular metric – The Net Promoter Score. LitmusWorld delivers these structured conversations through an omnichannel approach right from SMS and emails to in-app notifications, website widgets and screens at the point of experience.

LitmusWorld can be operationalised within a week, show measurable business results within a fortnight thereafter and be transforming an organisation within a couple of months. We are now the preferred conversations platform for industry leaders in banking, retail, hospitality, airlines, durables and a number of other sectors.