What is LiveVox?

LiveVox is a AI-powered cloud-based contact center platform, designed to enhance the customer experience through every channel. Utilizing the latest public cloud technology, LiveVox is an integrated omnichannel CCaaS that combines voice, email, chat, and messaging.


LiveVox Starting Price

$ 65/User/Month

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Key Features of LiveVox

Here are the powerful features that make LiveVox stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • CRM
  • CRM integration
  • Call Center
  • Lead Management
  • Call Routing
  • API Integration
  • Call Logs
  • Call Management
  • Real Time Monitoring
  • Real Time Reporting
  • Caller ID
  • Call Center Management
  • Call Monitoring
  • Predictive Dialer
  • Campaign Management
  • Prospecting Tools
  • Analytics
  • Automatic Call Distribution
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Call Sharing
  • Call Queuing
  • Analytical Reports
  • Search / Filter
  • Call Reporting
  • Call Disposition and Notes
  • Call Control
  • Contact History
  • Built-In CRM
  • Group Management
  • Chat / Messaging
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Contact import and export
  • Call forwarding
  • Email Marketing
  • Shared Contacts
  • Auto-Dialing
  • Call List Management
  • Auto Dialer
  • Call Hold
  • Call Hold Music
  • Call Mute
  • AI / Machine Learning
  • Call Parking
  • Call Duration
  • Call Volume
  • Caller Identification
  • Call analytics and reporting
  • Call analytics
  • Caller ID recognition
  • Call disposition codes
  • Call Recording
  • Call Whisper and Barge-In
  • API integration and extensibility
  • Call Quality Monitoring
  • Call Transfers
  • Call Screening and Filtering
  • Call Center Scripting
  • Call Transfer to Live Agents
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LiveVox Pricing

Here are the pricing plans for LiveVox. Choose the plan that best fits your requirements and budget. Get Detailed LiveVox pricing as per your requirements.

$ 65
  • Voice Engagement
  • IVR and Contact Flow
  • ACD and Routing
  • Real-Time Monitoring and Coaching
  • Contact Management
  • Voice Connectivity
  • Configurable Dashboards
  • Reporting Suite
  • Configurable Phone Panel
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$ 120
  • Omnichannel Suite (Email, SMS, Chat, and WhatsApp)
  • Contact Center CRM & Ticketing
  • Agent Assist Via Scripting
  • Desktop Editor with RPA Functions Library
  • Contact Center Scheduling
  • Collaboration and Task Management
  • Quality Management
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$ 150
  • Advanced Analytics Suite
  • Agent Performance Dashboards
  • Speech Analytics via SpeechIQ
  • API & Partner Access
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LiveVox Specifications

Get a closer look at the technical specifications and system requirements for LiveVox. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Accessibility :
Desktop Platforms :
Web app
Language Support :
Business :
Available Support :
Live Support
Integrations :
  • Salesforce
Company Details :
Company Name : LiveVox, Inc
Headquarter : San Francisco
Website : Visit Website
Full Address : 655 Montgomery Street, Suite 1000 San Francisco, CA 94111

LiveVox Description

Here's the comprehensive description of LiveVox. Gain a brief understanding of its unique features and exceptional benefits.

The core strength of LiveVox is its unified communication interface which consolidates multiple channels into one single pane of glass dashboard. This helps agents connect and serve customers through their preferred channels while streamlining the agent experience. The software facilitates better team collaboration through specialized tools designed for contact center teams. 

The intuitive, user-friendly interface that LiveVox provides requires a minimal learning curve. This streamlines agent onboarding and allows your team to adapt quickly. Instead of focusing on the software interface, your agents can quickly find the customer information that they need in the contact center CRM. The power of the LiveVox interface extends into its management dashboard which provides real-time analytics and insights into agent performance and customer satisfaction. 

Security is baked into the core of the LiveVox platform. The software adheres to the highest industry standards to ensure the protection of sensitive data. The company uses comprehensive security measures including encryption, security controls, and regular security audits. 

In addition to the software platform, LiveVox offers a range of professional services including implementation support, training, and ongoing customer support. This ensures businesses have the resources they need to continue to grow. LiveVox is more than a contact center solution, it is a tool that empowers businesses to change the game for their customer experience. 

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Alternatives of LiveVox

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LiveVox FAQs

How much does LiveVox cost?

The starting price of LiveVox is ₹ 4680/User/Month. It has different pricing plans:

  1. Essential : ₹ 4680/User/Month
  2. Professional : ₹ 8640/User/Month
  3. Enterprise : ₹ 10800/User/Month

The details of LiveVox’s free trial have not been shared by the vendor.

What apps do LiveVox integrate with?

LiveVox integrates with various apps:

  • Salesforce

What are the top 5 features for LiveVox?

The top 5 features for LiveVox are:

  • CRM
  • CRM integration
  • Call Center
  • Lead Management
  • Call Routing
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