LitmusWorld for CX

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Overview
Features
Specifications
Pricing
Company Details
Description
User Reviews
FAQs

What is LitmusWorld for CX?

Initiate feedback & surveys across channels & languages as soon as customers have an offline/online interaction with your brand’s touchpoints. Measure customer interactions, resolve issues and take necessary action via real-time data visibility on role-based dashboards.

LitmusWorld for CX Starting Price

$ 0.01/Projects/Month

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LitmusWorld for CX Awards

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LitmusWorld for CX Screenshots

Key Features of LitmusWorld for CX

Campaigns
CRM
Customer Management
Customer Support
Knowledge Management
Mobile Support
Survey Management
Referral Management
Mobile App
Lead Management
Contact Management
Data Security
Loyalty Management
Social Marketing
Channel Management
Performance Metrics
Activity Management
Onboarding
Customer Feedback
Collaboration
Real Time Reporting
360 Degree Feedback
Feedback Management
Goal Setting / Tracking
Surveys & Feedback
Lead Capture
Campaign Management
Historical Reporting
Channel Analytics
Incentive Management
Partner Management
Forms Management
Contact Database
Multi-Campaign
Multi-Channel Marketing
Employee Awards
Rewards Program
Discount system
Campaign Segmentation
Multivariate Testing
Data Analysis Tools
Customer Activity Tracking
Discount Management
Member Portal
Rewards Management
Customer Advocacy Manager
Automation Rules
Customer Segmentation
Department management
Gamification
Sentiment Analysis
Reviews Management
Churn Management
Communication Management
Community Management
Feedback Collection
Multi-Channel Communication
Multi-Store Management
Complaint Monitoring
Customer Engagement
Contest Management
For Sales
Keyword Tracking
Conversion Tracking
Chat / Messaging
Employee Referral Management
Dashboard
Analytics
Social media management
Dynamic content
Content creation
Data Integration
Data Import / Export
A/B Testing
Reports
Tablet Surveys
Web Surveys
Embedded Survey
Mobile Survey
Custom Survey URLs
Email Distribution
Multiple Question Types
Detailed Reporting & Alerts
Comprehensive Response Manager
Audience Targeting
Customer Lifecycle Management
Usage Tracking / Analytics
Action Management
Multi-Channel Collection
Text Analysis
Trend Analysis
Reporting/Analytics
Loyalty Program
Process/Workflow Automation
Low-code Platform
Triggered Real-Time Communications
NLP for Conversational Engagement
Visual Flow Builder for Customer Journey Orchestration
Branch workflows based on dynamic if-then analysis
Reporting and Analytics
Detailed Transaction Logs
Reporting and Dashboards
Audit Trail
Rewards Points
For Mobile
For Websites
User Journeys
Engagement Monitoring
Customer Profiles
Data Matching
GDPR Compliance
Personalization
Behavioral Targeting
Experience Management
Behavioral Analytics
Leaderboards / Activity Tracking
Surveys
Commenting / Notes
On-Demand Communications
Batch Communications
Referral Source Tracking
User Interaction Tracking
Funnel Analysis
Channel Attribution
Customer Journey Mapping
ROI Tracking
Website Analytics
Audience Segmentation
Cross-Channel Attribution
Analytics/ROI Tracking
Drip Campaigns
Contact Import/Export
Text Messaging
Customer Advocacy
Political Advocacy
Social Engagement
Live Results Tracking
Graphical Data Presentation
Q & A
SMS Polling / Voting
Statistical Relevance Analysis
Behavioral Mapping
Element Analytics
Timeline Management
In-App Training
Territorial Mapping

LitmusWorld for CX Users

Business

Freelancers
StartUps
SMEs
Agencies
Enterprises

Available Support

Email
Phone
Live Support
Training
Tickets

Specifications

Deployment:
Cloud Based
Payment:
Monthly
Api
Customization
Mobile Support

Desktop Platforms

Web App
Windows
Mac

Mobile Platforms

Android
iOS

Language Support

English

LitmusWorld for CX Categories on SoftwareSuggest

Customer Feedback Software

Customer Loyalty Program Software

Customer Engagement Software

Customer Journey Mapping Software

Customer Advocacy Software

Customer Retention Software

LitmusWorld for CX Pricing

Click here to get detailed pricing as per your requirements.

Annual Pricing

$ 0.01

Projects/Month

Response Rate Focus
Action Management
Improve CX Metrics
Solution Design
Service Management
Seamless Integration
CX Workshops and Trainings
Multi-Lingual
Omnichannel

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Company Details

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Company Name :

LitmusWorld

Headquarter :

Bangalore, Mumbai

Website :

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Full Address :

11, Keshavrao Khadye Marg, Dr. Babasaheb Ambedkar Colony, Mahalakshmi, Mumbai 400 034, Maharashtra, India

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LitmusWorld for CX Description

Being India’s No. 1 NPS Management platform, LitmusWorld is business transformational. While primarily being a tool to support the CEO and other key stakeholders responsible for the customers, the platform supports the rest of the organisation by enabling structured contextual conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld aids in quantifying the intangible aspects of the business such as Customer Emotions, Customer Loyalty and Customer Advocacy through the use of a singular metric – The Net Promoter Score. LitmusWorld delivers these structured conversations through an omnichannel approach right from SMS and emails to in-app notifications, website widgets and screens at the point of experience.

LitmusWorld can be operationalised within a week, show measurable business results within a fortnight thereafter and be transforming an organisation within a couple of months. We are now the preferred conversations platform for industry leaders in banking, retail, hospitality, airlines, durables and a number of other sectors.