Live Chat Software | 2017 Reviews of best live chat software

Zendesk star star star star star_half 4.8 (16)

Software BY Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Smartsupp free live chat star star star star star 5 (4)

Software BY Smartsupp
Start real-time conversations with your web visitors, answer their questions and boost your online sales. Smartsupp is free live chat software tool with visitor recording & unlimited number of agents.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Olark star star star star star_half 4.7 (3)

Software BY Olark
Olark is the most beautiful and effective best software to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Open source live chat software for website.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveAgent star star star star star_half 4.8 (5)

Software BY Quality Unit
LiveAgent is a Web-based multichannel live-chat tool which integrates all channels (Email, Voice, Chat, Facebook and Twitter) into 1 interface. Free live chat software for website.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zopim Chat star star star star star_half 4.8 (4)

Software BY Zopim Technologies Pte Ltd
Zopim is an award-winning and one of the best software for small business. Chat with visitors in real-time and increase conversions. Sales and support made easy for businesses. Zopim tool is a faster and more personal way for you to engage your customers. Live chat software for my website.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveChat star star star star star_half 4.7 (3)

Premium Live-Chat and Help Desk Software
LiveChat is a premium customer service software - live-chat software with help desk/online ticketing features. Over 12,000 companies worldwide use it to communicate with customers on their websites to provide amazing customer support, increase conversions and online sales and also check LiveChat reviews.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

REVE Chat star star star star star 5 (5)

Software BY REVE Chat
Reve Chat is engage proactively with your website visitors to offer instant service. Convert website visitors into leads with unique features such as click to call, facebook chat integration, visitor analytics.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

WebXion star star star star star 5 (1)

Software BY WebXion Technologies LLP
WebXion is best website chat software. It's makes your business website experience more users friendly and informative. Now your website visitor doesn’t have to wait for any email response to know more about your product, your service or about your company. For live chat software for website
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Velaro star star star star star_half 4.5 (2)

Software BY Velaro
Velaro is a leading, award-winning vendor that works with big & small companies to provide packages for any budget, ensuring that clients get the best chat experience possible!. It's best live-chat support software that Improve customer service & website conversion with live support software & online chat software.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Mioot star star star star star_half 4.7 (3)

Software BY Nee Software Solutions (P) Ltd
Mioot is a leading Customer Support, best open source live chat software and email solution designed to increase sales & support needs. We have successfully implemented at clients in India.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Sales IQ star star star star star_half 4.5 (2)

Software BY Zoho Corporation Pvt. Ltd.
Sales IQ by Zoho corporation provides Real-time sales intelligence by Connecting, engaging and closing deals faster to win more customers.Top live chat software solutions.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Comm100 Live Chat star star star star star_border 4.3 (3)

Software BY Comm100
Comm100 Live Chat tool for Enterprise is an advanced version of Comm100. It's best live-chat software for your website that aims to help organizations deliver superior customer service with ease, by employing a bundle of features that are specifically designed for established teams.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Live2Support star star star star star_half 4.5 (2)

Software BY ProProfs
Live2Support is top online chat software an easy, customizable and flexible online customer chat support software for business to provide online help. Track website visitors in realime. It provides a highly robust customer communication solution through live-chat that drives sales & creates new markets.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LiveZilla star star star star star_half 4.7 (3)

Software BY LiveZilla GmbH
LiveZilla featuring Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats. Use LiveZilla to provide Chats and monitor your website visitors in real-time. Software for website.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

BoldChat star star star star star_border 4 (1)

Software BY LogMeIn Inc.
BoldChat is a market-leading live chat support software and customer engagement solution that helps businesses quickly and effectively engage customers across online, mobile and social channels. BoldChat is a best chatting software for business.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Live Chat Software?

Live chat software is a popular term for online talk applications planned particularly to give online support to users of a site. Such software is used to give instant support to visitors on a site. Live Chat Software is a remarkable dynamic feature that allows you to connect to your online audience in real time. Through this software, you can customize your communication and know your visitors better. It also helps your targets to know about your brand, learn about your products and clarify their queries and doubts about their desired range of selections. Live chat facilitates your consumers to make the right choice. It also enables you to promote your brand and maintain a direct relationship with your customers and prospects. Overall, live chat software serves as a win-win situation for your brand as well as its users.

A business goes well at whatever point the organization stays connected with its customers. Additionally, determining customers’ questions and reacting to their feedback at real time builds adaptability of business and reinforces the bond between customers and association. It is the most advantageous and cost-effective alternative to be associated with your customers.

 Benefits of Live Chat Software

When you add Live Help to your business site, customer support tools allow you to decrease customer service response time and built customer loyalty. The benefits of utilizing live chat software are:

  1. Increase Web Site Revenue: The majority of people searching your site like to utilize Live Chat and get quick support rather than holding up in phone lines or sitting tight for an email reaction. Live Help expands and builds customer trust and confidence in your organizations products and services. Clients are effortlessly ready to have their inquiries and concerns replied before they leave your site when utilizing live chat for website.

  2. Easily Accessible Customer Service: Live Help permits your customers to rapidly locate a client help agent that will aid them with any inquiries and data in regards to your products and services, empowering you to expand your company revenue.

  3. Proactively Seek Sales and Feedback: Live Help permits your sales and customer service operators to start Live Help talk solicitations to your web searching website guests. This permits your administrators to inquire as to whether they require any help before the potential client leaves your site.

  4. Receive Priceless Customer Feedback: By receiving priceless customer feedback during and after Live Help sessions, your company can focus on your customer's needs, requirements and questions. Feedback received from each Live Help chat software for website will allow you to continue to improve and enhance your web site for future customers. By getting extremely valuable customer feedback during and after Live Help sessions, your organization can concentrate on your customer’s needs, requirements and inquiries. Input received from every Live Help talk will permit you to keep on enhancing and upgrade your website for future customers.

Key Features

  1. Live-Chat with Visitors: With live help sessions your organisation can get extremely valuable customer feedback. Input received from every Live Help talk will permit you to keep on enhancing and upgrade your website for future customers. It helps in performing both on-site and off-site chat that prove to be highly beneficial for your business.

  2. Multiple live chat sessions: This feature enables an operator to handle multiple queries or live sessions simultaneously. The pop-up message is shown up in the chat window when a new message is received.

  3. Easy File transfer: These software features also encourages easy file transfer facility. A User can send files to site visitors or can receive files from them easily. Files up to 5MB can be sent.

Other Features Include:

  1. Easy integration with website

  2. Automatic emailing of chat transcripts and call transfer

  3. Automated chat invitations

  4. Embedded chat window

Factors for Choosing the Right Live Chat Software

Live chat software should always go with your business. It must suit your purpose and meet your requirements. To select an appropriate live chat software, consider the

Factors for Choosing the Right Live Chat Software

Live chat software should always go with your business. It must suit your purpose and meet your requirements. To select an appropriate live chat software, consider the following factors:

#1 Employ Sales Resources Around Your Live Chat Software

It is the sales team who has a one-to-one talk with your consumers. They have a good idea about your audience, their behavior, interests, and preferences. Moreover, they know which target group is more likely to purchase which kind of products. Based on such understanding, they shall be the best ones to influence live conversations and promote products - to make a sale!

#2 Strategize Your Live Chat Communication

To address different queries of a diverse audience, look for software that will generate chat analytics and report, in real time. Study the report data to know when your consumers are active in chats and what kind of questions they pose. Based on such analysis, be ready with personalised answers that will solve individual queries and help you sell your product.

#3 Train Your Sales Employees

During the training sessions, your sales employees must go through product reviews, videos, and detailed product information. Knowing such data will help them to take better care of your customers, give a quick response to their queries and offer the right product to the right customer.

#4 Schedule Your Availability for Live Chat

Take a step back to assess when most of your visitors are live. Based on their probable availabilities and convenience, schedule your live chat sessions. Thus, when your audience needs you, you and your sales team are consistently present.

#5 Incorporate Message Features

Include a message feature to help your audience, in your absence. The best way is to have a Message Form where they can post their queries in details. Later, when you come online, you will know your potential visitors before-hand and can follow-up with them.

#6 Incorporate “Time On Site Feature”

With this feature, you can tap on your customer, while your pages load in the browsers. Loading time beyond 10 seconds automatically takes your visitors away from your site. In such a scenario, you can still leave a positive impression and ensure active presence, whenever they need.

#7 Customize Your Live Chat Software

For better branding of your products, you can customize the look and feel of your live chat module and suit it to your brand. With this, you shall have better brand connect with your audience and can easily convince them to buy your products through your chats. Also, make the chat module easy-to-locate within your website; and try to start-off with a personal message.

#8 Short, Sweet and Professional Response

It is simple - Short, sweet and professional responses land you Sales! Choose simple and lucid language and maintain professionalism in your replies. Also, make use of quirky words and mix region-specific language within your communication to win the hearts of your audience, in an amazingly professional manner. While responding with words, if need be, offer discount coupons, which shall maximize your chances and influence consumers to purchase your product.

#9 Boost Social Conversations

After building a good rapport with your audience and satisfying them with your excellent products, ask them to share their experience and provide feedback on social media sites. They shall be more than delighted to do so and using such content and promotional tags, you can enhance your branding and reach more people. Further, you can also use your social media conversations and turn them into fruitful content for your website blogs. With this, you can boost social conversations and create new content for expanding your online presence.

How Live Chat Software Generates Leads & Drives Sales?

After you have installed your live chat module, here are ways by which it will help you generate more leads and subsequently more Sales:

#1 Higher Page Ranks

Live chat modules in websites result in high user engagement, which again improves rankings in the Search Engine Results Page (SERP). Higher page ranks in Google, Yahoo and Bing will automatically bring more traffic to your website, thus connecting more people to your website and increasing the chances of Sales.

#2 Works Even In Your Absence

Thanks to the “Message” and “Time On Site” features, you can connect with your customers, even without being live. By integrating your chat box to a fixed email id, you can keep track on all messages that come to your website, in your absence. Thus, you can easily know your customer wants and can soon devise a perfect solution for getting more Sales.

#3 Boost Conversion Rates

Live chat is a great opportunity to turn your leads into customers and further to loyal customers. By knowing the key interests and desires of your visitors, you can cleverly influence them to try out your product and develop productive relationships.

#4 Consumer Analytics

Live chat systems also provide useful analytics and consumer data using which you can plan your future communication for each of your target audience. When you communicate better with your customers, they also become a better consumer. With this, you will get to know your customer in a better way, have more sales and engage in a long-term relationship with them.

Conclusion

To conclude, the live chat software is less an application and more an effective branding tool. It bridges the gap between your brand and its audience, and gives you more insights about your targets. Through strategic use of the live chat module, you can improve your relationship with your customers, enhance your product awareness, get higher reach, and ultimately increases your Sales. Thus, live chat is an effective and efficient way to expand your brand and bring-in more revenue!!

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