Best Live Chat Software

Best live chat software service providers are Zoho Desk, Help Scout, ChatBot, Zendesk, and Olark. Live chat software solutions help businesses to provide real-time customer support, increase sales, and improve operational efficiency.

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List of 20 Best Live Chat Software

Showing 1 - 20 of 182 products

Live Chat Tool That Helps Small Business

Tidio combines live chat and chatbot technologies to engage with customers, boost sales, and provide incredibly quick service. With this program's fantastic website integration, businesses can decorate the website widget to match the layout of their website and modify it to deliver particular messages based on whatever page the user is presently visiting. Read Tidio Reviews

The industry's first context-aware help desk

Zoho Desk, a live chat tool enables users to improve client experiences, increase agent efficiency, and streamline customer support operations. Zoho Desk Service teams can manage client discussions via email, phone, live chat, and social media with this online chat software. The automation and analytics required to grow to any customer volume are built into the system. Read Zoho Desk Reviews

Emergents | 2024

Live Chat Software Re-imagined for Growth

Zoho SalesIQ is a renowned software for live chat. Businesses would be able to increase their sales, support, and marketing efforts on their company's website or application by using its helpful features. Thanks to its digital customer interaction features, sales, marketing, and customer care teams can interact with every site visitor at each point of the customer lifecycle. Read Zoho SalesIQ Reviews

Deliver real time Customer Support with Hiver

Hiver’s Live Chat allows you to deliver personalized customer service in real time. It's extremely easy to use and set up only takes only a few clicks. Alongwith live chat, Hiver helps teams offer support through channels like email, phone, WhatsApp and more. Read Hiver Reviews

Cloud-based Customer Support Software

Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Read Freshdesk Reviews

Category Champions | 2024

HubSpot Client Management Software helps to business to keep the complete eye on each and every leads and touch point with those leads to track the lead status. Hubspot lead scoring system helps sales team reduce the time and efforts in filtering out the bulk lead. Read Hubspot CRM Reviews

Most Reviewed

Contenders | 2024

Live Chat Website Software for Sales and Customer Support

Olark is a live web chat software that enables companies to engage in in-person chats with clients, candidates, and staff. With tools like chat activity tracking, message routing, per-agent chat restrictions, and prefabricated responses to keep teams on task and in sync. Olark's key features encompass team management, real-time reporting, searchable transcripts, automated communications, and more. Read Olark Reviews

Contenders | 2024

LiveChat is a live chat software that boosts sales while gratifying your customers. LiveChat enables you to provide excellent customer service, offer better brand interactions, and initiate conversations with returning clients. Through this software, chatbots can interact with, develop, analyze, and convert leads on their own across various channels. Read LiveChat Reviews

Emergents | 2024

Live Chat Software For Sales And Support Teams

ControlHippo, a live chat tool is the ultimate WhatsApp Team inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience ControlHippo now and streamline your team's communication and customer support. Read ControlHippo Reviews

Category Champions | 2024

Best Live Chat Software For Your Business

A live chat solution called Zendesk offers specialized tools for building knowledge bases, customer support portals, and online communities. This is the best software for websites since it offers a customizable front-end portal, live support functionality, and integration with tools like Salesforce and Google Analytics. Read Zendesk Reviews

Contenders | 2024

Smart Conversation with Live Chat Tool by Freshchat

With Freshchat, one of the best live chat website software, users would benefit from the direct connection between customer service and your team's effectiveness at work. With the help of a bot and human assistance, Freshchat enables businesses to provide anytime personalized customer care through easy-to-use channels. Relationships today are digital and constantly active. Read Freshchat Reviews

Fully Featured Live Chat Tool by Intercom

Customers may easily access assistance from Intercom when and when they need it. It is a live chat software for websites. Whether it's now or later, chat whenever it's convenient for staff as well as consumers. Customers can return to a chat anytime, on any device, because their chat history is always saved. Read Intercom Reviews

Category Champions | 2024

A fully featured Live Chat Solution

With an all-in-one help desk solution, LiveAgent is a fully integrated live-chat solution that helps in giving customers personal interactions. Various services are provided both as part of the suite and individually, including online self-service portals, live support, ticket management, change and license management, and others. It unifies various communication channels, such as phone calls, and social media, into a single business inbox. Read LiveAgent Reviews

High Performer | 2024

ProProfs Chat is a flexible live chat software for businesses that aids businesses in interacting with their regular visitors and clients. Business operators can rapidly connect with clients thanks to this live help software. With this application, agents can see what visitors are typing so they can answer more quickly and even pass the chat along to other participants for quicker resolution. Read ProProfs Chat Reviews

Emergents | 2024

Live chat software called ClickDesk enhances customer support systems with the ability to communicate and troubleshoot in real-time. This is one of the best solution for live chat that enables geotargeting, offers persistent chat, supports video chat, assists in moving or routing tickets or calls, etc. A few crucial help desk functions are included in ClickDesk, like the ability to track issues or tickets and email integration. Read ClickDesk Reviews

Best Live Chat Software For Website

Chatbots and video recordings are all combined by Smartsupp to help businesses save time and effectively turn visitors into regular ones. By integrating these features, Smartsupp is a live chat tool that aids businesses in providing a customized online shopping experience, which would lead to an increase in sales. This makes it possible for companies to build sincere relationships with their clients and more fully comprehend their demands. Read Smartsupp Reviews

Emergents | 2024

Easy To Use Live Chat Tool For Websites

A multi-channel cloud-based live chat platform, REVE Chat is renowned for providing the needed assistance to businesses’ website visitors. This aids in enhancing customer service and boosting sales conversions. With REVE Chat, you can access plenty of helpful tools, including a chatbot, video chat, co-browsing, live support, screen sharing, and more. The chatbot can automate your sales process, deliver leads, and increase customer engagement. Read REVE Chat Reviews

Easy-to-use Live Chat Software

Online businesses can communicate with their clients in real-time for free with JivoChat, one of the best live chat software. Users would be able to link message funnels, make calls, freely modify, and fully customize them as you develop a 360-degree customer care system. Users can integrate live chat into their websites, serve customers on Facebook through chat, handle emails sent to a company's email address, and answer calls to a phone number in any nation. Learn more about JivoChat

Emergents | 2024

Popular live chat website software for businesses

With the help of the live chat software Pure Chat, small and medium enterprises may add chat features to their websites. Several website management systems, including WordPress, Squarespace, Shopify, and Joomla, are integrated with it. It is one of the leading software used by small and medium-sized organizations. Companies can use this live chat program for free and with an infinite number of users and chats. Read Pure Chat Reviews

Contenders | 2024

Live Chat Software For Your Business

For marketing and sales teams, HelpCrunch is a highly regarded platform for live chat. Strong customer relationships can be developed with the live support, chatbot, knowledge base, popups, and email marketing capabilities provided by HelpCrunch. Email marketing, website popups, and a knowledge base are just a few of the tools that this website chat software offers to facilitate client communication and marketing outreach. Read HelpCrunch Reviews

Live chat software guide

Live chat software is a digital communication tool designed to facilitate real-time conversations between businesses and their website visitors or customers. It enables instant messaging, allowing users to seek assistance, ask questions, or engage in discussions directly through the website interface. Live chat software enhances customer support, sales, and engagement efforts by providing quick responses, personalized assistance, and efficient problem-solving capabilities. It's a versatile tool utilized across various industries to improve customer experience and foster better relationships between businesses and their audience.

What is Live Chat Software?

Live chat software is a chat tool that helps businesses engage in real-time conversations with website visitors or customers. It is a communication solution that allows businesses to provide immediate assistance, support, and information to their online users. Live chat solution typically consists of a chat widget that can be placed on a website, enabling visitors to initiate chat sessions with customer support representatives or sales agents.

This software facilitates seamless and instant communication, helping businesses address queries, resolve issues, and offer personalized assistance. Increasing participation, delivering timely responses, and establishing trust, improves the customer experience.

Automated chat greetings, visitor tracking, conversation transcripts, collaboration software, and connectivity with other systems, such as CRM or help desk platforms, are common features of live chat/support software.

It has developed into a crucial part of customer service and sales tactics, enabling companies to provide effective, tailored help while learning crucial information about the wants and preferences of their customers.

What Types of Live Chat Software Exist?

Live chat software comes in various types, catering to business needs and customer support requirements. These different types of live support software offer unique features and functionalities that can enhance communication, streamline workflows, and improve customer satisfaction.

Different types of live chat software

This section will explore some common types of live chat software:

  1. Standalone Live Chat Software

    Standalone live chat website software is a dedicated solution designed solely for live support. It provides core chat functionality, such as real-time chat, customization, transcripts, and proactive invitations. A standalone live chat platform is suitable for businesses that primarily focus on delivering live support and want a dedicated tool for that purpose.

  2. Integrated Live Chat Software

    Integrated live chat software is designed to seamlessly integrate with other business tools and systems. It offers live support chat functionality as part of a larger customer support or communication suite. Integration options include CRM systems, help desk platforms, ticketing systems, or marketing automation software. Integrated live support solution allows businesses to centralize customer data, streamline workflows, and provide a cohesive customer support experience.

  3. AI-Powered Chatbots

    AI-powered chatbot software combines artificial intelligence and natural language processing to automate customer interactions. Chatbots can handle basic inquiries, respond instantly, and assist customers with common questions or tasks.

    They are capable of understanding and responding to natural language inputs. AI-powered chatbots can be integrated into live support software or deployed as standalone solutions to efficiently handle a significant volume of customer inquiries.

  4. Social Media Chat

    Social media chat software enables businesses to engage with customers directly on social media platforms. It allows support agents to respond to customer queries, comments, or messages from social media channels. Social media chat software is valuable for businesses that have an active social media presence and want to provide customer support on those platforms.

  5. Mobile Chat SDKs

    Mobile chat SDKs (Software Development Kits) are designed for mobile app developers. They provide the tools and resources to integrate live support functionality directly into mobile applications. Mobile chat SDKs enable businesses to offer in-app live support, allowing users to communicate with support agents without leaving the app.

  6. Enterprise-Grade Live Chat Software

    Enterprise-grade live chat website software caters to the needs of large organizations with complex support requirements. It offers advanced features like multi-department support, advanced reporting and analytics, customer segmentation, custom workflows, and extensive customization options.

    Enterprise-grade live chat software is scalable, robust, and suitable for businesses with high chat volumes and sophisticated support processes.

What are the Benefits of the Live Chat Tools?

In this digital age where instant gratification is valued, live chat website software has become vital for businesses to deliver efficient and personalized assistance. Let's explore the key benefits of top live support software -

Advantages of live chat software

  1. Instant and Convenient Customer Support

    One of the primary advantages of a live support program is the ability to offer immediate assistance to customers. Visitors can initiate chat sessions with support agents or sales representatives, receiving prompt responses to their queries or concerns. This real-time support significantly reduces response times compared to traditional channels like email or phone, leading to increased customer satisfaction.

  2. Enhanced Customer Engagement

    Live web chat encourages visitors to actively engage with your website. By providing a convenient and accessible communication channel, businesses can foster conversation, address customer needs, and build relationships. The interactive nature promotes engagement, boosts customer confidence, and increases the likelihood of conversions or repeat purchases.

  3. Cost-Effective Customer Service

    Implementing live support software enables businesses to handle multiple chat conversations simultaneously, improving efficiency and reducing the need for a large support team. This multitasking capability translates into cost savings, as fewer support agents can handle a higher volume of inquiries than traditional support methods.

  4. Personalized Website Experience

    Live support/chat software allows businesses to deliver a personalized website experience to visitors. Through live support, customers can receive tailored recommendations, relevant information, or assistance based on their needs and preferences. This personalized touch enhances customer satisfaction, loyalty, and brand perception.

  5. Competitive Advantage

    By offering live web chat support, businesses can gain a competitive edge over their competitors, who may rely solely on traditional support channels. The ability to provide instant, convenient, and personalized assistance sets businesses apart, attracting customers who value efficient and reliable customer service.

  6. Increased Efficiency and Productivity

    Online/web chat software streamlines support workflows with features like canned responses, chat routing, and collaboration tools. These features enhance efficiency and productivity for support teams, enabling quick access to information, reducing response times, and facilitating seamless internal communication.

  7. Integration and Scalability

    Many chat software solutions offer seamless integration with other business tools, such as customer relationship management (CRM) software, helpdesk platforms, or analytics software. This integration streamlines data flow, simplifies customer management, and supports scalability as the business grows.

  8. Easily Accessible Customer Service

    ItHelp permits your customers to rapidly locate a client help agent that will aid them with any inquiries and data regarding your products and services, empowering you to expand your company revenue.

  9. Proactively Seek Sales and Feedback

    It Help permits your sales and customer service operators to start Live Help talk solicitations to your web-searching website guests. This permits administrators to ask whether they require help before the potential client leaves your site.

  10. Receive Priceless Customer Feedback

    By receiving priceless customer feedback during and after Live Help sessions, your company can focus on your customers' needs, requirements, and questions. Feedback from each website will allow you to continue improving and enhancing your website for future customers.

    By getting extremely valuable customer feedback during and after Live Help sessions, your organization can concentrate on your customer’s needs, requirements, and inquiries. Input received from every Live Help talk will permit you to keep enhancing and upgrading your website for future customers.

What are the Key Features of Live Chat Software?

Live chat software offers a range of key features that enhance customer support experience, streamline communication, and provide valuable insights. In this section, we will explore each of these features in detail -

Key features of live chat software

  1. Customizable Chat Widgets

    Online chat system allows businesses to customize the appearance and behavior of chat widgets to match their brand's aesthetics. From colors and fonts to positioning and chat window design, customization options help businesses maintain a consistent brand experience and create a visually appealing chat interface on their website.

  2. Proactive Chat Invitations

    Live web chat software often includes the ability to proactively engage with website visitors by sending chat invitations based on predefined triggers. These triggers can be set to prompt a chat invitation when a visitor spends a certain amount of time on a page, reaches a specific point in the conversion funnel, or displays exit intent. Proactive chat invitations encourage visitor engagement, increase conversion rates, and provide an opportunity to offer assistance.

  3. Chat Transcripts

    Web chat software automatically records chat conversations, creating transcripts that serve as valuable references. Chat transcripts help businesses maintain an accurate record of customer interactions, allowing support agents to review past conversations for context. Transcripts also assist in resolving complex issues, analyzing customer inquiries, and improving support processes.

  4. Multi-Channel Support

    Many chat support software solutions offer multi-channel support, allowing businesses to interact with customers through various communication channels. This can include website chat and integration with messaging apps, social media platforms, or even SMS. Multi-channel support enables businesses to provide a consistent and convenient customer experience across different platforms, meeting customers wherever they prefer to engage.

  5. Integration with CRM and Help Desk Systems

    Live support/chat software often integrates seamlessly with customer relationship management (CRM) and help desk systems. Integration with CRM systems enables businesses to synchronize chat data, customer information, and chat transcripts, providing a comprehensive view of customer interactions.

    Integration with help desk systems streamlines ticket creation, enables collaboration between support agents, and ensures a seamless flow of information between chat and support processes.

  6. Reporting and Analytics

    Live chat software offers reporting and analytics features that provide insights into chat performance, customer satisfaction, agent productivity, and other metrics. This data helps businesses measure the effectiveness of their chat support's effectiveness, identify improvement areas, and make data-driven decisions to optimize their customer service strategies.

  7. Language Translation Capabilities

    Some live support programs include language translation capabilities, allowing support agents and customers to communicate in their preferred languages. Language translation features facilitate global customer support and help businesses overcome language barriers, ensuring effective communication and a positive customer experience.

How Live Chat Service Generate Leads & Drives Sales?

Live chat services have become a powerful tool for businesses to generate leads and drive sales. With their real-time communication capabilities and personalized approach, chat services offer unique opportunities to engage with potential customers, address their queries, and guide them through sales.

how live chat software generates leads

Let's explore how live web chat service generates leads and contributes to sales growth:

  1. Higher Page Ranks

    Live chat support modules in websites result in high user engagement, which again improves rankings in the Search Engine Results Page (SERP). Higher page ranks in Google, Yahoo, and Bing will automatically bring more traffic to your website, thus connecting more people to your website and increasing the chances of Sales.

  2. Works Even In Your Absence

    Thanks to the “Message” and “Time On Site” features, you can connect with your customers without being live. By integrating your chat box into a fixed email ID, you can keep track of all messages that come to your website in your absence. Thus, you can easily know what your customers want and soon devise a perfect solution for getting more Sales.

  3. Boost Conversion Rates

    Live web chat is a great opportunity to turn your leads into customers and further loyal customers. By knowing your visitors' key interests and desires, you can cleverly influence them to try out your product and develop productive relationships.

  4. Consumer Analytics

    Live chat support systems also provide useful analytics and consumer data to plan future communication with your target audiences. When you communicate better with your customers, they also become better consumers. With this, you will get to know your customers better, have more sales, and engage in a long-term relationship with them.

  5. Instant Engagement

    Live chat enables businesses to engage with website visitors instantly. By proactively reaching out or being readily available for inquiries, businesses can capture visitors' attention and initiate conversations. This instant engagement helps create a positive first impression and establishes a connection, increasing the likelihood of converting visitors into leads.

  6. Lead Qualification

    Live support chat services allow businesses to gather valuable information about visitors during chat interactions. Businesses can identify qualified leads in real time by asking qualifying questions and understanding their needs, preferences, and pain points. This data helps prioritize and focus on the most promising prospects, saving time and effort in the sales process.

  7. Personalized Assistance

    Live support services provide personalized assistance to website visitors. Businesses can build trust and rapport with potential customers by addressing their specific queries, providing tailored recommendations, and offering guidance. Personalized assistance demonstrates attentiveness and a customer-centric approach, increasing the likelihood of converting visitors into leads and eventually driving sales.

  8. Proactive Upselling and Cross-selling

    Live web chat services provide an opportunity for proactive upselling and cross-selling. Businesses can identify customers' needs and preferences during chat interactions and offer relevant additional products or services. By recommending complementary or upgraded options, businesses can increase the average order value and drive other sales.

  9. Real-time Sales Guidance

    Live support/chat services enable businesses to provide real-time sales guidance to customers. Support agents can offer product information, compare options, and guide customers through buying. This guidance helps overcome any hesitations or uncertainties, leading to increased conversion rates and sales.

Reasons Why Your Business Needs a Live Support Chat Software?

Engagement and communication are some of the key factors that are required for a customer satisfaction survey software.

Live web chat software can address this if implemented properly. Knowing the following needs of the business can help you maximize effectiveness to boost your business operations. So, here are reasons why you need live support/chat software -

why your business needs a live chat software

  1. Reduced Support Costs

    Offering phone support is expensive as each customer support agent can handle only one call at a particular time. Moreover, chat support agents can manage multiple conversations simultaneously, meaning they can serve several customers simultaneously as phone support agents.

  2. Increased Online Sales

    Online retailers learn about visitors’ behavior on their websites with the help of metrics. They can use the web chat software to direct visitors to less popular product pages, proactively reply to questions they may have, and use co-browsing to make suggestions about products visitors wish to buy.

  3. Improved Customer Service

    Through live web chat services, many companies offer self-help tools like FAQ pages and knowledge bases so customers can use them effectively. These companies can offer live help and self-service resources to help customers fully use them. This can even boost customer satisfaction and reduce the company's expenses on phone support.

  4. Generating More Traffic

    Companies in some industries use their website to advertise their services or products and hope visitors will contact them. Live chat transcends geographical barriers, allowing you to support customers worldwide. Regardless of time zones, live support ensures consistent support, offering assistance to customers in different locations, expanding your global reach, and helping you generate more traffic.

  5. Improved Sales and Conversions

    Live support/chat can be a powerful sales tool. By engaging with potential customers in real time, you can address their questions, provide product information, and guide them through the buying process. Instant assistance helps overcome barriers, build trust, and increase conversions.

  6. Instant Customer Support

    Live support provides immediate assistance to your customers. It allows them to reach out to your support team in real time, quickly resolving their queries or concerns. This prompt support increases customer satisfaction and builds a positive brand image.

What Factors To Consider While Choosing the Best Live Chat Tools?

Choosing the best web chat software for business is crucial for businesses aiming to provide excellent customer support, enhance engagement, and streamline communication.

factors for choosing the best live chat software

With numerous options available, it's essential to consider certain factors that align with your business goals and requirements. Below are the key factors to consider while selecting the right live support/chat solution for your business -

  1. Employ Sales Resources Around Your Live Chat Service

    In popular live support software, the sales team has a one-to-one talk with your consumers. They have a good idea about your audience, behavior, interests, and preferences. Moreover, they know which target group is more likely to purchase. Based on such understanding, they shall be the best to influence live conversations and promote products - to make a sale!

  2. Strategize Your Live Chat Communication

    To address different queries of a diverse audience, look for real-time software that generates chat analytics and reports. Study the report data to know when your consumers are active in chats and what questions they pose. Based on such analysis, be ready with personalized answers to solve individual queries and help you sell your product.

  3. Train Your Sales Employees

    During the training sessions, your sales employees must review product reviews, videos, and detailed product information. Knowing such data will help them take better care of their customers, respond quickly to their queries, and offer the right product to the right customer.

  4. Schedule Your Availability for Live Chat

    Take a step back to assess when most of your visitors are alive. Based on their probable availabilities and convenience, schedule your chat support sessions. Thus, you and your sales team are consistently present when your audience needs you.

  5. Incorporate Message Features

    Include a message feature to help your audience in your absence. The best way is to have a Message Form where they can post their queries in detail. Later, when you come online, you will know your potential visitors beforehand and can follow up with them.

  6. Incorporate “Time On Site Feature”

    Popular live support/chat programs let you tap on your customer while your pages load in the browsers. Loading time beyond 10 seconds automatically takes your visitors away from your site. In such a scenario, you can still leave a positive impression and ensure active presence whenever they need.

  7. Customize Your Live Chat Software For Business

    For better branding of your products, the live web chat service can customize the look and feel of your chat module and suit your brand. With this, you shall have a better brand connection with your audience and can easily convince them to buy your products through chats. Also, make the chat module easy to locate within your website, and try to start with a personalized message.

  8. Short, Sweet, and Professional Response

    It is simple - Short, sweet, and professional responses land you Sales! Choose simple and lucid language and maintain professionalism in your replies. Also, use uncommon words and mix region-specific language within your communication to win the hearts of your audience in an amazingly professional manner.

    While responding with words, if need be, offer discount coupons, which shall maximize your chances and influence consumers to purchase your product.

  9. Boost Social Conversations

    After building a good rapport with your audience and satisfying them with your excellent products, ask them to share their experience and provide feedback on social media sites. They shall be more than delighted to do so, and by using such content and promotional tags, you can enhance your branding and reach more people.

    Further, you can use your social media conversations and turn them into fruitful content for your website blogs. With this, you can boost social conversations and create new content to expand your online presence.

Top 5 Live Chat Tools

Name
Free Trial
Demo
Pricing

Zendesk

14 Days

Yes

Starting price at $49/agent/month

LiveChat

14 Days

Yes

Starting price at $20/agent/month

LiveAgent

14 Days

Yes

Starting price at $9/agent/month

Tidio

7 Days

Yes

Starting price at $29/month

Olark

14 Days

Yes

Starting price at $29/month

Live chat website software has revolutionized how businesses interact with website visitors and customers. Providing a real-time communication channel offers numerous benefits that enhance customer support experience, engagement, and overall business performance. Below are the best live chat tools.

  1. Zendesk

Zendesk Live Chat Dashboard

Zendesk, a popular live chat website software, revolutionizes customer support by providing businesses with a powerful real-time platform to engage with customers. With its intuitive interface and seamless integration with various communication channels, Zendesk enables companies to centralize and manage customer inquiries efficiently.

The software empowers support agents to respond promptly, prioritize tasks, and resolve customer issues effectively. Zendesk's live support solution enhances customer satisfaction and fosters stronger relationships between businesses and clients by offering a personalized and interactive communication channel.

At its essence, Zendesk presents a cloud-based pantheon of customer service proficiency, allowing enterprises to assimilate and harmonize customer inquiries emanating from various channels, including email, chat, social media, and phone calls.

Features
  • Ticket management
  • Multi-channel and multi-lingual facilities
  • Help desk automation
  • SLA management
  • Triggers
  • User-friendly workflows
  • Customization
  • CSAT rating and NPS surveys
  • Integration
  • Real-time analytics
  • Collaboration tools
  • Knowledge base
Pros
  • The software is easy to use.
  • It has great collaboration tools.
  • The solution gives email updates to customers.
  • The software provides custom views.
Cons
  • The software should improve tracking and reporting.
  • The pricing of the software is too high.
  • The software has poor customer support.
  • The software could be more dynamic.

Pricing

  • Suite Team: US$ 49 per agent/month billed annually
  • Suite Growth: US$ 79 per agent/month billed annually
  • Suite Professional: US$ 99 per agent/month billed annually
  1. LiveChat

LiveChat is one of the best software, allowing businesses to engage with their website visitors in real time. With an interface that prioritizes ease of use and robust features, LiveChat empowers companies to deliver unparalleled customer support, resulting in enhanced client satisfaction.

By establishing a seamless communication channel, this software enables support agents to engage in live conversations with customers, providing prompt responses and personalized assistance to address their inquiries. LiveChat further streamlines the support process through features such as chat transcripts, canned responses, and chat routing, maximizing efficiency and productivity.

By embracing the potential of live support, businesses cultivate meaningful connections with their customers, resolve issues expeditiously, and curate memorable customer experiences.

Features
  • Message sneak-peek
  • Canned responses
  • Chat Tags
  • Rich messages
  • File sharing
  • Chat archives
  • Inactivity messages
  • Notifications
  • Chat transfer
  • Chat ratings
  • Reports
Pros
  • The software can save and categorize transcripts.
  • It has the feature of pop-ups when new chats come in.
  • The solution can accept or decline a chat depending on capacity.
  • The software can pass a chat to another available agent.
Cons
  • The software has limited agents.
  • The pricing is comparatively high.
  • The software does not allow to set auto-replies.
  • Reporting can be improved.

Pricing

  • Starter: $20 per agent billed annually
  • Team: $41 per agent billed annually
  • Business: $59 per agent billed annually
  • Enterprise: Request a call
  1. LiveAgent

LiveAgent Live Chat Dashboard

LiveAgent is a versatile live chat platform to streamline business and customer communication. It offers comprehensive tools and features to manage customer inquiries, support tickets, and live chats from a single centralized dashboard.

With LiveAgent, businesses can easily integrate multiple communication channels such as email, phone, social media, and chat into one platform. This allows customer service agents to efficiently handle incoming requests and provide prompt, personalized responses.

The platform offers ticket management functionalities, enabling agents to categorize, prioritize, and assign tickets to specific team members. This ensures that customer queries are addressed promptly and nothing falls through the cracks.

Features
  • Chat button
  • Chat button animation
  • Chat button Gallery
  • Chat distribution
  • Chat embedded tracking
  • Internal chat
  • Pro-active chat invitation
  • Real-time chat
  • Website visitor tracking
Pros
  • The software provides exceptional customer service if assistance is needed.
  • A user-friendly platform even for those who are not tech-savvy.
  • Organized interface to handle customers and leave notes.
  • The software allows for quick responses.
  • It allows us to complete sales.
Cons
  • The solution could have more features for automatic responses.
  • The software's translation features could be better.
  • The software is costly.
  • Sometimes the software is not very intuitive for editing tickets.

Pricing

  • Small Business: $9/agent per month billed annually
  • Medium Business: $29/agent per month billed annually
  • Large Business: $49/agent per month billed annually
  • Enterprise: $69/agent per month billed annually
  1. Tidio

Tidio Live Chat Dashboard

Tidio is among the best live chat platforms that revolutionize live communication and chatbot solutions, enabling seamless and real-time interaction between businesses and their online visitors or customers. With various innovative features, Tidio empowers businesses to offer efficient customer support, foster lead generation, and enhance user engagement.

By effortlessly integrating a chat widget onto their websites, businesses can facilitate conversations and receive instant responses, ensuring a smooth flow of communication. Tidio provides the flexibility of both live chat manned by human agents and automated chatbot interactions, ensuring 24/7 support and streamlined customer service operations.

Notably, Tidio's advanced chatbot functionality automates responses to frequently asked questions, captures valuable visitor information, and qualifies potential leads.

Features
  • Live typing
  • Canned responses
  • Attachments
  • Offline messages
  • Pre-chat survey
  • Multilanguage
  • Measure customer satisfaction
  • Banning users
  • Tags and contact properties
  • Transcripts
  • Chat page
Pros
  • The software has a very intuitive interface and management.
  • This offers scalable plans that don't require me to purchase features I don't need.
  • It provides super simple chatbot administration.
  • Tidio allows teams to keep track of interactions through live chat, messenger, and emails on a single page.
Cons
  • Tidio does not allow you to manage client chats via WhatsApp, Instagram, or Twitter.
  • Doesn't give chat moderators complete control. It's difficult to make changes if the operator forgets to include their profile picture in the chat widget.
  • Tidio's 'Communicator plan' starts at $18 per month. But this could quickly mount up with an extra cost for each new user.
  • Incapable of managing multiple chats at the same time. When an operator manages multiple chats from multiple windows, they are not notified when they respond.

Pricing

  • Free: $0
  • Starter: $29/monthly
  • Communicator: $19/monthly per seat
  • Chatbots: Starting from $19/monthly
  • Chatbots + communicator: Starting from $19 + $19/monthly per seat
  • Tidio+: Starting from $329 monthly
  1. Olark

Olark Live Chat Dashboard

Olark is a top live chat/support software provider that enables companies to interact and talk with website visitors in real time. It provides several potent features that enable effective customer service, improves user experience, and increase conversions. Businesses can easily incorporate a chat widget from Olark into their websites so customers can start conversations and obtain help immediately.

The platform allows real-time chat with human operators, allowing companies to offer individualized and prompt customer assistance. Olark also has automated chatbot features that respond to frequent questions automatically and offer 24/7 help. This aids companies in streamlining customer service procedures and ensuring that clients receive fast support.

Olark's user-friendly interface and customizable chatbox design enable businesses to create a branded and seamless chat experience that aligns with their unique brand identity.

Features
  • Live chat
  • Customizable chat widget
  • Automated chat messages
  • Visitor monitoring
  • Offline messaging
  • Integration with CRM and helpdesk Systems
  • Chat transcripts and reporting
  • Collaboration and routing
  • Chat surveys and feedback
  • Security and Compliance
Pros
  • The program provides analytics on the chatter's web browser and the specific product page they are utilizing.
  • Users can find chat and use it without too many inquiries or directions with a feature provided by the software.
  • The program is inexpensive.
  • Shortcuts can be easily learned, used, and created.
  • Their customer service is excellent.
Cons
  • The program can offer more possibilities for customizing the chat widget's theme.
  • They don't have a mobile app that allows users to interact with those who contact them via chat.
  • They should work on improving their Slack integration.
  • Integrations are fundamental.
  • It does not make it simple for you to email a customer a chat transcript.
  • Copy and pasting of chat information is difficult.
  • Screen sharing sometimes does not work.

Pricing

  • Full-featured live chat starting at $29 per month
  • For Pro: Contact the Sales Team

Top Live Chat Software Market Trends

Live chat software has been evolving to meet customers' and businesses' changing needs and preferences. Several marketing trends have emerged using live support tools to enhance customer engagement, improve conversions, and drive business growth. Here are some notable marketing trends of live chat tools -

market trends of live chat software solutions

  1. Co-browsing and Screen Sharing

    This great chatting software allows users to interact with the website in real time for better assistance and guidance. Your agents may even assist in completing the tasks on behalf of your customers.

  2. Social Media Integration

    Enabling a chat service on your social media increases your customer reach, as many customers widely use social media platforms to interact with their preferred brands. This also cuts down time on redirecting the customer to your website.

  3. CRM Integration

    It will improve customer service quality by getting background information about your customers with the help of chat histories. This even saves every chat and converts your customers into potential sales leads.

  4. Starting Chat

    Reaching out to potential customers is an excellent proactive technique, as some customers may hesitate to chat first. Shoppers are seven times more likely to be converted into customers if invited to a web chat software.

  5. Automated Pop-up Message

    This fosters the software for customer engagement, as you can customize a pop-up message for regular website visitors. You may even use this feature for visitors who browse specific content and make an offer.

  6. Personalization and Customer Segmentation

    Personalization has become a significant trend in marketing, and chat support software plays a crucial role in delivering personalized experiences. Businesses leverage live support to segment customers based on their behavior, preferences, and demographics.

    By tailoring chat interactions and offering customized recommendations, businesses can provide a more relevant and engaging experience, increasing the chances of conversion.

  7. AI-Powered Chatbots

    AI-powered chatbots have become increasingly popular in live support chat solutions. These chatbots use artificial intelligence and machine learning algorithms to understand customer queries, provide instant responses, and assist with basic inquiries.

    AI-powered chatbots can handle many chats simultaneously, enabling businesses to offer 24/7 support without human intervention. This trend helps companies to improve response times, enhance efficiency, and provide round-the-clock customer service.

Conclusion - Boost Business Success with Live Chat Tools

In conclusion, live chat software has proven invaluable for businesses of all sizes and industries. It offers numerous benefits, such as improved customer service, increased sales and conversions, and enhanced customer satisfaction.

Live chat tools enables businesses to provide real-time support to their website visitors, allowing them to address queries, provide assistance, and resolve issues promptly. This instant diverse range of businesses and organizations across various industries utilizes live support solutions to engage with customers more personalized and interactively.

FAQs

Suppose your business seeks ways to provide a better customer service experience and close more sales. In that case, we highly recommend adding an online chat box to your website to monitor and respond to incoming customer messages.

A diverse range of businesses and organizations across various industries utilizes web chat software. E-commerce websites heavily rely on live web chat software to engage with website visitors in real-time, offering product information, addressing customer inquiries, and assisting with the purchasing process. By providing immediate support, chat support helps improve customer experience, reduce cart abandonment, and increase conversion rates.

Customer support and service centers also extensively use live support/chat software to handle customer inquiries, provide technical assistance, and offer real-time support. It enables support agents to communicate directly with customers, troubleshoot issues efficiently, and provide timely resolutions.

Additionally, SaaS and software companies integrate live web chat software into their websites or products to provide instant support, address product-related questions and offer guidance during onboarding.

Live web chat software enables businesses to communicate with their website visitors or customers in real-time. The process begins with integrating the live support/chat software into the company's website or other communication channels.

This integration usually involves adding a chat widget or button visitors can click to initiate a chat session. When a visitor initiates a chat, the software routes the request to an available support agent based on predefined rules or a queue system.

The support agent interacts with the visitor through a chat interface provided by the live support software. They engage in a text-based conversation, exchanging messages in real-time. The chat interface may include features such as typing indicators, message history, and file-sharing capabilities to facilitate effective communication.

The pricing of live chat software varies depending on the features offered by providers. Basic plans can range from free to around $10-$50 per month per agent, while more advanced or enterprise plans can range from $50-$200 or more per month per agent.

Last Updated: February 15, 2024